I have been coming to this location for a number of years for multiple services. The staff is…read morealways friendly and the space welcoming and they take good care of their clients. I have always had great experiences with the technicians and front office staff for my mammograms. The only reason I didn't give it 5 stars is that sometimes finding availability in their schedule can be an issue. Sometimes, I have had to schedule weeks out and their office hours are not conducive for folks who work 9-5. However, if you have flexibility during the weekdays I highly recommend them!

This is not my favorite facility, but if I need imaging done right away, Tower is almost always…read moreaccommodating. I have had significant issues with charges being more than quoted over the phone, incomplete communication about authorization, deductibles, and other things. However, generally speaking, they have gotten the job done. I don't like that parking needs validation and they only validate up to 1.5 hours - and some mammograms take longer with ultrasound and additional imaging. They also can be a bit short over the phone, and fail to provide context that other radiology facilities might be more inclined to include. However, I do appreciate that this location has a broad range of services available and is prompt with answering calls and attempting to answer questions. Never my first choice as there are some amazing radiologist in the area, but a lot of them have inconvenient appointment times and can take months to schedule. I wouldn't suggest parking on the street, as the police ticket cars immediately when the meter expires. The parking garage is also an issue when going for a first mammogram as they tend to take longer. For subsequent visits, they are good about getting patients out very quickly while still doing what needs to be done. Though, you may feel rushed, I do like it better this way than worrying about having to pay for going over time in the parking garage. One thing I don't like about them is that they had been charging $20 for a CD to bring back to your provider. The other radiologists that I've been to have never charged me for a CD, so I was very disappointed as my provider was shocked that the CD costs exta and she prefers the CDs to go over the findings with patients in an extended consultation with lots of visuals - she apparently needs to CD to do this effectively, so I was not able to receive the same level of detail about my treatment plan that I previously received, due to having my imaging done at Tower Radiology. I hope that they reconsider this charge. Anyway, I think it is better to know what to expect going into it. I added an extra star for convenience.

I went to CRA suite 301 for mri and mammogram and they were FANTASTIC from the front desk reception…read moreto the techs --pretty much all paperwork was done digitally--please pay attention to the texts and emails as they are to prompt you to fill out paperwork and you can take pictures of medical info on phone /iPad and instantly upload -which saves time when you get to your appt -there may be a few things to sign but not much --also for mammogram they offer additional service for $59-- another (3rd party) screen ---I have one of those extra medical dollars plan for work so I used the little credit card they give you to pay the 59bucks..this is totally optional Note this is the site in the medical complex with all the little brown bldgs next to Suntrust (I think suntrust is truist bank now I'll be back here for my next mammogram hope they have the same staff and if their corporate office reads this Kim at the front desk needs a bonus -Super Great Customer Service and the MRI tech today 1/13/23 at my 7am appt -a true jewel-cause I'm claustrophobic and she calmed my nerves -and mammogram tech super great friendly and funny -made that exam seemless and easy I tell you for Friday the 13th my day with my medical appointments started out great -I'm taking this great experience and running with it for the day :) Oh and the lobby and facilities were neat, tidy and modern - Had to go back for MRI # 2 and still GREAT service top notch again

After having a biopsy done here my results were back in 2 days... well 11 days later trying to get…read moremy results that my primary did not have. I was seem to be given the run around. The front office could use some sensitivity training and have more compassion regarding the patient's needs when trying to just get a copy of the results since there seems to be a communication between them and my primary's office. The ladies in the back very pleasant but that front office and Glenda that tries????? to assist is NOT the answer. Also once I arrive to pick up my report and after explaining what I needed, Kendall still did not give me what I requested......she printed something stuck it in an envelope, handed it to me and sent me on my way.... Then tells me to have a nice day!!! Not cool at all.

So I got my mammies checked out the other day. Woo, Chile! (-_-) I had already expected "the…read moreworse", because of the horror stories I've heard, so I was a little (read: super duper) nervous. The nurse was helpful in explaining the process, guiding me through the procedure, and informing me of the next steps regarding my follow up visit. It was all over in minutes. The facility was sanitary and organized. There was a place for everything and everything had a place - fresh gown storage, used gown disposal, etc. Get your boobs checked. It's important. __ IG: @f.hux I #yelp and I know things. Keep reading... https://linktr.ee/f.hux #foodieHUX #yelpelite #yelpeatsdc #yelpdc

My care was excellent. Everyone was very friendly and professional. My care is always good. I've…read morenever had any problems with my care or getting appointments.

Two stars are for the techs performing my MRIs, they were very friendly and did a great job. My…read moreissue is with Tower itself. First, Tower would not schedule both of my MRIs together. In the past at a larger radiology place in Waldorf, I've been able to schedule two exams for one visit. However I was told this was not an option so I scheduled the one I thought was the most urgent first. Tech could not start the IV after a few tries which was fine. However when I returned for the next MRI a few days later I was told the exam was marked as incomplete Siri the fact the last tech could not get the IV in for the dye. The tech performing the next MRI was able to get the IV and finish the first MRI and second. Days later and I still have no report from either exam. I have no problem with the techs performing the MRIs, they seemed to do the best they could with what appeared to be limited help. However, Tower seems to have no sense of urgency. I went with Tower because they could get me in sooner. However this has not made a difference and at this point I should have just went with another imaging spot. The patient portal is also bootleg. I will absolutely never go here again. I will stick with another bigger name radiology company that has moved into a brand new building. This place may be good for routine imaging, this maybe's good spot but I absolutely would not recommend for an urgent concern.

