I am always satisfied and pleased when I get my hair done by Zeno. He is all about hair care. I get my hair done faithfully every two weeks. And I am NEVER disappointed. He gives me the BEST hair and scalp treatment. When he does my hair I am always feeling and looking good. My self esteem and confidence are always boosted. When I get my hair done I leave the salon feeling refreshed and ready to take on the world. I love getting my hair done by Zeno as it is a part of my self care routine. Thank you Zeno for bringing my hair back alive and giving my hair the nutrients it needs. With all due respect I don't want anyone else touching my hair but Zeno... hands down, 10 out of 10 HIGHLY RECOMMEND. He is the real deal. I am truly grateful to have him in my life. Thank you Zeno for your hair care services Anette Wright Pinckney read more

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I walked in to make a purchase and was followed around the store for no reason by not 1 but 2 staff member. Literally walked in right to the section where I was going to buy something and they followed and stood right there watching. Asked if i needed help i said no i was okay and then they propped themselves against the shelves watching again. I get there is a need to monitor but really....Just go to sephora and pay more or target with ulta if you want an actual enjoyable shopping experience. They clearly have a "targeted" approach to who they want to "watch" or "follow". read more

My sister and I came in late on a weeknight looking for a new perfume that was released by Valentino. On the app this location showed it in stock so that's why we came by. Unfortunately we didn't see it when we got to the fragrance section, but a lovely employee came to assist. She said they did have it in stock, but sadly did not have a tester yet. Another lady joined in and showed they were at the register and they had sold one earlier in the day and the customer who purchased it had been nice enough to open it in the store and allow them to smell it. Both ladies said it smelled wonderful. My sister then said she wanted it but only had a coupon available for an online purchase. The lady offered to apply her coupon in store. My sister than opened the perfume so the ladies and I could smell it and it was amazing as they had said. This is a very nice, clean Ulta and the employees were wonderful. Ulta management should try to have testers so everyone can enjoy the scents and make sure they like it before they buy, just my opinion. read more

Charles was disrespectful to my friend. We were uncomfortable and felt accosted. There should be people who can work with all hair textures as well as be respectful. read more

I did not know I had an Ulta located so close to me! Bad for my wallet, but lucky for me! They have all the holiday beauty sets out right now. The perfect time to stock up on gifts.. and I also like getting things for myself when products are in smaller sizes so I can try them out. Is everyone working here super friendly and stunningly gorgeous? My goodness! read more

Ulta Beauty - Hair Salons Near Me - Jacksonville, Florida

I'm not a fan of Ulta, hardly shop here mainly due to their policy of mandatory collection of personal info just to make a purchase or a return. It is incredibly intrusive and should only be optional. I've filed complaints with the Ulta corporate office about this practice and how aggressive their associates can get while trying to get personal information out of you, but my last straw was when i came to this location to make a return, and had to deal with Danny, an awful, disrespectful turd, who is supposedly the "manager" at this location! He not only refused my return because I wouldn't give my personal info (the receipt was under 30 days and cash purchase) but quickly started showing bad attitude, got nasty and disrespectful with me, slamming my receipt with his hand and barking "then don't shop here if you don't want to give us your information!" I gave him a number from my old account (my purchase was over $90, so yes, I wanted my money back), but he got even nastier and more spiteful, told me since i had negative points on that account, he couldn't do the return (which is a LIE, by the way) and then started a verbal altercation with me!! No one in customer service should EVER be allowed to behave like this! I got my money back from another location, and the manager there confirmed that "negative points" would never prevent them from processing a return. So, this crap of a manager, Danny, has no problem about lying to a customer, and being rude and offensive to them. This guy is a disgrace. To me, Ulta just hits the rock bottom with these types of people working for them. read more

I ran into this location today to simply pick up some mini lip gloss for Christmas presents. This store is new and it's a layout I'm not acquainted with. I knew the lipgloss was at the register so I went to the closest store employee to inquire where the register was, as I had a wiggly toddler with me and I just wanted to be quick. She was with another customer who was looking down at her phone. They were not currently speaking so I figured, let me ask where the register is very quickly since I'm with my toddler who has no patience and it shouldn't be an issue. Instead of simply pointing me in the correct direction, she did not make eye contact with me while telling me she was busy helping someone else, again, this customer was looking up something on her phone and wasn't currently speaking. I've got a wiggly toddler in my arms, I just wanted a simple point of direction so I could be in and out and on my way, instead, she refused to look at me, while I stood there waiting, holding my fussy toddler, until she was ready to address my simple question. I understand helping customers with your full attention as I've worked in customer service myself, but it would have been nice to have even just been given a point of the finger in the right direction while she waited for her other customer to pull up whatever it was on her phone. It's hard shopping with a toddler, and I know that's my own issue, but just a LITTLE help goes a long way for a mom who is tired and just trying to Christmas shop as fast as possible. Kindness goes a long way, especially for a tired mom. I left the store without making a purchase and will shop at other ultas in the future. read more

Brand new location! Great location! Store is bright, shiny and new! Staff are very helpful. Tay checked us out at the register and she was very helpful, courteous and efficient. read more

Great brow service! Alyssa did an amazing job while making me feel like a VIP. I'm not one for professionally provided self care, but brows are #1 on my list. read more

Paige did a fantastic job with my brow tinting and wax. She is confident and makes me feel comfortable that I am in good hands. Would definitely recommend. read more