Get a phone Uber I've been trying to reach out to Uber for a while now. I offered and Uber 3 minutes away and every time I tried to contact my driver or Uber they'd hang up (Uber cust. Serv. # is only for drivers) on me and would keep getting further out until my driver was 20+ minutes out. Finally got a new ride which was not a bad ride. I don't want to say drivers are bad just customer service. Uber get a phone number you're a large business! Thank you read more

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Just when we thought things couldnt get any worse with Uber, we find out they now own Postmates, which is another unmitigated disaster to deal with. Here we have taken two companies that couldnt find there own asses, with both hands and a preverbial yahoo map, because they dont really have a customer service standard except (get money). Postemates id sn epic failure all in itself, i have personally had two seperate occasions where their so called driver was supposed to deliver something to either my kid, or a close friend, and both times when the estimated time for delivery rolls around , then all of a sudden the driver doesnt know where to go and states the order has been delivered, then tries to ask for a tip! Uber used to be pretty good but they have become to money hungry to worry about their customers. so now i guess people within the so called "support department" are supposed to offer some resolution, and help in some way HAHAHAHAHAHAHAHAHAAHAHA read more

Uber is one wreck of a company. You can count on either: a) your "promotions" never working. "They'll apply at checkout" they repeatedly promise you; but they NEVER do. Screenshot proof attached. And this is just one of SIX related incidences I've had with them. Will definitely be the last... or b) your driver just canceling on you and ditching you all together. You have about a 50/50 chance of that. And it's not after they get to your place and wait for you, either. It'll be like 5 minutes into coming to pick you up, and they just change their minds. You won't DARE catch me in another Uber. I've given this trash company more chances than they've even come CLOSE to deserving. I'll now forever be a Lyft fan. Lyft kicks Uber's fenders ANY day. Plus they treat their drivers (and customers) a MILLION times better. read more

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He should have took it upon himself to make a face on the screen met with anybody when he can't go through with it. Driver called out. Why a piece of work this driver is leaving someone in 30° weather POS read more

If i could go less than one star i would....Where do i begin: drivers going the wrong way on one-way streets, drivers thinking they can stop anywhere creating potential for accidents, drivers stopping at a whim with no thought to their passengers' safety, rude and unprofessional behavior (cursing and acting like a$$es), drivers dressed looking like homeless people, or black cars that look dangerous or like they shouldn't be on the road. Uber hired all the worse taxi drivers. I instruct visitor to Denver to use Lyft. Oh! Drivers that have no idea, even with google maps, where they are going!! Uber would benefit from allowing third parties to report drivers bad behavior. read more

Twice in the last 14 months Uber has no-showed me. Once when trying to catch a cruise (before COVID) and once when trying to make a flight. The first time I thought it was an aberration due to the driver, but now it seems that it is their software. We got a message that the driver was on the way and the time counted down to "arriving soon" which was displayed literally for hours with no one ever showing up. Don't count on them. The first time they no-showed Uber CHARGED me a cancellation fee. Ridiculous. read more

Uber eats what joke. Use our service, use our service. Used the service. The order was wrong. called the restaurant they say to contact uber eats. Fill out user eats form you have to attach a picture of the order. The form will not let you attach a photo. So you can't submit the form. Nice going. Never again. Money wasted. read more

Honestly one of the scariest experiences of my life and Uber still hasn't responded instead they suspended my account. We called an Uber for what should have been a 1.7 mile ride from my brother's bar to the Denver Hilton City Center. Instead our driver got on the interstate. My friend asked where he was going (no response), ask him to stop (no response) finally I called 911 because I thought maybe we were being kidnapped (suddenly our driver started responding) I hung up on 911 to direct our driver back to our hotel. Uber suspended my account the next day, left me a VM to call an employee back who works similar hours to me, I left him a VM and haven't received a response. My account is still suspended. read more

Uber - Taxis Near Me

I had an international flight, and scheduled an Uber picked up a couple of weeks earlier. No driver showed up leaving me having to park my car at the airport that will cost $680. Never use Uber, they are completely unreliable. read more

