I came in to check on a iphone 8plus that was dead. Wasn't sure what was wrong with it. Augusto was very patient and very helpful! He was able to resolve my iPhone issues. I would recommend that you ask for any of the staff that work at this kendall location. The service was quick and effortless. They not only fix phones; but also computers, game stations and more. If you need accessories they also have some available. They work with Assurion and their replacement parts are Apple certified. Will definitely be going back! read more

They charged me $250 on a friday to fix my phone and literally by Tuesday, the glass was broken on all corners. They refused to fix it. They told me it had a 30 day warranty but then said that there is no way to prove that it was a damaged product or not so the warranty did not cover it. Horrible service and horrible products. read more

I cracked my phone recently and came here to have it fixed. From beginning to end it was a good experience with uBreakiFix, l called before going and they gave me accurate time and cost for the cracked screen to get fixed. Everyone I spoke to was polite, and getting my phone fixed only took an hour. I went around 12-ish PM on a Wednesday. Thanks for fixing my phone! read more

uBreakiFix by Asurion - Outside - Mobile Phone Repair Near Me - Miami, Florida

I wish I could give zero stars. I called ahead to get a screen repair for my iPhone 16 Pro Max. I was told by Eddy that the repair would be $250, but since they didn't have that screen available, he said the "better" screen would be $300. I agreed because I thought I was getting a higher-quality replacement. When I picked up my phone, the screen was loose and it stopped working shortly after. I went back to have it fixed, and they told me the warranty wouldn't cover it and that I'd have to pay another $200. This was extremely frustrating considering the issue happened right after their repair. Very unprofessional experience, misleading pricing, and poor quality work. I definitely would not recommend this location. read more

I brought my iPhone 15 pro here to get the rear screen replaced through my insurance Asurion. I checked in with the front desk and let them know why I was dropping off the phone. She checked her system and said it would be ready in 3 hours. When I came back 3 hours later my phone was in pieces and they said that the insurance would not cover the repair and they could not put the phone back together because the back glass was shattered . Instead of verifying with my insurance before doing the repair and calling me they left me the option of giving me my phone in pieces and not able to turn on or paying $200 for a back screen when Apple only charges $170. They bully you into paying for a service since they know you need your phone. read more

They did an excellent job of fixing my iPad and iPhone. I would highly recommend this business as well as putting a new hard drive on my PlayStation 4. I'm horrible when it comes to taking care of my iPhone and iPad. read more

Was a joy from the minute I walked in everything was done exactly the time and he said the price was amazing everyone was super helpful I will never use anybody else but you guys you're the best! read more

Excellent attention, service and care. Especially Alberto Dorna, who took care of me. He went above and beyond to make sure I was able to resolve the issue with my phone! Definitely recommend! read more

I think I paid $90 for my iPhone 8+ replacement I sent it to Verizon for my trade in and had no issues with Verizon, they accepted the fix. My phone had damage to its lcd light so I had flashing lines on my screen. after a hour or so of my apt they fixed it (sooner than their predicted time frame). Great service read more

uBreakiFix by Asurion - Before - Mobile Phone Repair Near Me - Miami, Florida

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do not bring your phone here. i came here and they told me they didn't have my screen but they would bring it from another store. when i picked my phone up it was telling me that the screen is not compatible with my phone. i went back to show them and they said i can pay $200 more for the apple screen, that was a generic screen, which was never mentioned to me before dropping my phone off. half my screen is cut off because it's not even the one meant for an iphone 15+ and now my lock button doesn't work and my screen keeps glitching as a result will have to get a completely new phone. read more

Would not recommend this business. Don't waste your time and energy with them. They have no respect for your time. I contacted them at 5PM, while creating a claim with Asurion, to be sure that they could complete my repair before closing at 7PM. I was told yes only to be turned away when I arrived. Then they went on to tell me that a screen repair is truly a 24 hour repair but they need 2 hours to complete it and had too much work. There were other excuses given that made no sense. I went ahead and cancelled my repair with them and have scheduled the at your home repair option. read more

I would never recommend this store to anyone, if you need a console or phone fixed or cleaned go to geeksquad which is not even 5 minutes away from the store it's literally in Best Buy. I asked for a cleaning and thermal paste they told me $69.99 but ended up charging me $160 for only the cleaning and thermal paste. They didn't even repair anything and barely even cleaned it properly. read more

