My experience with Imaging Healthcare Specialists is always great!! I have had multiple experiences…read moreof using their services in the past two years. The most recent experience was thus week when I called to confirm if they had the order for my MRI. I spoke with Fabian who WAS excellent and went above and beyond to assist me. He was very clear and informed me of each step he was taking to clarify the reason for the wait. I highly recommend IHS!

Excellent service. I was able to check in right on time and receive my procedure quickly from a…read morevery knowledgeable gentleman. Even the cost of parking was covered...most appreciated!

I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

Scheduling is really hit or miss. The waiting time to get through to the schedulers is usually…read moregreater than ten minutes. The first time I had to fax the order. I did that. The next session (the next day) I had to fax the insurance authorization. I did that too (the next day). The third time I was told the doctor who ordered the test was not in Scripps' system (?). The scheduler had to call her supervisor. After ten minutes, the call dropped. So far, I have invested 40 minutes. I think the schedulers work from home. It would be much better for your customers if the schedulers knew all the gating issues in the first call rather than have to solve the problem over the course of four calls. You are a well-respected medical institution, scheduling should not be that difficult.

The waiting room has a self-serve water station that serves cold or hot water (although I only…read moretasted the cold water). Overall, the water experience of this waiting room exceeded my expectations and is above-average quality for a waiting room. I recommend this water.

I had a colonoscopy at this ambulatory surgery center today and had a perfect experience! From…read morecheck-in to pre-op (Janelle) to the OR (Dr. Ras/anesthesiogist with the OR nurse Maya and my gastroenterologist (Mark Kowalczyk, MD) to the recovery room (nurse Jenna.) It was flawless professional experience!!!!

I still have pain, numbness, and tingling in my left forearm, elbow, and ring/pinky fingers more…read morethan three months after a colonoscopy with Dr. Copur where my painful IV wasn't removed when I said it hurt. It then infiltrated during the procedure and was still left in my arm. This is called NEGLIGENCE. Note that I am a perfectly healthy person who has no risk factors for complications, so this could happen to you as well. Don't be fooled by how nice the nurses are or how well landscaped or pretty the facility is. Dr. Guy, the anesthesiologist, and the staff couldn't be bothered to spend five minutes to remove my painful IV even though that is standard of care. I spoke up about it several times. They still got paid, so who cares, right? My UCSD PCP, Dr. MacFarlane, essentially told me I was a nut job who made up my symptoms ("overly sensitive due to medical trauma") when I went to him in tears two weeks later still in intense pain and with symptoms of nerve compression. I then dropped UCSD Health as my provider due to his disgusting, negligent evaluation of my injury as well as Dr. Copur's failure to follow up or provide any post-op instructions for IV infiltration. I do have medical PTSD from a previous medical error that occurred with my anesthesia when I had surgery for cancer years ago in my 20s. Any procedure with anesthesia is VERY hard for me to do. I had this talk with Drs. Copur and Guy, as well as all nurses who saw me in pre-op. They violated my body and my trust anyway through their sloppy "care," as did Dr. MacFarlane when he weaponized my trauma against me. Which makes it all so much worse. I had to establish care with Scripps to get a proper evaluation. I have now been diagnosed, and have an EMG pending that will evaluate nerve damage. I start physical therapy this week. I hope it helps so my arm will stop hurting and I can regain all my physical strength that's been lost. There is no accountability, ever, for bad medical professionals unless you're dead or lose a limb, so getting my arm rehabbed is my goal.

Absolutely terrible experience. I had a 9:30 appointment, arrived early at 9:15, and completed all…read moreof my paperwork online ahead of time so there would be no delays on my end. Instead, I sat in the lobby and watched two patients who arrived after me get called back before I did. The only update I was given was that they were 15-20 minutes behind, which didn't make any sense because my appt was 9:30 in the morning. I was left sitting there for an hour and a half like my time meant nothing. I finally had to go up and complain just to be seen, and that's when a room was magically, immediately available for me to be taken back to. What is the point of making an appointment if the office has no respect for the schedule or the patients waiting? Completely unprofessional, disorganized, and disrespectful.

I was provided a very professional service by Samantha and Andrea. I highly recommend their…read moreservices.

I came in today for a scheduled MRI and unfortunately had a very frustrating experience with the…read morefront desk. The staff member assisting me, Daisy, was not very helpful when there were questions about my insurance coverage. After going back and forth about billing, I called my insurance company while at the desk and confirmed that I have double coverage. Even after hearing this, Daisy said she didn't know what else to do and then walked away without explaining next steps. Another staff member stepped in but said she didn't normally run that area and didn't know how to help either. I ended up waiting in the lobby for about 30 minutes without any updates. When I asked again if there was anything that could be done, the response I received was dismissive. The lack of communication and assistance made the experience very frustrating. I will likely avoid this location in the future if possible, as the insurance process felt disorganized and the customer service was disappointing.

We came to Koman to pick up a friend who had same-day surgery, and my review is for that…read moreexperience. A nurse called to let us know that our friend would be ready for pick-up in "10-15 minutes". Well, she wasn't wheeled out to our car until 90+ minutes later. But the first problem with Koman was being given the address to the FRONT of the building (9400 Campus Point Drive) for Patient Pick-up. There is NO signage here directing you to Patient Pick-up which is in the REAR of the building at 9400 Medical Center Drive! Fortunately, one of the parking valets gave us directions. My impression of surgery recovery room itself was positive, although I expected somet more modern for a 5-year old building.

Nice and easy experience. All 3 lady's that helped me were gorgeous and very…read morefriendly/knowledgeable. Thank you lady's for making this a cool MRI experience.

everyone that works there was very very nice and provided all the information that I needed. I felt…read morevery comfortable with my MRI experienc.

Alert: now called Simon Med. I was DENIED care for an…read moreunfounded reason, and which caused serious consequences to my health! Do not entrust your health here--unethical. ps: when it was Peak Diagnostic about two years ago it was 4 1/2 stars.

It has been one year later, and my case is still open and active. They have called collections on…read moreme once more. This company is atrocious and evil. Be careful if you are searching for an MRI company to come to. Do not come here. They are rude and do not care about their customers, nor will they reach out via phone, email, or mail before sending you to collections. There is no point in speaking to the manager or owner, or sending them an email because they will never read it.

Very professional... excellent care from everyone! The facility is gorgeous and convenientread more

Not a good place for primary care. We were made to wait for 3 hours and finally no treatment. And…read morenow we get a bill of $500 for consulting. We only went there for my wife's Rubella and Varicella-zoster vaccines. They didn't even think about to check if my wife was pregnant before giving the vaccine. Only when we asked a query whether it is ok for her to be pregnant before getting the vaccines they started with the pregnancy test. Total waste of time and money.