I was having difficulty disabling 3 devices for recyling. They helped me disable them, then recycled them, all for now charge. The tech was fast and helpful. Problem solved, no charge. read more

I went in to get the back of my phone replaced because the glass cracked. What I got back was a phone that no longer had a GPS that could accurately detect where I am. No matter if it's Apple Maps or Google maps or All trails. Recently, I got lost on a trail that was not well marked and had small diversions. I had a screenshot of the AllTrails map, but when I actually opened the app, it would place me anywhere, but on the trail. Most of the time it didn't even have me moving anywhere. I have been marked in parking lot when I am clearly on a trail. Anyway, all this to say that the store does not take responsibility for the issue, and instead blames it on Apple and my cell carrier (AT&T). read more

This company sucks, my Xbox needed repair. Was told on the phone if it was power supply or board I'd be looking at about $250-350. They tell me it's the board after inspecting it, but they won't/can't repair it as the board repair is more than the whole system new..... I don't know if I even trust their diagnosis to be honest. Called a local repair place and he quoted be $150-175 to replace the board with parts and labor. read more

Brought them a laptop that had lost its Wi-Fi card. I was having trouble diagnosing the problem and I wouldn't want to DIY even if I knew exactly what to do. I got good service from Kayden and Nick. For $75 they installed a universal Wi-Fi adapter; excellent service and a decent deal. read more

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I had an appointment scheduled last night. When I showed up on time, the doors were locked and lights were off. I called and no one answered. I'm taking my business elsewhere. read more

0 stars. Can't do anything but fix crappy iPhones. They don't fix Samsung's anymore! Stopped in yesterday, waited 10 minutes to talk to the guy just to find out that they will not work on Samsung because they're too lazy to fix their login . I know they're too lazy because I got the same excuse when I tried to turn it in 3 weeks ago. But apparently if I had a crummy iPhone with a broken charger port, I'd be a golden. Nice to see the iPhone customers get priority while Samsung customers just get the shaft. I will never buy an iPhone, so I will never be a customer. Now I have to go out again and drive to BFE to find somebody that might want to work on it. And then probably come back week later and pick it up because it's way the hell out of my way. read more

the district manager, Damien, did not respect my time as I am still awaiting in the business for my refund. I will not be moving forward with this company as I have no confidence with this company to repair my phone or any device timely... I was told now that I will be getting a refund in three to five days with a check mailed refund. I was told my phone would be repaired without a hassle. The business damaged my phone where now it doesn't work at all. I have had a broken screen on front and back glass the camera would not take pictures through the front camera but did through the back camera in QR scan. I was given the opportunity to pay for new glass but the guy said he would not repair it now because Samsung will not allow the repair and hands me a vary hot phone he had removed off a hot plate from in back. Now I do not have a phone functionality with the phone that was cooked in back by Damien. I do not feel comfortable moving forward with having this company work on any of my electronic devices. When I came in on Saturday to pick up my phone I waited 3 hours for a phone that was to be ready for pick up. I waited 3 hours and was told it would be ready first thing Monday morning. I arrived fifteen minutes early. They were 40 minutes late opening up. I talked to several customers upset that Monday morning in the parking lot about this company's inability to get here on time. I will be purchasing my new devices online and releasing myself from this business. "UBREAKIFIX" They need a name change that suit them better. "WEBREAKUPAY" There business statement can be; No service, No quality, No value, No business... It took another three hours to get a receipt of the transaction so that I could leave. No refund in hand yet. What a Wast of time. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Geneva, Illinois

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I recently had an incredibly disappointing experience with Asurion Phone and Tech Repair in Geneva and I feel compelled to share my negative review. I brought in my beloved MacBook Pro for repair, hoping to get it back in working condition at a reasonable cost compared to the Apple Store. However, the store managed to exceed my worst expectations. Not only did they fail to fix the initial issue, but they also managed to damage my Mac further. To add insult to injury, they had the audacity to charge me a staggering $500 for their "services." It's infuriating to think that I paid such a hefty sum for nothing but a ruined device. The level of incompetence and lack of accountability displayed by Asurion is truly astounding, and I strongly advise anyone considering their services to steer clear and avoid this store at all costs. I ended up bringing my Mac to the Apple Store and it had to be wiped. Not to mention they cracked my menu bar and didn't even offer to issue me any sort of refund. I will only be using certified Apple service providers going forward. read more

uBreakiFix by Asurion - This was not there when I dropped it off - Mobile Phone Repair Near Me - Geneva, Illinois