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The best in south Florida. We have used them several times and they always know what they are doing. Turn around was same day for 2 devices. Even fixed something we didn't notice and didn't charge. Can't complain! You won't be disappointed!! read more

Worse customer service ever. Needed my dishwasher repaired. Took weeks to schedule. The the day before they moved my appointment out another week. The tech was nice enough. But the error code came back the first time I used it. I called. They said they would reach out to the tech. Call back in an hour if I didn't. So I called back. And again. Asked for a supervisor to speak with they said they would call back in THREE days!!! Then they said I had to call Samsung to open a new ticket! What a mess. I called at 5p and the call was routed to the Orlando office because Miami closes at 3p! In the end I got someone else right away that told me what was wrong. 5 minute fix. read more

Great technicians. They do a great job with repairs. Very affordable and quick to fix.

My second experience with them and the issue was resolved. The store is under new management and now charges a 3% Credit card transaction fee . This is the cost of doing business and I feel it is ridiculous. Most of your customers are using credit or debit. You want to bring customers to the store so what if customers charged you a travel expense incl gas and wear and tear fee of 3%. Good service overall. Lobby needs some love guys peeling counter top and needs a warmer environment while u wait . read more

Took my son's cell phone since it had fallen in the sink full of water and would not turn on. They ran the tests and quickly identified what needed to be repaired. They texted me when their assessment was done and I called and they advised they could fix it in about an hour. Within the hour I was notified the repairs were completed and I could pick it up. Very professional and efficient and repairs completed that same day since I took it in early. Totally recommend it! read more

Helpful Staff. Daniel was very kind during a frustrating time. Fixed my phone screen within an hour. My only complaint is the claim took forever to be seen on their computer end which led to me having to wait an extra day for my phone to be fixed. Considering I pay extra for this insurance I wish they would fix that issue or communicate thoroughly with the claim department but other than that had a good experience here. Thank you, Daniel! read more

I had a cracked screen and ended up in the south Miami office. That location was a bad experience. After they finally repaired my screen the guy said that some liquid was left in the front Cabrera and that I would have to file another claim for that. After filling a new claim I asked for this location. Eduardo saw the problem with the camera and took care of me. I explained to him my experience with the other location and he said he would make it right and he did. I'm glad I can get back to using my phone again without problems. read more

Very professional, knowledgeable, quick repairs, and great communication. This company was recommended to by BestBuy for his older technology. I will definitely use them for future problems. read more

I went in to repair a cracked iphone back. They did not have the color so they put a black one temporarily and told me they would order a new red one. They told me it would take 60 min. It took 90 min, and then they had the audacity to say because I was hurrying them, they made a crack on the new back they were putting on. Initially I didnt care much, because it was gonna get replaced soon with the new red back. I am writing this review one month after that visit, countless phone calls after that visit, and still to this day that piece has either never been ordered, never been shipped, or I've been lied to 100 times. I cannot describe how absurd this entire experience has been. Avoid coming to this place at all costs, just keep your device broken, it'll be better off. read more

Worst experience--- make sure you call the call center for prices.... They charge different prices at this location and do not want to honor the time or the quoted price from the corporate office.... Bait and switch ... reporting to Better Business Bureau ... stay away stay away stay away from this store. read more

Updating my previous review from a few days ago. Only giving 4 stars now because they still have an internal tracking issue that needs to be fixed. After MANY phone calls to the store and to corporate we finally received our computer repaired and in great working order. Carlos helped us and went out of his way to ensure the safe delivery. I will say, the process for tracking their computers that are sent out for repairs is substandard. At least in our experience. Not sure if its a Fed Ex issue, an internal supply chain / tracking system issue. Either way, our computer was missing in transit for almost two weeks. Extremely stressful for a college student. In the end Carlos was able to expedite (after many phone calls) the delivery and provided a noteworthy discount at final check out. read more

