So far so good! We needed 2 new air conditioning units. I…read morecalled several places and got quotes. Dugan's was by far the lowest price. The owner was very helpful and patient with me considering I had a lot of questions bc it's a big purchase. The crew came out yesterday and today, as scheduled. They were here at 8:30am and left each day by 3. Took the 2 days to get our system complete. The crew was extremely polite and professional. So far my husband and I are very happy with our experience with this company. Thank you!

When I moved back to the Allentown area, I tried two other companies for my heat pump service and…read morewas very disappointed with the service, especially after one of them tried to sell me on installing some uv system into my Trane heat pump that the Trane web site tells you specifically not to. My brother-in-law recommended Dugan's and what a difference. Professional all the way. I've used them several times now and will continue with them going forward.

I hired Aaron, guided by the multiple positive reviews he had -- but sadly, my experience turned…read moreinto a nightmare. I paid $1,950, plus an additional $100 for the initial diagnosis, to have the compressor in my HVAC system replaced. He installed it -- but it failed within just a few days. When I reached out, he told me the compressor was under warranty, but not the labor, meaning I'd have to pay over $1,000 again to fix a problem caused by his own installation. He also said he didn't know what caused the failure and couldn't guarantee it wouldn't happen again -- which didn't inspire confidence. Out of desperation, and not wanting to be caught in another heatwave, I hired a second technician to inspect the system. That inspection revealed multiple serious issues: The attic unit was never accessed or flushed -- a required step after a burnout The filter-drier was reused and visibly rusted, which is a recipe for failure The capacitor used was one I had installed myself, not a new one The compressor was not properly matched to my 2.0-ton system Worse, the second inspection confirmed that, due to the compressor burning out a second time and the system not being properly flushed the first time, there was now twice the level of acid contamination in the system. At that point, saving the system was no longer an option -- the only solution was a full replacement. Aaron clearly knew this, and that's why he kept saying he couldn't guarantee it would work. Yet instead of taking responsibility, he kept making me lose time and money -- while offering to reinstall the same compressor without fixing the root issue or standing behind the work. After I tried to resolve things respectfully, he refunded me only $650, charging me for a failed installation and a compressor that stopped working due to his own negligence. I asked for a full refund, but he refused -- saying his offer to reinstall the compressor (with no labor warranty) was enough. But I had already lost confidence. I didn't pay for guesses -- I paid for a working AC system. From my personal experience, I strongly recommend getting everything in writing and making sure the contractor stands behind both parts and labor. It's not just about being nice -- it's about doing the job right the first time. Your family's comfort, safety, and time matter.

Very happy with Aaron and his work on the central air conditioner. I have an older unit, but Aaron…read morewas able to recharge it and it is so cold in here, and so hot outside! I'm in NJ, but it turns out Aaron was going to be nearby and so he stopped in and quickly evaluated the issue and provided the fix. Also, he took Venmo for payment which was easy.

Our contract with Jack Lehr provides us with routine maintenance for our HVAC system. Today, Zack…read moreinspected our unit and found a defect. He had the necessary part in his truck and replaced it. All costs covered under our contract. Zack was polite and above all, knowledgeable. He saved us money on our electric bill by discovering our problem. We highly recommend Jack Lehr. Their employees are always efficient and go above and beyond.

Several weeks ago, Jack Lehr inspected our gas furnace and replaced a limit switch. The technician…read moreseemed knowledgeable and professional. However, last night, we smelled gas coming from the furnace and contacted UGI. The UGI technician determined the underlying issue was a faulty gas control valve--something that should have been identified during the previous service. The furnace was red-tagged, and we were instructed to contact the last servicing company to replace the valve immediately. As part of our yearly maintenance plan with Jack Lehr, which includes "priority scheduling and access to on-call technicians (available nights/weekends/holidays)," we reached out to them. Unfortunately, it became clear that "available nights/weekends/holidays" was a marketing ploy and not an actual service commitment. The on-call technician, Josiah, initially said someone "might be able" to come out "Monday or Tuesday" if "they had time." When we asked to speak to a supervisor to address the situation, we were told repeatedly that supervisors are unavailable on weekends and would not take customer calls. After a lengthy back-and-forth about whether a gas leak that disabled our heat in 3-degree weather constituted an "emergency," Josiah reluctantly agreed to visit our home. However, he informed us that the required gas control valve could not be ordered until Monday because those with the authority to approve such orders were "off for the weekend." When we asked to escalate the issue or speak to someone who could expedite the part, we were again told, explicitly and repeatedly, that "supervisors do not talk to customers on weekends." I was told it was up to me to call them back Monday morning to follow up about ordering the essential safety component required to keep my home from having a gas leak. This has been the most unresponsive and frustrating customer service experience I have ever encountered. While Jack Lehr might employ competent and helpful representatives, they are apparently off and unavailable during actual emergencies. For contrast, I contacted a local competitor--despite not having a service contract with them--and they secured the part and agreed to provide service quickly and professionally. If you want a company that treats a gas leak in your home during winter with indifference, Jack Lehr is a good fit. If you want to keep your family warm and safe, I recommend seeking anyone else in the Lehigh Valley.

Very fair pricing, knowledgeable plumber. Same plumber that came to quote, did the work…read more We had some leaking copper drain/waste/vent lines connected to a cast iron pipe leading to septic. I actually wanted to do the job myself but it was pretty involved. It would have taken me about 8 hours to fix. It was done professionally in just less than 4 hours. Awesome company to work with! Will recommend highly.