I needed a fix to my laptop on a Friday afternoon and other places wanted me to leave it with them and charge a big diagnostic fee. I came in here on a whim and the guys took about ten minutes to figure out the issue - which was not run of the mill, but they quickly solved it. They charged me no diagnostic fee and I was back working in just the time it took to run over. The gentlemen who I dealt with were extremely polite, smart and I will be definitely be back (hopefully not too soon) with my next I.T. problem. read more

Fast, friendly service!! I highly recommend! The tech that assisted us was so patient, funny, and priced us very reasonably.

I went for the first time. I listened to a mid 20 year old girl talking with the tech about the cost of her computer that she was told would be ready in 2 weeks when she dropped it off in 12/16. She called every week and no one ever picked up her calls or returned her messages. The computer was finally ready today. Then I asked about a new battery for my iPhone 12 mini and they charge $175. I phone doctor across the street in the Jewel place quoted me $69!! I won't go here again. Too bad AT&T/Apple has partnered with them for insurance!! read more

My boyfriend has had a couple of issues with iPhones that they resolved with speedy and expert care! We went in today and we were in and out in minutes with no charge for what was simple for them but impossible for us! We highly recommend them! read more

I absolutely love taking my tech here. They not only are thorough and honest, they fixed everything excellently! The people really help and even take a look while you are standing there and often know most of what is wrong as you describe how it broke. Then they call before charging! Geek squad wouldn't touch my problems because they don't have the parts or can't or won't find the parts. Highly recommended read more

Employees are kind and helpful. Repairs were done timely. I would definitely recommend for phone repairs

They did a good job replacing a broken iPhone camera and screen, when the screen failed again after a few days the replaced free and got the work done the same day. Works great now read more

This place in Geneva have respectful, customer-focused and knowledgeable people. They go out of their way to help you solve your tech problems the easiest way. Rob fixed a couple of my laptops and made them feel brand new. read more

Since I was in the area I thought I'd try this place out. The repair price Total for the phone was almost $200. My screen does this weird ghost flickering due to the screen probably not being properly installed. This place does have a 90-day warranty which Isn't explained to the customer on what it even covers or if it's free. My phone was given back with 5% battery life and very hot due to them heating it. This to me means that my phone wasn't even tested properly for glitches or anything during the 24+ hours I let them keep it. I'm probably going to have to go back because the phone screen still flickers randomly. Also before handing over my phone I made the mistake of not taking photos of the phone before given to them. The phone was only chipped in the right upper hand part of the screen by only less than 1cm and the entire top portion of the screen was jarring out by less than 1cm too. When receiving the phone back I have no idea why but they seemed to have pried the screen off and bent the crap out of the right upper portion of my phone. Then tried to bend it back into place... The lock button was broken and had been for a while and I was fine with it but they up sold me on getting that fixed as well. They also fixed the home button for free because they said it was falling off anyway. They charged me for a battery repair because the old one was "swollen" They try to do fast business here I think to make quick money. My advice to others is to just go to Tekkies in Bartlett. That's where I've gotten quality quick phone repairs done and the prices are lower. Or just do the ifixit/eBay/Amazon/YouTube it. The customer service over all is superb though that's one thing I can say about this place. They give professional answers. But my phone is not what I was expecting when I got it back. Just wish it worked the same not worse. read more

uBreakiFix by Asurion - The upper right corner looks to have been pried, bent and reshaped. - Mobile Phone Repair Near Me - Geneva, Illinois

I had brought my iPad here to have them fix a cracked screen. About 1 week later the screen began to come off the frame. I brought it back and they replaced the screen. About 1 or 2 months later the screen began to come apart again. I brought it back for the warranty and they said the frame was very slightly bent and they could not fix. $300 dollars and they could even fix it properly. Terrible place. Take it somewhere else. I ended up bending the frame back to the original position and brought it somewhere else. read more

I have used Ubreak several times and they always come through. This last time, I brought my I phone in expecting to pay $100 to repair my volume control, as quoted on the phone. But instead they worked on the phone for 10 minutes and repaired. Free of charge! Great business, very trustworthy. read more

