This is my go to place for everything. I need in a hurry that I'm not ordering on Amazon lol always friendly staff clean store and their beauty salon is one of my go to. read more

The Cashier Wendy was very nice to me and my friend! She helped us a lot today, including making us laugh a lot! We LOVE CASHIER WENDY!

Recomend for teens yes but looking for serious adult skincare cosmetics DO NOT ENTER Some uneducated unlicensed sales person will reccomend products to you based on what brands they need to increase sales as per demands by that company to promote their brand. So they are not selling you the most appropriate products. There are other cosmetic retailers that wil provide better services for you. read more

ask for agnes! amazing colorist great personality, wonderful Agnes is wonderful socially, and very talented with color. pricing is wonderful too. read more

See all

I'm out of town and needed highlights. Made an appointment with Agnes based on reviews. She is wonderful. Made some great suggestions on some slight changes and I love the color and cut. Would HIGHLY recommend Agnes. Ultra should be proud of this employee. read more

This location has delivered the worst customer service I have experienced, and I will not be returning. My visit on Black Friday was deeply frustrating from start to finish. This store displayed a 30% off sign on the Redken shampoo and conditioner rack. After waiting in line to purchase the items, the checkout associate, Adisyn, informed me they were not on sale. She and the front-of-house manager sent another associate to verify the signage. After examining the sign, the associate decided that the small print did not apply to the shampoo and conditioner. When I asked which products on the rack were included in the promotion, none of the associates could identify a single qualifying item, nor could they explain what the fine print referred to. I had already been charged full price and, after standing in line for nearly 30 minutes, I simply wanted to leave. Unfortunately, the situation got worse. Adisyn and her manager failed to return my shampoo to my bag after the price check. I drove 30 minutes home only to discover that my purchase was missing. When I called the store, I was told they would need to review the security footage--as if I were lying. I was placed on hold while the location manager, Jeremy, was contacted. He later called back to confirm that the staff had indeed forgotten to put the product back in my bag. His response was a simple "sorry," and he offered no resolution or compensation for the inconvenience. I then had to drive all the way back to the store to retrieve my item. The associates showed no concern for the poor experience I had, and at that point my only option was to return the product and share this review. There are plenty of reputable beauty establishments, and I hope this review helps others avoid the frustration I went through. Perhaps one day this location will prioritize hiring and training staff who value customer experience and take ownership of their mistakes. read more

This is a busy Ulta and I still receive great friendly customer service especially when I have questions about products.

I like Ulta. I stopped by on my way home from ECP (the PCB airport). They have a great selection of fragrances. They helped me find a coupon for a discount too. The staff was helpful, and I bought something too read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Panama City Beach, Florida

December 14, 2022. 7:20 pm. The store is closed due to inclement weather. I work 80+ hours a week and have to strategically plan my errands. The girls inside the store reported that their district manager told them to close. Ulta, please take your liberal policies and shove them where the sun doesn't shine! You do not deserve to operate in the Free State of Florida. Please see the radar image that shows no weather! District Manager: I welcome you to create a line of communication concerning your poor business choices. read more

Ulta Beauty - Current radar image with zero weather. - Cosmetics & Beauty Supply Near Me - Panama City Beach, Florida

Oh my gosh, Agnes is amazing! I walked in there wanting a full highlight, I had highlights once before there and it went well but I thought it was just going to be a very slow process. Agnes brought me to an AMAZING level of blonde. She took her time with me, doing every foil and even saying late to take care of me and make sure it looked perfect. I'd absolutely recommend her and I'll be back to see her myself. As I told her, she had me feeling like a princess. Thank you beautiful! read more

Always a 10/10. Ashley at the salon always gets me the perfect blonde. I've posted on Facebook and always recommend her when people need their hair done! I'll leave a review anywhere people can see because she's that amazing!!! read more

Ulta Beauty - Perfect blonde - Cosmetics & Beauty Supply Near Me - Panama City Beach, Florida

Came in, showed my stylist Ashley some vague pinterest photos and said the word "fwoopy bangs" and despite my inability to use proper hair terminology, she totally rocked it lol! So happy with my hair, ask for Ashley if you can!! read more

Since writing this review, the management has tried to reach out to me. I spoke with them this morning, and they did seem remorseful about the mistake. Since I have found another place to cut my hair, I can not comment on the service of an actual haircut but only on my interactions on this appt for the salon. My interactions with staff on buying makeup and other items have always been pleasant there. I would caution until this glitch is worked through if you book online, call and confirm. I had the original text and a confirmation text, but those are automated and do not mean the store or stylist is aware of you coming. read more