The stars I'm giving are solely for the amazing technician who did my CT scan. If you can get past…read morethe extreme rudeness and unprofessional front desk staff then all is well. I don't think I would want to deal with how unprofessional this whole process was anymore so I plan on finding a professional radiology location in all aspects in the future. I would drive 3 hours to a new location before coming back here. The icing on the cake was hearing the front desk complain about being at work and wanting to go home, along with the trash music playing in the waiting area. Just unbelievable. Some customers are coming here for scans and checks for possible cancer and this is who we're working with? Here are more details. My lab orders were faxed TWICE and they did not receive them. Fix your fax machine! Secondly, I called the day before to make sure my appointment was set and to ask how to prepare for it. She was so short with me on the phone, and said instructions were emailed to me. NO they were NOT! She sent the email to me "again" and that was the first email I received. I asked how much water I needed to drink and she said in a short tone "just make sure you're hydrated". Also, patients shouldn't have to greet YOU when they come into the office. You're the front office staff and need to speak up and greet the patients! Avoid this location unless you want an awful experience! I'm not sure who manages this location but your front office staff needs more training!

The facility is always clean. I've had good experiences for most of my visits. Waiting time for…read moresome days are better than others. However, I recommend this place for most services.

The most atrocious medical care I have experienced. Top to bottom this place is awful. Avoid at all…read morecosts.

Nice friendly staff. I didn't make an appointment and did a walk in. Prompt in calling me in. Took…read moreless than 15 minutes to be called in. Clean waiting area and clean rooms. This place was recommended by my chiropractor, good recommendation.

The scheduling experience left much to be desired and brought me pause because if this is the first…read moreimpression, I'm not sure about how the appointment itself would be. I originally called this practice because I had heard they offered a more comfortable open bore MRI experience, but when I asked the scheduler about it she told me that only closed was offered. I told her that the website mentioned it, she then responded that told me she wasn't aware of that. Hmm. Odd. Maybe I need to speak with someone else then? But for now let me just get on the books, I thought. Well, that's when the frustration continued because I found myself repeating basic information over and over and over again. I got to the point where I would intentionally add more pauses when repeating the information, the scheduler would repeat back the information to me...but then moments later would ask me to repeat the same information again. Is this how everyone at the clinic will be? Not listening the first or second time, therefore requiring me, the patient, to constantly repeat myself when it comes to an already uncomfortable experience? It didn't inspire confidence in me, that's for sure. They also talked very low, like they were shy -- I had to ask them to speak louder several times, then they would barely increase the volume. Think just a hair above whisper-soft instead of average tone. The low end of the volume dial on an old radio instead of right in the middle. Now that I'm reading the other reviews here about how their appointments went...I feel like I might have been better off just sticking with the Radiology clinic I normally go to instead of trying a different one. I'd recommend that the clinic train its support staff and coach them on professionalism, as they are often the first-line impression and can sometimes make or break an experience for the patient. Have them speak confidently and in a steady tone (not above a whisper). Teach them active listening skills, ensure that they have decent reasoning skills (the scheduler got my address confused for the doctor's address -- although the MRI order clearly noted which was which). Furthermore, have them versed on what is offered and what isn't. I had to explain to the scheduler what I meant with "wide-open bore MRI" although that's exactly how it was described on the website. Shouldn't they be familiar with that and able to talk to it when a patient asks about it? I'll more than likely go back to my old clinic, at least I know what to expect with them and they've been pretty consistent with their service over the years.

Recently visited the Clinton location for the first time and received the best service and care…read morefrom each and every staff member I came across. From the front desk staff to the doctor in the back, all were compassionate, knowledgeable, and kind. I'm dealing with my first serious health scare. I felt anxious when I first arrived, but I left feeling better because the staff were able to answer all my questions and concerns throughout my appointment. I didn't have to wait 5-7 business days for results! It was a seamless process, and if I ever need imaging services again, I wouldn't hesitate to take the drive to Clinton.

Great experience both times I've come here. Was in and out and EVERYONE was friendly. The woman…read moreat the front desk (I didn't get her name) was wonderful. She has the perfect personality to take what can be a stressful experience for so many people and make it more relaxing. The medical professional who saw me was great -- answered all of my questions, cautious, and friendly. Top notch!

I had my first mammogram in 2022. I didn't know what to expect and heard a few horror stories from…read morefriends. The procedure was explained to me, which eased most of my nervous jitters. It's not the most pleasant experience, but the technicians make you feel comfortable (considering what's about to happen and all, lol) Clean facility, great customer service and speedy results. ALL IS (still) WELL. Will be back next year for my annual follow up exam. __ I eat. @f.hux I thrift. @DCthriftish

I have no complaint about the technicians BUT American Radiology is no longer in-network for Cigna,…read moreand when I booked my most recent appointment they didn't inform me of this change. (They have always been in-network before, but now they're not.) So I'm having to pay out of pocket for my mammogram.

Been coming here for year for physicals and bloodwork. In my opinion best place in waldorf…read more Appointments start on time, staff are nice and everything run efficiently. Never came in or left with any issues. The ladies that do the blood work are the best I've ever experienced.

I would not recommend this clinic as the staff are unwelcoming and patients are not roomed in the…read moreorder they arrive. The wait was extremely long (had to check back in with front desk to eventually be seen) and the technician that did my ultrasound was highly insensitive and dismissive. Receptionist who answered my phone call was rude as well.

Went there with prescription for x-rays. Waited and waited and waited for everybody else to go in…read moreahead of me. No explanation given until I was ready to leave hours later! Then I was finally told there was a problem with the prescription and so doctor had to be called. I felt disrespected that they couldn't even explain it until I was ready to go home!