Buyer beware. My brother who is mentally disabled signed up for 1 month for a dollar, and submitted a written cancellation notice within the first month, having never used the gym due to his condition. When he tried to settle up, they cited that he needs to cancel 30 days before the next billing cycle and did not even pause the membership which he never once used when he submitted his cancellation notice. Despite his protected ADA status they charged the yearly fee of $60 and another months fee and are demanding $120 to cancel or they will continue billing AND send it to collections. Shameful. Pilau. Mai hele i laila read more

UFC GYM Hilo - BJ Penn Gym: Subtitle Dirty and Dishonest. Predatory billing. - Gyms Near Me - Hilo, Hawaii

If you want to get fit and feel your best check out the fantastic personal trainers, they are really top quality. Chey has changed my life, I have much better mobility and a ton of more sustained energy. The equipment is great, and clean. Just get it done and go. I have been training nearly a year and plan to keep going. Your money well spent. If you are older (I am 70) do yourself a favor and get as strong as you can now.....Good luck. read more

Poor management and staff. Dirty equipment and facilities. Bait and switch sales tactics used by the GM selling memberships. Bully tactics used by the GM when attempting to cancel a membership or discuss a grievance. Aloha all, Sending out the following for community awareness. I signed up for my membership at the UFC gym in Hilo in January 2025 with the general manager Chris Matchniff. Chris reassured me the membership I was signing up for was months a month with no terms and can be canceled at any time. During signing, Chris continually talked and scrolled to the bottom of each contract section then would hand me the iPad to sign or initial. I never felt I had the choice to read the fine print and when I asked questions, he would again provide reassurance this is a no term, no obligation, month to month contract that can be canceled at any time without fees or additional monthly dues. Two months into the membership I went into the gym to cancel, after multiple episodes of becoming sick following my visits to the gym. Chris was at his desk, and I attempted to cancel my membership with him, but he passed my request to a staff member at the front desk. She had me sign a pin pad but was unwilling or unable to provide confirmation that my membership was canceled. Upon signing the pin pad, I had inquired about any final payment's dues. I was told I would be charged the next month's dues because I didn't cancel 21days before the billing cycle and the final months dues I paid at signing would not apply. So, if my membership was actually canceled, I am now paid up and a member of a gym I refuse to use for an additional two months. So much for the month to month no obligation membership the GM sold me on. I waited until Chris was done speaking with a customer then attempted to express my concerns. Chris would cut me off mid-sentence and say you signed the contract and continued to cut me off every time I attempted to speak. I felt bullied, talked down to and got the impression he was showing off for his staff. read more

I was super intimidated at first but let's just say ADAM is the guy. He was so nice and easy to talk to about what my gym needs were. He set me up to try everything once which was the push I needed! Adam the personal trainer was amazing as well so knowledgeable and professional. We need more Adam's there. The GM is a loose end I feel sorry for this business using him in our community isn't the fit. No aloha, treats staff poorly. Bathrooms need better supplies we see the attendants working so hard with crappy rags the cleaner sucks, and it's just sad. read more

Staff is friendly and no one bothers you while your working out which is nice. I like the variety of the machines too. I do wish it was cleaner. Lots of dust , hair , and stuff built up in different areas around the gym. My son loves the ladies in the Kids Club. I feel comfortable leaving him there and he has fun. I'm glad that there is this service otherwise I wouldn't be able to work out! read more

This place is decent. I signed up for the great hours they have, reasonable rate, newer equiptment, tv's everywhere. The downside is same super loud muisc on repeat, and less effort on cleanliness. Part of the reason might be other gym members... piles of shaved pubes in shower lol Octogon: host fights or marketing? Host: advertise. Marketing: wasting gym space read more

+ Huge facility with lots of equipment + Kids area That's about it - Music or TV is insanely loud... like, noise cancelling airpods turned all the way up but still can't hear your own music kind of loud. - Most days/times so crowded that it takes 2-3 times as long as normal to get a workout - Was told incorrect information when signing up about terms... now I'm stuck with it - It's actually more stressful being there than it is to just skip the workout because of the hectic energy, which makes ROI negligible Just please. turn. the. music. down. even. a. little read more

I have a membership with you it's already 1 week I'm trying to cancel membership With you I'm leaving notes calls and nothing And I'm trying to cancel it , but your workers are so so so indifferent to customers needs . I have called million times and what I'm gettin is just super stupid answers which are mot helping at all. They are just indifferent and sitting there to get paid by hour that's all. Your managers are giving wrong information about sing up and the way how to cancel it and that it will be refunded and they just smile nicely it's awful to be that twisty and not to know the actual procedure My agreement number is 11057 . I didn't know that I have to cancel my membership 21 days before Can you please cancel it right now And I was told that my last month I was charged for last month - as a down payment will be refunded if I cancel it I moved out and I'm not on the island Could you please do it online I was told that I can give a call and it will be super easy Not easy at all . They say I have to email to manager ? Why? I have a call to reception - cancel it ! It's so easy ! Why you are making life's so hard or asking me to come in . Everything should be on the phone or in the app!!! What's wrong with your app? Why there is no option to cancel it there ??? read more

