After standing in the middle of the store for about 15 minutes without anyone acknowledging me--hair in a bun and a child on my hip--I was starting to feel a little overlooked. I completely understand that the store was busy, with a long line and about four cashiers working the register. Thankfully, a very kind, tall, beautiful employee named Alex came up to me and asked if I needed help. Right away my grandson reached out to her and he's not one to warm up to just anyone . She was incredibly sweet, thorough, and genuinely attentive. Alex took the time to help me with four different facial products, making sure I felt confident, happy, and satisfied with each recommendation. She truly made me feel seen and valued as a customer. I'm very thankful that she noticed me and took the time to help despite how busy things were. Amazing customer service--Alex is absolutely an asset to your store. Thank you Alex. 5 STARS for you ! read more

Always clean always organized. Staff is pleasant. THE DEALS ARE wild! I can always find limited edition items I won't find in any other stores :) another one of my happy places! :] read more

I just wanted to thank Jovanah and Gracie for taking Time to listen to my concerns and help me find the appropriate products for my skin. These girls are amazing and are definitely an asset to the company. Very impressed . Thank you so much. read more

Ulta Beauty - My essentials - Cosmetics & Beauty Supply Near Me - Santa Maria, California

The Ulta Beauty in Santa Maria is excellent. The store is very clean, associates are friendly, helpful but not overbearing. Yes, there have been some rude employees in the past but they do not last. With the free Ulta Beauty Rewards membership I receive benefits and promotional offers, coupons, discounts, and gifts with a purchase of popular brand items. Many of my favorite cosmetics to choose from, and well stocked. This store offers buy online or thru the app and pickup at the store, and ship to home. read more

Cheyenne has the patience of an absolute Angel. Thanks again Cheyenne! I love my new hair style

Came in looking for help shade matching foundation. (I would like to add I came in 10'min after they opened hoping it would be slow and I wouldn't be bothering people) Asked if they had a shade in stock bc I was unsure if I was between the two. Associate went and checked, came back said "nope don't have it" and just walked away and went back to setting up a display leaving me in the aisle. Not a big deal sure, but when your job is makeup I would assume you'd offer another option? Not just ditch the customer in the aisle after not having what they need. Just came out of the aisle like "ok I'll just leave?" Guess I'll try my luck at Sephora? Maybe they actually wanna sell some product! read more

This review is for Bee G. It was my first time getting my makeup done & she made the process so fun and comfortable for me. She made me feel beautiful every step of the way. I'm very shy and she was very easy to talk to. It was very last minute that I had to come in to get my makeup done so I had no Inspo pics and I have no experience with makeup and color palettes and all that jazz but she helped me in finding the right look for my event. Thank you Bee !! I wish I got the foundation name and shade bc it felt and looked awesome read more

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rudest group of girls i've ever encountered. not only did one with black hair and dark lipstick and the thickest lashes loved follow me and my husband and constantly bug him asking him the same "are you doing okay? are you doing okay?" question which i work in retail and i KNOW what that's code for! unbelievable!!! all the rest of the girls were standing by the make counter hehe and haha-ing while the cash wrap was drowning in customers. not only was i ringing up all my stuff but the same girl asked my husband yet AGAIN if he needed help and he was just standing on the side to get out of the way of other people checking out, this is genuinely one of the rudest, trashiest stores ever. it double sucks because there's only one of these stores in the area, so better and actually have people do their jobs instead of just socializing and being catty!!! disgusting place and rude girls i'll take my business to sephora read more

I do not buy cosmetics frequently, so had a hard time finding what I needed. Asked Cindy and she was very kind and patient. Together we found what would work. Thank you Cindy! read more

Great location, with plenty of parking. The store has a nice lay out that is pretty standard of most Ulta's. The selection is good and I have always been happy with the customer service. Using the app will save you a little at the end of the year along with coupons for your bday and special promotions. read more

I have always been happy shopping with my daughters at Ulta and was so glad we have one in Santa Maria.The staffs are nice and helpful. I have discovered many new products by their help and assistance. But last week I wanted to try their salon which I horribly regret. I booked got a haircut and highlights. I showed my photos to give her an idea for the color highlights. Already the haircut was not what I wanted but most of all the color is horrible. It didn't turn out well at all after spending so much time ( got a work off) and money. I am now so miserable. I really regret to have tried their salon and so expensive. My hair is ruined looking like dry straws. I want my beautiful hair back. What shall I do now. My husband says my hair looks dead she ruined my hair and I need to shave it and wear a wig. I just can't stop crying. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Santa Maria, California

