Super nice, helpful staff here. Came with a friend and swore I wouldn't buy anything- but c'mon how could I not?! Bummed they're not doing any sampling now due to Covid, but I totally understand it and I'm happy that they're following safety guidelines. read more

This Ulta is terrible. The workers are awful and rude. They kicked me out 10 minutes before close and wouldn't let me in when o needed to buy one specific thing. u guys suck a$$ read more

Nah, I can't pretend like I would even buy a thing here. First of all let's be clear. The location is in a very good spot very visible from the roads very easy to access with ample parking. I love how the store is lit up everything is bright and airy and you can easily see the sections of products you know what company makes them. the prices are clearly noticeable. There were two things that killed what could've been a wonderful romance. Number one I was never greeted upon entrance. And at first I didn't take offense to that but after I've been in the store for 30 minutes and no one asked me for help or even bother to greet me it was at that point that I couldn't see spending my money in a place that didn't appreciate my presence. The second thing was the prices. Now I understand we are living in a recession, and prices all over the country have risen, but if you honestly think that I'm going to choose make up over food and shelter and gasoline to get me to where I need to go you are sadly mistaken. I came to look around to see if there was anything that was worth me buying and when I seen that a collection of make up came to $24, and in this day and age $24 can put food in your refrigerator or put extra gas in your gas tank... I just can't be spending that kind of money on eyeshadow. I think for me it's a personal thing because make up was never at the top of my priority list but I did try to make room for today and this store made me realize why I stuck with my first feeling all the long. But if you are a make up guru and this is your thing Ulta beauty is the type of store that you could really fall in love with but if you happen to be like me and you have other priorities on your list that mean a little bit more than making up your face, then you'll find yourself walking right on by which is what I'm doing right now. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Lawrence, Kansas

I always get my hair cut here. Although I have very minimal hair needs, the stylists here always do a great job. I'm the worst hair client because I get my hair cut about once every two years and I never know what I want to do with my hair when I go in but they always give me great service. Everyone's always very helpful with finding me the right products for my lackluster hair and never make me feel like I need to spend a bunch of money...although that somehow always happens. read more

Generally speaking, I've had a good experience here but is this location getting ready to close? I was in today & they had literally none of the things I needed. There were shelves that were nearly empty & sections where things were just dumped on the shelves randomly. There was trash in some of the makeup displays! I counted the display of the shampoo brand I use & out of 32 products, they only had 9 in stock. There were similar outages all over the store. The funny thing: the website says all of those items are in stock. read more

Every time I enter this store I am constantly followed around by staff. Not only is this frustrating but also makes me think race is going into play because I am not white. Most of the time employees are standing around talking in groups which makes it hard to ask questions as you feel like you're "interrupting" them. When they are available most of the time they are not helpful and rude or judgmental.Very few times I have been actually helped by employees. Do not recommend. Make the drive to Oak Park Mall and go to Sephora instead. read more

I was in dire need of a haircut and I am seldom trusting of anyone tackling a short hairstyle like mine because I see bobs can often turn out blunt and ugly. However, luck shined upon me when I set up an appointment with Blake! He gave me such a great layered bob. I have always had a problem with my hair being too heavy since it's so thick but he textured it really great and I have never been happier with a new look. read more

Blake is an excellent addition to this salon and retail! His artistic vision and the way he empowers people through his talent and his wisdom is one of a kind.. Ulta, smart move in bringing him on! Book with Ulta today and you might get to see Blake! read more

NEVER GO HERE TO GET YOUR MAKEUP DONE. The artists know nothing about putting on makeup. "Lenna" didn't use concealer, had never put fake eyelashes on anyone, and had to pull over two different "makeup artists" because she didn't know how to use liquid liner. I was charged $50 + tip for makeup that I had to immediately remove when I got to my car. They completely ruined my prom makeup. There was a distinct line in between my false lashes and my actual lashes. There was loose eye shadow powder left all over my face. It's fraud and Ulta should be ashamed of themselves. Will not return to shop or to the salon. read more

Ulta Beauty - NEVER GO HERE TO GET YOUR MAKEUP DONE. There was loose eye shadow powder left all over my face. - Cosmetics & Beauty Supply Near Me - Lawrence, Kansas

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Ulta is like Home Depot for girls. It is a magical fairyland! So many pretty bottles and sparkling makeup! It is a wonderland of makeup. I was a bit overwhelmed when I first went there because of all the makeup. Rows and rows of makeup and girl-stuff. It was difficult to soak it all in and process the selection I think I stumbled blindly from aisle to aisle, looking at all the products. It's all in a name. I loved that they have such a wide selection. You can find brands from Dior to Revlon. There is no shortage of selection at Ulta. Truly, there is an amazing array of products from makeup to skincare. There are makeup brushes, curling irons, diffusers and so much more. The everyday items they have for purchase is a wonderful idea, too. The store in Lawrence is well lit and bright. It is great to try on products in the natural light. The store is also well laid out and it is easy to navigate. The main problem I have with the store is the lack of help. On my first visit, I was there for a particular product and could not find it to save my life. The store was busy that day and I kept that in mind. I tried in vain to find someone to help but it was nearly impossible. I finally located a CSR and she was mildly helpful. She did not volunteer any information but if I asked her to right question, she would give the answer. She did not seem very enthusiastic about helping me. She also tried to help other people at the same time and that was slightly frustrating. She did give me one product recommendation and I was very encouraged by her sudden interest in my situation. However, when I got to the register I discovered the item was WAY overpriced and I nearly had a panic attack. I purchased the product out of frustration to save my life. There was a long line behind me that was breathing down my neck, daring me to take too much time with my purchase. Overall, I am pleased with the store. They need to get more help and hire people with a great deal of enthusiasm for the customer and the products. read more

