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    Ultimate Patios

    3.0 (12 reviews)
    Open 10:00 am - 5:00 pm

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    Raymour and Flanagan Outlet

    Raymour and Flanagan Outlet

    (8 reviews)

    We've purchased multiple pieces from Raymour & Flanigan over the years, but after this experience,…read morewe won't be coming back. We ordered a couch over Presidents Day weekend specifically to take advantage of their promotional Visa gift card. We placed the order on Monday with a scheduled Thursday delivery, based on their advertised 3-day in-stock guarantee. Thursday morning at 7:30 AM, we get a call saying only 2/3 of the couch had arrived. We were given the option to accept a partial delivery or reschedule, so we pushed it to Monday to receive everything at once. Monday got delayed due to snow -- understandable -- so we moved to Tuesday. Then Tuesday came... and once again, only 2/3 of the couch was delivered, with no notice. The missing piece -- the entire reason we rescheduled in the first place -- still wasn't there. We didn't receive the final piece until the following Monday, a full TWO WEEKS after ordering something that was supposedly in stock with a 3-day guarantee. When we reached out to discuss the situation, we also asked about the promotional Visa gift card. Instead of resolving anything, Michelle Knight spent an entire month going back and forth over email, giving conflicting information, claiming she was speaking with a manager, offering a delivery fee refund but trying to substitute the Visa gift card with a store-only card, and repeatedly saying she was "checking" or "out of the office." There was no real progress -- just constant runaround. After a month of this, I finally got a manager on the phone -- who hadn't heard about this situation at all. At that point, it became clear we were being misled the entire time. If we hadn't escalated it ourselves, we'd likely still be stuck in that loop. This was incredibly disappointing. Between the failed delivery promises and the lack of honest customer service, this experience completely changed how we view Raymour & Flanigan. We just purchased a new home and have a lot to furnish -- and after this, we'll be taking all of our business elsewhere. I'm tired of companies that don't honor what they advertise and then argue with you every step of the way instead of making it right.

    We purchased the protection plan for our couch and one of our zippers on the pillow broke. We've…read morebeen trying to get a replacement pillow since the beginning of October. Four months later and about seven phone calls and using the online form three times, which the store admits doesn't work, and we still don't have a pillow or any answer as to when we will be getting one. Their purchase protection plan is a joke. Would never buy from the store or their protection plan again.

    Ultimate Patios - outdoorfurniture - Updated June 2026

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