Tried to get service for my mom. They guaranteed communication would be better than her previous…read morehospice. Was told someone would call the next day. 3 days later nothing. Called back. Was told admitting nurse was out. Said they would get with me the next day. Nothing again. Called 2 days later and cancelled. They didn't seem to care. Can't recommend. Wasted a week of time where my mom could have had care.

They never came out to see my mom. And gave me the runaround. No communication for 2 week. So I…read morefound her a new one.

I first want to thank Trisha & Michael, but all the staff that was there during our visits with our…read moregrandfather stay. All thought he wasn't there for long, the staff there was welcoming and understanding. They respected our wishes and understood our concerns. As needy we were they made sure to support us best to their ability. So thank you so much!

**WARNING** Do not ever use this company. They have been the worst company for end of life care…read more They lie, they never show up when they say they will. Their equipment is trash. They had to come four different time to fix the hospital bed. One side just collapsed. Finally asked for a different bed and it didn't work either! Their equipment repair people don't work on weekends so they lied saying someone would come and they never did. My mother layed on a flat air mattress for two days! WORST, WORST. WORST!

Jasmine RN, Jess RN and Vanessa RN were all so wonderful to my mother in law, she loved them and…read morefelt so comfortable throughout the process!!! I would definitely sign up with Apex Home Health in the future and have already twice . I highly recommend!

Apex has been providing good care to our residents. Within the recent interactions with Apex's…read moresocial worker Holly, she has been very caring to her patient who also lives in this B&C. The nurses Apex has sent have also been extremely kind and compassionate, for example Vivian the nurse was very tentative towards our needs and requests. Overall, their services, are reliable. As the B&C owner, I've experienced different levels of care and the staff I've met with Apex have been very supportive!

Compassionate Care Hospice lives up to its name. They…read moreprovided compassionate care to my dad his final two months. Every team member demonstrated this compassion; from the bathing aid (Ronnie), nurse and case worker (Anastasia), social worker (Sandie), Admissions Director (Gaza), to the Bereavement Coordinator (Nathan). Please forgive me for other team members that I didn't have the honor of meeting in person but I thank you as well. This team constantly updated me on my dad's condition and made sure I was well informed as to what to expect next. I don't know how the owner (Joey) accomplished such a feat of finding an entire team with compassion, but I am thankful that he did. We never had a need for supplies or equipment, and when a team member made a suggestion for different supplies or equipment it was immediately executed. Thank you Joey and your team for going above and beyond the "standard of care".

Update (April 2026)…read more Compassionate Care Hospice's response illustrates their unprofessionalism and willingness to provide dishonest information. Below are OFFICIAL findings directly from the FINAL report by the California Department of Public Health (Complaint Number 2641478), which indicated that Compassionate Care was being investigated based on multiple serious complaints within a short period of time -- yet it continues to misrepresent the findings by the Department of Public Health. If they spent as much time combating negative reviews by their customers and fabricating disinformation as they do on patient care, maybe they wouldn't have so many one-star reviews to begin with. "The initial plan of care, updated plans of care, initial assessment, comprehensive assessment, updated comprehensive assessments and clinical notes - This STANDARD is NOT MET as evidenced by: Based on record review and staff interviews, the hospice failed to ensure completion of clinical record to reflect the family member's concern regarding a change in the patient's condition. This failure created the potential for not having the patient's current condition to provide necessary care and services for the patients. " "Signed copies of the notice of patient rights in accordance with Section 418.52 and election statement in accordance with Section 418.24 - This STANDARD is NOT MET as evidenced by: Based on staff interview and record review, the hospice failed to ensure the written addendum showing diagnoses and non-covered items was completed with the actual date completed/provided to the patient/family member... This failure had the potential for not having an accurate information on the patient's clinical record." Read the above for yourself and see if you believe the official report found no deficiencies as asserted by Compassionate Care. There is a clear lack of ethics and humanity toward their patients. A simple phone call or email to the grieving family with an apology would have been a good start, and yet they are incapable of admitting their shortcomings and chose to fabricate results of the findings. I urge anyone considering Compassionate Care to contact the California Department of Public Health regarding the complaints and think hard about whether you would want this organization to care for your family member during their last moments.

