Amazing customer service! Quick and super convenient. Very friendly and easy to work with.

Service was within time given and service was Great would definitely recommend Guys were real nice and helpful read more

if they say less than 1 hour over the phone, don't make the drive. They will change it when you walk in the door. don't waste your time there are other ones in the area with better service. read more

Update 1 year later My computer has been in tip top shape since I took it to this place. Hasn't been dropped, carefully taken care of. But no matter how careful I am, I can't fix incompetence. No wonder they wanted me out of there so quick and to delete my review. Despicable people through and through honestly. I should've gotten a refund lol. Cheap glue, cheap materials, cheap service. How much do the workers get paid like 2 bucks an hour? What a sour business with cheaters all around. They're lucky I don't take them to court and bleed them dry. My screen was fine last night, opened my computer and I hear a *click*. Wonderful. Who's taking courses but won't be able to finish them in fear of their screen falling flat on the keyboard? This guyyyy read more

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Needed a screen protector under warranty! Was in and out in under 5 min! Great customer service over the phone and in person! Will return!

I brought my Ps5 up here twice.... both times for over heating. both times they said (it was no longer overheating) when I picked it up. neither time was I able to finish 1 full 2k26 game before it overheated and shut off ‍ read more

Cracked my iPhone 7plus screen just before the holiday. Called in to ask how much time I have before it needs to get fixed and was told as soon as possible is the recommendation. Thank goodness they gave a holiday special now, which helped with all the other holiday spending now. This location is close to Town Center and was able to get in and out in 30 mins just few days before Christmas the most hectic shopping weekend. Service was professional, courteous and prompt. Will recommend. read more

uBreakiFix by Asurion - Before photo - Electronics Repair Near Me - Jacksonville, Florida

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I have had two iPhone repairs of unfortunate incidents having my phone fall off tables and break. My point is this. I was not at fault on one of these incidents. Someone else knocked it down into damage. Protect Your Phone with a rubber guard if it falls! Jonny Weiss Music. read more

Google told me to bring my Pixel here as they are an authorized service location. They also said there would be no fee to investigate the issue. That was a lie. They charge $30. However, they were the only store nearby that had the part in stock that I needed for my phone and that could provide same day service. Since this is a work phone, I didn't have the luxury of waiting several days for any other store to order the part and fix it. The quoted me a price for the repair but failed to mention that taxes were not included in that quote and that they would charge more if I paid with a credit card so it ended up being nearly $32 more than quoted! They also said they would call (my wife's phone) when the phone was ready, in about an hour. I waited until it was nearly closing time and called to inquire the status. No one answered so I got in my car and drove to the store only to find out that the phone had been ready for the past two hours. Rather than call, they texted. When I mentioned that this wasn't very professional as text messages can go unnoticed if the phone is not in your hand but a call would be heard from anywhere, the employee just shrugged it off. No apology. Again, not very professional. In the end, the phone works but I imagine just about any phone repair shop could do that. Next time around, I'll be choosing one that doesn't mislead you about their pricing and that provides better customer service. read more

Rip off!!!!! Went online, scheduled a repair, their site quoted 149.00 for repair...when i got there they said they don't match the prices quoted on their website... 179.00 to repair. read more

Stopped in about 6:30PM and they close at 7:00PM. Zach was very helpful advising of the problem, the time to get the parts in, and the cost. Dropped off laptop the next day and they were very sneaky about their promotion. Not happy right now read more

Anytime I or my family need a repair, we go here. They are fast and priced well. Customer service is really important to me as I work in that field. If I get bad service, I won't go back. This place has been my go to for about 3 years now. Always taken care of and their time frame is always accurate. read more

Zachary was so amazingly helpful . I was so worried about my phone camera being broken and he helped me with ease . I highly recommend coming here . read more

Went in to have the screen on my 14 ProMax repaired. Xiomara was extremely courteous and helpful. Highly recommend!