I have been coming to this ulta since the day it opened and have spent $1000+ here, but I will not be returning again. In my last few visits, the staff has been extremely rude and unhelpful. I asked an employee about clear eyebrow gel, she said "I don't know that's not a very popular product right now." Then proceeded to hand me clear MASCARA and said "here." then walked away. At the register on this same visit I was asking for help with the ULTA app and she just blew off every question acting like she had no idea what I was talking about and was clearly just trying to get me to move along. I have never felt so disrespected. I love to drive long out of my way to come here because I love the variety of products, but I guess ill be going to Sephora from now on. read more

I went in today to return an item I purchased at a store in Wichita. I was greeted immediately upon entering, and when I told them I had a return, they cheerfully pointed me to the front desk. The clerk was very pleasant, and efficiently processed my return. The store was very clean, neat and the manager was present on the floor. I will definitely go back again. read more

The customer service representatives there mistreated two of my close friends. From hearing how they treat their customers I don't know how anyone could recommend this place. read more

I went into Ulta after work to get some eye primer, moisturizer and eye cream, paid for my stuff and left. When i got into car I noticed my eye primer was not in my sack but was on my receipt. So I went back to Ulta and explained to cashier what was going on with my receipt in my hand, mind you I literally just left Ulta 10 mins ago. Well Kimberly came up to me and she is the rudest, most untrustworthy person I'v ever met. She made it seem like I lost the eye primer, and was lieing about the whole situation, so I just returned the other products and went to Sephora were I was treated very good, and they are honest ppl. I would save yourself the hassle of dealing with Kimberly and just go to Sephora, were they actually care about their customers amd treat them with respect. read more

Ulta opened three weeks ago in Lawrence which saves an additional 25ish mile drive to the nearest KC-area location. I only learned about this because I spent the night in Lawrence Friday night and discovered I forgot my beauty balm in MHK. I stopped into Weaver's to see if the store carried my brand, but it did not. The beauty specialist mentioned the new Ulta, which was very nice of her to do. We stopped at the new Ulta before heading back east, and it was similar to the other Ulta stores I have shopped at in other locales. There were many gift stands for the holidays. I was able to easily find what I came for and also grabbed a few other items. As always, there was a long line to check out and initially just one cashier. Luckily, another person came to cashier and I was able to get out of there pretty quickly. Ulta always has a coupon on its web site so I pulled that up on my phone and got it scanned at check out off of the mobile bar code. This is a great addition to the area. read more

Went into Ulta because I need a new foundation. The chubby lady (maybe manager?) with glasses and red lipstick was the absolute rudest associate I have ever came into contact with. Makeup is expensive, no one wants to spend money on something they hate. Every Ulta store I have been to will give samples of products, like Sephora. This lady laughed in my face and said they don't do that. She acted like I was an idiot for asking. Very rude, disrespectful and judgemental. Will not be shopping Ulta Beauty again. Sephora is far superior in product quality and employees. read more

If the store was not so well set up it would not even get two stars. The sales rep crowded us out and cut us off to assist another customer. I understand wanting to help them but I had to leave the isle because she got so close I felt she was breathing down my neck while making not so subtle comments indicating she wanted us to leave. My companion was pushed out shortly there after. We were shocked by the rude behavior and will be sure to shop at a different location from now on. read more

I love that they built an Ulta in Lawrence simply because of the products, but the customer service here is slightly above terrible. There's no point in trying to ask an employee for help on finding something - half the time they will tell you they don't know what you're looking for or where it's at in the store. With having competitors like Sephora (where the employees could tell you every detail about any product) you would think they would have a little more staff training. The store has some make up brands that aren't carried by other beauty retailers in the area which is a plus, and I appreciate that they also carry drug store cosmetics (super convenient not to have to go to two different stores). Staff always takes FOREVER at the register. If you know exactly what you want to buy then Ulta would suffice, but if you're looking for tips or guidance on finding products that will work for you it's probably worth the drive back to KC. read more

NEVER AGAIN. Amazing make-up selection. Most aggressive sales people I've ever encountered. Just overall had such a bad experience that I returned all my make-up two days later. The day I came in for the first time I got followed around the store and harassed by a bunch of workers like they were the make-up Gestapo. Turns out they were upset that my friend, also a customer and licensed make-up professional that I was meeting, was talking to me at the sample station and giving me make-up advice without their consent. The manager had other employees "secret shop" us, blatantly eavesdropping on our conversation from the next aisle. They weren't even trying to hide it. The manager couldn't bare it any longer and approached my friend and said, "Can I speak to you in private?" to tell us we couldn't be there unless we wanted consultations with their own, licensed employees. What???? No!!!! Get a life!!! read more

