Had a two-night stay here in September 2026. First, the good. Staff was super-friendly, the…read moreambiance in the lobby was swanky (especially for Lakeland), and the property is classy. How often do you get to stay in a 100-year-old hotel? Had drinks and dinner in the bar upon arrival and both the cocktails and the steak were exceptional. Also, the hotel restaurant offered to have a to-go breakfast burrito waiting for me each morning of my stay, which was not only a solid breakfast, but saved me a bit of time each morning. The location is great, overlooking Lake Mirror, and being within easy walking distance of several restaurants and bars.
Now, for the not-so-great. The air conditioning in my suite was not working upon arrival, which is a real shame, because man, that was a nice room with a lakefront view. Sadly, no other suites were available when I asked to relocate, so I had to downgrade to a standard room. Caveat: the suite was a free Diamond Status upgrade, so I can't complain too much. Second, the floor plan on the Hilton app reflects that there is an ice machine on every floor with guest rooms. This is not accurate. There are only ice machines on three of the floors. And as luck would have it, although I was on one of those floors, that particular machine was not working, so I had to go to a different floor to fill up my cooler each morning. Not a huge deal, just a minor inconvenience. Third, while I confirmed with the front desk staff that my daily food and beverage would be automatically applied to cover the cost of that breakfast burrito, I ended up being charged both days for it, necessitating a call to the front desk after checkout to remind them to apply the credit and reverse those charges. Again, the staff were friendly, and quickly corrected the issue, sending me a followup text to let me know it had been addressed. Finally, consider that the rooms on the north side of the property overlook a main thoroughfare in the downtown square area and a parking garage, so there's quite a bit of street noise, especially on Friday/Saturday nights from folks barhopping. Stay on a higher floor or on the south side of the hotel if you're noise-sensitive.
All that being said, I really enjoyed my stay here, and will definitely stay here again next time I'm in town.