If I could give this place less than one star I would. I had several issues when leaving my phone such as a snarky attitude from the cashier when I refused to give them my passcode but the main issue is that my phone no longer works. Ever since I had my screen repaired here a few weeks ago, my phone has not been the same. The screen wouldn't turn on properly and if I was talking on the phone and the screen turned off, I couldn't get it back on until the person hung up the phone. I was unable to hang up on the call. Tonight I had to turn the phone off to reboot and the screen just never turned back on. The phone is turned back on because if someone calls it, it rings, but the screen is black and won't activate. I have no way to answer the call or to get to anything on the phone. Do not take your phone or other devices here to be fixed. read more

So they DID fix my screen, but I no longer can use Face ID on my iphone. So i mean, yes they are nice and quick BUT you may or may not be able to use Face ID once you get your screen fixed.. so 3 stars i think is fair... Im just kind of bummed i dont have face id, but i am thankful they fixed my screen in an hour. read more

Needed my screen repair even though one location incorrectly stated they had a screen for me they were able to a end me to Tapestry Park and my phone was brand new after less than an hour. Also purchased unlimited guarantee new screen saver that my carrier wont currently honor! Thanks for making it easy. read more

I unfortunately dropped my phone and it hit the ground in a way to crack the screen. I called to check availability and how long it would take to fix the screen. They asked a few questions and checked their inventory. Lucky me they had matching parts for my S21 Ultra and could work on it right away. I dropped my phone during my lunch break and it was ready for pick up after I got off from work. read more

Had a great experience today getting my iphone screen fixed. Walked in, no appointment, everyone was professional and courteous. My phone was fixed in less than an hour. Opted for the liquid glass which is supposedly more durable- certainly feels great & looks extra sleek. I feel like I have a new phone again! read more

I went into uBreakiFix in November because of an issue I had with the screen of my MacBook Pro. The initial diagnosis was a needed screen repair, a $600 fix. The representative encouraged me to wait a month and join the Asurion Home + program, which would bring my price down to $99. So I did. After the fix I went home from college for 2 months and the entire screen/hinge of my MacBook Pro began to fall down (I had to hold the screen up if I wanted to use it). Keep in mind I had cancelled the Asurion Home+ membership after the fix and was no longer under their warranty. When I returned to college in January I went to uBreakiFix, and they said they'd take a look at it. They replaced the screen again, and when they gave it back to me, my screen was popping and cracking if you tried to move it. I told them this was not acceptable and they needed to find the root problem, because clearly the initial diagnosis was wrong. They proceeded to call and say the entire frame of the computer was cracked and needed replaced but they wouldn't cover it. Long story short, I continued to converse with the manager how the initial wrong diagnosis was their responsibility and they ended up covering it. I appreciated the friendly staff and the effort to make things right, but after 6 trips to get my screen fixed, I would recommend going somewhere else. read more

I recently dropped off a pair of galaxy earbuds to be fixed covered under the Samsung warranty. The day I dropped them off, someone from the store called me. I could not answer because I was still driving home. I tried to call back, but there no answer. I tried calling for 2 weeks and could not get an employee on the phone. When I dropped the buds off, the guy told me that they don't fix them at the location they will have to send them to Samsung & Samsung would just send back a replacement set. When I went to pick them up, they told me they could not find parts for them so they could not fix them. So in all they held on to my earbud for a little over 2 weeks, did not contact me, and told me I would have to send them back to Samsung on my own. My whole family has Samsung products & with this being the company that services their warranty, I am actually thinking about switching to Apple. Horrible experience. read more

Came in to get a new charging port and ended up only needling a cleaning. Mike was super helpful and got me out of there in no time.

DO NOT GO HERE. Waste of time, huge waste of money. Brought a gaming laptop in for repairing the keyboard, took them forever to fix. Finally got it back and only one USB port worked, no aux, or hdmi. Completely unusable for my purposes. Took it back and they said it was beyond repair. They were at fault since they problem was caused during repair, and they only refunded $800 dollars. I, as a student with limited income, had to spend $1200 of my own money (in addition to the $800 refunded) to get a comparable laptop. Not only did they ruin my laptop, they also told me they removed the storage devices and I could go pick them up. When I arrived at the store they informed me they accidentally sent the computer off already and didn't have the storage devices. I had to come back a week later to retrieve the devices. There is nothing good about this place, they literally break your stuff, misplace items, and have an attitudes when you try to get compensation for your destroyed electronics. Once again do NOT go here. read more

