Route 51 in the south hills of Pittsburgh, Pennsylvania is a gritty corridor. It's full of trucks,…read moreconstruction, and soot of many varieties. Thank goodness we have Mr. Magic as a shining beacon to facilitate us from gloom to groom to vroom. The equipment is new and the staff is exceptional. Bill and Mark are the standout employees to help your car look its best. In three minutes, your car will be dapper. If you purchase the unlimited pass, the car wash pays for itself if used more than twice a month. This is the true value and worth every cent. When entering, the license plate reader scans you and the gate opens. There is literally no fuss nor wait. I don't use the free vacuums that much, but they did come in handy yesterday!!! pro tip: When you buy an unlimited pass, you may use all of the Mr. Magic car washes in the area and there must be more than a dozen of these things. That is very convenient.

Mr magic car wash does not deliver on promises , two car wash's broke down at the same time…read morehmm... white ring left on vehicle , car not dry, This is their promised ( every time they claim) but don't complain , their very rude... with no answers This is a bad company this ,is the results from my better business bureau complaint Hi Mr. Newman, Thank you for taking the time to share your concerns. ( they wouldn't listen or help when I called just very rude)We understand how inconvenient it was to arrive at two locations that were temporarily closed for maintenance. (You think )Since you referenced "Always work as a team." Our maintenance and operations teams follow that rule closely ( they need to put some money back in to there product)when equipment needs repairs, they act together to keep everything running safely and reliably, even if that occasionally results in overlapping downtime. ( more than occasionally) As outlined in our terms and conditions: "Although this is an unlimited use car wash program, the car wash equipment is mechanical and may occasionally be unavailable due to repairs or maintenance or due to weather conditions or other events beyond our control. It would be in your control if you spend some money)We do not guarantee any of our car washes will be available to you at the time you seek to use it. ( I know that for sure , and you don't care rude people)Your unlimited package is accepted at each of our car wash locations. We are closed on Easter Sunday, Thanksgiving, and Christmas Day and operate on reduced hours on other holidays. ( nothing else to say , commercial not needed) Credit is not issued for holidays, maintenance, repairs or other closures." These expectations are in place because safe, effective maintenance sometimes requires closure found that out had to go to third location)even on days when you'd prefer otherwise. We also want to clarify one of the concerns you mentioned: we do not use recycled water in our wash process. The water used during the cleaning stages is fresh, treated water that meets all local and EPA requirements. (If true , why EPA , ) Regarding your interaction with our representative, we're sorry the closing (very very rude)question--"Is there anything else I can help you with? (Thru out the call )felt dismissive. It's a standard part of our call ( ver very rude, mean person )process, though we understand it may have seemed abrupt during a frustrating moment. ( think very rude)The conversation was notably tense, ( yes she was )but our staff remained professional while assisting you.( not true did not assist me in any way) We'd also like to note that you reach out frequently with concerns, (tell you there product needs help , and staff needs help)and each of them has been escalated to our maintenance team ( car still not clean like promised)even when the issues you describe haven't aligned with what we see on-site (oh of course you would say that rude person )or with feedback from other customers. Nonetheless, every report has been addressed.(not true white circles left on vehicle , looking like dirty water) If you ultimately feel another company may better match what you expect, we understand. (Of course you would you say that)However, we would be glad to continue serving you and hope your next visit reflects the quality we work hard to maintain. (Not true... hard work or working as a team these problems would not happen ) Thank you,( not welcome rude people) Mr. Magic Car Wash

I haven't had any issues with Ultimate Shine in the past and service was always good, but until the…read morenew female manager is gone I won't return!! Shes extremely rude for an overweight car wash attendant!

From the owner: Ultimate Shine Car Wash provides a superior car washing experience with over 30 locations in…read moreTennessee, Virginia, West Virginia and Ohio. This express facility, located in Morgantown, near Sesame Dr & University Town Center Dr, features an automated tunnel for exterior washing, plus vacuums, microfiber towels, and window cleaner, free for use with your wash purchase. All Ultimate Shine car washes feature state-of-the-art Neo Tex brushes and biodegradable detergents to gently wash away road grime and dirt, leaving vehicles with a shiny, refreshed exterior. Our undercarriage rinse, Ceramix compounds, and buff-and-dry systems keep vehicles protected from harsh environmental elements and weather-treated roads. With four wash packages, unlimited memberships and special family plan pricing, Ultimate Shine Car Wash offers vast optionality in services, locations and convenience.

Great service. They run some specials which are great deals. Recommend them as a quality car wash.read more

Friendly people to greet you. The line is usually very short. Nothing better than a clean…read morecar-inside and outside. Great results!

Ugh. Do not go…read more Awful experience. Car damage that clearly happened inside their wash; refused to do the right thing. Would not release video to my insurance company that would show they were at fault. Customer service was appalling. Rude and condescending. The actual employees at the wash are hardworking folks, the rest, forget it.

The wash is fantastic, but there are a couple of things on which they can improve. For example,…read morethey ask that you not steer, put the car in neutral, and not brake upon entering the car wash. I get it, but at the end of the entire cycle, when I'm prompted to exit, I have to step on the brake in order to shift from neutral to drive. Often, there have been cars being cycled through which were just a few feet from my rear bumper. ALSO, there wasn't a lot of thought that went into their website and it shows. For example, if you have an issue, i.e., canceling a membership, an inquiry, etc., then you must call their corporate headquarters in Ohio, instead of the local branch. Just creates headaches, especially when they're gone for the weekend. Too bad because, like I said, their car washes are actually very good.

We pulled into the long line to wash the road salt off after a heavy snow. The staff taking the…read moremoney was nice; however, the young man at the entrance was a little brusque with me and kept holding his "instructional signs" close to my window (e.g . Hands off steering wheel and no brake, pull forward, etc) when I stopped to be sure my intermittent wipers were turned off. $20 for a wash and wax and undercarriage spray that left the back of my car filthy. We'll go elsewhere for future car washes.

This North Hills car wash location is one I have visited my entire life, from sitting in the…read morebackseat of my parents car to now with my own grandkids in the back. While the attendants are mostly friendly and helpful at this location, I am FURIOUS with Mr Magic as a company. They have been continuing to charge my account even tho it has been cancelled since October. They are refusing to pay back the three months when I was charged in error. The worst part is you can't reach a live person only "Bubbles" their AI assistant. So frustrating!!! My advice is pay each time you need to go, or try one of the zillion new Mod Wash locations in our area instead. Do better Mr Magic! :(

It's a car wash…read more.. They do have multiple stalls with self service and fully automated options. The inside of the car wash seems clean and maintained, but the ordering kiosk is so worn that you cannot even read the options anymore. The pricing seemed pretty standard and it did remove all of the salt stains from my car. I think the only way to really value these places is to have the annual pass.

This is specifically about the pet wash since I did not use the car wash. The pet wash I usually go…read moreto is $5.00 for 10 minutes. This one was $14 for 10 minutes. There is also black mold on the tub door, maybe have someone clean the stalls weekly with all that extra profit?

Over priced, owner is not friendly to customers. The wash itself is done well usually.read more

The kid who greeted me was very friendly and helpful. He showed me how to navigate the menu on the…read morecard/cash lane. He deserves 5 stars. My review only gives 2 stars because the guy at the wash entrance was LESS than enthused with spraying my car pre-wash. Then I get to the drying area and the two guys were bitching and ticked off because the car wash was open for business during Labor Day weekend. And they didn't do a very good job of drying my car. I liked you guys better when you did the inside of the windshield and people weren't complaining about working.