Worst customer service experience EVER. I specifically asked about needing new foundation recommendations and a liquid lipstick recommendation. The reply was "umm well we have a lot of those"... then after I painfully asked more questions trying to figure out what foundation to try, I was told well these would be a good place to start, you probably want a neutral undertone. And then she walked away... every other Ulta store I've ever visited I was met with happy helpful employees more than willing to help color match my skin. I easily would've spent $200 on various products only to be treated like I was a pain in her behind... I'll take my hard earned money elsewhere read more

The women that work at Ulta can be very rude. One of their employees started talking BAD about me right in front of another customer. What she didn't know was that the other customer was my friend. She was basically saying to my friend that it wasn't right to smell the hair products like I was, and that you should buy them and bring them back if you don't like them. Sorry lady! Sales 101, let the people test the product and they will buy something. I'm only giving a 2 because they sell necessary things. read more

Hello, My mother and I visited the store at 2727 Iowa Street, Lawrence, KS 66046 on thursday 3/15/17 and had a terrible experience. I was makeup less and had on blue jeans and a blue t shirt with a mini black backpack that always stayed on my back. My mother left her purse in my car and just brought in her wallet and cell phone. She was wearing a dark top, blue jeans, and black boots. We were followed throughout the store during our entire visit. It was very clear they thought we were there to steal. I worked at sephora for a very long time and their tactics were obvious, tactless, and agressive. The main person to follow us was a caucasian, blonde bobbed, short, larger woman. Her nametag was flipped around so I couldnt catch her name. She approached us 3-4 times within 15 minutes. The first time, I asked her a question about the recent ad and then every subsequent time she approached us we told her we were just browsing... which we were. That didn't seem to satisfy her, because she asked us if she could help us over and over again. Finally my mother stopped, looked her in the eye and said no. We are browsing. We will find you if we need you. She seemed to get the hint and walked away herself, but then sent her employees to follow us. She seemed to be particularly upset that we separated in the store... because we both have different makeup preferences, skin types, etc., and are adult women who do not need to follow each other around. I am not sure if my mother was bothered again, but I was bothered two more times by a caucasian female employee with dark, curly hair. I told her both times I was fine. Once I could see her and the blonde signaling to each other. This was the least graceful attempt to try to pressure a suspected thief I've ever seen. We finally went to check out. We browsed the carousels/tower with mini products by the registers. The blonde not so smoothly decided to rearrange products on one tower. She was staring at us so hard, she knocked a bunch of products off the shelf. Eventually, she checked us out. She asked for my mother's phone number to look up the rewards account, and when my mom gave her the number, she looked up again and asked her if she had a rewards account, as if she hadnt been listening or didnt believe her. What she didnt know is that my mother and I both spend hundreds of dollars at ulta a year and my mother has an ulta credit card. My mother gets her hair done regularly at the salon as well (and has no complaints about the salon!). The other thing she didnt know is that despite my appearance, and her judgment, I am a white collar professional... very far from a thief. We are very disappointed in our experience. The staff there is a joke. We got no apology or explanation. We are hesitant to go back lest we get followed or constantly bothered. read more

Perfect! The new esthetician there knew exactly what I needed for my skin! Her touch is amazing! I will definitely be coming back and recommending her to everyone! read more

I have been visiting this Ulta nearly every week since I moved to Lawrence. Being the only store to sell higher end makeup, I have become a frequent customer. Tonight I experienced the most disrespectful associate. Hope was blatantly rude, unhelpful, and stared at me and whispered to her manager as I shopped. As I looked at a lipstick, I accidentally dropped it and she proceeded to walk over to me and tell me where i could find the stuff to "clean up the mess I had made" after I apologized for any inconvenience I may have caused. She proceeded to role her eyes and stand there watching me clean while she went back to whispering and pointing with her manager. After I was done picking up the lipstick, she stared me down as if it was time for me to go. As a store associate, I expected more. As a manager, I expect this behavior to not be tolerated. I haven't seen Hope there in any of my other visits and I surely don't wish to see her there in the future. read more

I had never been to Ulta so I thought I would give it a try. My stylist was very friendly but when it came to cutting it was terrible. While cutting my hair I was told she had never cut someone's hair as thick as mine. My hair is not really thick but curly. It is hard to cut curly hair but I would think for 47 dollars it shouldn't look like I went to Great Clips. When I got home I straightened it and had SO many long uneven strands it was rather upsetting. I thought about calling to complain but instead just had my husband make it even. Unless you have straight and thin hair I'd avoid Ulta Salon. read more

Manager has a real attitude problem. I took back a product that had a faulty dispenser but she refused to make it right and I'm out $44. Really? I might as well order online and not have to deal. Some sales people act like customers are a bother, others are nice but they all need to spend some time familiarizing themselves with what's in the store. I've asked for something to be told they don't have it, only to find it myself. They also seem to be out of stock a lot. No matter, I won't be back. This store won't last. read more