Rain King installed my sprinkler system so badly that after a few years underground pipes have…read moreburst. I had Stone Cross landscape investigate the problem. Apparently, Rain King used too much glue on the pipe, which made it brittle and burst. Furthermore, Rain King installers were so lazy they put my sprinkler valve box in the middle of my back yard. This looks like crap and the valve box is in the flow of natural rain water to run through, so the box gets filled easily on rainy days. Rain King refused to move the valve box after installation, because it would cost them too much money. Is this a really bad company and there should be a negative star rating for them.

One of the absolute worst companies I've ever had the displeasure of doing business with…read more Everything started at the beginning of this season when I called to schedule a back flow test. I prepaid for the test because I was told there would be someone in the area that could add it to his list. Great. No call, no email, no confirmation it was actually done, just a notice the following week from Urbandale utilities stating that the back flow test was due soon. Assuming that the notice was sent a day or two before I had the test done, I called just to make sure it had actually been done. I was told they would look into it. I also noticed a sprinkler that leaked after it had turned off, so I asked to schedule a time for that to be looked at. I was told there would be someone available in the next few days, but they would call to confirm. Drumroll please...no call, no confirmation, no email. I called multiple times to ask if someone had been out, but they don't answer the phone very often. Started up the sprinklers and sure enough once that zone ended, the sprinkler continuously leaked quite a bit of water. At this point I'm a bit irritated, so I get a referral from my lawn care guy for a different sprinkler company. They schedule a time, come out, and take a look at the issue. The service tech explains that the sprinkler is at the lowest point and will drain any water left in the pipes. He examined the head just in case, but said everything looked normal. He even walked my yard and addressed a few concerns with sprinkler angles. I wasn't charged a cent. Meanwhile, a bill shows up in the mail from Rain King for the "service" they performed. This is what is written on the invoice. "Everything is working correctly. There is no head in the corner. Heads sprays into that corner." I wasn't hallucinating, there is indeed a sprinkler in the corner and it is leaking. They were kind enough to charge me $40 for this "service" though. There's a few absurd things about this but mostly if they had just rung the doorbell (I have a video doorbell and checked the history to make sure I didn't miss it) I could have easily told the service tech he was looking in the wrong place. I called Rain King and told them my grievances with being sent a bill that was absolutely unjustified, especially when there is no proof that anyone was actually here. They could have even been at the wrong house! I was told basically that I was wrong, they had indeed sent someone (that didn't address the issue), and oh by the way I "violated my warranty" when I had someone else look at it. What good would the warranty do when I was sent a bill? No apologies for confusion, nothing. The woman I spoke to should not be in a customer facing position, period. She told me she would have the owner call me to discuss the invoice. It gets better. I open my mailbox to find a notice from the water testing company that I am delinquent on my test and need to have it done ASAP. Time to call again! I'm told there was a mixup with the testing company and they will resubmit the test right away. That sounds like a lie. I'm half expecting...heck I'm definitely expecting another notice from the testing company at this point. To top off this turd sundae, I have not received a call from the "owner of the company" to discuss the invoice, and I just received another invoice stamped past due for the previous invoice. Avoid this company. Horrible communication, and horrible customer service.

We use this service to maintain our lawns during the summer. They show up at a timely manner and…read morepreform the requested mowing and lawn maintance.

From the owner: Trophy Lawn is dedicated to providing excellent service for the surrounding areas. The team is made…read moreup of professionals that have a passion for the outdoors.

We have a lot of plants/trees and we were just in need of some weed control and fertilization. They…read morewere very helpful and did a great job. A plus lawn technician was very knowledgeable and took time to understand my concerns and personalized my service. Overall they are pretty affordable and are helpful with anything you may need. Definitely recommend them to anyone needing anything done with their lawn. Their treatment to my yard made my lawn look beautiful all spring and summer. I will be definitely calling them up again when I need them. I was very content with the way they did their job. Thank you guys again!

I don't know where to begin. I have been fighting with them for over a month to get my bill right…read more I had irrigation work completed with them. They're technicians do the work,but don't test it to see if any of it was working afterwards. This required them to come out 5 different times to complete the work, nickel and diming me every single time. After speaking with the supervisor, he told me he would credit me over $400. That hasn't happened, and he has had two weeks to do it. I am now receiving overdue notices from them again. They can't handle billing, they do crappy work, and they don't even know how to test the work that they do. Would not recommend.

Very unreliable company. They did my leave removal and irrigation for the past few years. But very…read morebad at communicating and overall I did not have good experience.

Our association hired this company to provide snow removal for our residents and we have not been…read moreprovided the service we paid for. Driveways have not been back bladed for days after the snow stopped. Sidewalks were not even fully cleared from the first snow and now that a second snow and freezing temperatures have set in they are horrible to clear. They say they will be there on property and they show up, drive the truck around the roads but don't do any of the driveways or sidewalks. We elected to do the one price for all of our snow removal. Maybe that's where we went wrong. There is no incentive to make more trips since they have their money. Also not sure if they have enough equipment or manpower. I only say this because across the street (same complex) is another association and they have a different snow removal company and they have had excellent service from what I can see. I'm very disappointed. Our association manager has fielded over 60 complaints from residents on this company's snow removal service.

I went with JK for my lawn and landscaping. We have them doing custom pavers for our outdoor…read morecovered patio in about 6 weeks. Got bids from 3 groups and liked Jack the best. All the bids were about the same from 3 reputable groups. I liked Jack, who I believe is the owner, personally bid the job. He was super upfront, matter of fact and professional. Timely communication. I'll update review post work but so far I was impressed. *Update, landscaping job has finished. The work was done earlier then projected. It was a lot more work than I realized to get this done. They did a great job. The pavers look amazing! We did a last minute add to the project which turned out amazing. I am very happy with the work and result. Jack was thorough and great with communication throughout. I think among everyone I've worked with in this project, JK communication was at or near the top which is huge. Jack was also flexible with deducting costs for a few minor issues that were debatable was far as who would be responsible for payment. I also appreciated this. I would highly recommend Outdoors by JK, and I am now using them for lawn treatments as well.