I needed a new screen for my Samsung S24 and these guys had it in stock when I called, whereas most of the other fix it places didn't. The price was about the same as the other stores. I dropped it off around 3:00ish and got it back in less than two hours. They did a great job and now I know where I will bringing my phone back for any repairs. read more

Asurion is the worst company I've ever dealt with and I hope ATT quits using them for insurance. Scheduled an appointment at a store. Called the day of appointment and was told they had the part and come in in. Took off work early got to the store and they couldn't find the appointment. They had me call corporate and listened to the lady yell at me for forty five minutes that they store I was standing in did not exist. Finally they decided it was probably because they didn't have the part?! So came home and made an appointment for home repair. Scheduled it late in the afternoon but still had to take off work early. The time for the appointment came and went with no call, text or anything. An hour AFTER the appointment was scheduled to end - which was three hours after it was scheduled to start- the tech texted and told me he couldn't come and to reschedule. No thanks! This is a review of ALL of Asurion not just this store as I dealt with corporate and two different stores. They are terrible at customer service and reliability. read more

Dropped my phone a few months ago, so was dealing with a crack on the side of my phone that had spread all the way to the other side. So, I went through my insurance and they recommended UbreakiFix. I scheduled an appointment online for them to come to my home and was followed up with via email, but did not hear anything back. So, I continued to email and call, but did not hear back. Finally I was able to get someone on the phone and they weree able to get me scheduled and Jesus came out last week and really took care of my phone. He was so sweet, kind, and even put on my screen protector and checked out what was going on with my notification settings. Despite the hiccups at the start everything ended up going and ending very well. And my phone looks amazing! read more

My sons xbox froze on him. The owner Ray, was extremely nice and customer friendly. I was notified by email when the work was done and that it was ready for pickup. The owner also gave me a flash drive incase my sons console froze up again. read more

I needed an iPhone battery replaced and the did it in a timely manner and did an outstanding job.

TERRIBLE SERVICE! Do not bring any devices for repair here!!! Last Monday I called the store to get a quote on replacing my cracked LCD screen for my 2013-14 MacBook Pro Retina 13" and I got a price in the $400s. I called other stores and got prices way higher so I ended up deciding to bring it here. When I went to drop it off, I asked for a price again because it seemed like the guy in person was different from the one I spoke with on the phone so I just wanted to make sure. He could not provide a price because he said it would depend on who knows what, but he assured me it wouldn't be very high because I was persistent on knowing before leaving my laptop there. The next day I got a call saying it would cost me $439 and I made sure it was including the labor cost, and the guy on the phone said yes it's the total pricing so he went ahead and ordered it. 2 days ago on Monday, which was a whole week since I left my laptop there, I was told it was ready so I went to pick it up and was charged $795. It turns out I was MISQUOTED TWICE. The only options I had were to pay the outrageous amount or get my old screen put back in and that latter was what I decided on. I made sure they put it back in THAT MOMENT because I refused to wait any longer with my laptop in their possession. Extremely disappointed with the miscommunication and poor service. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Grand Prairie, Texas

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Setting my appointment to get my phone repaired was easy and got in right on time. The service is great. Customer Service was great. I will definitely recommend to my friends. read more

Had a terrible mishap the other day which resulted in my phone flying out of my grasp and crashing on my concrete floor. Of course my screen was cracked and I was distraught. After contacting my phone insurance, I was told to go to UBREAKIFIX for my cell phone repair. I was assisted by the wonderful Javiar, who has an awesome personality and spirit. He gave me an approximate waiting time of 2 hours, which allowed me to go run some errands and come back. Much to my happiness, my phone was fixed and looks brand new! I would definitely recommend them in the future, although I hope I dont have to come back for service! read more

