Not at this location! No one could be bothered to help. When someone finally did ask me they showed me one of the most expensive products without showing any other brands. Really appeared like she was not at all interested in helping. I was there from out of town to purchase a few things I had forgot. Could have been a nice sale, instead I walked out. read more

When I went to Ulta there was this girl name Katlin at the register and it was 30 percent off of these brands and she checked to see if there was any brands I got for the 30 percent of brands for wellness week and I didn't get any of those brands on the paper and even though I didn't have any of those brands she gave me $10 off I just wanted to say shoutout to Katlin read more

I don't find the staff to be particularly helpful. If they see you looking for something no one comes over to help but they are often hanging out chatting. Sometimes you can get lucky and find a helpful person but mostly you are on your own. This is definitely not a welcoming place and I am forced to go here for certain things but my go to place is Sephora. Staff there are so friendly and helpful. They actually will recommend products for you, show you where it is and come back to check on you. Love that store in Kohl's read more

I have been seeing Hollyanne for my haircuts,etc. for a few years and I couldn't imagine having anyone else do my hair. She's a joy to be around. Such an awesome stylist with a great personality. I just love her! read more

I have only been to Ulta twice. I had purchased some powder blush the first time I was there. I was getting low and I was going to Erie for a TG meeting. I am a 76 pre-op TG that looks a great deal younger. I went to where I located it last time, but I could not locate it. I looked around, but I was unable to find any store assistants. I found something similar. As I was checking out, I showed the clerk my old blush and said I was unable to locate it. She said she could take me right to it. I followed her. She took me to the display. She told me I could find the shade number on the back What I had was out, but I found a slightly darker shade which may be better. I bought both. I really lack makeup skills. I have had 10 makeovers during two Lake Erie Galas' and a Keystone Conference in Harrisburg. I really could use some instructions, but I am having trouble finding out how much it would cost for a makeover. I live about 50 miles from Erie, so I don't visit Erie very often. Telephoning is not an option as I am hearing impaired and my hearing on a phone is too distorted to carry on a conversation. Anyway, I found the clerk to be very nice and helpful. I was also treated with the upmost respect. Ronianne Kuczenski, Jamestown, NY read more

I always go to this store because certain things I like I can only find here. The customer service is horrible! If you don't know how to treat people don't bother working as a store associate! because someone is colored or a different ethnicity does not mean they are there to steal! I work as a customer associate but hovering over customers is disgusting mind you all the shit has a dam ring tag so now you just look like a security guard instead of helping customers who might have questions you're worried about if someone is going to steal. If I can go in and buy a dam perfume that's almost 200 or buy some dam eye care that's 80 bucks trust me I don't have a reason to steal! Absolutely disgusting how you employees criticize by what someone's ethnicity is and if they are going to steal because they are a certain ethnicity. Get your priorities straight! And do your job. read more

Good inventory in the store. It was very well organized. I did not see a huge sale or clearance section like I've seen in the other stores, but I still walked out with two new eyeshadow palettes! The service team was super friendly and helpful. read more

The women at the check out counter were extremely rude and acted like I was an inconvenience to them to check out.... The woman was mumbling and rude. She didn't even checkout my one item so I had to do two separate transactions - I had to ask her if she rang out that item. Very slow, unprofessional, and rude. I'm sorry if you had a bad day but don't give me a bad day just because you had one. Or maybe she was just plain rude. ALSO - I always feel judged by the workers at Ulta. read more

Update: went back for a major chop - long hair to a crop cut. Tiffany did an outstanding job! Another great visit to the Ulta Salon! --- I hadn't gotten my hair cut in forever and ended up needing one ASAP last minute. Tod was available and it turned out to be SUCH a great experience. He was friendly, positive, and my hair turned out beautifully. What started as an emergency appointment became the first of what will be many sessions. Great job Tod read more

Highly recommend getting your eyebrows waxed and tinted at this location. She does an amazing job. I was truly amazed how great my eyebrows looked for several weeks after my appointment. read more

Tod is the person to see for hair! He knows what he is doing and is very talented!! Highly recommend!! read more