Uber has gotten awful. Covid is no longer an excuse. I just put through multiple requests for drivers, waited over 20 minutes to finally get a confirmation for a driver and, then, 10 minutes later completely cancelled on. And, when I just tried again for the 4th time, I get a notice that it's $125 versus $30 for the trip. Criminal. It's heinous. The worst business and completely void of customer care. read more

this is the second time I have scheduled an Uber from Parker to DIA. never again. this is also the second time no one showed up ! there were 10 LYFTS on the App in our area . I ended up driving and just made my flight ! OH MY GOD DONT EVER CALL UBERR FOR A RIDE ! So disgusting ! read more

I've been using Uber for maybe 4.5 years at this point as a rider and the last few months honestly, there've been some drivers that just outright ticked me off. Like for example, today after work I requested a ride to get home, which is a five minute drive. The first driver I was connected to decided to cancel the ride even though he was about 6-ish minutes away from me and then I get connected to driver Thai. He was about 17 minutes, probably less with most of the route he was given to pick me up was Highway 285, but he ended up messaging me asking me to cancel the ride just because it was "too far" even though it really isn't, that is considering that I've gotten drivers 20 - 23 minutes away. Even if the wait feels like forever. So just as a heads up to anyone who uses Uber frequently, if you get connected to a driver and the name happens to be Thai, just do yourself a favor and cancel soon as he accepts because it just seems like he'll accept but won't actually want the ride if it's more than a certain amount of time to get to the person. The address in the second picture is I'm assuming where he was at when I cancelled the ride. read more

Uber - Taxis Near Me

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I take Uber quite often for business travel. Never again. We ordered this driver for a trip from the airport to our home. We got in the car, and he said "No. I won't take this because they didn't tell me how far it is.". It was an hour away. The maximum distance across almost any point throughout Denver. He basically kicked us out and left us stranded at the airport. Will never trust Uber again to get us home safely. read more

Uber - Taxis Near Me

On Oct 1, I called for Uber after a haircut. (I am legally blind so I can no longer drive myself.) The app searched for a driver and told me Theodore would be there in 24 minutes; I was a bit frustrated that it would take that long, but I accepted that ride. Twenty-three minutes later, as Theodore should have been approaching, his name disappeared from the app and it began another search for a driver, telling me that now someone would get there in 18 minutes. Needless to say, I canceled the whole thing and called a friend to come get me. What if it had been night-time or a snowstorm!? I wondered whether Theodore had bailed on me because a more attractive fare than me became an option, such as someone needing a ride to the airport. I am now afraid to count on Uber for a ride. read more

I have tried over and over again to cancel my Uber Pass. I have been assured IN WRITING this was done. I just got another charge for my Uber Pass on my bank acct. This COMPANY sucks. The drivers may be well-intentioned, but the company is a damn mess. read more

Sobering reminder: Beware of leaving ANYTHING behind during an UBER ride. You are on your own. Cost me a $1,000 cellphone and driver won't even return the message. Corporate says there's nothing they can do either. Take LYFT. read more

My daughter took an Uber to meet up with some friends from Lone Tree (suburb) to downtown Denver on Saturday night, June 26th, 2021. It was $63. When she called for a return at 1:30 a.m. she had to pay $260 to get home! Her plane ticket to come to Denver was less than this! BEWARE OF UBER SURCHARGES THAT ARE OUT OF CONTROL! read more

Never again Uber. I booked a ride last night for a 1 o'clock pick up today. 30 minutes before my pick up time Uber canceled my ride in assigned a driver who is at the airport 47 minutes away. The driver called me and suggested that I cancel because he was going to be 17 minutes late. When I canceled because it was less than one hour, Uber charge me $36. I have been on the Uber site on and off for the last 35 minutes and still cannot logic complaint. Unbelievable and never again read more

NEVER ACCEPT A RIDE from a driver that you have not connected with ahead of time through the app. I was at DIA needing a ride home when my phone wasn't connecting. I was trying to use Lyft. Driver drove up advertising both Uber and Lyft and offered a ride. Charged me $67 on Uber not Lyft, after I was already in the vehicle, for a going fare of $44 - my phone connected as we were pulling away from the curb. I challenged her and she said $67 was the going rate ever after I showed her it wasn't. Then said that her rate just dropped. I thought for the reduced fare we discussed. But no, she charged me for a "custom" ride fare of $67 with no way to review her performance even asking for a tip. She wouldn't let me have my bag until I paid. Simply outrageous. Don't be scammed like me. Uber needs to police their drivers better!!! read more

