I'm updating my original review to reflect the current situation…read more After posting my review, I was contacted by the service department regarding my missing key. They informed me that the key has been located and is being sent to me. This review is specifically regarding the poor communication and lack of follow-up from the service department, rather than the quality of the warranty work itself. I scheduled my vehicle pickup well in advance after having warranty work completed. However, upon arrival, I was informed that my service advisor was no longer with the company. Due to this transition, I experienced a much longer wait time than expected. The primary issue occurred once my travel trailer was finally pulled up: the service team could not locate my keys. I was told that the manager was currently in a meeting but would call me later that day to resolve the issue. Because I have a spare set at home, I was understanding and willing to give them time to follow up. Unfortunately, the day has passed, and I never received the promised phone call. Furthermore, because I was not provided with the manager's name or direct contact information, the burden is now on me to spend my own time tracking down someone who can help. The service work may have been completed, but the lack of internal communication, accountability, and basic follow-through turned a routine pickup into a frustrating experience. I hope management reaches out promptly to return my keys.

I probably should not be leaving a poor review since they still have my brand new trailer but this…read moreplace is terrible. I purchased a new RV from a different retailer earlier this year and had to have some warranty work completed. I took the trailer to Mike Thompson since they are a Grand Design dealer. The check in process was really smooth. The service representative was friendly and left me thinking this is going to be a positive experience. Boy was I wrong. I took my trailer in for warranty work on 4/24/26 and it is now 7/8/26. I have been very reasonable and understand that some things such as part delivery are out of their control. The main issue is the LACK OF COMMUNICATION on behalf of the service department over the past 2 months. I was repeatedly told by the service advisor that he would call me back and he never did. I finally spoke with the service rep and he said that there were 5 or 6 minor repairs that were complete and all that was pending was the countertop, so we agreed that I would pick the trailer up and bring it back when the countertop arrives. The day I went to pick it up, I was checking out and noticed that most of the items on my invoice were marked as not complete. We are talking as minor as replacing an exhaust vent on the outside of the trailer and a seal below the sink. How could the service advisor not have known that the work was not complete? How could he have not communicated this to me? All he could say was they sent the wrong seal. As frustrated as I was, the parts supervisor stepped in and said he would personally find out what is going on, specifically with the countertop, and gave me his card. I called and left him a message over a week later and he never called me back. The service manager (a different person) called me after I left the dealership that day and said she would personally get to the bottom of the "miscommunication" first thing Monday morning (June 29th) and get back to me. She never called me back. I was there on Friday, June 26th and it is now July 8th and no call from anyone. You would think with two supervisors involved that one of them would have called me in a week in a half. You would think that they would make it a priority to reach out with some news. It is no wonder the service rep treats customers like this if his supervisors could care less. They have had my trailer longer than I have since I owned it. So disappointing.

We stopped in a couple of weeks ago and met Brian. He was thorough and helpful and answered all…read moreour questions about a ClassB+ that we really want to buy. Even looked at it's history in his office and brought out their original paperwork. This level of service is a breath of fresh air and we were just a couple walking in off the street. The dealership is clean and it appears they only offer the best in pre-owned RV's. We thought this RV was exceptional and his service matched. Though we've not purchased an RV yet, when we do, we'll return to Brian.

We had an AWESOME experience with Beach Cities RV! We did everything over the phone with Gavin &…read morethen flew to pick up our new Pleasure Way Plateau TS. The phone calls & emails were easy, casual & professional. He answered all our many questions & made the buying experience a pleasure- which was an absolute wonderful surprise. We signed all the paperwork with Jim & Phillip did a full walkthrough with us & he was so patient with us. Hands down, the best vehicle buying experience ever! Fly, drive or Uber to this place if you have to. Totally worth it!

This shop could not have made buying and selling a camper any easier. I bought a used Lance…read moreslide-in a from Galaxy a few years ago. They were willing to negotiate, patient when I picked it up and took time to explain all the systems to me. In addition, they gave me the peace of mind knowing they'd help if I had any troubles (which I did not). When I was ready to move on to another camper, they took my used camper on consignment and sold it in weeks. This is a locally owned, zero hassle shop. I highly recommend this team.