Ulta has been in PCB for at least five years now and I'm so happy they are. I have been coming to Pcb Ulta for at least four of this five years. First they were in the main pier park next to Target but in 2017 they opened across the street in Pier Park North. This new location gave them more square footage for the salon and products (makeup,perfume, styling tools,nail polish). I actually really like the Ilta branded products. Make sure you save your receipt. If you buy something and don't like it, within 30 days you can return it with receipt...even if you used it! I come here to get my hair done by Natasha and I love all the staff and appreciate this location for my weekend hair fix when in town. Thy use Redken hair products and offer coffee and water to patrons. They also sell the brands you can get anywhere like Revlon, NYC etc. that's one of the differences between Ulta and Sephora, also, Sephora has no salon. Make sure you sign up for the Ulta rewards, it's free and every purchase gives you Ulta bucks. After a year of my hair appts and various purchases I save up about $200! Fee money to spend in store. To me that's a win since I'm coming to spend money at the salon anyways. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Panama City Beach, Florida

See all

The very worst experience ever in the hair salon. As a visitor to the area I went in to have my grey roots colored and brought along the formula my stylist uses at home (Aveda Salon). I booked online and wound up with a very young girl who obviously didn't know what she was doing. My color is warm brown and I wound up totally BLACK!!!. It will take several hundreds of dollars to correct this mess. Lesson learned: if I can't find an Aveda Salon, either find something comparable or skip it, but don't go to Ulta. read more

If I could I'd give zero stars. Never come here to get your hair done. They'll hire anyone and then stick up for them after they mess up. I was seriously told that my hair looks fine . It looked even worse pulled back. read more

See all

I made an appointment for my daughter to get her hair cut. Got a confirmation email, and two reminder texts prior to her appointment. When we get there I get told there wasn't an appointment and I was the second person that had happened to today but there was nothing she could do about it because she was getting ready to leave. It's a 3:30 on a Sunday, it really shouldn't be that hard to stay an extra 30 minutes for a glitch on your end, not mine. Just got a shrug and sorry. We won't be back. read more

Picture it. Two weeks before Christmas everybody's out, hustling and bustling trying to find a gift. Walk in, was greeted by the cashier, that was nice. Head over with a lost look on my face to the fragrance section. I know what I want, don't know where to find it. While there's plenty of employees, walking and talking to each other and merchandising. None of them even in that area makes eye contact to ask if I need any sort of assistance. do I need assistance? Oh yes I do I am a guy going into the holiday season trying to find something for my wife. So I walked around, a few times trying to give it a minute, thinking maybe one of them will ask me if I need help. We all know guys don't like to ask for help. After walking around a couple times. And realizing no one was going to talk to me. I promptly headed towards the door. And across the street to Dillards. read more

Staff is great. I have always had hit our miss experiences at makeup stores. I am not a makeup wearer but my wife is. When I have went to other retailers some of them wont even speak to me. I have always had great interactions at Ulta. read more

The store was very well kept and the employees were very helpful I walked in looking for cologne and the associate faith helped me pick out the one i liked s most. read more

Very racist employees. I was the only brown/latina girl there and I overheard one of them on the walkies saying to keep an eye out on me. Not my friends. Not the other customers in the store. Just me. I just wanted to look at the perfume. read more

I love Ulta , plenty of staff around to offer help customers. This Ulta location does not have a MAC counter or products. All products on display were available were stocked up so I didn't have a problem getting what I needed. The bathroom was clean and has a baby changing table. read more

I had such a great experience at the salon at Ulta! Everything is extremely straight forward there. You choose exactly what you want done to your hair and you can even see hair swatches of what the different colors are that they offer. I felt that in comparison to other salons I've been to, everything was laid out clearly so I knew exactly what I was paying for. I had a "master stylist" Kelcie do my hair. She is a mid-tier stylist in their three levels and she did excellent. I'm so picky about how my hair looks and who does it so I was nervous to go to what seemed like a cheaper place than a fancy salon. However, Ulta really did a great job and I plan on going back. Attached are pics of my before and after. I didn't have them cut my hair, she just dyed it from the blondish brown to red. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Panama City Beach, Florida

See all

Booked an appt online to get my hair trimmed. They assigned me to Alyson. She was lovely!! She listened to what I needed done and exceeded all my expectations. I was nervous because I'm from out of town and didn't know anyone. I've never had a better experience with a new stylist. I'd definitely go back. read more

When in for a bang trim, I know they closed in 20min but you have 20min before you close and got turned away. Didn't even ask me what I would like to have done. Bands only take about 5min to trim WOW. You would have got a 20 tip for just my bangs now you get nothing and I will never recommend. read more

LOVE ULTA BUT THESE EMPLOYEES ARE NOT IT. Pcb local have been coming to Ulta before new location even existed. Went shopping with my mom the other day. Spent nearly $900 and was supposed to get free candle gifts for perfume purchases which showed in the magazine. Well $900 later and they told us they don't have the candles and not even in a nice way. Just bluntly rude like we were a problem lol which I'll order online and get my free stuff lol and use my points you don't even care to mention. The only nice person was the tall thin nice guy in the perfume read more

