Took my brand new iPhone here to get the back of my phone replaced since it had a crack after getting the phone back my camera would not work my screen is popping out on one side , more than 70% also seems like they switched out my battery because all of a sudden I had a very bad experience with my battery life almost like maybe they stole mine and replaced it with a cheap one I think they piece peoples phones out and steal your good components or something read more

uBreakiFix by Asurion - My new battery I think they took mine for parts and replaced with junk - Electronics Repair Near Me - Idaho Falls, Idaho

Idaho Falls store will never see me again. My Pixel 7 Pro (under warranty) had a well-documented screen failure. 1st repair May 2023 went fine. Same Day service! October 2023 still under warranty, screen fails again. I set an appointment and the disinterested clerk tells me 1 hour to 1.5 hours. So, 6 hours later, I haven't heard from them. I call and they tell me they can't fix it! These rubes will go out of business. read more

Great same day service after leaving my phone to get a cracked screen replaced. However, I did have to wait several days before getting it replaced. That was on a Thursday. They only had 2 screens in stock. I was told they were both spoken for already. I was disappointed. I made an appointment to return on Monday. They were able to replace it. I returned several hours later and it was ready to go. I appreciate their help and expertise! I like them but hope I don't see them for a LONG time, if ever! read more

I brought my work laptop here on Monday, Aug 24 and was told I needed to schedule an appointment and that they were booked until Friday, Aug. 28. I scheduled a 1:00pm appointment. I've been working from an old loner laptop in the interim. Came in for my 1:00 pm appointment and waited in line until 1:20 pm at which point they told me that they cannot service my surface pro laptop and that I have to ship it directly to Google for service. It would have been nice to know they cannot work on this type of laptop so that I could have take action 5 days ago. Person in reception during the day of my appointment was friendly for what it's worth. read more

My son's cell phone had parts of his screen that were unresponsive to touch. We brought his phone in to ubreakifix. The person at the counter was professional and easy to talk to. The repair price that was quoted was reasonable. Our phone was repaired in two days. They told us it was still under warranty and there was no charge! We are really happy with the service we received and wouldn't hesitate to recommend this business. read more

Really bad experience here. I came from out of town, and had previously been quoted $150 to fix a broken screen by several repair shops. I was unable to find the time to get it fixed. I travel to Idaho falls and finally have some time to get it fixed. I am very taken aback by the $200 cost to fix the screen. I call in, on a Friday morning, and was told there wouldn't be an opening until the following Wednesday. I replied that i couldn't believe that there want any appointment until 5 days later, and that I'd take the Wednesday appointment. He then states that you can only book online, and that he couldn't schedule the appointment. This seems insane to me, but I went online. The format of their website is terrible and confusing. As I logged on to schedule the appointment, I saw that there were several appointments before that Wednesday. I then attempt to schedule one for that Monday, and the calendar just disappears, showing zero appointments for all of September . I then attempted a few hours later, and was able to schedule one for the next day, a Saturday (much earlier than that Wednesday, as I was incorrectly told multiple times. I am left to wonder if the person answering the store phone was trying to dismiss me. I arrived to the store the next day, and they were extremely disorganized. I waited in line for over half an hour, and the customer service worker could not have cared any less that I had an appointment. I finally get my phone to them, and am told they would text my mom's phone (I was on vacation, staying with my mom) when my phone was ready. They texted me around 4, and I head on over. The customer service representative said, "sorry, your phone won't be ready for another hour." So I sit down and wait it out. My phone is finally done and the worker hands it to me. I can tell there is no protective screen on it. I ask them to put one on, and they do. I notice the bottom of the screen isn't smooth at the bottom. When I run my thumb over the bottom of the screen, there is something jagged. I tell the worker about this issue, and he tells me to come back the following Monday, which I could not as I was leaving that Sunday. Back home in Utah, I notice that the jagged path and n the bottoms has grown. This continues to get worse until it progresses into a cracked screen. I just recently gave them a call, and explain. All of this to the person I talked to. He couldn't get me off the phone fgfsst enough. He "explains" that if doesn't matter if it had only been a few weeks since they fixed it. They don't warrant my physical damage. My argument is that they never fixed it properly, but he didn't seem to care to listen. Stay away. Overpriced, disorganized, and unreasonable. read more

Bryant was so helpful. He said hello with a smile and made sure I had all my questions answered. I needed an iPhone screen replacement and he was very thorough and knowledgeable in helping me get it taken care of. I will refer my friends and family. Thanks! read more

