9-4-23 I ordered custom plates, got one email to confirm. Just one. It has the old plate number…read morewith my new custom one. It's now 2-21-24. ZERO plates have shown up. DMV says no plates have been returned to them from a failed delivery. I had my plates mailed to my mailing address, not my physical address like the DMV claims. My physical address is not registered as a mailing address anywhere, ever. I have "informed delivery" via my Post Office so all my mail gets scanned before I get it. I check it often and never once seen my plate. I can even go back and search. DMV can't find my plates, blamed my post office. Post office asked for a tracking number. Called DMV, got massive attitude for asking for a tracking number, dmv had NO tracking on it. My plate is changed in their system, but they refuse to give me my plate. Was told with massive attitude that I will have to pay twice as much for my custom plate that THEY lost. I contacted my bank and asked for a refund. This is shady and sketchy AF!!! The reason we gave it so much time is because we have asked other people how long it took them to get their custom plates, we got the answer of 2-6 months. Thanks for stealing my money and pocketing it. Why the F*ck would I lie about it. For real. I paid extra for a service and you failed to deliver/mail the product.

I know what you are saying, "Five stars for the DMV? What?!"…read more Yeah, I know. It felt like the twilight zone when I walked into the Palmer DMV on a rainy Thursday around 11AM. I was going in to transfer a car title and had come prepared to wait for at least an hour. Imagine my surprise when I walked in and the place looked like a ghost town. There were only about 20 people milling around waiting to do various DMV tasks. I grabbed a number and couldn't believe that there were only five numbers ahead of me, which were getting called up at a quick pace. I sat down for less than five minutes before my number was called and a really nice woman name Marjorie walked me through the process of changing the name on the title and paying my vehicle registration fee. All in all, I was in and out of there in less than 15 minutes. That has to be some kind of world record! I asked Marjorie if it is always that slow at the Palmer DMV and she said not usually, but the rain seemed to be keeping people away. So, I guess the best advice is go on a rainy day in the morning! A 15 minute DMV experience is worth 5 stars to me!

I stopped by Auto Tags & Titles today since the DMV was closed and I hadn't received any renewal…read moreinformation in the mail. Sam helped me quickly process my registration renewal and tags, which were expiring this month. She took my information, located my registration, and I was able to pay for and renew everything on the spot and walk out with my updated tags. Highly recommend this place if you need efficient and fast registration or tag processing. Thanks again Sam!

No wait, exceptional customer care and no chaos like the DMV next-door…read more I actually went to the DMV first and they lacked clear directions and signage. I was still trying to figure out where I should've gone, and someone pulled a fire alarm. I needed to take care of business and I don't have time to waste. I will come back here every time!!

This is a great alternative to the DMV. No more waiting around in a crowded room full of bad…read moreattitudes. I had my registration renewed very quickly at American Titles and I didn't notice a price difference between the DMV or this place, and they were much more pleasant and professional than many of my experiences at the DMV. I'll be going back for all my DMV needs and highly recommend them to anybody.

From the owner: Your local personalized DMV! We process titles, registrations, driver license and ID cards. We…read morealso offer DMV written and road tests. Plus a State of Alaska approved driving school.

Excellent access from either A Street or Northern Lights Blvd. Personnel were professional and…read morefriendly--went early and completed transaction under 20 minutes. New facility improved over previous location.

Can't say enough good things about it. Compared to the old DMV office, where you'd take a number…read moreand wait with dozens and dozens of people. I went to UMV today. All associates working with someone, but only one couple waiting ahead of me !!! Updated registration, new plate, and laminated registration cards....10 minutes. Quick and easy.

If you ever need a quick and inexpensive tags, this is the place! Friendly staff to go along with…read moreit!

Of course I waited until the last day of the month to get new tags for my car- AND I couldn't stop…read moreby until 4pm so I was worried it would take forever. Not so. There were four people ahead of me in line and I was still helped and out the door in less than ten mins. I guarantee if I went to the DMV at 4pm (not sure how late the DMV is even open until) on the last day of the month I would've waited hours. The staff was so friendly and helpful and even apologized for the wait (what wait??). I paid a bit more for convenience but it is WELL worth it considering I still had a ton of errands to do after.

I came here and paid to get my driver's license renewed. I never received it so I called and they…read moretold me to come back in. I travel a lot for work and when I eventually made it in, I was told by the extremely rude woman working there that I'd have to pay for it all over again because it had been longer than a month.