This place, straight up has to have THE WORST customer experience I've EVER experienced. I took in my PS4 Pro in to repair as it was no longer reading discs on Friday May 8th. First things first, they found duplicate customer profiles of mine in their system, couldn't figure out how to merge them, so they made ANOTHER profile, thanks, I appreciate you adding my information in triplicate because you aren't trained in how to properly merge client profiles. To begin with, their alleged diagnostic of my device was "Very Poor" I get it...my device was dusty maybe some light cosmetic scratches. But NOWHERE was my device as their company describes in a "Very Poor" condition which is "Device severely, physically, and/or cosmetically damaged. Device broken apart, pieces missing, scuffs, scratches, dents all over, etc". My device sits in a wall unit, and is never moved, and I brought my device in one piece....how is that broken apart or missing pieces? I gave them the whole weekend to look over my device. I understand...Coronavirus, things can be backed up. Didn't receive a phone call until the week of May 11th...ok fine, let's assume the store is backed up on repairs (store was completely empty of clients as were in the middle of a PANDEMIC when I went in AND they have other UBreakIFix locations closed, due to what I'm sure is lack of foot traffic). After a conversation with one of the male technicians, he said he would look over my device, clean it first to see if my optical drive was just dusty for a charge of $50, as sometimes thats the issue with discs not reading, I said go ahead. I then got a call back that same day that my optical drive needed replacement. The technician confirmed on whether I would be willing to pay for the piece after clarifying that it would cost more than advertised because it is a Pro Model, and have the new optical drive shipped in as they didnt have the piece in stock, I of course agreed. He also forewarned that it would take about 3-4 days to receive the piece, and that it maybe be backed up because of COVID-19, I said no problem go ahead with the repair. I hear NOTHING from the store, so I figured that they were backed up (mind you I've been ordering from other online retailers...eBay, Amazon with no massive issues at all with shipping delays other than maybe a day or so delay). I get a phone call, the week of May 29th...from another male technician as a follow-up to my repair, and to my disbelief whether I wanted to confirm my ordering a new optical drive for $200, more than what's advertised becuase it's a Pro model, an optical drive that I had ordered over two weeks prior, and then had the audacity to rewarn me about delays. At this point, I was committed as I'm basically 20 days into having them repair my PS4 Pro, I let the employee know that their team had already confirmed ordering the piece with me, and I approved my repair. No apology, no explanation, just silence on the other end while I'm waiting for an answer as to why they fumbled something like a PS4 Pro, which I'm pretty sure isn't like a common iPhone screen repair that they deal with more often as per your reviews. I call the store today June 2nd about a week and a half from the last time they had gotten in touch with me to follow up on the status of my device. This time around the piece they ordered apparently had come in, AND WAS NOT COMPATIBLE WITH MY DEVICE! Now I'm stuck waiting again, for them to order ANOTHER OPTICAL DRIVE, because I can almost bet they ordered a drive for a PS4 and not a PS4 Pro, even after they warned me about upcharges, delays and everything. As if to add insult to injury, I asked the technician to check and see when my device was scheduled to come in...and he gladly obliged! So you mean to tell me that you've had access to shipping times, when during the first diagnostic and cleaning of my device, your team was warning me about potential delays that they have no control over? Let's not even get started that they had received an optical drive in record time of a within a week and a half span and now conveniently in the process of ordering another one without informing me first (I would've IMMEDIATELY taken my device elsewhere for repair) due to their inability at diagnosing to work effectively. Again, I get it...Coronavirus, things are all messed up for everyone...we'll see what happens then, because if this repair is not done I will most definitely be getting in touch with their corporate for a second time, because I am paying a premium to get this fixed. Their utter disregard for customer service is appalling, and I say this being a bartender at a popular, upscale, volume-driven location who deals with disgruntled customers with high-expectations on an HOURLY basis, so I am very familiar with customer service and methods to prevent upsetting customers and driving clientele away ThisisAppaling I will NEVER be back to this location read more

uBreakiFix by Asurion - Proof of Timeline, Proof of Reciept, Proof of Diagnostic - Mobile Phone Repair Near Me - Miami, Florida

Filed insurance claim. It was handled promptly and had phone back within an hour, as promised. Good service

I've been here before to get my phone screen fixed and they do a great job. I recently went to get a piece of the charger stuck in my AirPods. Great service and quickly finish! Recommend! read more

I went there today in a panic and an emergency phone request. Sebastian immediately took care of the situation. I am so grateful that he was there to calm me and rectify the situation! Thanks so much Sebastian! read more

