I have been coming to this location for a number of years for multiple services. The staff is…read morealways friendly and the space welcoming and they take good care of their clients. I have always had great experiences with the technicians and front office staff for my mammograms. The only reason I didn't give it 5 stars is that sometimes finding availability in their schedule can be an issue. Sometimes, I have had to schedule weeks out and their office hours are not conducive for folks who work 9-5. However, if you have flexibility during the weekdays I highly recommend them!

This is not my favorite facility, but if I need imaging done right away, Tower is almost always…read moreaccommodating. I have had significant issues with charges being more than quoted over the phone, incomplete communication about authorization, deductibles, and other things. However, generally speaking, they have gotten the job done. I don't like that parking needs validation and they only validate up to 1.5 hours - and some mammograms take longer with ultrasound and additional imaging. They also can be a bit short over the phone, and fail to provide context that other radiology facilities might be more inclined to include. However, I do appreciate that this location has a broad range of services available and is prompt with answering calls and attempting to answer questions. Never my first choice as there are some amazing radiologist in the area, but a lot of them have inconvenient appointment times and can take months to schedule. I wouldn't suggest parking on the street, as the police ticket cars immediately when the meter expires. The parking garage is also an issue when going for a first mammogram as they tend to take longer. For subsequent visits, they are good about getting patients out very quickly while still doing what needs to be done. Though, you may feel rushed, I do like it better this way than worrying about having to pay for going over time in the parking garage. One thing I don't like about them is that they had been charging $20 for a CD to bring back to your provider. The other radiologists that I've been to have never charged me for a CD, so I was very disappointed as my provider was shocked that the CD costs exta and she prefers the CDs to go over the findings with patients in an extended consultation with lots of visuals - she apparently needs to CD to do this effectively, so I was not able to receive the same level of detail about my treatment plan that I previously received, due to having my imaging done at Tower Radiology. I hope that they reconsider this charge. Anyway, I think it is better to know what to expect going into it. I added an extra star for convenience.

Awesome service ! Love the new location. Team very professional and knowledgeable. The customer…read moreservice is excellent.

I went to CRA suite 301 for mri and mammogram and they were FANTASTIC from the front desk reception…read moreto the techs --pretty much all paperwork was done digitally--please pay attention to the texts and emails as they are to prompt you to fill out paperwork and you can take pictures of medical info on phone /iPad and instantly upload -which saves time when you get to your appt -there may be a few things to sign but not much --also for mammogram they offer additional service for $59-- another (3rd party) screen ---I have one of those extra medical dollars plan for work so I used the little credit card they give you to pay the 59bucks..this is totally optional Note this is the site in the medical complex with all the little brown bldgs next to Suntrust (I think suntrust is truist bank now I'll be back here for my next mammogram hope they have the same staff and if their corporate office reads this Kim at the front desk needs a bonus -Super Great Customer Service and the MRI tech today 1/13/23 at my 7am appt -a true jewel-cause I'm claustrophobic and she calmed my nerves -and mammogram tech super great friendly and funny -made that exam seemless and easy I tell you for Friday the 13th my day with my medical appointments started out great -I'm taking this great experience and running with it for the day :) Oh and the lobby and facilities were neat, tidy and modern - Had to go back for MRI # 2 and still GREAT service top notch again

So I got my mammies checked out the other day. Woo, Chile! (-_-) I had already expected "the…read moreworse", because of the horror stories I've heard, so I was a little (read: super duper) nervous. The nurse was helpful in explaining the process, guiding me through the procedure, and informing me of the next steps regarding my follow up visit. It was all over in minutes. The facility was sanitary and organized. There was a place for everything and everything had a place - fresh gown storage, used gown disposal, etc. Get your boobs checked. It's important. __ IG: @f.hux I #yelp and I know things. Keep reading... https://linktr.ee/f.hux #foodieHUX #yelpelite #yelpeatsdc #yelpdc

My care was excellent. Everyone was very friendly and professional. My care is always good. I've…read morenever had any problems with my care or getting appointments.

Went in for an x-ray. Staff was friendly. Techs were good. I've been here before and for a quick…read morex-ray with no appointment I was happy. I'm giving review before results which I hope will be ready tomorrow.... If not I assume it would be Monday.

very professional and courteous staff from the front desk to the technicians. I highly recommend…read morethem based on my experience.

The facility is always clean. I've had good experiences for most of my visits. Waiting time for…read moresome days are better than others. However, I recommend this place for most services.

The most atrocious medical care I have experienced. Top to bottom this place is awful. Avoid at all…read morecosts.

