The facility is genuinely great. Well laid-out property, rooms are nicely appointed, public spaces…read morehave real design integrity. Staff at check-in were friendly and professional. I have plenty of positive things I'd normally write about a property at this level. All of that is outweighed by extremely poor customer service on the back end. I stayed one night April 26-27, 2026 as a Platinum Elite Bonvoy member. At check-in I selected the standard 1,000-point welcome gift and the 750-point lounge alternative (in lieu of breakfast for two). When nothing had posted to my Bonvoy account after a week, I emailed the property. They confirmed in writing that both benefit codes were properly logged at check-in but said they couldn't escalate to Marriott until 10 days had passed. Day 10 came and went with no movement. I had to email again on day 12 and also submit a missing stay form to Marriott directly. Only after that did the bulk of the points post. The 750-point lounge alternative is still missing. I have now emailed multiple people at both the property and Marriott customer care about it. No one will resolve it. For context, I'm a seasoned Marriott traveler. I've had stays at Fairfield Inns and TownePlace Suites in suburban locations post points within minutes of checkout. A flagship Autograph Collection property requiring two weeks, multiple emails, and a missing stay form just to recover documented elite benefits is well below brand standard. We're talking about 750 points. The equivalent of roughly $5 to the property. I find it genuinely in poor taste that I have to write a review like this over such a small amount, but here we are. If you're a Bonvoy member who values your points and night credits, I would not recommend staying here. You're going to have to fight to get what you're entitled to

It's right next to the light rail which is awesome. However, to get into downtown Vancouver, you…read morehave to transfer to a bus. They spent extra time making my room hypoallergenic so we dropped off our luggage to check in at 3 pm and went to check out the small Kpop festival across the street. This hotel is in Surrey which has a huge population of Indians so I was able to find a chai place for excellent chai in less than a mile away. Also there's the SFU campus that is attached to a mall nearby which has the Neptune restaurant. It's in a convenient location. Pool was small though and the hot tub was only at 80f.

Floridian here, unfortunately I wish I'd never booked at this place. I always book places that…read moreallow dogs, or at least advertise they do. I have a 16 lb service dog and walking by the front desk at 9pm receptionist stops me saying no dogs. She said he can sleep in the car LOL. So I beg her to allow me to stay, my wife was already laying in the bed almost asleep. Booked another place and I walked by with all my luggage then she decides to allow us to stay. Wtf, I begged her to allow me to stay. Canadians lack hospitality at this hotel. This location is a dump, had I seen it before I wouldn't have chosen it.

My wife and I visited Vancouver BC in June recently, we were very impressed with this location…read more The front desk staff was very welcoming and helpful each individual that worked at this location was warm and friendly. Attention to detail is always important and I noticed one, this location is clean house keeping is very good. And there morning service for breakfast was on point an excellent variety of what you need to get the day started. Five stars is not enough. I live in San Diego Ca and without doubt I will book here again.

Helped set-up and attend a private event at The Metro with full bar but no food service…read more My experience was great - there were some bumpy moments during set-up but the on-site management was top notch in communication and working with me to get to successful resolution which was greatly appreciated. Our attendees noted that the bar and security staff were friendly and professional which made the event move smoothly. The space itself is really great with plenty of room and an amazing amount of washroom space which is so useful when running large events. It is a really old building with a lot of stairs so very challenging for anyone with mobility issues. Definitely can recommend and look forward to working with them again.

the place was fine. the lay out ok. the service was terrible. the staff would come around with…read moretrays and only serve the same people. come with the try of food and would always serve one side of the booths, by the tray was being served the other side of the booth food would be all taken. aswell the staff was not very friendly or warm at all. also no elevator, which was very difficult for our elderly guests. okay place, bad cold staff.

I used to work at EagleQuest Coyote Creek. The driving…read morerange ceased operation over 10 years ago. The was sold to Westfield approximately 5 years ago. It is now a 9 hole course, there is no range.

Not sure about the golfing here but the banquet is great! We've had our organizations annual golf…read moreand banquet here twice now. The price is pretty good for what we get. The buffet spread is good. They have a ton of different salads, corn on the cob, baked potato, and choice of steak, chicken, or salmon. My only recommedation is to put the corn first in line on the buffet, otherwise I totally overload on the salads. The others who do golf here from our organization say that it's a pretty good course.

Great place for kids. Plenty of interactive activities for them to learn and explore the workings…read moreof the Fraser River. There are two levels and you can get around by elevator and stairs. There is a place to park the strollers. It is a nice place to spend a couple of hours here with the children. For adults, it is very informative to know more about the Fraser River.

What a great way to celebrate the Fraser River. This discovery centre is full of little activities…read morefor kids of all ages. Entry is by donation and there are two floors to peruse. All stations are based on some part of the river whether it's the wildlife, rock bed or water, it's all covered. You can host birthday parties here which I'd consider for my toddler. Lovely way to spend an hour with the family. My 2.5 year old enjoyed digging in the sand and testing the pH of the water the most. Lovely centre!

I have had the pleasure of attending a few celebratory occasions at La Perla. This banquet hall is…read moreunique in decor & location. It seats up to 300 for banquets, with fantastic views of the Fraser river - it is located at the New Westminster Quay - River Market Mall. The dance floor is spacious & is just in front of the 'balcony' which transcends a feeling of dancing in the streets of Italy! The food is catered by Orlando's Catering & I just absolutely love the Risotto they make. It's so delicious! On my last occasion there I had a beef shank that was so soft & seemed to melt in my mouth! I've been very fortunate as well to have been there when the functions I attended had additional dessert provided by Tre Galli Gelato Cafe(located in the mall). Their gelato is mind blowing - try their salted caramel & lemon flavours! One must see this hall to understand it, as its really too beautiful for words. Being able to look out at the Fraser River day or night is pretty spectacular while attending any function here!

My favourite venue in all metro Vancouver. Highly recommended …read more Very professional service, high quality food and what a waterfront view.

Live music on a small stage with about 50 seats on the floor. An antique bar serves beer and wine…read morebefore and during the break. Tshirts and other souvenirs are also available. A great venue for musicians

I cannot emphasize how awesome this venue and staff are. 100…read moreseats so not a bad seat in the house. Sound quality second to none. Lots of street parking. Because of this shows sell out fast. If you like live music, you gotta go.