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I have a complaint for a girl named Yvette that rang me up on 12/28/23 in the evening. She rang out customers before our turn and she complained very loudly to her coworker about them; also threw in the F bomb as she was complaining. Extremely unprofessional. Look I know she probably hates dealing with people because of the holiday season but just because she's not having a great day doesnt mean she should talk shit LOUDLY and complain about a customer. Like at least have the decency to whisper how annoying a customer is and not say it so loudly. Just really turned off by her bitchy attitude. read more

Santa María Ulta... Straight to the point. DO NOT EXPECT any type of customer service at all. They will just all stare at you up and down and turn away. Specially the make up ladies. I am not a make up person and needed help, circled around all of the make up aisles more than 3 times and they never asked if I needed help. Ive worked retail this is the worst. This has happened the few time I've gone, due to me having teens. read more

My wife still LOVES this new store; however, it needs more help to keep the line moving. One register open on a Saturday night is not too kind. Santa Maria is responding and we hope the inventory stays stacked. Cotton balls and Tissue paper needs constant refilling. Layout is pleasing and well-thought out. Only thing that needs work is moving the line! This testifies to the fact that they're well-stocked with numerous items in demand. We hope that the line moves, the shelves stay stocked, and that the store stays clean and organized unlike the Sephora in town. Insert sad face. Now turn that sad face upside down and walk in here. What a great ad read more

Probably the most unprofessional individuals I have met, hung up the phone when I called and when I went in person I was not acknowledged or greeted at all. Training your staff and educating on customer service should be the bare minimum... read more

I had a fantastic experience with Etzell. I went to Ulta to get my make up and hair done for a wedding and she was so helpful and knowledgeable. My make up came out flawless and my hair looked great. I would go back to her whenever I need to get my hair and make up done again. read more

I'm giving this 2 stars only because I like the store the employees are so rude and I took my 12 year old daughter in the store ( I teach my daughter to be respectful and kind and to not even touch any testers without my permission) and she went to ask where's a product was an he just stared at her like she was trash and ignored her but when I asked for it he did the same thing to me never thought I'd be reviewing an ulta but this employee was so rude. read more

I never thought I would review an Ulta, but their customer service is so off the charts that I have to! I placed an online order an hour before the store opened because I realized that I forgot my make up bag back home, which happened to be an hour away past this store. Not being one to go winetasting for a day without makeup on (lol), I headed up to the store to be there when they opened, even though my order wasn't ready yet. The staff were SO nice and picked my order as soon as I showed up, even though I was there early. They were so genuinely kind and pleasant while I waited. They chatted cheerfully with me and even playfully teased my boyfriend who was shopping and refused a bag, despite him having like 12 things in his hands! The store that's close to me should take lessons from this store about how to be friendly and helpful. Their inventory was much more stocked than the store in my town. All my brands were in stock. Love this place! read more

The wait to pay is ridiculous! With one cashier for 20 people in line. I had to leave because I didn't have all that time in my hands to wait. Come back next day TWO different times same thing! So if you busy in between break time and have to be in and out, don't go here. The staff that helped me out with products and the cashier were super helpful though. read more

I'm not a big "makeup" person but I got a few gift cards and had to spend them. I have worked in retail and customer service for 10 plus years and let me tell you these girls don't know the first thing about it. First off I am a prime candidate for an upsale and not one girl asked me if I needed help. When I went to checkout they were demanding a phone number, I said no I'm fine thank you for the tenth time. The girl was in disbelief that I wouldn't give my phone number that she called a manager over and the manager said what's your phone number and I said no, I'm not giving it I'm ok, I don't need your "deal" or "program". The manager proceeded to tell me I could not purchase without one. So rude, pushy, and lack of skills is an understatement. Needless to say I still have over $300 in gift cards! What and where does it say you HAVE to use a phone number to buy from their store? read more

Ulta Beauty - Ulta gift cards - Cosmetics & Beauty Supply Near Me - Santa Maria, California