We at Guardian Angels Homes in North Tustin Ca have been using Valley Oaks Hospice. The quality of…read morecare through the nurses is exceptionally excellent. The communication is above and beyond. All of our families are very happy and of course we the administrators, Kelly, Jonathan and Sonia know quality since we have the knowledge and experience since 1995. We use other good hospices it just happen they Valley Oaks is outstanding. They treat our caregivers with respect, they engage them in the plan of care. This way we have peace of mind.

Professional, caring, responsive, very knowledgeable, totally conversant with MAID…read more A shout-out to Marco, one of their nurses who alleviated my friend's anxiety, explaining everything and making him feel like he was wonderfully cared for - which he was. This hospice experience was excellent.

Sanctuary Hospice was chosen for us by the Case Manager at UCI Medical Center and I couldn't be…read morehappier with their selection. Making the decision to admit a loved one to hospice is incredibly difficult, and the folks at Sanctuary know the pain that loved-ones endure. The coordinator, Megan, is the consummate professional. She's been doing this for over a decade and her vast experience is exactly what families need at this difficult time. And, she's a "take charge" woman; all my wife's needs were addressed in our initial meeting. We met with Megan on a Sunday and everything was arranged and in place when my wife returned home on Monday. I have high praise for the delivery man; he was prompt, courteous, and efficient. The delivery and removal of durable medical equipment (DME) were exactly as promised. Sanctuary Hospice has a service called "Full-Circle After Care." This is an invaluable service at a time when the world seems to be crumbling around your shoulders. My counselor, Summer, handled everything that needed to be done. All the governmental and private organizations have been notified and everything is now under control. This service was unexpected but I am so grateful for Summer's intervention. She knew who to contact and how to communicate with them. So, if you're given the opportunity to use this service, do NOT pass it up. I read the one-star reviews below, and I'm sorry those families had a poor experience. However, I can enthusiastically recommend Sanctuary Hospice and Full-Circle After Care to those of you in need of this type of service!

I cannot praise Sanctuary Hospice enough. Every single person on their staff is the best. They are…read moreliterally angels. This must be one of the toughest jobs in the health care industry but you would never know it by their attitude. No matter what day or time, they were always there for my family and my grandmother. My grandmother was under their care for six weeks. And we literally do not have one single complaint about any of the care we received by this entire team. She passed away at home due to Alzheimer's. She was never in pain and was at peace. We were all by her side. Exactly as she had wished from day one. I am sorry to see the one star review below but that negativity is an internal family issue and not Sanctuary's fault. Sanctuary does not deserve a one star review because siblings don't talk. Anyone reading this take note! Everyone should have a will and have a power of attorney on file. You choose the person who is best suited to handle your medical needs to be the one named on your POA. You also need to have a clear opinion on your DNR and have it completed as well. The hospice is there and will follow the wishes of the patient. If the patient has not completed a will, POA and/or DNR then their care if left up to the family member they are with. Make sure you and your loved ones wishes are clearly detailed! Then you can avoid the disaster mentioned below. We showed Sanctuary my grandmother's will, POA and DNR. There was never a question about the care she wished to receive.

More Care was very good for my Mom there very attentive, and kept my Mom comfortable and Happy, I…read moredefinitely would recommend them to anyone that needs care for there parent, my Father n law also was on More Care and they were Best! they treated him with so much care and respect. Thank You for everything you did for my Mom

This Hospice is the one Ibeould recommend. I wccidentley left a review for the wrong one. This…read morecompany is there for everything that youll need and the nurses and bath girls were always there to give my mom the care that was needed. Even showing up in middle of night when her breathing changed. This is the one you want to use.

My nurse was very knowledgeable and skilled and She was also good conversation. This review is…read moremostly for my Nurse. I think the medical professionals there are skilled, but not so much on the administrative side of things. It was kind of difficult to order supplies.