Z Fold 3 I called on Wednesday to confirm that they could fix the phone. They said that could but not that day because they were at capacity. Also, they may be closed the next day due to weather. Fine. Can I make an appointment for Friday. "No need, we'll take you as a walk-in. The repair should take 2-4 hours." I show up Friday at 10 a.m. to drop it off at opening so I didn't have an issue with being behind other repairs. The only guy that can fix my guy is off that day. THIS IS WHY I ASKED FOR AN APPOINTMENT! So I bring it back Saturday morning. "Yes, we can fix it, but it's only two of us here, so it will probably take until the end of the day." THAT'S 8 HOURS! Not only that, but it wasn't fixed that night. I went in Sunday to pick it up even though I hadn't gotten notice that it was done yet. Not only had they tried 3 different screens and didn't get it fixed, the small outside screen is now also MALFUNCTIONING! So, not only is my phone not fixed, it took 2 extra days to drop off, I was without it for the better part of 2 days, and it's more broken now that when I brought it in! Now my only option is to mail it to Samsung with a 7 to 14 BUSINESS day turn around time! Absolutely HORRIBLE!!! read more

I took my Samsung phone to uBreakiFix to have the front glass replaced and also the glass covering the lens on the back. They ordered the parts and completed the fix very fast. They were very friendly and I will use them again. Javier was A+++ read more

I had an older Google Pixel 2 with a battery life of 30 minutes or so, but otherwise in pristine condition and an AMAZING camera. I was lucky to find a place with a replacement battery in stock and could accommodate me a day before a scheduled vacation. The phone is like new and dropped off and picked up within 24 hours. Thanks. Highly recommend. read more

Walked into the store at 6:58 needing a quick transfer of data to my new phone. Yes, I know they close at 7 but I run a business with my cell phone and need it. Offered to pay cash so they didn't have to run a credit card. The guy at the front desk looks me in the eye and says "I'm not working past 7". That was just one very poor comment made my him in our quick conversation we had. Will NOT be returning to this store and I don't recommend you do either. read more

When I went to the store on Friday I had scheduled an appointment already with the 1-800 customer service. They told me I didn't have to leave my laptop while they ordered the part. I showed up and the assistant manager told me that he had already ordered the charging port because I gave them that information on the phone. And that it was early enough on Friday for his morning order and so he went ahead and added it to it and the order had already been made and he was going to have it overnighted. He said the part should come in by Saturday and it should be fixed by Sunday at the latest. I left my laptop there on Friday and missed out on a day of work while it was getting supposedly fixed. He said it would be I could get it by Sunday and I wouldn't have to miss any more work. I got a cold Monday morning saying that it was going to be $40 and I said great I'm going to come get it but it wasn't fixed because they hadn't ordered the part yet so they said to me 3 to 5 days before the part gets in and this time going to be fixed until next week. I told them they should overnight it like they already told me that they did on friday. They said well even if we do it's going to take several days. So I told them to fix it. Then I called customer service and was online with them for an hour and a half the third time the first two times I got hung up on. Then I went Tuesday afternoon to pick up my laptop and they had to use my own charger to see if the laptop was even fixed. They said that the charger they had was too powerful or something and just kept it active and alive but wouldn't charge it. So they didn't even know if it was fixed so they had me come up there and spend my gas money just to see if they had done their job right. They verified through my charger that their work was completed. Then I had to wait 30 minutes because they said the system went down and they couldn't get it get the system back up and they said I couldn't leave with the laptop. Then I had to tell him to call his district manager and I would leave cash just so I could get my laptop and work Wednesday morning. He was telling me I couldn't leave the store with the laptop. He finally called his manager and his manager told them to let me go and leave the cash. I didn't even get a receipt for the laptop being fixed. This was the worst experience I have ever had with a new company and I will be telling my 10,000 followers on social media not to go to that store and about the lying that happened from the assistant manager and everything that happened this is the worst experience I've had with a new company ever. And I will never go back unless I am contacted and convinced that somehow all the lying and stealing of my two days of work can be compensated somehow. read more

uBreakiFix by Asurion - Worst ever bro - Mobile Phone Repair Near Me - Grand Prairie, Texas

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We took an iPhone 6 here twice since February to get cracked screen replaced and both times it cracked again! My husband went years and years with phone without a problem. Cheap screens. We are very unhappy. read more

I fixed 3 phones at this location and they have done a great job each time! Was really quick and hassle free. Customer service was amazing, I had Long and Caleb to assist me. My family are very happy to finally have perfectly functioning phones now. read more

