I shared an honest review regarding your management style few months ago concerning Vito Mazza's…read moreson, who interrupted a service being provided in order to correct the lady performing the service in front of me. He later questioned why my comment had not been deleted because he felt it was harassment. The replied was defensive supporting my previous observation of his management skills. I was subsequently banned from receiving services. My recommendation remains the same: managerial training would be beneficial. You can find training in YouTube. according to your own response , you leadership style comes across as dictatorial and dismissive of a customer review. Regardless of the number of employees managed, professionalism, communication, and emotional control are essential in any leadership role. The business was originally built by your father, who treated both customers and employees with professionalism and respect. When customers are banned for providing feedback, it reflects poorly on the culture of the business and ultimately impacts both customers and staff. In case you are not aware, there are many businesses that offer the same services. This is not about losing a customer, but about losing the opportunity to receive constructive feedback that helps a business improve. As a former loyal customer, I also recall overhearing workplace discussions during services that involved concerns from employees, including conversations related to their tip handling and management practices. These were not isolated comments, and they contributed to a broader impression of employee dissatisfaction. When internal concerns become visible to customers, it is worth reflecting on workplace culture and communication. If private conversations are not properly managed in a public-facing environment, customers will inevitably hear things that were not intended for them. I experienced this firsthand while receiving services. Reviews are intended to highlight experiences and opportunities for improvement. Responding to feedback by banning customers instead of addressing concerns does not minimize the fact of your poor managerial skills, in the contrary, is expose and supported by yourself. I am the perfect example on how your ego gets in the way. Instead of acknowledging the review, by a simple "thank you for the review, I'll be mindful next time." You are now sacrificing the earning of one of your employees because you ego got in the way . Thanks God for reviews, they show the true nature of people who minimize others just because they think they can and/or because they are the owner of the business. Tsk tsk.

One of the best salon experiences I have ever had. I was met by a wonderful friendly woman who took…read morethe time to help me find a wig that was right for me. From a shampoo to a scalp treatment, I felt very pampered. The young lady that did my haircut was warm and friendly and she made what little hair I have look better. That was a miracle. One of the kindest was a manager/owner and she walked me through the different kind of hair treatments available. I left in tears as I was so happy to finally have a natural looking wig. It looked like it was my own hair and not like I slapped on a wet puppy on my was. I can't thank them enough. You can't go wrong go there. The do so many wonderful services there. I wish I could give more stars. The place is warm and welcoming.

I am very fortunate to find this place for my laser hair removal. It is hard to find a place where…read morethey also treat darker skin tones well and take the time to explain all the procedures step by step. Everything is tailored to your needs and you and the doctor discuss the right amount of treatments for the best results. I have been going back here several times already and each time I was treated wonderfully. After the first treatment I already saw results but by the third you clearly see so much improvement that you wonder why you didn't go here earlier. The pain from the procedure is minimal(I did my neck) and the aftercare steps are very clear. The place is of course licensed and won awards before which you can see for yourself when you go in. Very clean place. Dr. Ram and the staff are so caring and welcoming, that I will always go to them for other procedures which they provide a wide range of. Go check them out Update: It has been a couple more months now and my neck still has no hair in the spots treated. Well worth the money in my opinion, the hassle of shaving it every morning was tedious and very hurtful with the razors, it pays for itself in the long run. I am certainly going back a few more times though to continue the rest of my treatment, just been on vacation so wasn't able to get my last one in time. The crew is very helpful with working with your schedule and fitting you in on certain days which I am very thankful for. Many deals and payment options for the laser hair removal as well, and if it is your first time, certainly try it out, it is cheaper and very effective. You can stop whenever but you won't after you see the results so quickly. Be a better version of yourself and keep in mind that they offer more than just laser hair removal.