The scheduling experience left much to be desired and brought me pause because if this is the first…read moreimpression, I'm not sure about how the appointment itself would be. I originally called this practice because I had heard they offered a more comfortable open bore MRI experience, but when I asked the scheduler about it she told me that only closed was offered. I told her that the website mentioned it, she then responded that told me she wasn't aware of that. Hmm. Odd. Maybe I need to speak with someone else then? But for now let me just get on the books, I thought. Well, that's when the frustration continued because I found myself repeating basic information over and over and over again. I got to the point where I would intentionally add more pauses when repeating the information, the scheduler would repeat back the information to me...but then moments later would ask me to repeat the same information again. Is this how everyone at the clinic will be? Not listening the first or second time, therefore requiring me, the patient, to constantly repeat myself when it comes to an already uncomfortable experience? It didn't inspire confidence in me, that's for sure. They also talked very low, like they were shy -- I had to ask them to speak louder several times, then they would barely increase the volume. Think just a hair above whisper-soft instead of average tone. The low end of the volume dial on an old radio instead of right in the middle. Now that I'm reading the other reviews here about how their appointments went...I feel like I might have been better off just sticking with the Radiology clinic I normally go to instead of trying a different one. I'd recommend that the clinic train its support staff and coach them on professionalism, as they are often the first-line impression and can sometimes make or break an experience for the patient. Have them speak confidently and in a steady tone (not above a whisper). Teach them active listening skills, ensure that they have decent reasoning skills (the scheduler got my address confused for the doctor's address -- although the MRI order clearly noted which was which). Furthermore, have them versed on what is offered and what isn't. I had to explain to the scheduler what I meant with "wide-open bore MRI" although that's exactly how it was described on the website. Shouldn't they be familiar with that and able to talk to it when a patient asks about it? I'll more than likely go back to my old clinic, at least I know what to expect with them and they've been pretty consistent with their service over the years.

For the other office on the 3rd floor the Mammogram Imaging, the receptionist is unfriendly and…read moreconducts herself unprofessionally. Melody, who does the imaging is professional.

I was secheduled for an important ultrasound & My appointment was canceled 9 minutes after my…read morescheduled appointment time, even though I spoke to them beforehand and let them know I and was on my way, and they said it was ok. Instead of saying something right then in there, they waited until I got there to tell me the appointment had been canceled because the doctor "got off at 4:30." If the provider isn't available after 4:30, why are appointments being scheduled that late in the first place? Not to mention, the last time I was there I waited well over 10 minutes (but I guess it ok for the doctors) This time, I left work early, spent an hour sitting in traffic, and got absolutely no apology or acknowledgment that my time had been wasted by the rude individuals at the front desk. Very disappointing annoying lack of customer service and a complete lack of consideration for patients. 1 star. Do not recommend.

Great experience both times I've come here. Was in and out and EVERYONE was friendly. The woman…read moreat the front desk (I didn't get her name) was wonderful. She has the perfect personality to take what can be a stressful experience for so many people and make it more relaxing. The medical professional who saw me was great -- answered all of my questions, cautious, and friendly. Top notch!

I have no complaint about the technicians BUT American Radiology is no longer in-network for Cigna,…read moreand when I booked my most recent appointment they didn't inform me of this change. (They have always been in-network before, but now they're not.) So I'm having to pay out of pocket for my mammogram.

I wish my review could have been positive. Prior to this experience, I would have given a five-star…read morereview due to a staff member named Miss Theresa. She was kind, empathetic, and like an aunt. I was terrified and scared of having a biopsy in my breast, as I had never had one before and the fear of cancer took over. Miss Theresa came in, spoke with me, and let me know that it would be painless and I shouldn't be scared. However, after leaving the facility because they couldn't do the biopsy that day due to not seeing a clear view of my diagnostic mammogram, today's experience was a whole different level. If I could give a zero, I definitely would. My appointment time was at 8:30 a.m., and my check-in time was at 8:15 a.m. I filled out all the necessary paperwork beforehand. I arrived at the office exactly at 8:30. All I needed to do was sign the breast implant form that's not available for online, and that would have been it. But instead, a staff member argued with me in the open lobby, saying, 'You were supposed to be here at 8:00 a.m.' I said, 'No, it's 8:15 check-in. I've filled out the paperwork already. It's now 8:30. Why can't I get my procedure?' She got on the phone, talking to someone, and then again, out loud, said, 'No, you were supposed to be here regardless.' I was shocked and stunned. I thought they would just go ahead and allow me to get it done since I was on time for my appointment. It was bad enough that I struggled for weeks on the fence about getting this done, only to be turned away. I was so afraid that I literally stayed up all night. Now I have to do this all over again to pump myself up to go. I'm leaning on the side of not getting it done because I'm just tired. Women are dying every day from breast cancer, and for this office to be so careless, harsh, and nasty, I just left speechless. Then they wanted to reschedule me, but I don't want anything to do with that company ever again. Ladies, if you are having issues, stay away from this place because they don't care about you or your situation. It's not even about the money; they just don't want to do their jobs.

Been coming here for year for physicals and bloodwork. In my opinion best place in waldorf…read more Appointments start on time, staff are nice and everything run efficiently. Never came in or left with any issues. The ladies that do the blood work are the best I've ever experienced.