The first time I came in the gentleman who helped me was friendly and helpful. I had my screen replaced and a new battery put in the phone. The phone started doing crazy things typing on its own and the s screen was freezing. I brought it back in on Saturday July 31st to have it repaired under warranty. The young man who helped me was rude and aloof! He advised it was probably a faulty part because they use 3rd party parts. They replaced the screen but failed to put a screen protector back on which I had put on by them. He said if it happens again it's not going to be under warranty because "after all your phone is a decade old" that 2 faulty parts is not possible and it would have to be a total board failure. Which he advised could happen when they open up they phone! This place is a total scam! Do not bring your phone here! read more

Mike and Zack are the best. They take the time to explain the service needed and if you have any questions they take the time with you. I highly recommend this service to everyone and I recommend the service plan as well. Its a been a big money saver for my electronic repairs. Thanks to Zack for recommending it.. read more

If it's not bad enough they now charge 180 to replace the glass, making me wait 15 minutes while their employee takes over 10 minutes to type in someone's info while I hear 3 different voices in the back the. Finally waits on me & another customer comes in and THEN a 2nd employee immediately comes out of the back to help that person. Takes less than a minute to ring me up. Hate this place and their crappy service!! read more

Multiple different quotes from this store to fix a cracked iPad screen. e.g. over the phone quote was 159.00, in store quote was 279.00, then after mentioning the phone quote they back tracked and said 169.00 (if I buy a warranty (free for 30 days and cancel anytime)). Plus they wanted the iPad over night or pay an additional 29.95 to expedite the repair to get it repaired within 4 hours. After a couple calls to other screen repair stores, the average comparison is slightly under 100.00 for iPad screen repair. Beware- shop around and compare. read more

This is my first time needing to use a phone repair company so I consulted with my local cellular store as to who they would suggest and uBreakiFix was their first suggestion. After the part was ordered I returned to the store for the repair which only took a hour and everything seems to be working fine so far. I will definitely keep them in mind if I ever have another issue. read more

Samsung announced a Free Repairs for Frontline Workers Promotion offering repairs, up to $279, for Samsung phones. I called this location first and asked about the repair process and what I should expect since my phone's screen was scratched and the battery not lasting long. I was told that when they repair they screen, Samsung automatically has them replace the battery, screen, glass and some other components for every device. He said the repair would take an hour and they had the parts in stock. Fantastic! Yesterday my spouse and I, both of us work in physical/occupational therapy, brought our phone in to initiate the repair. The gentleman assisting us was told that each of our phones has the same issue, cracked/scratched screen and poor battery performance. We did not need to wait for our phones, and agreed to come back today after 1100 to pick up the phones. My spouse forgot his work ID, which was totally our fault, so we did drive back home to retrieve the ID and bring it back yesterday as this was required to begin the repair. We made arrangements for me to pick up both phones since I was not working today, which was also not a problem. Today I came in around 1300 to pick up the phone. My spouse's phone was repaired as expected, but I was disappointed to find that the screen on my phone hadn't been repaired. I mentioned this to the gentleman assisting me (Will) and he said that the ticket only had the battery listed for repair. I explained that this was not what I communicated when I dropped the phone off and ask how we fix this error (that was theirs). The staff member said he would call to see if they could authorize another repair and proceeded to the back and called someone (I could hear everything he was saying). Instead of saying that they made a mistake, he told whoever he was talking to (I later found out this was Samsung) that I was wanting another repair and they would not approve it. I explained to Will that I expected my phone to be repaired as communicated when dropped off, and their error should not result in additional cost to me. I asked if I could have the number for the regional manager or franchise owner, and Matt confirmed this was a franchise location but they were not allowed to give out the number. He suggested I call Samsung, and I assured him I would be filing complaints with the Better Business Bureau against both UBreakIFix and Samsung seeking a resolution. I also asked if I could leave my information so the franchise owner could call me back at his leisure. I left the store with my phone that was still not repaired, after calling first and then visiting this location 3 times already. (I later found out that Samsung is more likely to makes exceptions when it is the customer's fault.) I didn't want to have to come back, so I sat in my car and called their national customer service number to initiate my complaint and try to get the issue resolved before I left. I was on hold for quite some time, but after the customer service representative picked up and I started explaining what happened, Will approached my vehicle and said he could fix my screen. Great, but why the change of heart? (Will called me later and I found out that the franchise owner had approved the repair before corporate even contacted the store. It also important to note that Will was able to speak with the staff member who accepted our phones for repair and he confirmed that it was his understanding that screens and batteries were to be fixed on both phones.) The customer service person did come back on the line after an extended hold. She told me that she had been able to "review the footage" and saw that it wasn't explicitly communicated by either party what repair was needed (both my recollection and the staff member's recollection conflict with her assessment). She also made a point to say that I signed the nearly 2 feet long receipt which listed the repair and the terms and conditions. I've learned that customers here really need to read the receipt they are signing, no matter how long it takes, because you may have a battle on your hands if a mistake is made. This company must have lots of issues with customer complaints if my interaction with customer service is an indicator. Good companies use common sense to resolve issues, but this company uses recordings that are made of customers and feet long receipts with tiny print to try to deflect responsibility. Overall, I have to say that while in the store and speaking with corporate, I felt like I was the one being scrutinized. I initially rated this experience as 1 star. I have changed the rating based on a couple of things. Matt did call me later to follow-up, which was a positive gesture and a step towards earning my trust. What truly changed my experience, was when the franchise owner called me back and we were able to discuss the experience in detail. I feel like we both had similar expectations and perspectives, and that he cared. read more