EXCELLENT all around! Needed a new glass screen and battery for my iPhone 6s Plus and not only did they do and excellent job but they were very informative and helpful! Def will go again when needed! read more

I found this place on google yesterday, looking for a place to fix my daughters' ipads and cellphones, and decided to give it a try, considering some good reviews it had. I arrived to the store around 4:15pm today, on a very hot day in Miami, with two kids, a 2 and a 6 year old. They had many signs on the door saying: "only 4 costumers allowed inside", even though inside they have clearly marked 6 standing spots, but I followed their guidelines and waited outside since there were two parties of costumers inside, one group of 3 and another single costumer. After 10 minutes, my babies and I were literally melting, and the little one was crying and screaming, so I decided to go inside the store. I waited at a corner, for another 10 minutes, and even though there were two costumer service members there by the register, not even one of them greeted me or even made eye contact with me. They moved from one side to the other in the store, helped the costumers they were taking care of, and one of them even helped a costumer that arrived after me who was just there to pick up an order. My little one started running around and crying again, so I got tired of the waiting and the extremely poor service this store had offered me. They didn't even bother to welcome us or tell me they would be with me in some minutes, nothing. They completely ignored me as a costumer, and I left to another repair store that I also found on the internet, who provided me with a completely different experience and valued me as a costumer. Ubreakifix Kendall simply lost the opportunity to gain a costumer who needed four repairs done, I took my business and left my dollars somewhere else, and they have earned a pretty bad reputation with me, in case they even care about costumers. The most terrible experience with a store in many years. Horrible costumer service. Won't ever recommend to anyone. read more

I went in because my laptop was having issues. After two weeks they told me it was the battery. They couldn't get the battery so I got them one and brought it to them. Once I picked up the laptop it was doing the exact same thing. I left it for them to diagnose again and when I checked the status online it stated "awaiting device". What a joke they had the laptop for two weeks and they did nothing and lied. STAY AWAY FROM THIS PLACE! read more

These guys were great! Very helpful, quick service, good at what they do. I was told my phone would take two hours and I made it home, to head right back. I highly recommend them read more

I dropped off my external hard drive because the USB port was loose. I was told I needed to restore the data and to drop off a new drive. I explained its for a MAC and he said no problem. He quoted me $150 or if I signed up to their monthly subscription it would be free, so I signed up. After a week of not hearing from them I called and I was told they needed me to drop off my computer because the couldn't do MAC. No one called or emailed me so had I not called I would not have known. They claimed I was on vacation, I have no idea where they made that up from. Before dropping off my laptop I asked how long it would take since I work virtually, he said same day. I go to drop it off and I'm told 2-3 days. I explained everything that has happened to this point and he shrugged his shoulders. I asked to speak to a manager or supervisor and was told there wasn't one so I asked for one to call me. I came back a few days later after I was able to coordinate for work. The person that accepted my laptop said to come back the next morning. He told me the entire staff was new and they were short handed as to explain my experience with them. I went the next morning to pick it up, almost 3 weeks later. The guy handed me my hard drive in 5 pieces and said they couldn't recover anything and that I had to call a professional and gave me a flyer. The cable to my hard drive is missing. When I asked why no one called me and where the cable was he shrugged his shoulders and told me he had to take the next person. Almost in tears at this point, I said I wanted to cancel the membership and he said he couldn't do that, that I had to call a 1-800 number. I called and was left on hold for over 30 minutes and still have not been able to get a hold of anyone. I don't understand this lack of communication and deplorable customer service. I don't understand how the hard drive was handed to me in pieces and missing the cable. Why couldn't you tell me from the beginning you guys didn't have the experience and how is no one taking responsibility for the damage? read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Miami, Florida

Let me start by saying that these do have a clue of CUSTOMER SERVICE, the service is awful, do not buy the ASURION insurance that they push and push for you to buy. I took 3 ipads to repair 2 of the 3 worked fine the more expensive repair the iPad does not recognize the SIM card and they insisted that the device did not have a SIM card where it did have one. On it. If I could give them 0 starts I would. DO NO TAKE YOUR DEVICES FOR REPAIRS TO THIS PLACE read more

