Made an appointment. Took the day off because of the window of 11-3. Received an email the day of…read moresaying it was cancelled. I called and was told they have to prioritize people with no heat, which I can completely understand, however, how many people are there??? I took time off for this and also told she called me many times to let me know this and that was a lie too. Place is an absolute joke. Don't bother with this company. Thanks for nothing!!!

Great company and Paul was wonderfull. They fixed by proble in the same day. I was changes a good…read moreprice and I will nver go back to my former company I used for 20 years. Best service!!

6 month scheduled maintenance of heat pump;…read more completed on time as planned maintenance is key to keeping HVAC operational

We had them install a unit. Didn't work right. It was very cold in our house in the coldest months…read more We called. They came out several times, several weeks apart for months. The problem was not resolved for months. They were blaming the manufacturer of the unit and were waiting on them. Back and forth back and forth. And we had to be home for all of these " service calls ". The workers were very polite. All I know is I froze my butt off for several months and they didn't advocate for us.

COOLEZ recommended HVAC replacement units for our single residential home. Their installation was…read morevery professionally done, timely and no price adders from what was quoted. Their service team was polite, knowledgeable and they payed attention to detail. As a retired engineer I couldn't be more impressed. I highly recommend them. Charles Kelly, P.E.

I just had my new HVAC system installed and was very pleased with the process. Derek was very…read moreapproachable, professional, and incredibly knowledgeable. He thoroughly answered my questions and provided me with a fair quote. On the day of installation, Derek and his team were like a well-oiled machine; they worked efficiently and kept the area clean during the process. When the installation was completed, the system was tested and I was very satisfied with results. Derek took the time to explain the system so that I understood how to operate it. I highly recommend them!

C.J.'s just installed an amazing boiler (uses oil) in my home. We had called them for service on…read morethe existing 22 + yr. system and found that it was unsafe-ready to start a fire and giving off dangerous carbon monoxide fumes. The new system was not your average installation, my home is about 4000 sq ft., has radiant heat all throughout the first floor under tile and hardwood, a large water heater (previously run on electricity), and an air handler on the second floor that is used for AC and heating. The installation took several days with some major re-piping. The C.J.'s crew worked tirelessly, overcoming some challenges and making sure that the new system was perfect. Here are the main takeaways from my experience that are not usually found in other HVAC companies: C.J.'s embodies the true meaning of INTEGRITY, STELLAR CUSTOMER SERVICE, SINCERE HARD WORK, and FAIR PRICES! Next week C.J.'s will be installing another upgrade to my system-a Well Expansion Tank. I TRUST THEM--and that means EVERYTHING!

Very pleased!! Caleb was very nice, respectful & knowledgeable about what he had to do. Listened to…read morewhat we had to say without brushing us off. Explained everything to us Found the problems that the other company said were not a problem &/or issue. Very happy we found this place!! (also was very respectful of our pet, who loved Caleb) Thank You CJ'S, Holly & Caleb for NOT giving us another headache!

Excellent customer service. ICS Heating & Air conditioning had serviced my 20+ yr old system for…read morethe last 5 years. I always received same day service when I needed it. Office staff and technicians are extremely knowledgeable and professional. My old system needed replacement, so I called ICS. They installed a highly efficient system, and we are very pleased with their performance.

ICS Heating & Air Conditioning installed AC with a heat pump in 2022. They gave me a fair price…read morecompared with a second opinion. The men who came out were professional, trustworthy, respectful. They were impeccably neat. They also knew what they were doing and explained everything very thoroughly. I highly recommend the Company!

I called them to check my system and I asked the guy to check Freon level but he didn't, and told…read moreme it seems OK, and he went to check other stuff to increase his time, he told me your thermostat has to change, he left me for 1/2 an hour and came back with a new one, and after installation, he found miss wiring, so he took the new one out, and had put the old one back. and after all this he went to check the freon level, and told me there is a leak. so he wasted a Lot of time to charge me for 2 hours labor instead of one.

Thank you, Technician Nick. I appreciate your advice on maintaining my AC. You arrived promptly…read moreat the time and date of my appointment. Excellent service for an excellent price. Thanks again!

Our contract with Jack Lehr provides us with routine maintenance for our HVAC system. Today, Zack…read moreinspected our unit and found a defect. He had the necessary part in his truck and replaced it. All costs covered under our contract. Zack was polite and above all, knowledgeable. He saved us money on our electric bill by discovering our problem. We highly recommend Jack Lehr. Their employees are always efficient and go above and beyond.