We had researched and looked at a variety of trailers RPod and Grand Design. After positive…read morefeedback from friends and neighbors we turned our focus to Lance trailers. The quality of the build, smart and thoughtful design and the corresponding retention of value resulted in our scheduling a trip to the nearest Lance dealer, Galaxy Campers in Ontario. We had heard great things about David, the owner and Miguel, the sales manager. From an initial phone call to David and two subsequent visits where we met David and Miguel we experienced friendly, professional assistance without any pushiness. We ended up placing an offer to buy a new 2024 1875 model at an outstanding price. We negotiated some upgrades, an extra solar panel, two 300 amp hr lithium batteries and an E2 weight distribution anti sway hitch. They were able to complete the upgrades and we closed the sale today. Miguel went over every aspect of the trailer's design, controls having us interact to see firsthand how the controls and options worked. Thorough not rushed and addressing all our rookie questions. David dialed in the rear view camera and corresponding monitor so we had a perfect rear view as well as explaining all the steps in hitching and unhitching the trailer. Again I participated instead of just watching the steps involved. It's the little things replacing a tiny cotter pin with a larger one for ease of use, Paper work was efficient, both David and Miguel made sure I had their cell numbers for any later questions. Great product, great service and value and supporting a second generation family business just puts the icing on the cake. Our first trip, back to Oceanside, went flawlessly. David answered a call from us when we questioned the battery disconnect off setting after arriving home. Great people to work with!

We purchased a used RV, first time owners, and came here for service on our 2022 Forester 2401 MBS…read more We did a lot at this first visit: 6 new tires, adjusted Slideout, reinforced the ladder, added another solar panel and new controller, resealed the roof, and a lot of miscellaneous items. We also spent a lot on this initial service, but we felt very satisfied with the quality of work done and overall value. Jeff and his team know what they are doing, and they do a very professional job. He gives good advice on what is and is not a good idea to fix/alter, and he is very customer oriented, making sure things are clean and working as they should, and even threw in complimentary items during the service like a replacement cover for our awning arm he happened to have, moving my fridge to gain a storage space for my long pans, adjusting my shaky rear view mirror, etc. The quality of the work here is great, everything works well and I like that he did some more service items that were really needed (!) like flush my hot water tank- it was so full of white scale! He also works with the insurance companies to fix things that are under warranty and makes it happen in a reasonable amount of time, as much as he can control. We were looking for a good RV service provider for our "new" RV since we plan to keep it for a long time. We definitely have found that service partner here in Jeff's group. They are so knowledgeable and experienced, and he is so reasonable and easy to work with. We highly recommend this business and will definitely use it in the future. Note: If you have to wait for an appointment, it's worth it. The business is popular for a reason, and it's not like other places you hear about where they keep your rig for months and leave you hanging. If they are waiting for a part, they call you when it comes in and take care of you when you bring your RV back in.

I stand with everyone else. This place works with you, keeps you informed. The staff is great. I…read moreuse the dealer once. What a mistake. This place is 1000% better. Much friendlier and professional. I really recommend this place. The reason it takes a while sometimes is getting the parts. But, they got it done. This place is very reputable. Use them. They take insurance.

Mike, Sheldon and Fredy were kind to us. All 3 answered our questions (we had a lot) and helped us…read morethrough the process. The team worked together to get us what we asked for.

Phenomenal experience thanks to Keith, Casey, & Mike. Just stopped in to take a look and Keith…read moregreeted me kindly and without a push toward any particular coach. I found a Thor 32A Hurricane that was perfect for me. The process was quick and hassle free with no pressure to make a purchase. Though I bought my coach as is, Mike made sure that EVERYTHING was fixed and like new before I drove my coach off the lot. Being a new coach owner, I had a lot of questions Keith, Casey and Mike have always taken my call. I cannot recommend this dealership highly enough! Thank you to all of the Mike Thompson team for making my first purchase such a great experience.