Whomever picked up one of my patients who refused to get out of the car to help this woman and then had the nerve to call me the b word. Shame on you. read more

I scheduled uber for a ride from my hotel to the airport. Confirmed ride and someone was supposed to be on the way. No one showed up. Waited 15 minutes and still no driver. Finally got a message that they didn't have any drivers available. How can I get a confirmed ride then about 30 minutes later after the pick up time, they say no available drivers? The worst taxi experience I have ever had. I ended up paying a total stranger to take me to the airport. If I could give Colorado Springs Uber negative 5 stars I would. Why? Because Uber caused me to miss my flight to Hawaii. I will never use them again. At one time uber used to be good, now its trash. read more

Uber sucks. They can NEVER find my house in cherry creek to get to DIA. The app changes the address randomly and folks miss their flights. No joke. Do NOT use Uber read more

I came to Salt Lake City on 1/10/22 and called for an uber to take me to park city. Can you guess what I was doing? This ass of an uber driver accepted my fare and then told me he can't take me to PC because I have skis. Uh HELLO! I'm not going to park city for the beach. Why did you accept the fare to begin with? He sat there and demanded I pay a cancelation fee when HE canceled the fare. No, I'm not making this SSSS up. read more

Uber - Scammer uber driver at Denver Airport - Taxis Near Me

Had a trip reqested from hotel in Charleston sc to chs charleston airport showed $42 on 4/30/21. Charge came through on credit card at $69! No way to contact uber except via uber app to challenge fare. None of scripted situations in app fit my complaint. No way to contact a live person at Uber as they have no working customer contact phone numbers. Totally ripped off and no way to appeal, not even on uber app. read more

Worst service their maps are the worst thier drivers are rude and they are most expensive switching to lyft or taxis can't wait for new company coming to America soon read more

Uber is awful. No customer service number they cont to charge ME when the driver just doesn't show and this is at least the fourth time this year it has happened and no one reaches out. when I try to reach out no response. suing seems like a lot for what it is but at this point screen shots of charges and no shows and my out reach keeps going unnoticed. Worse customer service but there are some great drivers so I don't just want to stop using them. even when I open and close my app the prices are different. read more

I love Uber and have never had a bad experience. Surge pricing is clear and of course it is your choice to use Uber at this time. Our drivers have always been quick and friendly with clean cars. For odd coincidence but I don't think I have ever had an Uber that was not a Prius. Cool by me and smart move for them. I love that I know how close a driver is instead of waiting 45 minutes for a cab just to have another rider take it. This has never happened with Uber and I have ever waited more than 5-10 minutes for a driver. Tops! I always tip our Uber drivers... My choice of course but I hope you do too when you receive fast and friendly service. read more

On September 30, 2023 my wife and I took an Uber from Bellaire, TX to the Westin Galleria, an 11-minute ride. I rated the driver a 5 and gave him a tip for the uneventful ride. The following morning I was charged $150 for a "Cleaning Fee" for "a mess that occurred on the trip". I disputed the charge on the app and got nowhere. I notified American Express that I had been erroneously charged -- that the driver was at least mistaken, or had outright lied. AMEX reversed the charge; however, the charge remained on my Uber account. I requested whatever documentation Uber had that my wife and I had made the mess. I was informed that we had "thrown up" in the car. Nonsense. I asked for a photo. They sent a photo of a latte coffee spill. I then emailed Uber's CEO, Dara Khosrowshahi and got no response. I then wrote him a letter and sent it certified mail. Still no response. I have concluded I have been a victim of an Uber scam. If you are a stockholder you should sell tomorrow. read more

I called in tonight and spoke with Neil. I was wanting to know about the sign up bonus that I had started driving uber for. He told me it didn't exist and I couldn't start getting any promotions or anything until after my first 80-100 trips. Several times I walked him through exactly what I was talking about and he never helped me just kept repeating himself. Well here it is, Jerk. You weren't helpful at all!! read more