I am soo beyond grateful with Khalid. He went above and beyond to help me find the right products. after a month with my new products, I am soo pleased. He was so patient with me and allowed me to ask him all the questions and concerns I had. He went above and beyond and I truly appreciate his amazing customer service and beautiful positive spirit. Thank you soo much Khalid.. please pay him a visit he will be more than happy to help : ) read more

1st pic - she glued the eyelashes to the center on my inner lid 2nd pic - lashes are clumped because she glued them together The pic doesn't do justice to how bad they are. I got home & tried to fix them but since she fused some into a clump, didn't reach the outside edges, & was so far away from my natural lashes - I just had to rip them off. So disappointed I wear them from time to time & place them but I thought I'd treat myself. She was very nice, I didn't have the heart to tell her but I'll continue to place my own lashes until I see someone new read more

Ulta Beauty - So much glue in the center that white spot stayed & I couldn't separate the lashes - Cosmetics & Beauty Supply Near Me - Santa Maria, California

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I ordered a few items from Ulta On Line! I went into their store & saw what I had ordered on line & saw it was the wrong size! I called Ulta On Line Customer Service! 40 Minutes of my life wasted??? I wanted to Cancel my Order! This Rep put me on Hold Sooo Many Times, I Don't know what she was doing? I would have nothing but silence for 10 minutes at a time, like she forgot me? I wanted to hang up so many times but then I would have to start all over again? Her accent was so strong I had to have her repeat so many things? Ulta Better Train your Customer Service People!!! read more

Totally dissatisfied with this store from the employees who have no work ethic to the quality of work being done by a hair stylist. Corporate management needs to revamp the hiring of employees with better experience not be dependent on the outcome of an employee after being trained to perform in their job. My wife had a terrible experience from a hair stylist who claimed to have expertise in hair coloring. $384.00 was spent total for 2 hair coloring treatments. It was still not done the way it was said by the stylist. When approached to discuss the hair coloring done the stylist became disrespectful stating that she had personal issues at home and with my wife as well. This is unbecoming of an employee who gave us the impression that she knew what she was doing. No customer should be treated in this manner when asking a question. This employee should be reprimanded in the manner of being replaced in another position or terminated. Solely, based on her poor attitude and disrespect. If this happened to one individual it will happen again to another paying customer. If someone has personal issues they should ask for time off to clear up their mind and not take it to work. This stylist's name is Cheyenne Owens, She is taking advantage of her position and overall stepped her boundaries on treating a customer and misleading their expectations. An apology and refund should be given in return. read more

My friend and I (both male) went in the other day because he was looking for an eyeshadow pallet for a female co worker of his. When we walkes in there was an employee stocking near the front and merely looked at us and didn't say a word. I didn't think much of it, but as we shopped for rougly 15-20 minutes I noticed that most of the employees would stare or watch, but none of them would come up or offer assistance. I even verbally mentioned to my friend that I was trying to find a specific eye shadow pallet near earshot of the employees and still nothing. I was honestly surprised that the entire time we were there no one offered any help or greeted us. I don't know if it's because they aren't used to guys going in which is kinda sad because they're missing out on some guys being clueless make up shoppers and are just trying to find gifts for the ladies in our lives. Oh well. read more

Was shopping in this store and witnessed an employee named JoJo being extremely rude to a new employee. Said employee was kind to me and asked me if I needed help earlier. She simply asked him a question and he snapped very rudely at her for no reason, in front of me any my friends. He berated her for asking a question and told her in a very rude manner that she can worry about that after her shift. All she did was ask a question? It wasn't even busy, and they were fifteen minutes from closing. First of all, it was very unprofessional to snap at a fellow employee in front of customers. It made us very uncomfortable and angry on her behalf. JoJo, you're rude and hypocritical. How dare you. You don't talk to people like that. I don't care how much better you think you are or how long you've worked there. You're an associate at ulta, so calm down with that ego trip. Also, after you told her that you proceeded to stand around and talk to your co workers for the next ten minutes, didn't even acknowledge any of the customers or my friends. Not a single friendly smile. I'm so tired of witnessing uppity ulta employees treating their co workers or even customers like trash. You seriously need to get off your high horse, I'd be very sad to know a horrible person like that is manager there. read more