Highly Recommended!…read more Brad and the Aladdin Certified RV Inspections team did an excellent job inspecting my new 2026 Grand Design Imagine travel trailer. You may ask why anyone would pay to have a brand-new RV inspected. The simple answer is that modern travel trailer manufacturing is not what it once was. Increased production speeds can often come at the expense of build quality, and new units routinely leave the factory with defects that are not immediately apparent. Unlike the automotive industry, RV warranties are often shorter in duration and may cover fewer components. Failing to have a new RV thoroughly inspected can leave owners responsible for costly repairs if problems are discovered after warranty coverage expires. Issues such as roof leaks, frame assembly defects, plumbing problems, electrical faults, or improperly installed components may not become evident until months or even years after purchase. By then, the responsibility for repairs may rest entirely with the owner. That is where Brad and the Aladdin RV team provide tremendous value. As an Operations and Maintenance Manager for critical facilities (think data centers). I know and understand the importance of commissioning and thoroughly testing systems before they are placed into service. Effective commissioning requires a professional with the training, experience, and attention to detail necessary to identify potential issues, evaluate their consequences, and document findings in a clear and methodical manner. My RV was brand new and had never been registered. Despite this, Brad's inspection uncovered multiple concerns that required attention. This saved me money right from the start. His report was exceptionally thorough and included detailed documentation, photographs, and videos of the inspection process. The report itself is a valuable record of the RV's condition at the time of purchase. Because these issues were identified before closing the sale, the dealer was required to address the warranty repairs before I took ownership of the unit. I strongly recommend having an independent inspection performed by an accredited inspector before completing the purchase of any RV. While these inspection services are not inexpensive, they are a bargain when compared to the potential cost of undiscovered defects and future repairs. More importantly, the peace of mind that comes from knowing your RV is not a lemon or a future money pit is priceless. Overall, I highly recommend AlladinRV and Brad for their professionalism, technical expertise, attention to detail, and outstanding customer service. If I ever purchase another RV, Brad and his team will be my first call for a pre-purchase inspection. Thank you, Brad and the Aladdin team, for helping ensure that my investment was protected from day one.

I was referred to Brad (and his lovely wife Eileen) and I'm so thankful that I found them. Their…read moreexpertise and professionalism was outstanding! Great teamwork. He performed a pre-purchase inspection on a Class C RV for me. There is no doubt in my mind that I hired the best man for the job. I highly recommend Aladdin RV Inspections. Brad is very clearly an expert in the RV inspection field. He has many years of experience. It is very clear that he thoroughly loves what he does. He communicates very clearly and timely. He was *extremely* patient with me, a beginner "newbie" to the RV world. His attention to detail and thoroughness was remarkable. He provided a very detailed report (probably 200 pages) with pictures, videos, and red notes on pictures to help beginners avoid making costly mistakes.

Our experience at Giant RV was absolutely amazing from start to finish…read more Carlos C. was the person who helped us purchase our RV, and he truly went above and beyond. He showed us everything -- Class B, Class C, trailers under 20 feet, 20-foot trailers, and even 23-foot options -- and had incredible patience throughout the entire process. We went back and forth for about three weeks because our family couldn't make up our mind. We were trying to find something that would fit both our lifestyle and our backyard space. Through it all, Carlos never pressured us and made everything feel easy and comfortable. Even with our daughter excited and running around, he never once seemed frustrated -- just patient, kind, and understanding. We finally decided on a 20-foot trailer and are so excited for the adventures ahead. Carlos is definitely our guy when we're ready to upgrade in the future. Dan gave us an amazing, extremely knowledgeable walkthrough. I felt bad because I had a million questions, but he answered every single one with patience and even shared great tips and tricks along the way. The walkthrough was seamless and made everything very understandable for a first-time RV buyer. If you're able to choose your walkthrough person -- Dan is the man! Jason from parts also helped us out and did a fantastic job with our purchases. He helped us prioritize what we truly needed now versus what we could get later, which made the process stress-free. Great customer service all around -- we'll definitely be back. Highly recommend Giant RV in Downey. Amazing team, no pressure, and a truly great buying experience.

My family and I would like to thank Anita for the great customer service she gave us . To say she…read morewent above and beyond is an understatement. We had some minor issues with our Class C weeks before our trip and even though she couldn't promise us anything which we understood she came through in such a huge way. She is so professional, greets with a huge smile and you can just tell she loves what she does and her customers . She was always is communication with us and giving us daily updates . Thank you Anita for all you did for us and for making our family trip happen. Giant RV is lucky to have you .

Our journey began with Motorhomes of California back in December 2025. We made contact with Ben…read more(sales man), who was very responsive and knowledgeable about the RV. After finalizing the deal and trading in our RV, we purchased a 04 Monaco Windsor. Ben helped us with some repairs and helped us install some missing parts, he was very transparent and honest with the step by step process. Overall, we are very pleased with our purchase and I would definitely recommend Motorhome of California to anyone especially working with Ben. Thank you,

My son purchased an RV from Motorhomes of California, he filled out the paperwork in August, and he…read morestill has not received the registration or title. The reps won't update him on the status of the registration and title. This is very unprofessional behavior from a business. Beware!!! You've been warned....