Warren was really nice and accommodating and the bus was such a vibe and clean as well

We booked Ultimate Limo 4 U and from beginning to end they were so very friendly, informative and fast to respond. We booked for a custom christmas light tour and it was absolutely magical!!!!! Our driver was amazing, he enjoyed the Christmas lights as well and it was such a magical event! we will book every year :) read more

Definitely would look elsewhere. The limo was dirty and run down. The driver was nice but Karen, the office lady, was horrible to deal with. Rude and aggressive and gave our driver very strict instructions and he almost left us at our venue as Karen told him if we weren't ready to leave as he wouldn't get paid if he stayed. We found some garbage in the limo and there was an inch of dust. Ripped fabric throughout and the ceiling fabric was falling down on us. Karen and the limo almost ruined our night but we tried to make light of it so she wouldn't win. Definitely do not recommend! read more

Being a boss playa as I am I ride in a lot of limos... for me it ain't no thing it's a way of life.. Bae got the limo bus for her bday and man it was lit AF!! Man we had bottles, good music the shizzz on point!! As we cruising downtown we had the music pumping bitches be twerking I'm sitting back in my Gucci suit and gator boots with a fresh cup of Lien in my hand thinking... damm it feels good to be a gangsta.. me a brigs and skins were gonna get it at the club fo sho... When we got out bae says to me "daddy I left my I.D and phone on the limo" man I was so pissed I was feeling like wayne Brady when he almost had to smack a B... just I kept it cool wasn't shook and called my driver who is now my boy.. I was like Yo Raj... bae left her stuff on the limo.. let me tell you ask for Raj he's the man.. came back right away no hassle or Attitude gotta love service like that!! Thanks Raj.. from driver to homeboy in one night.. Got Into the club and we tore it up... like beat it up up up up.. bottles popping, money in the air just another night for the playaz club baby!! Thanks Raj... till I see you again... rip Paul walker read more

**Updated May 2017** 0 stars to 3 stars I was unexpectedly contacted by the company on May 17, 2017 to advise that they were under new management and if there was anything they could do to encourage me to try them out. I appreciate the effort and because of this effort have updated my review. I cannot truthfully give them any more than 3 stars because I haven't actually tried them out. However, their willingness to rectify a three year old review is commendable and because of it I will give them due consideration the next time I am in the market for a limo. Compared to the atrocious way the last management handled their potential customers, this new management is obviously doing something right! **Original** I sent in a quote request and promptly got my quote; with a nice suggestion that if our party went down 1 person, we could fit in a smaller vehicle. Appreciative of the suggestion I inquired as to how much that would then be, and received my response shortly after. This is when my experience went downhill. In acceptance of the quote I received I emailed back saying I would like to go ahead and confirm the booking. 3 days went by with no response; so I decided to pick up the phone since we're getting closer and closer to the date and I didn't know if and when these people were going to contact me. The lady I got on the phone was barely pleasant. But pleasant and cheap enough for me to put the lack of customer service aside. In those 3 days our party had some cancellations so I asked this lady on the phone what the next size down would cost. I liked the price but still told her I'd talk it over with my party. We all agreed so I went back to email them at 1:49 pm - in the middle of the day - to say, "thanks for the info; I'd like to confirm the details" (along with some other questions about payment, etc. in the same email) One day went by.. and then a 2nd day... Knowing how MY own company deals with adversity left on something as public as Facebook, I knew that, if instead of sending my frustrated "Hello? Is anyone there, I want to book my effing event." email, I'd leave a comment. SOMEONE will answer me. And I get an email. No phone call, an email.... saying "All confirmations need to be made with a credit card" .... that was it. I go back to Facebook, maybe there was better information there. And I see my comment on their page was deleted! My company would never delete something like that from our page. We know full well, facing a frustrated customer PUBLICLY can only BENEFIT the way the company is perceived, instead of hiding behind the computer. Case in point: they emailed me after my FB comment instead of calling me. I saw they weren't going to call, so even more frustrated I picked up the phone again..... VOICEMAIL!! lmao so I leave a message to speak with a supervisor... I hang up and say forget it, after all this, their seemingly cheap rate, is one, clearly cheap for a reason, and two, not even worth the hassle it has already been. Only now did I begin to look for other companies - And glad to say I found a very pleasant company for the same price! :) After 45 minutes from leaving my voicemail I actually got a call back - go figure lol the lady was even worse than the barely pleasant one, this one wouldn't be quiet! I could barely get a word in edgewise! And had to bite my tongue from saying 'would you stop talking for a second!" Finally I said, "This call came 2 days late." I would NOT recommend this place in the slightest - and I didn't even use their service! I don't even want to think about if I had gone through with the booking! You'll find the same rate at this other company I found and the guy's service on the phone was leagues better! I sometimes forget how spoiled our clients are at my work with the caliber of customer service we provide, that I always assume every company just IS that way... but it's just not the case. Post event update: went with Destiny Limousine, and they were FANTASTIC! read more