Really disappointed in this location. Customer service is lacking. I asked to be color matched for a foundation and the sales associate proceeded to try to talk me out of it due to my skin type (Sephora recommends this foundation due to my skin type ). She recommended a different foundation which I'm currently using and dislike. Another associate couldn't believe I didn't like that foundation and still wouldn't color match me to the one I had requested. She then asked me what my skin care routine is, because she still couldn't believe I didn't like it. Also, the lines here are really long as they don't seem to have enough cashiers. I'd recommend going to the SLO Ulta instead of this one. read more

I made an appointment at the Santa Maria Ulta because I can never get a Saturday appointment in Lompoc. I made a 79mile round trip drive just to be told that the sylist Karen could not do that style. The other stylist next to her also chimed in and said oh no we can't do pixie cuts. The picture I showed her was a stacked bob. If 2 stylists there can't tell the difference between a pixie and a stacked bob then they should not be working there. First off when I got there Karen seemed surprised and annoyed that I had an appointment. I have my appointment confirmation on my phone and even a reminder. She kept asking me what I was there for several times without giving me a chance to even get the words out. If you want an expensive trim then that's the place for you. If you want a real haircut don't go there. Save yourself the time and money to go there. I had to give one star but I would have loved to give zero stars read more

Ulta Beauty - This is what the Ulta stylist refused to do - Cosmetics & Beauty Supply Near Me - Santa Maria, California

Holy crap I have never felt so welcomed in an Ulta store before! I went in today looking for skin care products that I could take in my carry on and had no less than three people help me! Three! Every single one of them friendly and helpful, not at all pushy and they all acted like they actually cared. I love Ulta, but this is the first time in an Ulta store where workers actually seemed to care about me being there and not act like I was an annoyance when asking questions. Even better, they helped me find just what I needed and I'm looking forward to trying the products out. The store itself is clean and well organized, and I look forward to a return trip. So really, for my first time in this particular Ulta it was an awesome experience. I really hope the company realizes what a gem they have in their people here. read more

Well I guess Ulta is hit and miss. I just left and Kinzie the Cashier was very rude to me. I spent over $100 and asked to use a coupon that ulta emailed me yesterday... She called a manager over and Manager tells me they have no promo items left they only got 5! Whatever I proceeded to do a small return and Kinzie asked me in an accusatory tone "Did I Buy this at Ulta?!" Um why else would I be returning a travel bronzer with a receipt? seriously Disappointing. On a brighter note the MAC consultant who helped me was so nice and spent lots of time helping me choose items all of which I purchased and I'm really happy with read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Santa Maria, California

Clean and beautiful store that is a welcome addition to Santa Maria. I was helped by a friendly and knowledgeable young woman and noticed all of the employees were eager to be of service to customers. I'm looking forward to checking it out again soon! read more

Ulta Beauty - Storefront in the Enos Ranch shopping center - Cosmetics & Beauty Supply Near Me - Santa Maria, California

I am disappointed every time I go to this store. Somehow, I forget... need sometime and go back and then I'm angered again! Final straw was yesterday when I discovered they lied to my face so that I would not take a refund instead of exchange an item. I bought too faced concealer instead of foundation in the shade I wanted. At home I had received a sample of the foundation "light beige" and it's perfect. I asked for an exchange. They went to grab it, she brought 4 other colors and said they were out of that shade. I said that was the only one I wanted. They explained the concealer works just as well, I basically said no thank you I would like a refund. They were getting ready to process that when another girl came up and said "are we having another light beige dilemma? " I had no idea to what she was referring. She said "The foundation does not come in that shade. " lNow I'm really confused because I was almost sure that was the name on the sample I had at home. She said there is a natural beige? Thinking I was mistaken. I made the exchange for that. This morning I looked at my sample package... it IS Light BEIGE!!! I checked on line Light Beige IS ONE of the shades in the foundation. They just didn't have it in stock and didn't want be to get a refund the day before they closed their doors for 2 weeks for COVID-19 or possibly longer. I won't return to the store!! No wonder they don't have surveys at their store like Sephora. They don't care about customer service!!! read more

I am reading the previous reviews and I think Ulta is getting the message ! I had a great experience today! I was greeted upon entering , was asked by several employees if I needed help. I found all the makeup lines I love and guess what? No snotty Sephora-like employees! I spoke with Kaitlyn at the benefit eyebrow bar and made an appointment to come back for an eyebrow waxing . Went back at the appointed time, she was ready for me! And I almost don't want to tell the yelp universe how great she was because then she will get so busy, but I am going to do it ! She is amazing , lovely, personable and she did a GREAT job on my brows . Make an appointment with her and thank me later ! She is the reason for my five stars ! Go Ulta! read more

