really a wonderful staff. I went in with a configuration problem. they figured it out in a couple minutes. they replace batteries for me before and will keep this old cell phone alive. thanks Mac read more

Had an accident happen that resulted in my Z Fold6 inner screen being damaged, yet still turning on and "functioning" to an extent. I set up a warranty claim through Asurion and took my phone to the shop with the front cover screen still functioning perfectly fine. Whichever tech was fixing my phone should probably not be fixing any Samsung folding phones. Following the "repair", the phone would no longer turn on...at all. The technicians said they followed all of Samsungs troubleshooting and promptly filed a full replacement. I have now lost priceless family photos, passwords, etc and all for what was supposed to be a routine screen repair. While Asurion/ubreakifix has said I should be receiving a replacement tomorrow. I find it unacceptable to not additionally compensate for data lost and the near inability to access security software needed for my job due to this colossal screw up. I understand that accidents happen, but just replacing the phone does not cut it in this case. read more

They had broken my laptop and still have never taken the time to own up to any of their mistakes.

Walked in with my 96Yr old Mom's old cell phone that was stuck in an update loop and Alex wa whelp to take care of it within 5minutes! Incredible and kind service! Definitely recommend!! read more

Definitely recommend. Long story short I'm replacing my girlfriend's phone screen for her birthday and I have to have so many characters for a review. Definitely don't recommend going to the mall we got her phone back and the screen was still literally still popped up from her phone absolutely crazy. Got it back and came here dealt with Timothy dude was really nice and professional and even had a better price. Timothy a g. read more

My first experience with uBreakiFix was just wonderful. The tech came out to the house and everything was great. But this last time was a nightmare. Like I previously said, I decided to go to the store instead of having the tech come to the house and that was a big mistake. They told me my phone had physical damage and Voided my warranty and told me I had to file a claim with Asurion. I said you are Asurion. They said they don't deal in that part of the process and I'd have to use the website. I went home and filed a claim and the website told me they needed 24 hours to review the claim. The following day no new phone. I called Asurion and talked to an agent who told me my claim had been denied. So now I have a Samsung Flip6 that the bottom half of the screen went dead and I can't use it. I did some research online and apparently this is a common issue with the Flip. I'm very upset. Don't go to the store, have the tech come to your house. read more

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No surprises here! Free estimate upfront! Easy appointment scheduling! Fast repair! Friendly service! I will definitely be back! read more

uBreakiFix by Asurion - Good as new!! - Mobile Phone Repair Near Me - Miamisburg, Ohio

My wife's cell phone was losing full charge quickly and our charging cords were not working. I explained the problem to the tech and he took the phone back to the work area. It was explained the female port was clean, but the battery was past expected life (well over 5yrs old). A new battery was ordered and arrived the following day. They cleaned the phone and ensured the battery was charged before we picked it up. Since then, the phone has worked very well and all of the charging cords work (of course). Safe, reliable, reasonable cost. We will continue using them. read more

iPad was draining battery super quickly. Eventually the thing couldn't even boot up. I took it here very hesitantly, because apple products are finicky. The iPad works like new and I'm happy for around $100. Beats buyin a new iPad every time. I'll come back. read more

Great experience. I broke my phone screen and lived with it for several months. Turns out I'd bought the repair warranty and Verizon sent me her. It was cheap and fixed the same day. Very pleased. read more

scam!! do not use them!!! manager will not give you a refund after breaking inside of phone when they did a simple screen repair!!i'd give them zero stars if possible took my phone to get fix and a few hundred later i got my phone back with a new screen but broke the inside of my phone and stopped working by the time i got home. do not waste ur money here. Manager refused refund or to fix problem read more

Super happy with our repair of our iPhone, the staff was amazing to work with and for the cost, so worth it to have my screen replaced! Great job Orlando! read more

I dropped off my daughter's Chromebook on 3/27/23. Was told they could do a diagnostic and figure out what was going on. I got a call later in the week and was told the charging port had to be replaced. The part would be in around early the following week and they had a person who did their soldering who only came on Tuesdays or Wednesdays. On 4/14/23, I called back and was told the part had come in but we had missed the person who did the soldering. The person who answered the phone said they normally didn't work at that particular store so they couldn't give more details. I called on 4/21/23 and was told the part was lost (delivery showed it delivered but they couldn't find it in the store). They would need to re-order it and they would take $50 off the cost of repair (149 instead of 199). I told them no and picked it up. I would not do business with them again. read more