I used this service to renew my expired car registration. I was in and out in less than 10 minutes…read more Awesome

This is a review for the DMV location at University Center on Ingra Street…read more I had to renew my Driver's License, and decided I'd go all fancy and get a Real ID, so I checked their website to see what documents I'd need, and that's where I discovered you could make an appointment. I didn't know if having an appointment would get me seen any faster, and the next available appointment was 3 days from when I booked, but that's ok, as my license doesn't expire until end of March. The emailed instructions said to check in at the information desk, or one of the kiosks. I put in my phone number as instructed in the email, and it printed out a ticket number. I rolled my eyes aggressively at it, thinking "I could have just gotten a ticket number from the regular machine" HOWEVER, the actual second the ticket was printing out, my number was actually being called at the booth. And I also got a text message too. I go to the desk, and Shiela/Sheila was super helpful. I had an eye test, I had to answer a couple of questions, provide some documents as proof of where I live, and my Legal Permanent Resident card, and that's about all she needed, despite the fact that their website told me I'd need to bring Birth Certificate, proof of name changes etc. I in fact had a big fat envelope full of stuff, "just in case" I'd rather have it and not need it, than need it and not have it. I paid my $40 and got a receipt, I think that's pretty good for Real ID. I was then directed to desk number 1 for a picture. The lady at desk number 1 was also very helpful and sweet, and she had an awesome sleeve. She checked my receipt, took my picture, even told me it was an awesome picture (I appreciate the kindness) and printed my temporary license telling me my full license card would be mailed and I'd have it in 2-3 weeks. All in all a painless experience, compared to previous visits where I've waited a very long time. Even this office seems a lot cleaner, airier, just more pleasant all round. I think back when I passed my drivers test, I took it over at the old location by Spenard. Anyway, so yeah, in and out in 15 minutes, I don't think you could beat that, so I recommend making an appointment for sure.

Downgrading my 5-star review for the DMV, sadly…read more The new location is massive and service is usually fast but...their are definitely some process issues that need to be fixed: I arrived 5 minutes early for my RealID appoint which I made weeks in advance. I got a text message the day before reminding me of this appointment and saying I needed to check in at the kiosk. So went right up to the kiosk (5 minutes early) and it gave an error, saying I was trying to check in to early, and that you can only check-in up to 10 minutes before an appointment. Huh? To make sure I was being gaslit, I re-checked my watch, and it was now 4 minutes before my appointment. 4 is less than 10 right? RIGHT? So I went and waited in line for the front desk. The snarky clerk wasn't listening to anything I was saying and simply said "Do you have a D1?!" And handed me a form to fill out. TIP: if the D1 is required...maybe have me fill one out online when I booked this appointment eons ago? I filled out the D1, and waited in line for the front desk again. I handed the D1 and the clerk didn't even recognize me. He asked if I was checked-in. I told him the whole reason I filled out a D1 is because he said I had to fill it out in order to check-in. He checked me in and I was instantly served. The process was pretty smooth from that point on. Except for one MAJOR thing: They took my driver's license, and stamped holes in it that read VOID. In return ,they gave me a printout on a piece of paper...that is ONLY good for showing cops when are pulled over. In a town like Anchorage where you ALWAYS need your ID for any and all alcohol purchases...I guess your option is to carry your insanely-valuable passport around with you until you get your RealID in 4-6 weeks? Y'all, there's gotta be a better solution to this. Here are two ideas: Idea 1: Let me keep my ID and have my ReadID shipped to the DMV. Send me a text notification when you have the RealID, and I can come in with my (non-VOID'd) ID and swap it ou. Idea 2: Get a printer to make IDs INSTANTLY, like so many DMVs in the lower 48 have. This current system just totally sucks. Choosing between carrying my Passport around and dealing with the crushing anxiety that I might lose it...or carrying a piece of paper and not being able to consume ethanol for 4-6 weeks...is a rough dilemma!

We just needed to renew our registration and get new tags. Literally took less than five minutes…read moreand we were already putting the new tags on our car. You pay an extra $10 but it was a Friday afternoon on the last day of the month and we didn't want a ticket (and also did NOT want to spend hours at the dmv). So worth it.

I called in to ATA looking for some help. I simply wanted to understand what they did and see if it…read morecould help me in my endeavors. I am from AZ and know absolutely nothing about trucking or AK, especially nothing about trucking in AK! I wanted to learn though and thought who better to help me than the ALASKA TRUCKING ASSOCIATION?? The lady who answered the phone was blatantly rude to me the entire time we talked, accused me of calling in multiple times wasting her time and then hung up on me. This was the one and only interaction I have ever had with ATA and I am very disappointed. I really wish I knew more about the group, maybe my opinion would be different, but the lady wouldn't give me any information. Don't call into to this place if you have questions about trucking, they'll blow you off and accuse you of being a waste of their time!!

Shockingly amazing DMV experience. Yes, you read that right. I was in and out registering my car…read morewith zero hassle or even a wait time. A lovely lady, coincidently named Love, helped me, and she was a gem. Friendly, funny, and made the whole process enjoyable (which feels illegal for a DMV). If this UMV offers the DMV service you need, go here, and hope you get Love! Although all the ladies seemed great.

What a wonderful experience! You don't normally think of DMV services as anything but a necessary…read moreevil...dealing with these ladies has changed my perspective! I was able to: remove the Lienholder and add an owner to a title, renew my handicap placards, renew my driver's license, and get a state issued ID card. AT THE SAME VISIT! The staff was incredibly helpful and nice, the office is clean, and I feel the price is reasonable for the service I received. Can I give more stars?