We recently had a furnace and water heater installed by Edwin Stipe and, based on this…read moreinstallation, I would never recommend them to anyone. Here's the story: Several years ago, Edwin Stipe replaced our A/C. We were happy with the install, and happy with the technicians who have been inspecting the unit as part of the service plan. This is why we chose Edwin Stipe for the furnace and water heater install. Tim Fleischood of Edwin Stipe came to our house and made recommendations for the work. It sounded reasonable, and based on past work, we went ahead with the job. One of the problems I had with the old furnace was the filter was located inside the furnace and it was always collapsing. Tim said no one installed the filter in the furnace anymore, and promised it would be on the outside in the ductwork. Installation day came. The workers were friendly and respectful of our property, donning booties to keep the floor clean as the brought equipment and tools in and out of the house. This is where the positives end. When the installation was complete, I discovered the filter was installed inside the furnace, just like Tim said it would NOT be. The workers said it would be OK and the filter would not collapse. I grudgingly said OK, and they left. When they left, they said someone would contact me for the permit inspections. The A/C was running and after a couple of hours I decided to check out the filter. I had to remove 4 or 5 sheet metal screws to access the filter (ridiculous!) and the filter was indeed collapsing. Looking at the installation, I noticed, among other things, the gas to the furnace was off. WTH? Clearly the furnace was never tested, and no one said anything about returning any time to turn on the gas or testing the furnace! There were also massive air leaks in the duct work where they had installed a transition piece for the new furnace. I contacted Tim, explained my frustration, and he said they would return. The same tech who did the installation returned (I hope he never returns again). He told me (believe it or not), it doesn't matter if there are air leaks because its in the house. What?? He had absolutely no answer as to why the gas was left off and asked if I wanted the furnace tested. Uh, yeah! The tech turned on the gas and ran the furnace for about 30 seconds. He cut a very jagged hole in the side of the ductwork, mutilated a filter because it didn't fit, and cut a piece of exhaust flue in half, straightened it out, and screwed it over the filter. I was livid! It was the worst hack job I've ever seen. I contacted Tim (yet again) and sent him a picture of what was done. He promised that someone would come out fix everything. A few days later, another installation team came out and installed a proper filter holder. They left and I thought all was good. After a month and a half, I contacted Edwin Stipe to ask if a permit was applied for, because no one had contacted me for an inspection. They said they had mailed the permit information to me and I would have to contact the township for the inspection. OK, but it would have been nice if they had told me that in the beginning! Well, today were the inspections, one for electrical, one for mechanical. The electrical inspector noted that the top of the 2 foot conduit was not supported and it should be. He said it was sloppy work and he would talk to the installer. He didn't fail it, since I said I'd support the conduit. The mechanical inspector noted that the exhaust for the water heater should have a minimum of 3 screws equally spaced at each exhaust joint. Of four joints, only one had enough screws holding it together. He gave me the option of him failing the inspection or I could add screws. I promised to add screws. As much as I would have wanted Edwin Stipe to return and complete the job to the point it could pass inspection, I really didn't want to schedule them to come out yet another time, and have to reschedule the inspection. Plus, I'm not really sure they would have done it correctly. So, zero communication, three visits to complete the installation, sloppy work, and an installation I had to complete in order to pass inspection. Would I recommend Edwin Stipe? Certainly not!

I can't say enough about everyone there at Faust heating the young man just left here kind,…read morerespectful, experienced took pictures of everything to show me before and after cleaning the furnace explained everything how many places do that, had an emergency call 2 years ago they came quickly and even though they had to order the part the young man rigged up a bypass so we would have heat, use this company you won't be sorry.

Faust quoted and installed new A/C and Heating units in my father's home…read more I was worried that people might take advantage of retirees. Faust was on time and on budget. They took great care during the installation and cleaned up afterwards. The owner even came to my father's home to personally inspect the worlk. I definitely appreciate the help and quality of work they did for my dad.

I have called Mccullions A/C, Heating and Electric for plumbing, engine generator and heating…read moreservice; for both repair and general maintenance. Barb gives accurate information, Terry and his technicians have provided excellent work in the noted categories at a more-than-fair price. Very friendly, easy to work with. I highly recommend McCullions for your HVAC work!

I called L&S to my home for a very, very small job: To install a ceiling light fixture. The guy who…read morearrived to do it did a great job, and then cheerfully stayed to do another small job. Now, I'm hiring them to install two more fixtures and some additional outlets. This company is excellent.

Jeff and his team were great to work with - fair, polite, and fast. They hit a snag with our…read moreelectric but made sure everything was working perfectly before they finished the job. They came recommended by our neighbor and we would highly recommend them to anyone. We got a Mitsubishi mini split and love the quality and value.

We called Jeff's because our AC was blowing warm air…read more They sent out Kyle. He was a thorough, personable and professional. He found the part that needed replacing and it was reasonable. We had a great experience and our AC is keeping us cool again. Thanks Again.

It happened again. Northampton plumbing came through for us. Yesterday my hot water heater was…read moreleaking, floor getting soaked. I called Scott at 7:00 a.m. Hot water heater was replaced before noon. Doesn't get any better than that!

Great service! Awesome response time! Highly recommend Scott at Northampton plumbing!read more