I had a great experience at the salon. I worked with Madisson who was great and so easy to work with. She even helped me maintain the style so it would be great for our baby shower/gender reveal the next day. If Madisson sees this - it's a girl! read more

I recently placed an online order and planned to do curbside pick up as I had done several times before. I called when I got to the store, gave them my name and let them know I was there to pick up on online order - as instructed by the email confirmation and website. I was rudely informed I could come into the store and pick up the order. I said I needed curbside pick up because I had my dogs in the car and asked if someone could please bring out the order? All I got was a very blunt "No ma'am." ... no explanation, no apology for the inconvenience ... Not a huge deal. I figured they must be busy. Without hanging up, I set my phone down to find the closest parking spot I could ... my phone was still connected to CarPlay. The store did not hang up either ... and they proceeded to mock me for having the audacity to call for a curbside pick up. I heard the whole thing. I anticipated seeing a long line and very busy associates when I went into the store - hence the reason they couldn't do curbside pick up. I left the car running (AC for the pups) and hurried into the store. There was no one in line and there were six associates standing around the front desk chatting. As there were no other customers and they had just mocked me on the phone, they knew I was coming in for an online order. I gave them my name (again) and they fumbled around for 5 minutes trying to find the order. Not sure why they didn't pull out the order when I called and have it ready. I let them know if they were going to talk bad about a customer, they should at least hang up the phone first. I hope the store management sees this and reminds their associates that customers are not an inconvenience. Customers are the reason they have a job. Maybe a little Customer Service refresher is in order. read more

Poor customer experience with cashier. Disrespectful attitude and lack of desire to problem solve to create a positive outcome. read more

Ulta Beauty - A very unpleasant purchase. - Cosmetics & Beauty Supply Near Me - Cartersville, Georgia

I don't even know where to start... I walked in as a blonde and came out as a striped brunette. Courtney Cox who is supposedly an "elite stylist" completely ruined my hair and left me looking like an old lady with a bad box dye job. My roots are strawberry blonde, my crown ashy purple, and then there are some white blonde highlights underneath. It is uneven and splotchy throughout. It looks like some areas lifted to a brassy/orange tone and she went and "over corrected" with purple shampoo and then a toner (what she told me she did). I told her it looked darker than normal and she said it would "lift after a couple of washes." Striped uneven color does not lift after a couple of washes. Had I pulled my hair up and back and looked underneath while I was there I would have realized just how horrible this job was. I can't believe a stylist would send a client home looking like this knowing they would be back wondering what the heck happened. If you are looking for someone who really knows hair and how to highlight and blend a good blonde Courtney Cox at this salon is not your person. read more

Ulta Beauty - What a mess... Ulta Salon Cartersville, Ga - Cosmetics & Beauty Supply Near Me - Cartersville, Georgia

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Store was clean. I was greeted upon entering the store. Surprisingly all my item were in stock. Cashier was super nice.

Ulta has just about everything you would need and want. Very friendly and helpful staff members. Will definitely visit here more often.

Today was one of my most memorable life changing experiences of my life. At 74 my body is making so many changes especially my face. I long to meet anyone who i could even pay to tell me how to care for my skin and today I had more than my wishes with Deshawna at the Cartersville store, she was patient, caring, knowledgeable and answered all of my questions. She was in the moment with me and still helping others she is AMAZING. My daughter and I were together and she personalized our experiences recommending and suggesting several lines of products for our skin type and age. We purchased close to $500.00 in merchandise and we are very satisfied. I have been on my phone telling everyone about my experience today WOW! This in store care really beats my online shopping for self-care product needs. I believe no one cares what you know until they know how much you care. She really cares, Thank You! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Cartersville, Georgia

Noone said anything to me the entire time. The sales representative saw I was waiting in line and met someone cut infront cause the lines weren't clear. Honestly rude all over and will never return. read more

