I'm sure he's a great dentist. I was just referred by a colleague of his on Oahu. His receptionist…read morelaughed and said no new patients. I told her I had a quick emergency she didn't inquire what the emergency was, she said they already had 3 emergencies they were trying to fit in. Didn't offer any help or suggestions. No Aloha no kindness. I'm sure Dr Igawa will talk to his colleague at the dental school at some point and hear how people are treated on the phone. It's sad.

My husband and I were vacationing on the island when he had a temporary crown fall off and we…read moreabsolutely could not get it back on. Of course it happens on a Saturday and not many dental offices are open. And the ones that were, refused to help. Seriously. No one. We had the crown, we even had the glue. We just couldn't get the angle right (upper molar) to get it in place. We figured it would take a dentist less than five minutes to get it back in place. But no one was willing. Except for Dr. Igawa. Everyone in his office was extremely kind and very helpful. They saved our vacation since the sensitivity made eating and drinking very difficult. And we wouldn't be going home for another week! If we lived here, Dr. Igawa would be our dentist. He's a thorough and very kind doctor and has an outstanding and friendly staff!

Dr Sagawa has totally changed my fear about going to the dentist. I went to his office on an…read moreemergency basis, and I sure wasn't expecting such a good experience due to my previous experiences going to the dentist. NO PAIN, thank you for restoring my faith in going to have my teeth work on I am looking forward to my next visit. and perhaps years to come everything about his practice is a well above 5-star office staff is amazing and have a good vibe their service is top notch I left his office one happy camper.

Dr Kevin and his staff are really nice and personable. I would recommend him to anyone looking for…read morenew or want to switch dental practices. I switched and wished I did it sooner!

Dental Hygienist Jen is by far The Best. When I first started seeing Jen, my gums were in bad shape…read moreand lot of stains on my back teeth. Now my gums are healthy and no stains. Dr. Garret Uehara did a fantastic job on a root canal on a back tooth. I highly recommend Ohana Dental.

Normally, when I go to have my teeth cleaned, my pressure is elevated. Cleanings are every 6 mos…read more but not @ Ohana Dental. Jen is gentle but efficient. Dr. G is terrific! Remember: make appt asap!

I went to Hawaii Family Dental (Hilo - Waiākea Villas) for a dental implant. They made me come in…read morefour times--exam, upper-teeth cleaning, lower-teeth cleaning--before even discussing the implant, which they quoted at $36,000. They also wanted to numb my gums unnecessarily and did extra x-rays. When I later went to Kea'au Family Dental, my insurance did not cover the extra x-rays, and I had to pay $120 out of pocket. I also had to pay a neighbor four separate times to drive me there and back. At Kea'au Family Dental, the exam and cleaning were completed in one visit. This experience felt like over-treatment and unnecessary expenses. Sharing to help others make an informed choice.

My whole family have been seen there for regular dental care and orthodontics at the Waiakea Villas…read morelocation. While I love the hygienist Adam, the front desk staff is not welcoming or helpful. During the most recent cleaning appt. we were informed that we had to pay $50 fee for broken appt. before we could be seen. The only appt. that we didn't show up to, we had called and informed them that we cannot make it on time and instead of being late, they said it was not a problem to reschedule. We waited 3 months for this rescheduled appt. to be told that we owed a fee! They also stated they didn't have time to talk to us about it and there was no record of "Rescheduling within 48 hrs" and we could either pay or not be seen. This is the way regular patients are treated when the business is aware that there are not many options on island to switch dental care to. Extremely disappointed! I'll be using their services only until I secure another provider!

