I have used many banks and credit unions over the years but I truly love and appreciate the level…read moreof customer service I receive at Savers Bank in Uxbridge, MA. They know you by name and want to give you 110% of help. I use their online mobile banking for everything but I still go in from time to time and they always remember me. I would not trust my banking to anyone else. I recently refinanced my car at a great rate Greg made the process so simply.

After switching from a credit union to this "hometown feel" bank I was not impressed. All the perks…read moreI was used to (early direct deposit, mobile banking, easy bill pay and Apple Pay) were not offered here. Yes, they do offer mobile banking and bill pay but it's a lot slower and not user friendly. With today's world, everything revolves around debit purchases and is fast paced. It took them two weeks to get our debit cards to us and two weeks to get bill pay working correctly. I will be looking to switch again very soon.

Wendy and Hailey offered exceptional assistance recently with a fraud issue regarding my business…read moreaccount. I am grateful for their prompt response And follow through. They were a great help. I highly recommend the Slatersville branch for your their financial products.

Thank goodness we did our research to find the best possible rate for my car loan! After searching…read morehigh and low and everywhere in between; Navigant was not only the BEST rate - but also by far one of the easiest transactions all together! Throughout the entire process Christian was our go to guy; he had everything ready and in line - got us not only the best rate but made sure everything was done in record time! I'd HIGHLY recommend stopping in to find yourself the best rate possible and to also get the fast and accurate help that Navigant provided to me throughout the entire process! Their facility is conveniently located next to Dunkin and across the street from a full plaza of places. It's a brand new and spotless building with clean and well decorated interior. An over all A+ for the entire experience!

Great banking institution. The whole family has had accounts here for years as well as car loans…read more When my kids got old enough to need checking accounts and student loans, this is where we went. Very nice staff. Nancy in the Douglas branch is the best.

From the owner: Webster First Federal Credit Union provides banking and lending services at our Douglas,…read moreMassachusetts location, conveniently located at 282 Main Street. Open a checking or savings account or apply for a loan today.

I had a car loan with the bank. I wasn't able to make payments towards the end and my car was…read morerepossessed. My car was sold at auction and there was a balance I was supposed to receive. They screwed up sending my check to where its taken over a week and me having to call every day and correct them and I still haven't received payment. Also my personal property that was in my vehicle when repossessed was all lost. THOUSANDS of dollars of music equipment was just lost and nobody can tell me what happened to my stuff. Once again a bank screws the little guy. I'm more than frustrated and couldn't feel more betrayed.

I've had two auto loans from this branch. The whole process was fairly *simple* for the course…read more While my DTI ratio was perfect, my credit "worthiness" was not the best, they still worked out a loan for me without a cosigner on my first vehicle with them. Second time around was no question as I'd worked my credit history and score back to a more than positive category. The only issue with the loan aspect was the amount of money they capped me on my second loan. My income was higher, my utilization across multiple accounts was under 30% and It was still ridiculously low. Especially after paying diligently with no missed payments on the first loan (and only paid it off a couple months early, so they got a majority of their interest at 14.5%). I only needed a small chunk more (small in the loan world) to get the vehicle we really needed and wanted. Instead I had to settle with a completely different model that, while we have made due and has served us decently, does not efficiently provide the needs of my child and I. The price jump that would've been added to the loan cap for the other car we needed was not "risky" at all in lender terms. It would've made payments roughly $10-$15 more a month. They weren't willing to negotiate at all in this aspect. I make significantly more money than the average person and have a strong credit history, yet I was capped at such a low amount for a second loan here. I'll probably go elsewhere for my next loan. Secondly, for being the only credit union in Whitinsville, they have annoyingly archaic hours and an ancient ATM. Luckily I Don't heavily rely on this option of banking or use them as a main means for stacking my money. If they want to survive with pulling in customers of the younger generations, they need to update I'm the worst way and do it fast. They're losing so much business just by this simple fact. Especially when there are two other banks within a 400yd radius and another one a 1/3 mile down the road that offer late night ATM use that isn't limited to just pulling money. They *NEED* to update the ATM and offer cash deposits that don't rely on a banker posting it to the account in the morning after they open and count like in Douglas. Although that would be a wildly efficient upgrade from what they offer now, which is nothing other than cash withdrawal. Some of the lovely women that worked there and are now retired, had been saying for years that upgrades were right around the corner and it hasn't ever happened. I'm just not sure if it'll be worth having this be my go to C.U. for loans anymore or any finance for that matter. I don't even bother having a savings account because there are very minimal incentives that are majorly bypassed by other banking options. The staff has remained kind and helpful, so I wish I could give 5 stars based on that. But unfortunately there are too many other problems that overshadow the "small-town banking" feel.

This bank cares ! I had a problem with my account. They were very helpful to correct it and make it…read moreright !! Thanks! Plus the staff is very helpful and understanding

From the owner: At Dean Bank, a mutual community bank, we strive to provide real solutions to solve your everyday…read morefinancial problems. Our team of problem solvers work hard to provide products and services that meet all your financial needs, delivered with a level of customer service that's not commonly found today at other banks.

So frustrated with my online experience and my app. When I logged in and had issues, my only option…read moreis to wait for the branch to open to get a new user ID and password. Not to mention that somehow, my app and the banking website were not connected. What bank doesn't realize that should be an automatic thing? What works for one should work for the other? or at least have clear instructions? My further issue is that my pottery studio is using the autopay option which rolled out Jan 1, 2026; today's date is July 29, 2026 and we still have people who cannot get the money taken out of their account, oh and for the extra fee of $1 each month. I had to call twice to get it fixed. I can't change my user ID to something friendly for me to remember, I don't have easily worded choices on the website to find, like "transactions"; one has to KNOW to click the account a second time. They should look at just about any other app or website and see how they can improve. I'm originally from out-of-state but when I started my own business, I decided to go local. Time to move.

Making a killing. Monopoly fee and service charges for towns for years. Fees keep rising year by…read moreyear. Congrats Unibank.

the milford brand removed oops from my checking account. i bounced a check by accident. i…read morereceived no letter, no phone call saying the oops was removed. my credit took a hit! it was a mortgage payment. i never received a letter, text, call saying my mortgage did not get paid. when i questioned the milford checking account manager was so rude. im changing banks after 50 years! and, oh yeah! i had just deposited 50 thousand. putting my money somewhere else! so sad after 50 years!

Went in to open aCD. Rep Made several spelling of name mistakes during application. New level of…read moreincompetency. Left bank after 4th error. No monies given to bank

I have been working with them to refinance my house and it is a complete nightmare. Their…read morecommunication is poor, the guy that worked with me to find a refinancing option has disappeared and has been no help. I don't recommend using this bank for refinancing, and I will probably not use them for anything else, ever.