Mid-September, I brought my BMW X3 xDrive30e 2022 for a simple insurance claim for a shattered…read morepanoramic roof and... well, I never got my vehicle back as it's now somewhere in a scrap yard! A couple of weeks after leaving the vehicle under Otto's garage care and waiting the appraisal, I showed up unannounced as I needed some of my personal belongings in the vehicle. Vehicle parked outside, unprotected with puddles of water in it and dripping water from the trunk. Once the infiltration reported to them, what was supposed to be a simple clean-up based on Otto's ended up with a vehicle deemed total loss by certified appraiser. I just can't imagine what would have happen down the years with electric problems not covered under BMW's warranty.

I've recently used Otto's collision centre for Seatbelt removal and installation. My New BRZ looks…read moreawesome with the Red Seatbelts. I highly recommend Otto's Collision center for their awesome and quality service. I personally like to thank their friendly staff Angie, Megan and Tei . Thank you!

I cannot express how pleased I am with the Canadian Express Repair shop in Stittsville, but I'll…read moretry: They did a basic repair of some minor issues (hood didn't close fully, and fender was bent under door) at an absolutely unbeatable price, while I waited. Other body shops were quoting for entire hood/panel replacement, with refinishing, which would have cost thousands, and taken days - a ridiculous expense for a car that is almost 15 years old. These folks saved my a**, and my wallet. If I ever need body work again, this is where I will go - and you should too!

I would like to share my experience with Carstar Barrhaven. My vehicle was originally estimated to…read moretake 11 days to repair. However, it has now been more than one month, and the repairs are still not completed. What has been most disappointing is the lack of communication. Throughout this process, I have never been given a clear completion date. Each time I ask for an update, I am told that they cannot provide an estimated finish date. As a customer, this has been very frustrating because I need to plan my transportation and daily activities. I understand that delays can happen due to parts shortages or unexpected repair issues. However, customers deserve regular updates and honest communication about the progress of their vehicles. Unfortunately, my experience has left me feeling that the service was not professional. I hope this feedback helps improve communication and customer service for future customers.

went in to get my car appraised and Kriss Stewart served me. Very professional and was able to fix…read moremy car on the spot! what customer service. Excellent place. Would definitely recommend. told me I could even come back if i had any issues in the future. thanks Kriss

Very professional. Excellent work…read more It was done over the weekend at my house. I recommend this company.

Needed to replace windshield in 78 corvette silver anniversary. Car has lots of chrome trim that…read moreis very expensive to replace and I was concerned about damage to the window molding during replacement. They did an excellent job, without a scratch to the molding and the window looks fantastic. They have excellent mobile service and had the best price out of the 3 mobile windshield replacement services I called. I highly recommend. Cheers, WM

There was a misunderstanding regarding the replacement of my brakes which has since been resolved.read more

If I could give zero stars, I would. Without disclosing the full dollar amount I was charged $219…read moreto diagnose a valve cover and spark plugs, then quoting me $1000+ for the replacement to which I declined. When I picked my car up they failed to reinstall my skid plate. After the terrible service and my requests to speak to the owner was declined by staff, I finally got ahold of him myself. I explained to him when the car was back in my possession it had a white substance in the interior and when asking the owner what it is his reply was "Hard to say. " He then proceeded to suggest it was absorball which is a harmful chemical and when I got even more upset at this, he recanted his statement claiming it was "dust" ... he then said they were fair to me and even if a dollar figure wasn't agreed upon it's "implied". He noticed I posted a poor review, and he told me he shouldn't even be looking into my claims because I had already given a poor review and it was a 'waste of his time.' He began to call me a Karen and told me he would post the video of me getting upset (rightfully so) in the shop, to his thousands of followers so that they could see how much of a "Karen I am" .. in my opinion, the staff and the owner are very un professional. I should get my car back how I dropped it off and any and all fees should be discussed in detail prior to a shop starting any work.

I Just took my car in to AutoTrendz on Iber road to get the Tint done. XPEL Prime XR was $419 plus…read moretax for 4 windows plus the rear. The XPEL prime CS would have been $269 plus tax but I prefer the ceramic. Their service was excellent and they did a fantastic job. I had gone in the day before and spoke with their staff just to get a quote and they came in less expensive than some of the places out there. After speaking with they installer, they seemed quite confident that they would be able to do a good job. When I picked up the car, I got it back cleaner than when I had dropped it off - I think that gave it a quick wash? I don't know but it looked really good. They recommended that I not open the windows till the install had cured and even took the extra step to put a sticker on the window buttons. Overall- good experience and happy with the work!