Excellent service. Gave us all the options and talked it out with us. Easy to work with and fast. Took the phone to the store in the mid afternoon. All fixed and ready to pick up before close of day. Thanks much. Will tell everyone about the store. read more

Oh very positive experience fixing the screen on my iPad. The price negotiate it was very fair, I had considered that my iPad was too costly to repair conventionally through Apple. I was pleasantly surprised to find that this company offered alternatives. I had a small problem several months after the fact with the home button, I was prepared for the runaround. But I got the same level profession that I initially received. It took my device in again and repaired the home button problem with no charge. Not only would I recommend this place to family or friends, this is the kind of place that I would work because I take pride and honor in my job. Just like U.B.I.F! read more

Time and again this store has come to our rescue :) Over the last few years, we have brought in our family gadets - iPod, iPhone, iPad for repair work. They are reasonably priced. Their service is exceptional. Today my teenager had her iPhone battery replaced. Her phone had been acting up lately (holding no charge). The apple customer service advised her to get the battery replaced. The closest Apple store's 'genius bar' appointment was a week away. So we called our heroes and they offered to have it fixed for us under 20 mins! They even matched Apple's promotion pricing on the battery replacement. This store always goes above and beyond. We are lucky to have them in such close proximity. read more

great ownership great management great service great prices real pros wonderful and fair and kind and generous and I would trust them with my life much less my electronics. Thank you again. read more

They are very knowledgeable and explain everything thoroughly. Their prices are reasonable They did a very good job for me.

I walked on and it smelled immediately like B/O. No one was at the front desk so we waited a but; 30 seconds later a guy, (who was probably the source of the awful smell) came out with crumbs in his beard and tried to tell us that since its an apple device its super expensive and that it's a dumb electronic and proceeds to pull out his android flip phone. no issues with android btw. he told me that it might not fully work which i understand but the explanation he gave put me in a bad spot. As we were walking out he tried to offer us a warranty that would be "awesome" then he goes "but it doesn't cover pre-existing issues" ‍ read more

I called 45 minutes before the store was closing and asked if I could bring my phone in as the touch screen stopped working. Shirlee M was extremely accommodating and told me to come on in. She was able to get my screen replaced quickly and before the store closed. This was my 2nd time using this location and I highly recommend it due to their speed, quality and their great customer service. Thank you! :) read more

I have been taking my electronics here for over a year and I'm extremely satisfied. No matter my service needs, they have been very knowledgeable, very friendly and delivered speedy service. I'm 74 and they have been a life saver!! read more

I had the red ring of death on my Xbox, and was told about these guys and the great work they do. I dropped off my console and received a call back within a few hours. They were already working on my problem and had a solution. After talking over my options with the technician, we agreed on what work would need to be done and a cost for the work. He also told me it might be up to a week to get parts. Lo and behold, I got a call back just two days later, that my unit had been repaired. I was also told that they were able to save me a bunch of money on the repair. I seriously appreciate the great customer service and knowledge of these guys and gals. THANK YOU! read more

Totally dissatisfied with their customer service. I brought a cellphone in that was dead (unable to be restarted by Verizon associates) and asked to retrieve information that was on it. They were unable to accomplish this but had suggested that I sign up for their $25.00 per month service plan that would cover all electronics. I signed up and two days later my husband broke the screen on his smartwatch (a supposedly covered item). As I was trying to decide if there was a reason to stay on the plan anyway, we took the watch in. Was told that claims can't be filed for 30 days. I asked how much a replacement screen would cost that wasn't covered under their plan and they were unable to help. Looks to me as if they want to sell their warranty plans only. read more

I took my Ipad to Apple because it would not connect to the Internet. After four hours I was told that the antenna appeared broken when an non Apple person took the glass off. My Ipad was used so I had no idea this had happened. Apple refused to work on it any further. I went home thinking that I had to buy a new one. The next day I saw an add for uBreakiFix! I brought it in the morning and that afternoon I was back in business. It has been perfectly ever since. Everyone was very nice and explained what happened. I will be returning there with any further problems. read more

Great customer service. They delivered on their promise to fix my daughter's phone. Highly recommend.

