This place is a total scam; do not buy from them! They sold me a 2009 Honda Fit that had such bad…read morerust covering the frame it's UNSAFE to drive, and even was when I bought the car. The mechanic who changed my oil discovered this and refused to charge me, he was so stunned. See the pictures below. NB: Notice that this business also had another name: River Street Auto Sales, which shows on Yelp as being closed. They also own the inspection place where they "inspected" my car before I picked it up. Interesting. This company tries to confuse customers, so no one knows who the owner is or what they own. Avoid at ALL costs!

I do not recommend this dealer location. The business is run & managed by a pair of brothers, the…read moreolder buys vehicles from the auctions, the younger used to perform state sticker inspections, that may have changed the past few years. (Check the Massachusetts State Inspection reports for this business/address, that is another story for you to research regarding inspection stickers). Keep in mind this business is located near the center of Fitchburg, away from any substantial highway for you to test any vehicle for performance, vibrations, error codes or other issues. in the I bought a 2007 Grand Cherokee from this business a few years ago. It looked OK, about 129k miles then (has about 136k now, I drive short distances). It needed brakes and shocks which were replaced before I picked it up. After acquiring it I brought it to my regular repair garage [Phil's, Fitchburg, MA(Mark)] to investigate the severe whine I felt on the highway, it was due to a failing rear end (all gears in the hub were worn and needed to be replaced/rebuilt). Second, the oil drip/driveway leakage was due to a porous oil pan (this model requires the engine mounts disconnected and the engine/transmission jacked up for the oil pan to clean the frame cross members to remove it. Other issues were discovered and still exist to this day such as electrical wiring issues, tire pressure and Anti-Lock brake sensors, constant Check-Engine, etc. I will soon sell off this vehicle and locate something either from a large professional dealer or a decent private purchase. Do your own research, check all applications (Yelp, Google, etc) for the ratings of this business to determine if your time and money are worth it. For history: This address (Main building and the parking lot across River Street) were once owned by the respected DUFOURS GARAGE. After the properties of 356 & 369 River Street (sold in 2021 to G & L Jreige Realty LLC) it became River Street Autos, later the business name changed to J & G Autos (Same LLC per Worcester County Register of Deeds).

If you live in Central Massachusetts you should stop by New England Motors of Leominster. It is a…read moreoutstanding place to have your vehicles serviced. The people there are friendly, professional and knowledgeable. On several occasions I have dropped in to have my vehicles looked at and they have usually been able to work on any repairs the same day. For scheduled appointments they can offer a loaner vehicle. At each visit they do a thorough inspection of your vehicle and let you know of any issues that might pose a problem, "down the road", along with a detailed repair estimate. They have always been done on time and within the estimated cost for repairs. I am very happy with the service they provide and will remain a loyal, repeat customer.

A few months ago I came to New England Motors to see what they had to offer and found a 2007 Subaru…read moreLegacy. The car was in great condition just like every other car I looked at before that. I ended up purchasing the car and was happy with the whole process. It was quick and painless and the service provided from Steve was awesome. The car was completely safety inspected and I had a warranty with them for anything that happened. After about 2 months an O2 sensor went on the car and I knew I wasn't under warranty. I called Steve asking him what could be done and if he knew a good mechanic. He told me to bring it to his mechanic and he would take care of everything. I brought the car down the next day and was able to pick it up the same day. I am completely satisfied with my purchase and thought the least I could give back was a review. I highly recommend buying a car from these guys. Thanks Steve!!

Bought 2012 VW Eos here, entire process was quick and easy. Treated with friendly professionalism…read moreby everyone. Pleasant experience and great vehicle. I would recommend this dealer without hesitation. May not have been local to my home but was worth the drive to get great service!

From the owner: New England Motors has been a family owned and operated business for over 20 years. Our mission is…read moreto offer great quality cars at a great price with exceptional customer service. Every vehicle is completely safety checked by our fully equipped and certified service department.

SURPRISE! We are charging you 3.5% for paying us with your credit card. Wouldn't that be a good…read morething to inform customers BEFORE they do repairs and gain some goodwill for honesty. I see online that many businesses use the 3% surcharge as a scam but this place goes beyond that to 3.5%. If you plan on getting your car serviced here, ASK about credit card surcharges BEFORE any work is done so you have the option to either go somewhere else or pay with cash.