Really disappointed in their work. We came in with a shattered iPad screen and for them to look at the charging port since it was having issues. They only replaced the screen, told us they weren't able to fix the home button, and charging port is worse and doesn't charge at all. When my husband picked up the iPad and brought it home, the touch screen wasn't even working and he had to drive back to the store. When he informed them about it, their response was "oh we were having trouble with it too". Why would you give it back to the customer when you knew it wasn't functioning correctly? We should've gone somewhere else. read more

This place deserves zero stars. Took my iPhone XR in with a cracked screen to be replaced, they told me they'd call whenever it was done. NEVER GOT A CALL, went up there before they closed(after they had my phone for over 5 hours) to see what was going on with my phone and the guy was like "We couldn't fix your phone. As soon as we opened it up, it just powered off and wouldn't come back on. But good thing you have insurance because they'll send you a new one!" They destroyed my phone-I've never had a case off my phone so the metal casing of my iPhone was in perfect condition-now it has scratches and scraps everywhere like they dropped it multiple times. Worse place I've ever gone to get my phone fixed, will never be returning and I wasn't the only angry customer there either. This place is a joke. read more

They are the best!! Had to get batteries replaced in 2 phones through Verizon and this is who they contract with. Courteous, friendly, knowledgeable, and above and beyond customer service. Had problems with not having work order in the system and they stayed late and after hours to get this taken care of and repaired. So few companies offer this kind of service. Highly recommend for any phone repair. Very reasonably priced. Wouldn't go anywhere else read more

Cleaned my iPad and it started charging again. Took less than 10 minutes. They were very attentive and took the time to understand what I was explaining. read more

We were trying to do some DIY computer upgrades and swap out a battery but one of the tiny screws was stripped. We brought it and they were happy to help us without pushing to get everything done there. Makes me more likely to come back when we need another service. read more

Scheduled an appointment to have a tech come to my home to repair my phone. Appointment time came and went, no contact from the tech or the store. Home office chat is useless as well. Glad I spent my evening preparing my phone and waiting for a tech who decided to no show. I'm supposed to hear back from the home office on a "resolution" but I'm not holding my breath. Steer clear...I've used uBreakiFix in the past, but I don't think I will in the future. read more

My husband has an iPhone X and the battery w was making the glass lift off the back casing. We went to one place an they quoted a fix to be $500! We can to UBreakIFix and they took care of our problem quickly for $79.99!!! I will recommends them to everyone!!! read more

This place is terrible!!! I ordered parts for my 2017 Rose Gold MacBook Air 2 weeks ago (April 13th 2020) and I had yet to receive a call stating that the parts had arrived and that I could bring it in to be fixed. I called over a week ago (April 18th 2020) and was told that the parts were delayed because of Covid-19 and that they would be here by last Monday at the latest. As of April 28th 2020, I still had not received any call or email so I took it upon myself to call and get an update. When I called I was asked for my name and then put on hold for 5 minutes. Once the man came back to the phone, he proceeded to ask me if the order was under another name. I told him no and he put me back on hold for another 5 minutes. He comes back and asked me what type of laptop I ordered parts for, I told him a 2017 Rose Gold MacBook Air - he then proceeds to put me on hold again. He comes back a minute later and says "Hi you said a 2013 MacBook Pro?" I thought to myself you have got to be kidding me. I told him no and repeated to him the type of laptop I had. The man puts me on hold for another 2 minutes and comes back to tell me that he doesn't know where the parts are and ask if he can give me a call back in a few hours once he locates them. Do you think I ever received a call back? No! I also sent them an email and never received a response. As a first time customer of UbreakIfix, this is very frustrating and shows that they do not care about their customers at all. I will not be recommending this place to anyone and I would not spend my hard-earned money here if I was you. read more

Worst experience ever! My husband took his phone in and was told it would take 45 minutes to repair. When I called I was told it would take 30 to 40 minutes. He left and came back an hour later. The phone was still not ready. He waited another 15 minutes or so before it was finally ready,. The staff is slovenly and completely unhelpful. Clearly not an owner operation. The people working there could not care less about this business's customer relations. Highly recommend NOT frequenting this business! read more