I tried once again to negotiate with their billing department…read more The person who took the call left me on hold for 22 minutes. It's evident that they genuinely aren't interested in helping people in dire financial situations. My medical savings account has a total of $2.21 left. I can not pay them what I don't have and yet the emails are still coming.

Relative had surgery here, everyone was great with the exception of the Clerk for Suite 350. When…read moreI asked her for an update on my relatives status, she informed me she was done and going home. I said how can that be, they just took her into surgery and she's supposed to stay overnight. . Her attitude changed and she said I didn't know what I was talking about and she did. Ok, I just got done talking with the surgeon. This woman had a rude attitude, and aren't these folks have some compassion? She must have been one of the ones striking and yelling obscenities at patients going in and out. I was appalled. She also could have informed me there was a relatives waiting room just for people waiting for there loved ones in major surgery. Plus, this Clerk gave me incorrect - false patient information, hope it wasn't the first time.

When I finally got into an exam room, the experience was fine. I made an appointment at 8 AM for…read more10:40 AM the same day. I arrived at 10:20 and DID NOT get into an exam room until 11:55. The wait was ridiculous for someone with an appointment and I understand things happen but that really sucked. Was out of the appointment in about 30 minutes, but the wait of over 90 minutes to get in really soured me on the whole experience.

Fast and friendly as can be! Definitely coming back for all my future urgent care needs and would…read morerecommend this AFC to anyone in and around Worcester.

Staff is amazing: warm, caring, invested in your recovery. I was there for a broken hip and they…read moretaught me how to climb stairs the second day! Everything they teach is designed to get you back to your life as soon as possible: they even have a fake car to practice getting in and out of! Several people stand out: nurses Lydia, Vivian and Abu, each of whom made me feel my health was important to them; OT Rachel B, who is an amazing person with all sorts of tricks to make living independently with a broken hip possible;; Mary C, PT, who was contstantly enthusiastic and supportive; Dr. Dain and Dr. Brown, who visited daily to check vital signs and ask how I was doing. The food was not exciting, but it was well-prepared and you could chose your own meals. Quite frankly, I was surprised by what a positive experience it was to be at Fairlawn. I was there 11 days. Highly recommend!

Nurse practitioner was awful not to mention the food was awful there was only a couple of nurses…read morethat were very kind and they couldn't do anything about the nurse practitioner and the nursing charge the supervisor didn't do nothing that was in charge I was treated poorly and the physical therapy and occupational therapy was fine that's exceptional and the rest of the Care was awful that's all I got to say

Given no other choice I would go here only for a life-threatening emergency in the future…read more This place has dysfunctional operations. First, you have to pay for parking. I thought it was a non-profit group supported by taxpayers. So you pay twice for a single service. Walking in I overheard staff members openly complaining about the poor health care they were personally receiving in the very place they work. Strange? To be fair, there has to be some competent staff working here. Next, I went for a pulmonary test that had me walking fast in the hallway holding a small test machine. I was almost run down by a host of reckless charging aides moving about 20 empty stretchers (without patients on them) at a ridiculous speed only to park them in the hallway I was taking a test in. They burst through double doors carelessly and aggressively. It was if they could care less if they just mowed me down. I literally had to dodge-and-weave their aggressiveness while I was a patient taking a test. The technician that was giving me the test complained loudly to them. She told them "you know I use this hall for these tests." Aides moving empty stretchers were completely indifferent to her and me. Aides acted like bully-boy brats on a mission with no care for anyone else, let alone a patient taking a test. I felt an "every man for themselves" jaded work attitude in many areas of the building. Seemed to be a work culture of self-centered staff. I thought hospitals were about love? About six months later I get a personal bill for the services that were supposed to be paid by my insurance. Can you imagine any small business surviving with such slow billing practices? To be brief, the billing department had some untrained people. Eventually one person fixed the problem in just a few minutes. But the earlier billing associates created barrier after barrier preventing resolution. They made me waste about three hours of my time to straighten up a mess they created. I asked for a Supervisor. They said there was none available. I left a message. No call back that day, next morning or next afternoon. But, what's the chances the same Supervisor calls me back minutes just after my call to their patient advocate group the next day. Supervisor tells me that "I was in a meeting yesterday and was just about to call you" Yeah... Right... Please!!!! Post it in the lame excuse booklet. So, how many cars could an auto dealer sell if they had all their staff in meetings? How could any small business not die a quick death from lack of sales due to poorly trained staff and indifferent Supervisors? Oh I forgot, we aren't a customer but merely a "patient". What is this 1950's crap attitude all about anyway? And no, you don't have to be held over the barrel by a hospital. There are others to choose from unless it is a life-threatening emergency.. So-called non-profits may have some lazy and indifferent staff members because they have little accountability. What a waste of tax dollars. This place is institutionalized mediocrity! No wonder this U-Mass Hospital has been given the very lowest Medicare rating by the USA Government. The administration should be ashamed.

First time and all I can say is thank you. GREAT service. I've been to 3 chiropractors in Worcester…read moreand Abe is by far the best. Scheduling was super easy and he was able to fit me in last minute. All around wonderful experience. Great consultation and adjustment. Will be a weekly visit from now on.

Great person and very knowledgeable in his craft. Definitely recommend a visit if you're in pain.read more

Horrific patient care. Third missed CANCER dx. with three…read moredifferent family members They lost a DNA sample provided for breast cancer typing and claim they have no record of it happening. WE HAVE PHOTOS OF IT !!! The incompetence is shocking!!!

I am getting treatment for breast cancer cancer and the oncology nurses are so wonderful!! Thank…read moreyou for caring!!!

I never thought that another Hospice Care Center could ever come close to Rose Monahan Hospice Care…read morewhere my father was taken care of the last days of his life. This center was almost as good. The care my mother got here for the last week of her life was amazing. They not only took care of her but they took care of us. We were there from sunup to sundown and once over night and they always brought refreshments, food and comfort. Thank you to all the people who work there that showed her respect, comfort, a warm hand on her arm, a smile, encouragement, a hug, a tear and privacy when it was over. I cannot say enough..

Conveniently located near the Auburn mall, the Reliant Endoscopy Center is a clean and friendly…read moreclinic to care for endoscopic needs.

Wonderful care. Attentive staff. Everything with the procedure went well. Protects dignity…read more Place is immaculate as one would expect. They did ask me to be there at 8:30 am and I didn't get taken back for my procedure until after 10 am...That and the fact that they wouldn't let my partner sit with me all that time while I waited, were my only issues. It's anxiety producing for some-- it would be nice to be allowed have support with you.