Quick Service. New touchscreen for iPhone 11Max Pro replaced within 1.5 hrs. Guy at front desk was very helpful and super nice! read more

I was a victim of a scammer that attempted to take over my laptop. Instead of following the man who said he was a Microsoft rep who would restore my computer, I went to Asurion and the manager, after examining the scammer's threat to my laptop, knew just to close down my laptop and my laptop was again functional. He also gave me advice how to avoid possible scams in the future when I googled for information. I was surprised that the manager refused to charge me. I was so appreciative because I know I was able to avoid a very costly charge by the criminal attempting to take over my laptop. For any phone or computer repair needs in the future, I will definitely return to Asurion for their professional, ethical service and advice. read more

During the social distancing I visited here and they were great! From the quick fixit service to fast checkout!!

Quick and easy service! Guaranteed for 90 days and said they wld give me a courtesy replacement if needed, if not visible water or breakage damage. Saved $5 w a coupon i got from Att store. Vibration mode was going out. Replaced it for $90, which was still cheaper than the 150 my insurance wld have been for the lhone im still paying on! Customer service tech was pleasant too! read more

It has been 2 months since I brought my computers in to be fixed. I bought the Assurion package 1 month prior. So mind you, 3 months worth of payment was taken. I was pushed around and scammed. The computers never got fixed and I was told to resubmit a claim. Horrible customer service and very unprofessional. I could hear the manager in the back cussing and telling the front counter guy to "give him his sh** back and tell him to fu***** resubmit a claim". It took 2 months of me doing EXACTLY what I was asked to do with no results. It really felt like a scam.! read more

Couldn't fix my vintage gaming device (Nintendo 3ds) but the guys that worked on it were super friendly and helpful!

What an amazing place! From the moment I walked in, throughout repair process, and exit, my experience was outstanding! Both Tyler and Joel quickly assessed and addressed the problems with my Galaxy S10, and thoroughly explained what they did. Tyler reset everything within a quick hour and called me to pick up phone. I returned today needing an evaluation of something else. Joel was prompt and friendly. Adjustments were made and my questions answered. Feeling really ignorant, Joel quickly put me at ease and reminded me that everyone has to learn how to use new phones. Although I want no more phone issues, I know exactly where to go for resolution. Thanks guys! read more

I took my IPad in to get my screen fixed and was told it was going to be 3-5 days on the repair. On the 5 day I called and was informed my iPad hasn't even got look at, 5 days later I got the call it was fixed. I would've been a little more understanding if I've been updated on the progress. read more

They were very honest about whether or not they could fix the cracked screen in my HP laptop. I had purchased parts elsewhere instead of through them not knowing that if they had purchased the parts, there would be warranties. If he was able to fix it $99, if not, he said he would put it back together best he could with the original parts and charge me nothing. 24 hours later I received a text saying it was fixed and ready for pickup. read more

Wonderful job! They were fast and my new phone screen looks phenomenal! Highly recommend!