We booked Ultimate Limo for our wedding because they have an impressive lineup of limousines and they have won awards for their wedding service. I booked early to make sure they had the Lincoln Navigator available for our day. It was a little disappointing but not terrible that they showed up in a GMC instead. However, they were on time throughout the day and even showed up early for pictures and to make sure we were on time. This would have earned them a five star rating except for that our afternoon driver did not appear to know his way around and always found himself in traffic which was made more irritating by his hard braking. I don't want to be too negative though, they did have good prices and good service complete with a complimentary bottle of champagne. -0.5 Not delivering on Lincoln Navigator -1.0 Driver not knowing the best route to a pre-scheduled destination and hard braking +0.5 Prompt Service read more

Ultimate Limousine has set the bar for Crimes Against the Service Industry. Argumentative, unapologetic, rude, impatient, dishonest, and rude again. Here's my story... I booked Ultimate Limousine for my Wedding Day. Impressed by their display of awards at the Vancouver Wedding Fair we decided to book them. From the outset of our communications with Ultimate Limousine, they appeared to be in a rush to get off the phone. Having worked in the service industry myself for 15 years, I gave Ultimate Limo the benefit of the doubt. I understand that one can't always be on point, but the relationship never improved. Ultimate Limo said they could not hold a Limo without a credit card. I provided a credit card to hold the Limo for our Wedding day, went home and spoke with my fiancée, and we confirmed the details of the Limo service. We wanted to make sure that the limo was white. I phoned back, as I had not received any confirmation email. The individual who answered said that they had no reservation for us. To avoid losing the reservation for our Wedding day, I confirmed all the details again, and the individual took them down and made us a booking, just in case. The booking was for a white limo. I received a call the following week from Ultimate Limo. The individual who contacted me said that there were two reservations for me on the same day, and one is for a Limo of "no preference" and the other is "white." I told them that we wanted a white limo, as it is for our Wedding day. They told me that because originally I said "no preference" they would not honour the "white" limo reservation, and they deleted it. After debating with the Ultimate Limo representative (Why?) she kept repeating that the original confirmation said "no preference." Let me note now that, nowhere in their Terms & Conditions does it say you cannot update/change a reservation. If you bought a black toaster and you weren't satisfied with it, you could return it for a silver one to match your other appliances... this applies to pots & pans as well. I asked to cancel our reservation and return our deposit. They said they could not return the deposit, and that we had to pay a cancellation fee. Their Terms & Conditions does say that the deposit is non-refundable, yet it had been a week and no deposit was taken, and to this day, we have only one Credit Card charge from Ultimate Limo and no deposit charge. So technically we should have been able to cancel--and without penalty--as there was no binding deposit. The Ultimate Limo rep insisted that we at least allow them to try and secure a white limo before going ahead with a cancellation. Far enough. We agreed. To back ourselves up in writing, I wrote in reply to the "Confirmation Request", "We have decided not to confirm this agreement. As this limo will be for our wedding day, we require a white limousine. Please cancel our reservation request. Thank you." Two days later they replied with a single sentence, "We have confirmed this vehicle is now white." Now I am only 29 years old, but I do have a decent grasp of the English language, and what each of these words mean, in the given order... It means that the thing that was confirmed is coloured white. Any reasonable person would come to this understanding. Let's jump forward to after-wedding communications with Ultimate Limo. They said that the email that they sent to me saying, "We confirm that the vehicle is now white", does not mean that the booking is updated, and that I should not have assumed I was receiving a white limo. The rep stated that a booking is only updated if they send a confirmation email of the booking update. Needless to say, this argument went in circles. I then noted that they had two reservations for us, one as "no preference" and one as "white." They said that if there are two reservations, that it is my responsibility to update the correct reference. They said that 'you can't expect us to keep track of names' and that 'I should have provided the reference number every time I called to make sure I had the right reservation.' Again, the terms and conditions provided by Ultimate Limo at the time of booking make no mention of a need to provide any reference number. Therefore, anybody would understand "we confirm that the vehicle is now white" to mean just that. You cannot arbitrarily impose terms on a booking that were not made known to the customer. If the booking system has errors, such errors are theirs to correct and not the fault of the customer. And, regardless, I replied to the Actual Confirmation Email, that contained the Reservation Number, and they replied to that! Back to the Wedding. The Limo arrived in black at 2:00pm. Our Wedding ceremony was at 3:00pm. This limo was picking up both the Bride's and Groom's party. I was told by the Ultimate Limo rep that I should have requested another limo right there... Read the rest: https://ultimatelimo.wordpress.com/ read more

