1. Ulta Beauty

    1. Ulta Beauty

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    Lebanon, TN

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    Ulta Beauty

    1.0 (4 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

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    Cumberland Skin

    Cumberland Skin

    2.8(26 reviews)
    2.4 mi
    $$

    Absolutely horrible company…read more First, their AI answering system is a complete waste of time. It's nearly impossible to reach a real person. What upset me even more was their billing department. At my appointment, I clearly explained that I live in Italy and provided my son's home address in Madison as my mailing address. Despite that, they never mailed me a bill, never called my phone, and never sent a text message. Instead, they claim they emailed me a $93 bill--which I never received. Relying on a single email for a medical bill is unacceptable when so many legitimate emails end up in spam folders. My insurance had no problem paying over $400, but somehow this company couldn't contact me for the remaining $93. Interestingly, the collection agency they turned it over to had no trouble reaching me. My son immediately texted me at the very same phone number I had given the billing department. I paid the balance the moment I learned about it. The only bright spot was a wonderful woman at the reception desk. She apologized sincerely, admitted they had been dealing with many problems caused by the AI phone system, and promised that a manager would call me. That call never came. This entire experience was unprofessional and deeply disappointing. I will never use this company again, and I'll be sharing my experience wherever people look for reviews.

    Takes a minute to get an appointment but Lauren Joines was worth the 3 week wait. Kind, helpful,…read morequick, knowledgeable, all the good things. 10 out of 10 highly recommended.

    Ulta Beauty - cosmetics - Updated September 2026

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