They deleted my Google review... so here it is again:…read more I had a very negative experience at this laser hair removal med spa and ultimately decided to stop going. During one of my sessions, I was severely burned in a specific area, which was very painful. The injury made me lose trust in the amount of safety I had during treatments. I am unsure still why it occurred because I was told that the puss open wound, was due to a hair that was ingrown and became infected... which I quickly learned was not what was going on. In addition, I felt uncomfortable with the staffing of technicians situation. While many other females worked there, there was only one laser technician available, and he was male. He performs Brazilian laser hair removal on female clients, but when I checked the website after a few treatments and curiosity, did not offer the same service to male clients, which in hindsight sight felt unprofessional and inappropriate to me being that if a female wants a Brazilian, she has no choice but to have a male technician. An hour before my appointments, I applied numbing cream on my bikini line and my entire Brazilian area with plastic wrap over the areas. At the beginning of my appointment, he wiped my numbing cream off from my Brazilian area very invasively without even asking if I was okay with that or giving me the option if I could wipe it myself before the lasering. The reason could be so he removes all of the product off completely before lasering, but with ONLY a male tech available and as a female patient who is basically blindfolded being touched in that vulnerable way, I should have 100% been given more options for my comfort. I was asked to remove my bra while wearing a medical gown that opens in the front. The laser treatment was only for my underarms, and the area was fully accessible through the sides/sleeves of the gown. There was no medical reason for me to remove my bra. As a result, my chest was exposed, which made me feel very uncomfortable and vulnerable. This situation felt completely unnecessary, and it could have been easily avoided. Between the physical injury and the discomfort surrounding the treatment environment, I chose not to return again. I would strongly encourage others considering this spa to think about your comfortability levels when getting vulnerable areas lasered by a male technician, to ask detailed questions about safety protocols, and how client comfort is prioritized before making an appointment.

Disappointed would not honor a perfectly good $50 Gift card…read morefrom Pre covid. Could have gained a new customer

Not impressed with the massage, it was more like "touching". The staff was nice otherwise and looks…read moreclean and comfortable.

I used to like going here. Until 2 things: I was given a medication that resulted in severe side…read moreeffects, and I tried contacting the doctor via phone several times but to no avail. I called 5 times in the week Monday through Thursday and I kept being told that the doctor was going to call me back, she never called me bac. You're telling me that the doctor cannot find 5 to 10 minutes of their day to call a patient back? ridiculous

The entire team is super friendly. They baby me as I'm scared of needles. They give you…read morepersonalized attention.

Outstanding staff, convenient hours, accommodative and cleanliness is above par!…read more Quantasia is my eyebrow whisperer! But I've been to other talents here and have never been disappointed. I love my EWC Woodbridge!

Worst wax center ever. Rude customer service at the front desk, yet only nice when they want your…read moremoney to sign up for their automatic monthly services taken out of our account. They took money out of my account without my consent or authorization for a no show fee that was never even mentioned to me AS A FIRST TIME GUEST till after they charged me. Not only are they rude and unhelpful, but also dishonest by telling me they were going to give me a refund, a week later they are telling me there is no refund. If I could give them -0 stars I would, and what makes it even worse is that the MANAGER is no help so don't even confide with them.

LOVED LOVED LOVED this place. I had a wonderful massage from Ingrid with magical hands, and a mini…read morefacial from Charmaine. Going back tomorrow for a full facial treatment. Then I found out they do waxing (men and women!), microdermabrasion, and more! Josephine the owner is an amazing woman and has been in the skincare business for many years and really knows her stuff. Now she has employed the very best of the best to work in her spa. GREAT PLACE!!! *The regular prices cannot be beat but to top it all off - she is give 30% off all services on your first visit!

We attended a spa party for our birthdays at the salon that was incredible. Each of us 8 girls…read morecame out saying how wonderful and relaxing our facial was. Sharmane did an excellent job with mine. I felt so pampered and relaxed throughout my facial with her. Some of the other girls who had Michelle do their facials said the same. Josephine, the owner, made our party feel exclusive and made sure we were attended to at all times. I highly recommend this spa to anyone who wants professional, high quality service at a great price.

Michelle is the best aesthetician I've had. Her facials are amazing and so is she. She is…read moreknowledgeable and has helped me understand how to properly take care of my skin! Thank you Michelle!

Michelle is the best! My skin has never looked better and I owe it all to her! She is professional…read moreand super sweet and knows what she is doing! Highly recommend her!