I've never seen such an unprofessional business! This is the Miamisburg, Ohio area. Literally treated like lower class! Is there a major ins. scam going on here?! 1st, I purposely set an appt for Sun 9/26 at noon when the store opened. I was there ON TIME and greeted with a " he was here first " by an employee who was pointing his finger to someone sitting in the corner. No "hello", no "someone will be right with you".... NOTHING! I was then told by a different employee that making an appointment is basically worthless. It just "tells them how many people are coming in at that time"... um, ..... 2nd, the young man who did actually did help was nicer than the first guy. He asked me if I had ins. on the phone. I said " I don't remember. It's a Samsung S20. But I use my phone for business and I have to get it fixed regardless and I will pay the whole bill and make the claim later if need be. He said "that's fine, It just makes it easier so you don't have to try an make a claim with them later." He then stated, "Samsung's take a little longer because of diagnostics but your phone should be finished by 3p.m.". I said "OK great. Since my phone is my only contact, I'll just come back at 3p.m. if that's ok and if it's not ready yet I'll go get a bite to eat and come back" He said "sure no problem". 3rd, I come back to pick up my phone at 3 p.m. only to be told that my phone wasn't ready yet. BUT the reason it wasn't finished yet wasn't because they were working on it. They hadn't even started on my phone yet. WHY??????? Because I soon discovered, as I was slowly getting more information from an employee, that they were putting all insurance claims BEFORE MY PHONE REPAIRS!!!!! ARE YOU SERIOUS?????!!!!!!! YOU CAN'T DO THIS TO A PAYING CUSTOMER!!!!!!. Yes, you read that correctly. ALL INSURANCE CLAIMS GET FIXED BEFORE ANY OTHER CUSTOMER! If it takes 5 days, it's because YOU DON'T HAVE INSURANCE AND THEY CAN'T MAKE A CLAIM ON YOUR PROPERTY. I'm betting they didn't tell you this when you walked in and dropped off your uninsured equipment. 4th, once they realized what they were screwing up majorly, another employee walks out from the back (the Manager??), looks at me and says " I know your upset but do you want us to fix your phone or not?" ....THIS IS HOW YOU TEACH YOUR EMPLOYEES TO WORK WITH CUSTOMERS? OR ARE YOU JUST IN IT FOR THE INSURANCE MONEY??!. If the guy I seen is the Manager of this particular location, I would have fired him on the spot. Especially after I have seen some other reviews. If he owns that one franchise, it needs to be permanently yanked from him. read more

So today, I called at 1:57 PM EST. because months prior, I had purchased a Cellhelmet Altitude Pro Series case for the price of $49.99 which failed to protect both the front and the back of my device, and I wanted to file a claim in order to have my device fixed via the $300 screen repair guarantee provided with the purchase. The person I spoke to reassured me that since I had the original packaging, they could print me a receipt with a PIN I would need in order to file my claim with Cellhelmet in order to fund the repair of my phone. I still have the original packaging for both mine and my wife's cases as I had purchased one for the both of us. Fast forward about an hour later, I arrive at the Miamisburg branch, and about a minute later I was greeted by a tall kid with long hair, to which I mentioned my prior phone call. Before the kid could even get more than a few words out, somebody is shouting at me from the back about how I was supposed to register the device within' 30 days of the purchase which was NOT told to me when I had initially purchased the cases. I was told the packaging WAS my registration and proof of purchase when I purchased it earlier this year, and not told anything about registering it online. The kid up front could not answer any questions I had coherently, and the guy in the back just kept screaming out rather than taking 5 minutes to try and explain it to me himself. Now, I'm stuck with an expensive piece of plastic and a broken phone because Ubreakifix failed to inform me at the time of purchase the correct information I needed to ensure my device was properly protected. Not only did my time get wasted, I had 3 different people tell me 3 different things in the span of an hour, and was basically out the door with no more than a "Yea, sorry" for my wasted time and troubles. This has got to be the worst customer relations experience I have had in the last 10 years, and I will be sure everybody I know is well informed of it. I don't like being lied to, I don't like being misinformed by people that pretend to know what they are talking about, and I certainly don't like wasting money on shoddy products just to be told to basically kick rocks because I was misinformed by the very people who are supposed to know this stuff and inform the customer properly in the first place. You couldn't find better clowns than at a circus. read more

Did a great job on replacing my MacBook keyboard. I appreciated their convenient location, great hours and quick turnaround time. I would highly recommend. read more

My Xbox one s died on me they said it would take 24 48 hrs for them to run Diagnostics on it they called me back in less than 5 hrs saying it was in fact the hard drive..... I suspected that any way which I told them they had it fixed in another 3 hrs which was AMAZING considering they told me up to 48 hrs so far so good def would recommend my only thing neg I got to say is that they are only $20 cheaper than sending it off to Microsoft but if you account for how fast they had it handled well worth the money and a 90 day warranty i can not complain thank you guys you saved my Xbox!!!!! read more

they broke my iphone i paid for a for a screen replacement and they broke the inside hardware, refused a refund or to fix it. do not go here! read more

Friendly, informative and repair (screen replacement) done within an hour. I'm a highly satisfied customer.

Fast service at replacing my broken screen. The tech was knowledgeable and helpful. First time at this store.