Gave them my computer a week before school started with a broken screen and no other issues. Said they would have it done a week later. A week later they called saying they got the wrong part and that they need another week for a new part to come in and it'll be ready. 4 days past when they said it'd be ready they called saying they couldn't fiX the screen. Would not recommend, huge waste of time. read more

The Apple Dealer refused to replace my screen due to my need for a new battery, also. It was recommended to go to this Company. Excellent Service, Reasonable Timeframe for repair (1 1/2 hr). Excellent Price. So far, perfect replacement. Try the liquid screen protector- Awesome stuff. Highly Recommend read more

Made an appointment to make sure they had time to order the parts needed to repair my tablet. No record of my appointment and 3-5 more business days to wait but they tried to upsell me a monthly membership. Let's hope in 5 days they resolve the issue and I can update this review. read more

Very happy to get my iPad working again... especially since I use it constantly. Great service. Glad to know where to bring iPad now

The guys were professional and quickly fixed my daughter's phone. I hope I don't need to come back, but if I do I know I'll be well taken care of. Thank you JT and all the guys at the shop! read more

So at the time of me getting it fixed we were offered a extra screen protector for an additional $20 each. This protection is said to be super strong that if dropped it shouldn't shatter the screen. Well my daughter dropped her iPad with a protection case on and the screen still shattered and when we called to inform them about this they said there's nothing that they can do other than take 10% off the price. I wouldn't bother paying the extra price for the protection because it doesn't work. I would have understood if she tossed the iPad but it literally slipped out her hands read more

uBreakiFix by Asurion - After being fixed - Electronics Repair Near Me - Jacksonville, Florida

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Absolutely wonderful customer service! Super pleased with my phone and how well it works now! Great prices! Thanks guys!

Wow!!!! What GREAT customer service. I had a problem where I could barely hear out of my ear speaker on my iPhone. I called around to a couple of places that just quoted me a price to replace the speaker. I decided to call this place just to see if there was something else I should do before I decided to do something so invasive. Craig said just stop by and he'll take a look at it. He thought it might just be the speaker grill clogged and dirty. He took my phone to the back and about 5 minutes later, it was fixed. I love good business practices, by not misleading customers into doing things that are not necessary. I would HIGHLY RECOMMEND this place if you are having problems with your devices. read more

They had the OEM parts I needed for my Pixel in stock, and got it turned around in a couple of hours. Totally happy with the service!

this place will scam you out of money so i definitely don't recommend going there i got my ps4 fixed by them costed me 100 dollars and three weeks later it was broke again , they gave me my ps4 back without even screwing it back together. this company is super in professional. they didn't do anything for me when it came to fixing my system, they wanted to charge me another 100 dollars to fix it again , when they told me "if anything is wrong or something happens bring it back and we fix it for free" complete lies. never recommend going here they will scam you out of your money and treat your devices poorly. read more

JT was very helpful regarding the fixing of my iPad. They were able to get us in quickly and have it back to us fairly quickly.