You know, I promised myself some time ago that I would not post any more 'one star' reviews...but then something terrible happens. Ulta is terrible, well actually, their customer service is terrible. We have a "Ulta Beauty" credit card that we use here at the store and online for orders, but recently we've had problems with the card, and their customer service folks don't care! Or they lie to you or they are incapable of doing their jobs properly. Not sure which is true. First we had a problem with a late payment charge. We called the credit card company and discussed the issue with their customer rep, and she assured us that no fee would be charged. We'd sent the full payment to them in plenty of time for it to arrive, but the mail swallowed it for about 10 days...when it finally arrived, it was "late" and we were charged a penalty after being assured that we would not. Then more recently we discovered two fraudulent charges on our account made by some crook somewhere. After initiating a claim with Ulta the first charge (a lower amount) was forgiven, but the second criminal action was not forgiven. It was for $140 to AirB&B and they said that charge was "examined" or researched or whatever, and then denied. Please understand, dear readers, NOBODY in our entire family has ever used AirB&B nor have we traveled anywhere in the last 2-plus years because of the pandemic. Maybe Ulta uses a third party credit company to run their credit card business, but even if they do that does not matter. It is all still the same company, and the bottom line is that the Ulta credit card sucks. Their customer service process is unfair and idiotic, and the people are impossible to deal with. Don't ever get their credit card and don't bother calling customer service because they won't believe you and they won't help you. read more

Ulta is seriously dangerous store for me. It's like a makeup and hair paradise. I'm so happy Santa Maria finally got one. Saves me a drive to SLO or ordering online. This store is immaculately clean as every store I've ever gone into. They even have a MAC counter which is a first for me to see in an Ulta. The customer service is always amazing. read more

The customer service and knowledge of product in this store is abysmal. Please take time to educate yourself on what you sell and learn how to properly service the customer. read more

Too many workers on the floor and not enough at the register. Stood in line for almost 15 minutes with one person in front of me and one person working the register. The manager came to the front and assisted the checker with sale and left and there was another worker behind the counter with her back turned putting stickers on something. By the time I left there were 8 people in line and still one person working the register. Half the time the product I need is out of stock. read more

These events happened June 8 2023 around 4:20pm with the worker Hanna and manager Paula. I normally try not to shop here because the workers tend to be rude. Today I went in because I'm on my way to a graduation and in the chaos of getting ready I switched purses and realized I left my ID in my old purse. I went in and let them know I'm running late to a graduation and needed to pick up the gift which I placed as a BOPIS order. I told them I realized my wallet was in a different purse but had the email,my app and I could show them the barcode. They told me they couldn't give it to me and "the other things don't matter" I can only use my ID. Under other circumstances I would have been like okay sorry my bad, but the way they dismissed me and the tone of voice was extremely condescending. Hanna knew she messed up because she walked away afterwards while I was waiting for my husband to go home and pick up my wallet from my other purse. The manager also walked away. Another young lady did end up helping me out once I got my id. The funny thing is they didn't even end up scanning my barcode, as well as most of them including HANNA and PAULA were not wearing name tags, which they are supposed to as part of ulta regulations. I'm not sure what it is with this location but the girls here are always so rude and look like they hate you. every once in a while you get someone nice usually APRIL the store manager but everyone else is just so grumpy. It makes me extremely uncomfortable to shop here and I'm not the only one who feels that way. Hence why I did the BOPIS in the first place I needed this certain perfume and just wanted to go quickly in and out. I highly do NOT recommend shopping here. Thanks a lot ULTRASH read more

My wife wanted her hair touched up as we travelled through Santa Maria. We scheduled an appointment half an hour ahead and walked around the shops while we waited. We came back 5 minutes before the appointment and waited.....and waited....and waited. 25 minutes later we walked out. No one else was waiting and the stylist seemed more interested in stocking her area than making money. So we took ourselves and money elsewhere. read more

My wife loves Ulta. She frequented the SLO location before the new one opened in Santa Maria. This new location lacks heavily in customer service and inventory upkeep. My wife is a makeup aficionado and often the makeup consultants at this location lack knowledge on new products. I think regular training and better management could improve this location, but until then my wife is making me drive her to SLO to buy her makeup. read more