Great, new equipment. Has everything you need , plus ima large space. They offer a free day trial so you can check it out. It's a good mix of people types. My only gripe is the music is so thumping and loud. read more

Best gym on the island! Maddy at the front was very nice and welcoming. All the machines were awesome and the locker room is clean. Highly recommend this gym!! read more

Staff are absolutely unhelpful, outright rude/dismissive, & unprofessional. Facilities are gross & smells like it hasn't been properly cleaned. read more

That gym is a toxic culture. I just left in tears because two giant mean guys aggressively told me to get off equipment. When I went to the manager to complain, he just walked away like I was some karen. These are big guys. I don't feel safe working out in a place like that where the management doesn't care about how women are treated. Shame on you BJ. You could do better. read more

If you are into a nightclub or casino vibe, then you might like this gym. Day or night, the music is blasting super loud that it's difficult to listen to your own headphones. Not everyone wants to listen to the same kind of music and my personal preference is to listen to podcasts. The one thing that I did enjoy was using the dry sauna, which usually had none or only one person. We joined in late December but I've had a change in jobs so I wasn't using the membership. In late January, I decided to cancel via email to customer service stated on their website who replied they forwarded the email to the gym. In early February since I didn't receive a response, I called customer service and it seemed to be an overseas call center and after waiting a while on hold I was told to call the gym directly. I called and spoke with a billing manager who canceled my membership but said I would still be charged for February. This was because she said it has to be canceled 21 days before the next billing date. I explained I tried to cancel since late January but was getting the run around from customer service. So she made the exception and said that I wouldn't be charged for February. Towards the middle of February, my husband decided he was not using his membership either, and wanted to cancel. At the same time, I noticed there were 2 separate bank charges for about $66 from UFC which didn't make sense because I had canceled my membership. So I called again and spoke with the same billing manager, who confirmed she already canceled my membership and I wasn't charged. She explained the other charge was for an annual maintenance fee. I asked for my husband's membership to also be canceled and a refund for the maintenance fee- he was not aware of it and didn't know why we were charged 2 months after signing up? She said she could cancel his membership (due to the 21-day rule he would still be charged for March) but she could not refund the maintenance fee. I asked to speak with the general manager and she transferred me to his line but I just got a voicemail. I left a detailed message requesting the refund of an annual maintenance fee since between my husband and I only technically had a membership for 1.5 months and I never received a call back. read more

I like this gym a lot! I don't really see the dirt and grime that people are complaining about in their comments. As with all gyms, it's best to disinfect before and after you use equipment. It is a large gym, lots of equipment, cool temperatures, and people of all kinds! I have never been bullied to get off equipment and am a woman in my 60's. I think it's pretty comfortable, especially during the day when it is not so crowded. The unlimited classes are great! B.J. Penn stops in now and then and is very personable. I have talked to him twice. If you really have justifiable complaints or are having trouble canceling your membership, I would let him know, personally, next time he comes in. He would NOT put up with any kind of bullying or inability to cancel. I agree with many customers that the music is a little loud and a bit too mainstream for me, but it's tolerable. I wear my own earbuds and listen to my own music. You might find a comparable gym on this island, but I don't think you would find one that's better. read more

Awesome gym and BJ penn is always down to earth and nice when we see him. The gym is always clean and the equipment is new

Old equipment but most affordable in town. Equipment is plenty good to get a thorough workout. Everybody is cool in there and the staff has been really nice. I recommend, especially if you are older read more

Do not sign up! The gym is super nice and I loved the child care available. BUT. They make you sign up for a contract, (paying an "activation fee") and its impossible to cancel. I stopped going months ago, and asked them to cancel my membership right away. They said I need to give advance notice. So they wanted another month payment for me to cancel, which I didn't have. Since they wouldn't let me cancel, they kept adding monthly charges despite me not using it. Now they are threatening me with collections. No aloha, no flexibility, no understanding with local families that may hit a rough patch. read more

The gym is nice the equipment is new. One thing I complained about is the women's bathroom. So dirty and smelly. Coaches are forcing you to sign up even though you already told them not to do it because of my schedule. Luckily they stop asking me. If you do want one-on-one go with Clarence his the best and he knows what his doing. I just can't sign up with him because of my schedule work and my school. People in the front are not that nice lol if you work with customers they should know how to give you customer service by smiling and acknowledging you your there. The sauna is nice but when people go inside they talk very loud the space is small. So you heard everything they said. Is annoying because you are there to relax and be in peace. Some women are naked in the sauna is kind of gross because they don't put on towels when they sit down. Some are lying down on the bench so some can't sit. I'm a champion membership and I'm gonna go down to the basic membership. Also, they owed me one session of one-on-one because the coach was flaking on me, and canceled the appointments so I stopped doing the one-on-one. GO WITH CLARENCE HE IS NICE HE KNOWS BEST. read more