Terrible service. Went in at 10am for a make appointment I had booked a week ago. My make-up artist kept disappearing. After 3 breaks I looked back to see where she went... she was coloring someone's hair. 45 minute later I left with nothing but eyeshadow on... terrible service. Now I'm headed to a wedding. Do not count on them for anything. read more

I wish I could give Ulta MINUS 5 stars. I ordered over $200.00 worth of product not available in their store on 1/26/21. It was supposed to be shipped via UPS. They shipped it UPS to my local post office for delivery. I contacted them immediately after checking on delivery status the day of delivery. I was home all day on the day Ulta stated it would be delivered. I contacted Ulta less than an hour after the tracking information stated it had been delivered on 2/3/21 at 2:39pm and left at front my door. I advised them that it was not delivered. I checked with every neighbor with two blocks of me. I also advised that I had USPS Notify. I receive daily emails advising of all my mail and packages being delivered each day. My order from Ulta was never listed on any email. I advised the USPS required Ulta to file the claim for the missing order. I was told I had to wait 3 business days regardless by two Ulta Reps! The second Ulta rep, stated after waiting the 3 business days, they would reship the package. I again was delayed. I emailed Ulta to be told it was delivered on 2/3/21 @2:39 pm and they would not replace my order or file a claim! Every time I replied to the email, I got the same auto response. Ulta never addressed my actual replies. DO NOT ORDER FROM ULTA ONLINE. THEY DON'T CARE ABOUT THEIR CUSTOMERS. You will get screwed out of money!!! I will never stop at Ulta online or in store again. They are scammers! WORST CUSTOMER SERVICE EVER!!! I THIS IS A COMMON PRACTICE FOR ULTA. THEIR FACEBOOK PAGE HAS SEVERAL OF THE SAME COMPLAINTS FROM OTHERS AS RECENT AS YESTERDAY!! After reading my negative review on Google, I received a response from Ulta asking me to contact them to correct the issue. I AGAIN contacted Ulta to hopefully get my money back or my order. NOPE EXACT SAME RESPONSE! I'M GOING TO LOOK INTO FILING A CLASS ACTION LAWSUIT AGAINST THEM. THERE ARE SO MANY PEOPLE THAT HAD THE SAME EXPERIENCE I DID.THIS COMPANY SUCKS read more

I got my hair cut here and loved it so when it came to dyeing it I came back. I wanted the lady who cut my hair before but was told she was full with appointments so I asked for the best person at dyeing hair to which the lady said "oh that would be me". So i booked an appointment with her and she didn't even come close to the color I asked for and the color that was in there faded leaving me with a very yellowy blonde. She also styled my curly hair so horribly that I wanted to cry. I'm not a very confrontational person so I said nothing. $130 down the drain. Ended up dyeing it myself. The people who sold me the dye at Sally's beauty told me that bad dye jobs happen alot from them.... read more

Long time Ulta shopper. Went in with my daughter treating her to a nice day for her 30th birthday. And when I handed her my phone to show her an offer I had, she made fun of my cracked screen loud enough that other guests heard and she did this more than once. It really embarrassed me and when I wrote corporate, I never heard anything back. I will be cancelling my Ulta credit card. read more

Don't bother going to this location! They don't care about their customers at all. This was not the first time I or someone in my family has had a bad experience here, but this was the final straw for me to write about it. So went there looking for a bare minerals concealer I ran out of. There were plenty of workers standing around in the front of the store and a few by the bare minerals section helping customers. One lady was trying to figure out her own make up and was trying on a ton of different foundations. She needed help but no one was helping her. She also was the only black woman in the store I would hope that wouldnt have anything to do with it but it was odd. Then there was me. I was talking to my fiance and saying how I couldnt find the concealer. The employee helping the woman next to me was done with that customer and so I went to ask her for help. She turned her back and walked quickly to the back of the store. Um...excuse me? You could see I needed help. You looked right at me as I went to talk to you. RUDE! I walked to the front grabbed and employee who was standing around and asked them to help me. She did. I went to the register to complain to a manager who was blonde and never introduced herself to me. I explained the issues with customer service. Her response was " oh well I am sure she didn't do it on purpose. We have a lot going on with getting set up for black Friday. " um how is that a valid excuse?!? She didn't care at all about my issues or the stores issues. I wont be back and I live right around the corner! I only hope corporate sees this! Don't go here this store deserves to fail if they don't care about their customers. Train your employees better or hire better people. How about everyone loitering in the front pick up the slack for a busy employee? Figure it out Ulta! read more

Ulta is my go to store for beauty products and this location did not disappoint. The staff was very friendly and helpful when I could not locate what I was looking for. I recommend asking the staff if you have any questions about which products to use since they are happy to answer. read more