Upon arrival, I had to check in via a monitor with a person in an unknown location then scan my own…read moreinsurance card. I was told to wait in the waiting area while my 9yr old got x-rays. (I would have preferred to stand outside the room while they shoot the image and be his advocate since he is a minor. By the time they invited me back the dentist was arriving. When asked how the cleaning went, I was told they don't clean kids teeth (no scaling, polishing or flossing). Then the fluoride treatment was pretty awful looking which they said would fall away over time. Then, I wanted to make my child's next appt with the dentist at a different location since he's only in this office 1 day per week and they insisted since we got established at Prince Kuhio plaza so we had to keep coming back there. (It's a day I work and was an unforeseen circumstance that I could be there on a Monday to begin with. Once we got home, I checked my child's teeth, he still had terrible calcium deposits on the backside of his lower teeth. Then, I called to ask the dentist to do the job he billed the insurance for, and on 2 separate occasions I got put on hold for 7 and then 10 minutes until I hung up because nobody came back to speak with me and no surprise, nobody called me back. My child has been going to the dentist since he was 2 and has had a hygienist clean his teeth every visit, including scaling and flossing. BTW, no Velcro blanket to strap him down either. He's a great little patient. (I know at least one dentist office in Hilo that wont let parents go back with their kid after age 7 and they use restraints if needed...is that even legal?) Hawaii Family Dental billed my insurance, with the EOB stating I may owe $500+. When I called billing they say I owe nothing. Not sure what's going on there... Oh- and it took 6mo or more to even get an appt with Hawai'i Family Dental. Sorry to say- I would NOT recommend this place.

Wow, Hawaii Family Dental has been great reg8my dental needs and concerns! Dr. Tupua, the dental…read morehygienists, are so good at their jobs adding friendliness and positivity. I absolutely trust them for my wholistic dental care

Told the staff I had anxiety about dental work upon scheduling. Nobody seemed to care about that…read more Especially the doctor, who shamed me for what he believed to be a lack of effort on my end. Doctor was incredibly rude, not one ounce of kindness was given to me. This was like 5 years ago and I am still haunted by it. If you have any anxiety involving dental work or need a deep cleaning, DO NOT go here.

We had an appointment six weeks ago. The experience was not great but also not bad and X-rays were…read moretaken. We were given some options after the visit but we have since left five telephone messages to follow up and gotten no response in all this time. Disappointing and we won't be coming back.

First of all, I want to say that I really appreciate Dr. Sakata and the work he does. He is always…read morepersonable and a very skilled dentist. My issue is that I broke a crown in mid-May, and it seems that I would not be able to have it fixed until December, which for me is not workable. So I need to relocate to another office which has more than one dentist that can address semi-emergency dentistry in a timely manor. Thank God I am not in pain with this broken crown, other than sensitivity to cold, otherwise, I would really be up the creek without a paddle. I asked the office staff what would I do if it gets more painful and she said to take painkillers. I can't imagine needing to take painkillers for 7 months because that is when I was scheduled next to fix the crown.

Dr. Sakata and the staff are always top notch and excellent in regard to their professionalism. I…read morehighly recommend that anyone who is interested in excellent dental care seek them out.

The best thing this office did was give me a referral for another office!…read more It would be one thing if this place had just unfriendly receptionists, but they are also incompetent! I was originally scheduled to have my wisdom teeth pulled a few months ago.. when I got to the office they made me wait 40 minutes to see the surgeon. Once I got in the room, the surgeon says "did you want to have your wisdom teeth pulled today".. obviously.. so they run my blood pressure and get me in the chair. Then the surgeon comes back in and says.. our 3D x ray machine has been broken for a few weeks now.. I can still pull them, but there is a small percent chance I'll hit a nerve and you'll be permanently numb. You can either sign this waiver or reschedule. Why not call and tell me before I drove 30 minutes to Hilo?! No way I'm gonna risk that.. So as I'm leaving to get rescheduled which is 2 months out, the receptionist says "that'll be $50". For what?! "To see the surgeon".... ??? If anything yall should be paying me for my time I missed at work, and not giving me a heads up! So fast forward to today when I'm supposed to get them out (2nd try) unfortunately there was a crash on saddle and the surgeon got stuck in the traffic, so she's not gonna be able to make it today. Update, got a referral for Big Island Oral Surgery and they took care of me within a week!

Dr Cantori is fantastic. She is the most gentle, caring dentist I've ever experiencedread more