At frost over the phone everything's sounds good... but they hit you up for additional stuff because your phone always has an issue. When I asked them for my screen back they said they typically discard it... avoid this place. Carlos doesn't follow through. Alexandra is nice over the phone, said I'll get a discount if u show up.. they did give me discount but never met her. By the way.. I read your response. It wasn't a Samsung. Thanks anyways... read more

No recomiendo uBreakiFix. Tengo un iPad que se le callo a mi hijo donde se estillo el cristal pero el iPad funcionaba en perfectas conferencia. Yo lo lleve a uBreakfix para que le cambiaran el cristal para que el.niños no se cortara el dedo ya que tiene 3 años. Me dijeron que se demoraban 48 horas para cambiar el cristal, cuando fui a recoger el iPad me dijeron que cambiando el cristal dañaron el bottom del iPad. Que tenían que encargar uno. Cuando lo fui a recoger no estaba listo , tuve que venir otro día a recogerlo . Cuando al fin pude recoger el iPad. Y lo lleve a mi casa semanas después el bottom se le hundió y se quedaba trabado lo traje de nuevo donde pudieron arreglar el bottom pero me empezó a dar problemas el cristal que pusieron. La pantalla habría las aplicaciones solas . Lo traje otra vez le cambiaron el cristal y se solucionó lo de las aplicaciones pero empezó el problema del bottom otras ves yo e traído 2 veces más para que arreglen el bottom y el técnico con muy mala forma me dice que eso no tiene solución que cada ves que el trate de arreglar el bottom me a pasar eso por eso no se puede arreglar. Prácticamente me dijo que lo dejé pero me dio a entender de que va hacer en vano por a el no le interesa arreglarlo por dise que están perdiendo dinero. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Miami, Florida

I called spoke to on the phone with a representative she kept on insisting how today August 6 was the last day of their 20% discount with code summer 22 . Please she said "Make sure that you use it when you arrive at your appointment at the store. So we arrived and took the iPad Pro to get repaired they looked at the iPad gave us a quote on what the repair would cost. We said that was fine that we wanted to apply the summer 22 discount that is when their unease arose. The rep gave us the runaround but they weren't sure if they could give the 20% discount so they asked the manager and he said yes . So we asked when it would be ready? Now they said they didn't have the part, we said it was fine we will pay leave it call us when ready. Then the rep said " Oh but we can't apply discount if we physically don't have the part." Obviously switch and bait tactic. I will never give them any recommendations, untrustworthy felt like it's a scam . Beware ! read more

Brought my phone here for screen replacement. I dropped in off in the morning and picked it up an hour later. In and out! Prices are reasonable and cheaper than Apple. read more

Called multiple times between 1 and 5 pm and kept being asked if I wanted to do a call back instead of waiting on hold. I did, 3 times, when at 5pm no one called me back I decided to drive to the closest location, bad idea. I walked in and no one was at the desk, 10 minutes later a guy comes from the back as another customer is walking in, he proceeds to ignore me standing at the desk to greet him. He then finds out what the other customer needs after listening to him he takes his phone and goes to the back to work on it. I stupidly waited 10 more minutes before giving up and leaving when he or no other employee came back to the front. Will not be coming back. read more

Very disappointed at this store, they are rude and never answered my calls and never notified me of my repair status, lied to me about the repair which they couldn't do and never ever answered my calls read more

It's rather alarming how dead we are without our phones, I cracked the screen on my S22 Ultra and automatically thought... I need a phone now, so I bought a new one at Best Buy, now to the damaged phone... Enter UbreakIfix... Meh... The good news is setting up an appointment online was quick, easy and convenient. And for a whopping $330.00 they had my phone fixed, good as new in less than 3 hours. I was able to go into their retail location and when the doors opened at 10:00am and I was on my way to getting my phone repaired, the main reason for a 3 star rating is the customer service offered. As a customer service trainer, I can be a harsh critic however these employees lack basic skills when it comes to tending to the public. You walk in.. No one looks or acknowledges your presence, just wait your turn. Your business is a great commodity in the community, invest in your people and training them on how to best tend to your paying customers.. I almost walked out, but I didn't because I couldn't deal with having my phone in pieces. If you go here, they will probably take care of you but get ready for extremely impersonal customer service. read more