I want to give this place more star's, however given my last point of communication, I simply…read morecannot. If you want a great tint job done, these guy clearly know how to do an amazing job. Three of my cars have been tinted by Auto Trendz and I highly recommend their work. HOWEVER, be aware... should you have issues with the tint after a number of years (6 years in my case), you will discover quickly that AutoTrendz is not a certified LLUMAR installer... which means they will not HONOUR the lifetime warranty on the product. Basically after 6 years, big bubbles started to appear in the rear window on my car... so it appears that the adhesive is failing. This SHOULD be covered by warranty as the product has a lifetime warranty... but all AutoTrendz is willing to do for me is to offer a discounted rate for removal and re-application... of $200. $100 for removal, and $100 to re-apply. Shocking considering I paid $300 in 2015 to have the ENTIRE car tinted. I contacted LLUMAR directly and that is when I discovered that only one or two places in town are authorized LLUMAR installers and AutoTrendz is not one of them.

First of all, I should point out that this business prominently dispIays a "BBB Accredited" sign in…read moretheir front office. After writing my initial review, I went to the BBB website to leave a review, only to find that they are not BBB Accredted. (See the screenshot below.) To my mind this casts doubt on the business's credibility as a whole. I had bought a groupon for a detailing, and they were kind enough to fit me in on a Saturday, since that was the only day that would work with my schedule. I noticed in the groupon that they mention pet hair. Since I have a dog, I read the groupon carefully before buying, and noted the following: -"Waxing, Excessive Pet Hair and 7 Seats Car can be availed upon request for extra." -"Extra charges for pet hair and mud stain removal." -"Pet hair removal is 25 sections." I suppose I should have presumed that with three mentions of pet hair, this company is reluctant to deal with any amount of it. You can see in the photos below (taken immediately after visiting the merchant) of the seats and trunk of my car that there is a small amount of pet hair in the back seat - but so little you can barely see it in the photo. My car had been recently vacuumed, and when my dog is in the car, I use a hammock in the back seat, so most of his fur is captured by that. I was really just hoping to have the seats shampooed since there are water stains on them from wet dogs getting into the car. When I arrived for my appointment, the person at the desk asked to see the car before he would accept it to be detailed. He immediately opened the back door and said there was pet hair, so it would be extra. He didn't speak much English, so asked if I spoke any other languages. I asked to speak to the person I had spoken to on the phone, presumably the owner. He came out and questioned me about the groupon and how much I had paid for it. I'm not sure how that's relevant. He literally pointed to the 'fine print' which had been made larger and posted on the wall at the front desk. He then proceeded to read it to me, word for word, following the text with his forefinger as though I were a child in kindergarten, unable to read it for myself. I had read it ahead of time, and pointed out that his ad said "excessive pet hair" would be extra, and I didn't have excessive pet hair in my car. He stated that any pet hair was a problem, because it ruins his vacuum cleaners. I'm not sure why a business that does auto detailing doesn't have vacuum cleaners that can handle the work, but he also said that my car was in such a horrible state that it would take the entire day to clean it. This is patently untrue. I questioned him about what "Pet hair removal is 25 sections." means. He said it would cost me $25 dollars extra for each section of my car, plus the trunk if I wanted them to do that. There are 6 sections in my car. The driver's seat, the passenger seat, the three back seats and the trunk. So...to use a groupon that costs $115, it would cost me an additional $150 before he would even agree to do the work. The thing is, that's not what the 'fine print' says. It says "Pet hair is 25 sections. " not "Pet hair is an added $25 per section". Two very different things. The owner refused to acknowledge this discrepancy. He patronizingly said that 'life is too short' to argue about it. I agreed, and asked for my keys so that I could leave. He continued to try convincing me that I was being unreasonable asking that he do the work I had paid him to do for the price I had already paid. I quickly realized that the groupon is merely a way to get you to his shop, which is far from centrally located, so that he can demand added fees before doing the work. You cannot get refunds on groupons, so I would imagine this works more often than not because he know he has people over a barrel. Since the added charges for my car would have been in excess of my original outlay, I decided it would be preferable to take the loss than to give this man my business. Eventually I got my keys back and left. Throughout the experience, I could feel that this man has no respect for women, given the immediate patronizing tone I received. I would suggest that if the owner of the business wants to rely so heavily on the 'fine print' to force groupon customers to pay extra, he should consult with someone who knows how to write properly before posting it online and in his office. This was a highly inconvenient experience, as I had driven clear across town to have the work done at a good price, only to find out that it was a wasted trip, and a wasted groupon.

Never have I met a more hard working entrepreneur that is kind, trustworthy and good hearted but…read morealso puts forth more integrety than any automotive company Ive ever dealt with. I had the honest pleasure of dealing with Dave at Bumblebee Automotive for an incredibly satisfying experience. I truly didnt expect to have my car in the prestine condition it was when I bought it 5 years ago. I would recommend to anyone. Check out groupon as well

The body work was excellent. If you're not in a hurry, it is worth the wait…read more I left my car for three days, expecting it on Friday. Late Friday afternoon I was asked if I really needed the car on the weekend, is Monday OK? Yikes! We only have one car! Somebody got the message that I wasn't happy. The car was finally ready 5 minutes before they close for the weekend. This being said, the car looks beautiful and they even clean it before it is returned. Orleans Collision Centre's reason for being in business is body work and they do this very well. Compliments to the team.