Uber - Taxis Near Me

Scheduled an Uber from Union Station to my house and was impressed to find an Uber X driver with a Tesla. I thought, why not? It was only $10 for a 10-15 minute ride...my driver was a lady, which also made me feel comfortable being a single female. I spotted her Tesla. The driver was..odd...to say the least. She remained seated in the drivers seat as I approached the car. I leaned over to address her from the passengers side. As she rolled down her window, I asked if she was my driver. She stared at me blankly and said "yes" and confirmed her name. After I climbed in the back seat with my purse and bag, she asked if I needed the trunk..I replied no thank you and asked her if she had been busy today..just to be polite and to treat her like a human being. (I didn't really want to have a full on conversation, but thought I will be polite). After an unusual ten second pause she snapped that "Uber was always busy". I complimented her on her Tesla and asked her if it was fun to drive..another attempt to connect..I don't know why I tried..she robotically replied, "thanks". I sat uncomfortably as a prisoner on my way to jail in the back seat. I peered up to realize she was taking the "long way home" on the interstate. My patience was fading. I asked her is she minded taking the next exit. With a long annoyed sigh, she complied. Passing my house and ignoring her navigation once again, the woman finally sparked into action. In a monotone voice she finally spoke. Should she block around? After an excruciating 17 minute drive which seems seemed like an hour's wait at the dentist's office.. I politely thanked her and exited her car. Unfortunately, I had already over tipped her at the start..if I could have removed the tip I would have. Relieved to finally arrive home after a rather heavy and negative energy excursion, I checked my email to find that the driver had increased my fare by $2.50! Can they do that? It's not even about the money, but about her extreme impolite behavior and awkward silence at my attempts to be "nice" after a very smooth flight and happy day. I only slightly let her steal my joy. Maybe she was going through some personal problems..maybe she was depressed? I took the higher road. I don't know..I have taken Uber in the past and most drivers are okay, but it's a gamble knowing who you might get if you don't take a regular Uber driver that you know and like. I won't use Uber again. Ever. Definitely not worth riding in a Tesla. read more

The Uber driver brought my children they food and apologie for leaving me Luwam thank you again for getting in touch with me and bring my groceries back read more

I'm only giving a one star because I have no choice and thanks to Lyft I wasn't raped or murdered. My driver Sergei left me at a closed dental office that wasn't even the same address that I gave him. It was in a part of Denver that Isn't super safe. It had to have been clear to him when he left that it wasn't the place I wanted to go and he just left. The Lyft driver was amazing and got me back to my hotel. So I spent about $70 and didn't even fo to the store that I wanted to go to. Never again. And I will be sharing this story with anyone that I can. read more

I gave the two stars based on four reasons; 1) I have got three charges recently in a city I haven't visited in over a year. They aren't big charges. However, if Uber is doing this to enough people I'm sure it's adding up for them fast. The charges are out of San Francisco. Just happens to be where Uber's headquarters are. 2) Is related to the first. Try to contact Uber, it's impossible. The contact numbers Uber list all refer you their web site. I have tried that and all the website does is navigate you in circles. 3) I tried to cancel my account with Uber. The instructions on web do not work and can not cancel. Uber just turns you around in circles again. Do not use UBER! 4) The drivers I've had were all great! Very friendly and helpful. That's the only reason for the two stars, if not for the drivers it would only be one star. read more

I've had a great experience using Uber during these crazy times. I've had a ton of non-covid related doc appts, and they've gotten me there on time, every time. read more

Great driver! Lousy app. So much stress and confusion over my ride to the airport! Lost connection during pickup. Lost connection during tip. Cancelled driver. No updates! Im glad my driver showed up anyway. read more

I ordered an Uber while standing at the front door of the Hilton Hotel in Denver in view of the street at 3:45 AM on Thursday March 26th. At 3:49 AM my ride was terminated and I had to order another Uber. The night clerk observed that no vehicle came to the front entrance of the hotel. At 5:50 AM I received a bill for $5 that read: " A fee is charged if the driver has to cancel after waiting for more than 2 minutes at the pickup location. In order to avoid this fee in the future, only request when you're curbside and ready to go" That Uber never showed up to the hotel and simply changed me $5 for nothing and from the time I ordered it to the time it terminated was 4 minutes. This was a scam...! read more

I hate uber so much. The drivers are usually so horrible, while taking a ride or just dealing with them in traffic. This past weekend, I called an uber and got kicked out because I fell in my heels, while getting in. I work for a yoga company and never wear heels. Thanks, Uber! If your drivers don't want to work, they just shouldn't drive. Go work for a call center or something. Don't act like riders are doing you a favor by getting a ride!! read more