They perform very professional high end work. They also offer Apple OEM parts which is important to warranties and insurances. They were also fast and put on a Pro Max 11 screen in 1 1/2 hours. read more

Absolutely do not bring your electronics to these peopl, dropped off my iPad Pro on August 24th. Told them it needed a charging port, it's now September 14th and I still haven't gotten my iPad back. They've replaced the screen, battery and lo and behold it still doesn't work because they haven't replaced the charging port. Went in of Friday the 11th to get it back and take it to Simply Mac. It was in pieces in a pile and they told me they would move it to the front of the line..... still nothing 3 days later! read more

I had called Samsung to fix a minor issue I had on my phone and through troubleshooting we were unable to resolve due to needing to force a software update so Samsung sent me to Ubreakifix as they are the only authorized Samsung "repair" location near me. I brought my phone in working just needing an update and these guys literally broke my phone and erased all the info on my phone. all the photos, contacts, memos, and the phone would not even load up the screen anymore. then told me not to contact Samsung about this.... I tried to call their store manager and have been waiting 2 weeks for at least an email response. I called corporate and they said the shop I took it to noted that I brought my phone in not working at all.. that is a lie. none of them want to take responsibility for that fact that they screwed up. i've been to weeks with no phone and my job heavily relies on customer contact as I am an independent contractor. This company has cost me Time, Money, Stress and has treated me with so much disrespect. I ended up having to send the phone to Samsung. I would never recommend or endorse going to a business that has absolutely zero respect for you or your belongings . read more

I splashed some water on my phone and my Aux port quit working. I had them replace it and my screen. I called my wife and asked her if she could hear me while I was still in the store. She said it was so muffled that she could hardly hear me. The technician told me that I needed to have my phone put through the ultrasonic cleaner and those services cost more. Over the past two years, I have just learned to yell into my phone. My screen cracked again but I decided to change it on my own this time. When I opened the phone, three screws fell out. Also, there was an additional 5 screws missing that were never replaced when they worked on it. Also, the screws on the bottom of the phone that hold the screen in, were both missing. As I continued to tear the phone apart, I realized that they put the microphone together wrong and they put the microphone right into a solid piece of rubber( not the one the microphone is supposed to be against.). They also left a sticker film over the microphone port that covers the dust screen. Long story short....my phone works great now that I did the work myself. I will never have them work on my phones again. Just plain incompetence. Also, my digitizer and my glass screen separated due to bad glue. If you are reading this and you work at the store, you can fact check this information. My name is Colby Rowberry read more

I broke my phone screen and had a $200 warranty on it so I took it to get fixed my them Friday and they told me to come back in Saturday for no reason. I get in Saturday and barely get it in because they had only 1 screen left. They told me 3-4 hour wait which when I HAD TO CALL 5 hours later to find out they broke the back and it will not be done until Tuesday! I call Tuesday again to find out it was done Monday. (I had to call to find out everything). I then go and pick it up and ask if they can do something to leave a better taste in my mouth. They gave me 10% off but after jacking the price up from $280 to $330!! I told them I needed a picture of the phone before and after for insurance and they told me they forgot and said when another one of my phone types come in they will send me a picture of that phone!!! Overall Very dissatisfied, will not purchase from them again. read more

Their screen protectors are the best I've used. Replaced a $40 protector that the cell phone store sold me and had cracked right away. UBreak protector lasted way longer and took a toughed beating before barely cracking. UBreak protectors on all my family's phones now. Their screen protectors last 3x as long as the cell phone store protectors and are well worth it. Highly recommend. read more

I had recently gotten my screen fixed when it was shattered but after a few days I realized that my phone charge port is not holding onto the chargers or headphone jacks without disconnecting them when it's charging or when I'm listening to music. Also my phone is dying rather quickly I would have it at 100% and in 30 to 45 minutes it would be at 20% and dying pretty quickly. so they fixed one problem but they gave me two more problems that I have to spend money on to get fixed which I think is a bit bullshit. read more

I appreciate your response, but I was refunded my money by my credit card company and therefore do not need further assistance from the Customer Service Team. I will only suggest, however, that you be more transparent about how your hardware repairs will work/not work with proprietary software. You should openly admit that your battery replacements are not guaranteed to work 100% correctly with iOS. Customers should know that before you perform service on their phones. read more