The majority of the staff , not very friendly or helpful. Walk in the door , lady only spoke to my husband . When he pointed to me ( because I was the reason we were there) .... she had nothing . Go to the back of the store and there's the hair stylist, while friendly :.... quite unprofessional, talking on the phone to what I assume was a mgr because it seemed she was getting chewed out ... from this side of the conversation was for being rude to a customer . All in a volume that the whole store could hear . Counter girl , who followed me around in the front section of the store ... couldn't answer not one question. Her response every time was " I don't know ". Stock levels, dwindling at best read more

My experience in this store was poor from the beginning when I walked in and not a soul greeted me. I was looking for a product and clearly not sure where it was and instead of offering to help all of the employees remained in groups gossiping. I walked out without anyone saying a word to me the entire time. They will not get my money! I will be driving to sephora from here out. read more

Girls were just really rude and I did not feel welcomed at all! I even had a free coupon for something and I'd rather just not get it then give that place my business at this location!! read more

I have been a client of Jessica at the benefits brow bar for about 2 years now she always does a great job. She is always very helpful when I ask her suggestion of products. read more

Latasha was awesome helping us find all the products needed for color guard and showing my 15 yr old daughter how to apply it. We will definitely be back:) read more

I was told by my hair stylist at Ulta that Ulta guarantees hair shampoo if I did not like the shampoo I would get a full refund. The manager on duty Feb. 3rd at 4:50 told me she can not return the used shampoo and offered 0.03 cents for the other 2. Living Proof frizz shampoo is a lot more expensive then that. What a insult. The manager said sorry called the next customer up. They do not follow very good procedures. NOT CUSTOMER SERVICE ORIENTED! read more

I went to the brow bar and got my eyebrows waxed by Jessica. She was super sweet and did an amazing job! I will definitely be seeing Jessica instead of getting waxed at my hair salon! She spent time making sure that you were getting what you wanted and she also recommended products that would work best for me! read more

This is my favorite place and I'm so glad they finally brought one to Cartersville. Every time I come here everyone is nice. I love the salon here and I haven't gone anywhere else since then. Darlene does my hair and she does an amazing job at it even though my hair is very difficult to deal with and it has been years since I've really ever been happy with a hairstylist doing my hair and a lot of times if I go somewhere else they mess it up or rush it. I recommend her and Amy. read more

I wish I could give this store is zero stars. I am a young woman who owns her own business and I went into this Ulta just to pass some time.... Some older lady with brown hair followed me every step It was to the point where I was about to say something but finally after 15 minutes of literally following me within a foot of every step I took she said something I had my pods in and didn't hear her at first and I asked her could you pls say that one more time sorry I had my headphones in to which she replied you were here the other week right? ((to be clear this was my very first AND ONLY TIME in this Ulta and maybe my second time ever in Cartersville. I was born and raised in Louisiana and now live in Atlanta after that...I was only in Cartersville on a job and just wanted to stop in and get a couple things while I was waiting for my clients to get back... ) I told her this and she said ( and the most 'Karen-like' time with A fake sarcastic almost screw you smile no you were here a few weeks ago and you were interested in the new so-and-so palette...( I want to say gingerbread but I'm not positive) again I replied and told her she was wrong and a very respectful manner and she said no I know it's you I saw you I remember you you were interested in some too faces pallets I am foreign to her I no longer/really bought two faced pallet I am foreign to her I no longer/rarely buy two face pallets again I'm not sure what it was I want to say gingerbread but I'm not sure) to which she replied no I remember perfectly I am 100% sure you were here and you were interested in this and funny enough some of those went missing... in a very obvious tone that implied that she had been following me around looking over my every shoulder for 15 minutes expecting me to take something or do something i'm really not sure which it was so upsetting and bizarre that I just left. I told my clients about it and my client said her daughter (whose mother is black and father is white) i've been treated the same way on multiple occasions and they refuse to buy anything from any Ulta and she was harassed by the same older woman who harassed me... she may or may not be a manager but she is an older white female with brown hair following around young people (and she may do this with every young person but to my knowledge she only did it to me and my clients daughter and we're both young women of color) and she's accusing/suspecting we're at the very least following around women especially young women who aren't exactly white. read more