I have had wonderful service from the Nurses Maryann and Jill. They have cared for both my husband…read moreafter surgery 7 days a week and for my mother with multiple issues. When they say they are going to come they show up no issues. They show great concern, are available for questions by text and have aided in the recovery of my husband not getting an infection and in care of my mother with multiple health issues and falls. My mother is 91 and also has bath aide with Yolanda, this has been a huge help to me to have this assistance twice a week and has take some weight off my shoulders. She is so very kind and patient with my mother which is beyond wonderful. We have had Stan for PT for both my husband after surgery and my mom after falls and he is OUTSTANDING, compassionate and keeps my mom laughing which helps her spirit. If we need PT we always request Stan! My reason for only giving 3 instead of 5 is NOT the Nurses, Aides or PT it is SUPPLIES - they take months and I have to purchase supplies out of my own pocket then the supplies show up 2-3 months after ordered and WRONG things come, not even what was ordered. For example my husband had foot surgery and supplies were ordered by Jill, followed up at least 5 times and finally THREE MONTHS later they show up and there are multiple things never ordered in the box. In the meantime to avoid an infection I had to purchase supplies. Our recent order for a fall for my mom Jill placed an order on 07/10 and today is 07/22 - NOTHING - multiple follow ups by Jill and Maryann and still nothing. I am not sure why it takes so long for the supplies that are urgently needed for treatment to stop infections. If it is the company Bryam then SWITCH - but this has been an issue for over a year and is very concerning. I have spent hundreds of dollars purchasing supplies that either show up months later or never show up at all. My insurance is being billed for these supplies, but they show up LATE, if treatment was held off waiting on these supplies my husband could have lost his foot from infection. Bryam has a 1.1 rating which should tell you all you need to know about this company.

Highly recommend Vitas Hospice Orange County. The best I can do is to share a message I sent the…read moreTeam Manager that summarizes my mom's & my experience thus far. Happy Friday Jacqueline! Thank you for the thoughtful email & for summarizing my thoughts & wishes so concisely & effortlessly. (I know I can be wordy) Thought you should know that after meeting Eva today both my mom & I feel a sense of peace, calm, & can take a deep breath. Eva is wonderful! She's kind, patient, gentle, & compassionate. Eva, Marisol, & Margarita all have calming & reassuring demeanors that both my mom & I need & appreciate as we settle into this hospice transition. I know this ride started out a little bumpy for various reasons (myself included), but I'm kinda thankful that it did... it gave me the opportunity to interact with you & know that we have the support of a wonderful team. You've been incredible! I can't thank you enough for your time, attention, & presence. It truly means a lot & you should know that you've made a difference for the better. My apologies for being anxious & emotional during this transition. I'm someone that thrives in structured & organized environments & I fully admit there's a lot I don't have control over in life but it's especially challenging when it's a declining loved one. I know better & the truth is the Lord is in control & we accept that. We are finally in acceptance but it took awhile to accept the current path my mom is on. We are so thankful to have you and your team by our sides during this season in life. Have a blessed & restful weekend.

**WARNING** Do not ever use this company. They have been the worst company for end of life care…read more They lie, they never show up when they say they will. Their equipment is trash. They had to come four different time to fix the hospital bed. One side just collapsed. Finally asked for a different bed and it didn't work either! Their equipment repair people don't work on weekends so they lied saying someone would come and they never did. My mother layed on a flat air mattress for two days! WORST, WORST. WORST!

I would call this "business" HeartLESS Hospice. If I could give no stars I would!…read more When my mother needed hospice care during her final months, her physician handed us a couple of brochures. We contacted this place and only signed because the in-take nurse was so kind and helpful during the process. Sadly that was the only good thing. This hospice only cares about saving $. One package of wipes per week - even though more was necessary. I had to threaten legal action to get pain meds for my mother when she developed shingles 10 days before her death. This hospice would send our different nurses each week - I later found out they hired temporary nurses from an agency because good nurses wouldn't work for Mario and his friend in Human Resources. Very poorly run company with no real oversight from their corporate offices. Would never recommend this heartless place for anyone who has loved ones in need of hospice care. PS - the one good nurse quit. Sadly my mother passed before we could switch hospices.

Fantastic caring, ethical, Medicare supportive Hospice service! Best Nurses, caregivers,…read moremanagement, so kind, excellent service and quality, quality, quality care!!!! 24/7 service!!! We choose what we wanted and needed and Heartland listened.