This gym is great! So many kinds of machines, such a variety of weights, and so spacious. I haven't tried any classes yet, but I heard they're awesome, so I'm excited to do some. read more

I've been going to the gym every day since they've opened and I am so motivated to focus on my health. My friends have noticed that I've been working out with my toned muscles and energy. The other gym members are great as well!! I've met countless of gym members that share the same health and fitness goals. Its amazing how being in the right environment motivates your to do your best. UFC Gym Hilo is a God send. Everyone should become a member here. They have numerous machines and free weights with a huge space. My favorite is the sauna and showers along with their recovery package. Once you go UFC, nothing else matters!!! :-) read more

It was about time that Hilo gets an upgrade. I travel between Oʻahu and Hawaiʻi island so it is nice to have a gym that is accessible on both islands. It can get crowded, but the environment will keep you motivated. If their dumbbells were light on the end and heavy in the middle or vice versa, it might be less mixed up and more accessible. Everything else is set up great! The workers are almost always nice and accommodating. Holomua read more

I had been enjoying going to this gym. However, the last couple of weeks I have noticed that an elderly, disabled, man in a wheelchair accompanied with his female nurse have been using the female locker room. The one time I happened to be in the locker room while they were in one of the shower stalls together. No water running so I'm not really sure what was going on in there. He is a man dressed as a man so it doesn't look like he's trying to pass himself as identifying as a woman. Regardless, he doesn't belong in the women's locker room. He should do the right thing, get a male to assist him and let us ladies have our privacy back. read more

Outstanding gym. Excellent equipment, great facilities and great staff! Highly recommend!

The new UFC gym is great. I give trainer Kalani a 10 star if possible. He is such a qualified trainer, energetic, super nice, really knows his game and is caring and helpful plus he has a great sense of humor and a beautiful smile! I spent a lot of money for training which unfortunately I couldn't use it all because of personal reasons. One thing I didn't like was the gal in charge of the trainers never told me options on prices. She just looked at my wallet and said it's 3,000.00 or 1300.00 plus.??????? Never told me I could split the training with someone or any less number of training days. She also quickly rushed the computer sign up saying sign here, here & here without allowing me to read anything-especially the not refundable part. I never got a piece of paper in my hand, all thru an email. I recommend a print out and go home and think about it or you may have. Buyers remorse. The saving grace was Kalani. He was worth every penny even the un-refunded part as I had to cancel early. She also chased me around with some finger print BS which I refused to do. What for? You gave me a key fob so why a print? She may have the job because she was proficient on computer but she lacks in the human relationship department. read more

I'm sorry but the place is new and looks dirty everywhere. No supplies for people to wipe down equipment when they're finished . With all the virus and Covid going around it seams they would be more proactive . read more

Amazing gym. Everyone is super friendly. It has all the equipment you need for any workout

Dirty locker rooms, double and triple charging memberships, a manager who sits in massage chairs all day and is rude and does nothing. No help for refunds, slimy red mold in womens showers that is there for weeks, and full of big mounds of hair, janitor always mopping the sauna with super dirty water leaving it so stinky in the hot sauna it's unbearable to sit in. Has happened most the times I'm there. Even after telling employees multiple times by multiple people, they remain dirty and smelly, meanwhile massage chair manager listening to same oldies on repeat hearing same songs 4 times while working out cuz it's what he wants to hear cuz he doesn't like the usual gym music.... last time I checked we pay to be there. Sometimes pay triple what we are supposed to!!! It's not the massage chair managers spa day.... even though he does nothing there but sit in massage chair and if he works he complains that the rate your getting is too low and we shouldn't even be charging that little... so he sets us up to be triple charged? I was charged 3 times for my daughters membership in a week. Drained my account. Then nobody would help me. One said corporate would have to give refund and never did. Then everyone Said they don't have ability to refund. We are charged a 60$ yearly maintenance fee they say is for new equipment.... the elipticals have wires hanging from them, screens are busted, ect. On a positive note, the trainers and jujutsu coaches and kids coaches are awesome. They should be the managers. They dont sit in massage chairs all day long collecting a paycheck while we get our accounts drained. Coach Adam is great with the kids and adults. Coach Adrian is a great trainer. I wish the upper management cared about health and cleanliness and how regular patriots of the gym are getting robbed with no refunds. So many people have come forward expereincing the same issues with double and triple charging or charging for stuff they didn't authorize. Make it right! You took my grocery money! Your showers are disgusting. Your coaches should be managers. My daughter is gonna miss jujutsu because we have to cancel so we will stop being triple charged. I'm gonna miss working out, but not being robbed. Do better UFC read more

great equipment and nice facilities but the music is ear busting loud making spending time there unbearable. i don't know why management thinks having the music at volume 11 is good for anyone, especially the staff who work there. i'm canceling my membership specifically because music is so unbelievably loud. read more