I booked in with Ultimate Limousine for my recent wedding. I would NEVER recommend this company. Your wedding day is one of the most important days of your life, but this company did not take it seriously. The driver arrived wearing dirty overalls and had been in an accident on her way to my home; so not only was the presentation of the driver poor, the condition of the vehicle was worse. My husband and his groomsmen had to sit on the limo with no AC on as the driver did not know how to work it... it was over 30 degreees outside and they were in full suits. When I voiced my complaint to the owner of the company, she asked why I didn't call to arrange for a new limo... given that we were on a timeline to get to the venue, ordering a new limo isn't most peoples first reaction as the priority in the moment is to get to their wedding. I felt the owner had no compassion for myself and my husband and did not understand the importance of the occasion and proceeded to place blame onto us for not interrupting our wedding day to call. In business, your employees are a reflection of your organization, we did not want to take a chance on getting another bad driver. Needless to say, we will NOT be booking in with them again. This is unfortunat as we had multiple friends getting married within the next year. read more

Great company. Really easy going driver that made our group night out a memorable experience. Thank you and we will be recommending your company to everyone! read more

Driver was amazing ! Company was very customer orientated and gave our group privacy while in the limo yet was very outgoing as well when picking us up and that ! Party bus had a good sound system and comfortable ! Overall great experience and will be using this company from now on for nights out ! read more

When me and the girls pulled up at my wedding ceremony we sat in the limo awaiting the right time as there was no room in the front of the church. I kid you not, the driver smoked in the limo. He had both driver doors open (as if that would help) and sat in the passenger seat smoking. The window into the back of the limo was wide open so the smoke billowed into the back. When one of the girls asked him to stop he snapped "IT'S RAINING". Are you kidding me Ultimate Limo? The last thing I did before walking in to get married was hack up a lung because it was that or stand in the rain in my wedding dress. read more

Worst customer service I have experienced in the event industry. The woman on the phone was extremely rude and whoever runs the email account has absolutely no professionalism. I was not treated as a valued client, but as if I was annoying them by booking my limo with them. You sacrifice quality service and politeness for cheap rates. Do not book with this company! read more

Ultimate Limo was BY FAR the WORST customer experience i have ever received. All of the personnel that either called me or emailed me were extremely rude. I had a limo booked with them but due to a family emergency i had to cancel. One personnel told me i would be getting back my 500$ in a gift certificate form, then the next minute i was being ripped apart through email that i was NOT receiving any credit. STAY AWAY FROM ULTIMATE LIMO, WORST CUSTOMER SERVICE. read more

Worst Limo service in Vancouver. I had to call them twice to book & they lost my reservation. I had reserved for a full hour but they marked me down for drop off only so I only got 40 minutes but paid for the hour. I left them two voice mails in the following days and they never returned my call. When I finally got to talk to them, the woman on the phone was incredibly rude & kept talking over me. I would certainly never use there services again. read more

Booking with this company was easy enough, but on the day of pick up they were an hour late and made no attempt to contact me to inform me of not being on time. This lead to missing dinner reservations and accommodations for the entire night planned downtown Vancouver. They then asked for a VISA/Credit card on arrival for a damage deposit, which was fair enough and not a problem. However, when asked if this card would be charged for the cost of the limo the driver replied with, "No, no, no, not at all. Nothing will be charged from this card." When transaction went through they ended up charging the card they blatantly said wasn't going to be charged. Somewhat argumentative and rude when communicating with at the office. However, the driver was extremely nice and accommodating... once they actually arrived. While I continue to complain, I should add the limo also appeared to not have been washed in the exterior for quite sometime. I would not recommend booking with this company. Maybe try your luck somewhere else. read more