I brought my 2013 Dodge Challenger R/T here for an engine light warning to be diagnosed. It was…read moredetermined that a cylinder 3 misfire was found and the reason was Cam and Lifter Failure. I was informed that the engine needed to be replaced. A remanufactured engine was installed as well as many other required parts. The final bill came to just over $19,000.00. I picked the car up Saturday June 21, 2025, I drove it 22 miles and noticed the engine light came on. I brought it right back to the dealership that same Saturday I picked it up. I Informed Julie that the engine light was on again. I heard nothing Monday and Tuesday. Wednesday I decided to stop in to inquire on the engine light. At that time I was told when they attempted to start my car Tuesday morning, the engine started to make noise and the connecting rod smashed through the oil pan. I was then informed by the service department that it may not be covered under warranty because of after market parts that were used from my old engine, more specifically, the coil packs and cold air intake. That is a poor excuse to try to worm out of a warranty, coil packs and air breathers have zero connection to crankshaft failure and furthermore, if those parts were questionable with regard to a warranty, why did the mechanic install them in the first place. It goes without saying that if my car is not repaired to the condition for which I have already paid for, I will as certain as the sun will rise be contacting an attorney that deals with car dealerships specifically who rip off and defraud their customers. I will pursue this legal action regardless of the personal cost to me. All I ask for is that I get the new engine that I paid for then I will be happy to edit this review. Sincerely; David Zannini

I recently purchased a car there and my experience has been a good one. I have had some issues with…read moreit but they took care of it and gave me a loaner at no charge. I trust them and that says a lot about a used car dealer. They stand behind what they sell.

Please don't buy a car from this business. They say quality cars. But they are not. He buys them…read morefrom a auction and never goes over them. We bought a car from them and in the first year have spent 3000$ in repairs. It was the worst day of my life!!!! Hope I can help someone. Not quality cars but rescue cars!

From the owner: used car sales for prime and sub prime customersread more

I'm bought my 2007 Subaru Legacy in January 2022. I have never had a better used car. They did the…read moreregistry and got the plates for me. You can get your car insurance right there. It's like one stop shopping for a car. I haven't done anything to the car except for the regular maintenance. I highly recommend buying a used car from Rick Ruberti.

Rick was fantastic. He helped me find the car I wanted, arranged financing with a reputable local…read morecredit union and went above and beyond to get me the vehicle in a timely manner. He was a joy to work with and everyone there was extremely friendly and accommodating.

SCAM SCAM SCAM Do not I repeat, do not purchase a vehicle from these people they are a scam company…read moreI purchased a Infiniti from them and the entire underneath is rusted. They sent me to a mechanic to have the car fixed who put wrong parts on my car. I can't even have, my car wheel alignment done because they put regular Bolts on the car instead of Adjust bolts they swapped out my brand new tires and put tires on that are completely bald my car fishtails and swerves all over the place the girl that sells you the car Nicole is very rude disrespectful she will lie to you. She is a con artist. Do not purchase a vehicle from here. I paid almost $9000 for this vehicle and infinity gave me a bill for $26,000 worth of work that needs to be done, this place will not help you they'll take your money and then curse you out and treat you like shit they only like taking cash because they are scamming people. I do not recommend anybody to buy a vehicle from them Nicole's father, the girl, who sells you the car. Her father owns the company. He has her do all his dirty work I asked to speak to the owner, and she told me for what my father will curse you out to me. That's very unprofessional. She sent me to a place to have my car done called Kevin's place. They're very disrespectful and unprofessional. The man called me, every name under the book all because I was asking about my vehicle. I asked what work was done to it because my car fishtails and swerves all over the place ever since I had the vehicle done the tires on the car were swapped out I had brand new tires on my car when I brought it to the mechanic place they swapped it out for bald tires that have no threatening on them that my cars spun out on the highway. I called Web neck and they don't want to help me the girl on the Nicole cursed me out this place steals your money and sells you a card that you're going to need to repair. They're not safe. Their vehicles are not safe. If I could give no stars, I would but unfortunately I can't submit this without a star they don't deserve any stars. Their business needs to be shut down go to their car dealership. They only have one or two cars on The car lot they buy Cars from the auction and sell them to people not knowing what is wrong with them. I would not trust this place

These guys went above and beyond for me when it came time to buy a car. I stopped in to look at an…read more05 Toyota highland and feel in love with it. Jon and Nicole both were very pleasant to talk to and did not pressure me in anyways. Its the first time i have gone into a dealership and not been asked to fill out a credit app before test driving and even after. I ask questions on the car and Jon answered everything. He worked hard to get me approved and not only got it but also got it right on budget!!! Their mechanic was also very friendly and fast about fixing anything that was wrong with my car. (not that there was much wrong at all) Car passed inspection without a problem and drives like new!!! Not only would i recommend these guys to anyone but i will continue to buy from them. Thank you so much Jon and Nicole for all your hard work and help!!!