I was involved in an accident while riding as a passenger on my way to work on Friday. This is my first review ever but I figured I should do it considering the circumstances. On ParkAve my driver hit a police car that was turning into our lane (left side) and proceeded to smash into the side of a white van (right side-where I was in the back seat) which made the Uber slightly tip and ended with me hitting my head on the ceiling door handle. The driver then proceeded to accelerate at least another three blocks down with the police on his tail and finally came to a stop at Wazee and Park Ave. Obviously I was late to work and had to pull it together after this occurred. The driver was an elderly man and I am trying to guess that he got nervous after hitting the cop car which made him press on the accelerator instead of the break. My issue is with this company which supposedly "cares" about the safety of their passengers. Sure, because a $13.71 refund is going to make me feel any better about what happened. I suggested they give me some credits or a discount and they refused. RIDICULOUS. You'd think I had asked for 10 grand or something. If it was just a minor bumper to bumper I would have honestly just let this go and not expect or ask for anything. I guess the company doesn't think it's a big deal that we almost flipped over or spun out of control. I did ask Uber if they did any testing on drivers to make sure they are fit to operate a vehicle which is going to TRANSPORT other people, and they completely ignored my question. So I'm assuming that's a no. I do believe that the company should take some responsibility for the accident as I believe the driver should not have been taking passengers in the first place-- which is not the drivers fault, but Uber for allowing it. I have used Uber in Mexico City (which is a lot more chaotic driving then CO) and around the states and have never had an issue with them before. After this, I'm wondering if I'll ever even bring myself to use them again. No thanks, and I definitely will make sure to tell friends, family and anyone reading this to stay away from them as well. TERRIBLE "care" for their customers. --I'm attaching a picture of the drivers car but unfortunately could not get any of the white van because I have no idea what happened to it since we didn't even stop where the accident occurred. Also, no picture of the police car damage either. I regret not having more pictures because this honestly does no justice to how bad the accident was. read more

Uber - Front damage of the Uber I was in. - Taxis Near Me

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If they actually had drivers who showed up when requested, my rating would be higher. But yet, I got to watch on their app while he drove away. read more

So...it all started when I arrived in downtown Denver and had to interact with the unintelligible UBER driver whose name shall remain nameless. If I could give ZERO stars I would, and the ONLY reason I'm giving one is because it's the only way to interface with the app. That said, now back to UBER and the "customer service" clerk RahilK! Where are you REALLY answering the phone from, RahilK? As aforementioned, I called for an UBER upon my arrival to Denver's beautifully restored Union Station (Bravo Diana Crawford and the 58 million you dropped on that historic landmark). The nameless, unintelligible driver called me from an outgoing only number, meaning he would never answer when I called back, later, and said something about "Station," then "you," and then "Ugh" after which he hung up the phone in my face. I waited...no UBER...Waited six bags scattered at my feet...and waited. No UBER. I called for another car when after 20 mins it became evident that the former driver had bailed. Staged a disappearance. Changed his mind, whatever. Jeremy, however, the new driver slayed it. His truck was literally four feet off the ground (I actually had to swing one leg up and over the outside of the door while simultaneously jumping up to grab the pull handle.)Just saying. I rode all the way to the airport to pick up a rental car in a Chevy truck that was jacked up so high I felt as if I could tickle heavens belly. I digress. Anyway, upon suggestion from Jeremy the Cowboy I waged a complaint to the "Help section" in Uber app hoping, "to get a refund" according to Jeremy. Well, Jer, not...so...much. After eight emails to Uber asking them to refund $5.00 for the cancellation this is the reply I received : "Thanks for following up, Regina, So sorry to hear about this! Happy to look into it for you. We appreciate your thoughts on this, and understand you're frustrated you did not receive a cancellation fee refund on this trip. Our team has reviewed this trip, and we can confirm that a full refund of the cancellation fee is not in accordance with our policy. Please know that your concerns have been heard. We understand that we likely will not see eye-to-eye on this issue. With that, the credit will remain on your account and we are closing out this discussion. Thank you! Sent by RahulK on Monday, April 24, 2017 at 3:59:27 AM" P.S. Where in the hell is it 3:59:27 AM? It was only 9PM when I wrote this. read more