My iPhone screen cracked after dropping it. It was under warranty, so I was sent here to get it repaired. Very easy process, no appointment is needed and they fixed my phone within an hour. For a small storefront, they had a decent waiting area with video games to keep you occupied, if you decide to wait. Overall, I was happy with the speedy service and the ease of dropping off and picking up. read more

The screen on my phone was broken and AT&T recommended these guys. This is the best thing AT&T has done in the history of their business. Ever. Hands down. These guys were great to speak with and talk to you like a human being not a customer they're trying to get money from. They almost make you forget you're in there because of how frustrated you are with your phone and AT&T. My phone was ready to go the next day and looked beautiful. I was also relived they had a 90 guarantee policy because within a month my touch screen stopped detecting anything. I took it and and they repaired it no problem. Besides their customer service the store front is open and welcoming. They have informative posters on the wall to amuse yourself reading if they don't get out of the back room immediately. (if they don't come out right away don't worry there's an echo while all of the announce they'll be there in a moment) read more

Well I walked in with an expensive gaming laptop that worked other than a loose port that needed repair. I thought I would come here because of all the positive yelp reviews. I waited 5 of the 7 business days they said it would take to get the part in to call them and check in. They tell me they forgot to order the part. Ok, that wouldn't have bothered me, I am pretty easy going, but it was just the beginning of the nightmare scenario. Three days later they call me to tell me that not only will the display not come on, but the entire thing is "beyond repair." I was in total shock. This is a one year old machine, used only by careful adults. This laptop worked entirety fine besides a loose charging port and all of a sudden it's broken beyond repair? We had used it just fine literally five minutes before we took it in. You can imagine how angry we were. They tried to tell us we signed off on the machine being dropped but we never said that once, so if it was on the sheet an employee must have added it. After a lengthy heated back and forth with the manager, he claimed he called the owner and there was nothing they could do. Unbelievable. So maybe they are good for phones, but just beware they may destroy a prize possession and basically tell you to get bent. read more

I'd dropped my phone recently and didn't realize until I arrived at the Cubs Parade that I no longer had a functional camera. I took it here on Sunday afternoon and within an hour I received a call from Donny letting me know it was ready for pick up. It was simply a board connection that had apparently been jarred loose with the drop and he fixed it. The best part was the repair was covered under their "Free Evaluation" and there was NO CHARGE! This place is terrific and I highly recommend checking them out should you need any repair on your electronics products! read more

Having your phone go out of commission is a stressful event, but these folks kept me calm. I have to give so much credit to the repair team at uBreakiFix in Geneva for the following: 1) keeping me updated along the way; 2) extremely quick turn around; 3) being very clear about pricing so that I could make a decision about when to fix and when to call it a day and get a new phone. Ultimately, the fix was completely successful, done for a reasonable price, and I'm so thankful I didn't have to go with a new phone that I didn't want (and, as it turns out, didn't need). They will have my repeat business. read more

Creative problem-solving. Willing to use another phone I had for parts. Fast repair Free diagnostics Great service read more

They were able to fix the camera on my phone without a problem. They were pleasant and communicated well. It was obviously much cheaper than the insurance or having to buy a new phone. However, their website and the follow up survey they send do not work on mobile devices. For a techy company, I'd expect that I could make an appointment online or fill out the survey with my phone. Also, I turned in my phone on a Saturday afternoon. They reported that they would follow up by 2:00 on Sunday. They didn't, so my husband called and they said they'd call back. They did, five minutes before the store closed, to say that they needed to order a part. My phone was still functional and I could have picked it up Sunday afternoon instead of having to wait until Monday. I would have happily given this feedback privately on the survey, but it was glitchy and I couldn't. Sorry! read more

I brought in my laptop with a broken hinge for them to fix, after best buy said it would take 3 weeks. They told me they should be able to fix it, they just had to find the parts. A day later they called after failing to find the parts, saying they couldn't fix it. When I picked up my laptop, they had increased the amount of damage! What a disaster, don't bring your electronics here. Also, they wanted me to give them the password to my laptop. That's a pretty insecure policy. I really recommend you take you electronics elsewhere. read more

I have gone twice before. But this is the final straw. When I handed in my phone for a seemingly simple screen replacement, my phone suddenly had a broken sound proximity. Not happy at all. While I was waiting to like up my phone, a woman came in and also had a complaint about the lack of quality in repair. Overall, not a great experience. read more