Several weeks ago, Jack Lehr inspected our gas furnace and replaced a limit switch. The technician…read moreseemed knowledgeable and professional. However, last night, we smelled gas coming from the furnace and contacted UGI. The UGI technician determined the underlying issue was a faulty gas control valve--something that should have been identified during the previous service. The furnace was red-tagged, and we were instructed to contact the last servicing company to replace the valve immediately. As part of our yearly maintenance plan with Jack Lehr, which includes "priority scheduling and access to on-call technicians (available nights/weekends/holidays)," we reached out to them. Unfortunately, it became clear that "available nights/weekends/holidays" was a marketing ploy and not an actual service commitment. The on-call technician, Josiah, initially said someone "might be able" to come out "Monday or Tuesday" if "they had time." When we asked to speak to a supervisor to address the situation, we were told repeatedly that supervisors are unavailable on weekends and would not take customer calls. After a lengthy back-and-forth about whether a gas leak that disabled our heat in 3-degree weather constituted an "emergency," Josiah reluctantly agreed to visit our home. However, he informed us that the required gas control valve could not be ordered until Monday because those with the authority to approve such orders were "off for the weekend." When we asked to escalate the issue or speak to someone who could expedite the part, we were again told, explicitly and repeatedly, that "supervisors do not talk to customers on weekends." I was told it was up to me to call them back Monday morning to follow up about ordering the essential safety component required to keep my home from having a gas leak. This has been the most unresponsive and frustrating customer service experience I have ever encountered. While Jack Lehr might employ competent and helpful representatives, they are apparently off and unavailable during actual emergencies. For contrast, I contacted a local competitor--despite not having a service contract with them--and they secured the part and agreed to provide service quickly and professionally. If you want a company that treats a gas leak in your home during winter with indifference, Jack Lehr is a good fit. If you want to keep your family warm and safe, I recommend seeking anyone else in the Lehigh Valley.

We had an installation that seemed to go okay, but it soon became apparent that he had skipped…read moreunskippable corners. A number of things were fixed after several emergencies in the first two years, although he was always extremely difficult to get a hold of and all to ready to make false accusations of the family member living where the unit was. To say it was unprofessional was an understatement, but when you're dependent on someone's cooperation, you make do. This is a household with elderly people and a severely disabled person! Additionally he had failed to make one of the returns, the proper size, a problem, which was multiplied by the fact that we had electrostatic filters in, so they were making the most horrendous noise, and unable to do their job. We paid for him to fix that as if it was our fault.) I should also say that during this time, we initially used his sons for maintenance, but they were telling us things didn't need to be done that did need to be done. And then he became harder and harder to communicate with even forgetting and maintenance schedule. So we went with someone else for maintenance. But then chronic outages began--many times per week--for which we again needed to call upon him as the original installer (mind you, this is all within the first few years!). Andy was completely negligent, uncommunicative, and irresponsible in how he handled these both with us and the manufacturer, leaving a severely disabled and heat sensitive individual in a lurch for an entire spring and summer and causing intractable physical harm. We felt like we could not move on to someone else because of how tied the warranty business can be to the installer. Nonetheless another contractor was finally acquired on the second year and pressed the manufacturer just one more time and got the most essential problem taken care of with a snap of the fingers. I mean it took all of a week to get the most essential bit taken care of to stop the outages (Andy had failed to properly sync up the system with the generic electric board replacement the previous summer--his one attempt at fixing the problem). A friend who is an HVAC contractor felt like Andy was trying to avoid taking the typical amount of responsibility a contractor has to take for a replacement (manufacturers are known for almost always using their weight to not fully honor warranties), since at the time it looks like the entire unit was just a dud. Anyhow, every contractor who has come in here has acknowledged some puzzlement over Andy's installation choices, but now we are being told about many more installation problems w photographic evidence that clearly confirms at least portions of the problem (the unit is in the attic). Additionally, when it was installed, Andy never replaced the drain line, because he simply could not find the drain line and simply threw his hands up with a shrug. He could not figure out where it went to. You NEED to know where the dream line goes to in order to choose the correct furnace to put in. There are types of furnaces, which cannot drain to the outside. They need to drain to inside plumbing. Well, it turns out that we have that type of furnace, even though the drain line goes to our gutter. So now we are additionally looking at major installation errors and probably an unsafe furnace. I hate writing bad reviews and usually second-guess myself when I must due to recognizing that contractor's livelihoods are on the line, but I feel there is no choice but to warn others away in this case. He's a good salesperson--a bad contractor. As a previous review were indicated, it is more than a little suspect that his company name has changed three or four times already. I can only imagine he's trying to make it difficult for people to write reviews like this one. I would never have been able to dig up a current company name, if my smart thermostat hadn't alerted me to the current name. And, honestly, I was very tempered in what I said about the interpersonal dynamic.

HVAC person that is actually honest and fair and reasonable! WOW! Fixed my AC unit in the summer…read moreafter a rodent exploded inside it. Was just a coil, how would I have known! charged me for the part and install only, no extras! Fixed my gas heater at my business after a gas leak and the gas was shut off by the gas company. It was a bad valve thing, and once again, Andy diagnosed, ordered the part and fixed it right away. He also has a 1 year guarantee on repairs. This guy is a top notch professional HVAC guy!