Great experience at Modern Auto purchasing my Audi S5. Gianna Dufresne was sharp, confident, and made the entire process feel effortless. She brings a level of energy and professionalism that really stands out. No pressure, no runaround--just a smooth, well-executed experience. Highly recommend working with her. read more

Had a great experience buying our daughter's first car. Ethan was great and everyone we met was super friendly. Smooth experience and great deal. Definitely recommend! read more

Modern Auto Sales - Beautiful pink jeep! - Used Car Dealers Near Me - Tyngsboro, Massachusetts

Modern Auto Sales & Service has been my go to place because the sales Staff is always great, I have traded vehicle in and purchased many vehicles & my Sales person David Pacheco has always made me feel like family & always does a great job in making my buying experience smooth fast & painless ;-) And the owner Joe Caggiano has alway gone above and beyond my expectations when it comes to Sales & Service over in there state of the art Service shop & Detail center. I have purchased many vehicles in my 62 years on this Earth & Modern Auto Sales & Service will be my home for all my automotive needed forever :-) read more

I recently bought a beautiful 2021 dodge Challenger rt scatpack ... the price was a little high but again the car is absolutely gorgeous and all that it was advertised as ... I was in and out in less than 3 hours ... i drove off Keith was beyond great ... Anthony the finance guy ... fast and knowledgeable and Matt the salesman was just as helpful... the facilities there are great ... everything is right there ! Don't believe the people who post one star ... just angry negative people . This place is 5 stars all day long read more

Modern Auto Sales - My new car - Used Car Dealers Near Me - Tyngsboro, Massachusetts

I had been looking for an 2019 BMW X4 M40 for months but they were always gone by the time I called. One came up on line through Car Fax at Modern and I called David Ripley who told me he had just driven to Wyndham and back and the car was a 10. He was right - clean, serviced and the easiest car purchase I have ever made. Ernesto in finance did all the interface with my credit union as well... fantastically easy. The Moon and Stars aligned on this one! read more

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What a great experience. Kevin Kincman was a pleasure to work with in the purchase on my new/used vehicle. There was no pressure, I was happy with my trade in value and the vehicle I purchased was in excellent condition for a 2010 Ram 1500. I was surprised I was able to finance the vehicle for a great rate considering the times and age of the vehicle. I would recommend checking out this dealership before any other especially if they have the vehicle available you are looking for. Next time I need a vehicle they will be my first stop. read more

I needed a commuting car fast. After answering an ad for a Honda Fit, my sales rep Matt had me driving that car off the lot within a week. There were no hidden charges or pressures and the car was exactly as described and perfect for me. Everyone at the dealership was friendly and courteous. As a woman of a certain age buying a car, I so appreciated not being "talked down to." Great place, fair price, I have a car I trust will last for a long while. Thanks! read more

I had been looking for a Honda S2000 off and on for about a month, with the goal of driving it on the weekends during the summer months. I had thought about a Miata, which fits me like a glove, but there's nothing quite like the horsepower and handling of the Honda S2000. Low and behold, I get an alert... it's a Honda S2000 with low miles, one owner, at Modern Auto Sales. I made an appointment with Kevin for a test drive. Out of the blue Kevin calls me to tell that the car never left it's shop. It simply does not meet their high standards and is being sent to auction. Would I be interested in something else? Here's the thing... at this point it's still on their website, CarGurus, and Craig's list. The CarFax, provided by Modern Auto Sales, actually shows that they worked on it and then put it up for sale. Suspicious, I kept "monitoring" their website... which a week later continues to show the car as for sale. The CarFax doesn't show it as having gone to auction yet. My dad contacted them, out of curiosity, and made also an appointment to test drive the Honda S2000, only to also be contacted by Kevin with an alternative Pontiac convertible. And still the Honda S2000 is listed as available on their website. I'll continue monitoring the CarFax using the VIN, but there really isn't any way I'll seriously consider doing business with Modern Auto Sales. Update: They sold the car on 11/26/2018, 4 days after putting it up for sale, before I ever contacted them. They didn't send it to auction. read more

Modern Auto Sales - Used Car Dealers Near Me - Tyngsboro, Massachusetts

Can't go less than one star, huh? Too bad. Anyways. Found a great deal on Cars.com via Modern Auto Sales. Reached out via email and text regarding the car, never heard back. Slap one. Finally contacted them direct. Finally explaining my situation, which was unique, I basically threw down $1k on the spot as I was told the deal was going to end in a few days and I was lucky enough to have my tax break early. Pretty sure that deal stayed listed but that's something else. I took me several phone calls back and forth to finalize this deal, probably equating to nearly a month. Part of that was due to the uniqueness of the way of payment; however, it is in my opinion that sheer lack of interest, care, and the fact I wasn't literally in their face every day made this more agonizing. Finally, we are done. I get the car, paperwork and drive off with what I was told was a full tank of gas. My bad for not even looking but trusting the guy who said he did it, ie my salesman. Last but not least, though I was not the direct payer for the vehicle, I am the one making the payments and I informed them of such. All payment information must be given to me. Fast forward, I am now about 5 days past due after 7 days of trying to reach Ernesto, the finance guy who I'm told has this information. Left 3-4 voicemails, called about 10x so far and apparently Ernesto is never at his desk or checks his voicemail. In short, the worst dealer ever. Worst experience ever. And I urge to overpay somewhere else before giving these shlubs your business. read more

Seriously... not just saying this, I usually dread the car buying experience, This was no pressure, seamless fair and great products. We actually bought 2 cars in the same week! I wasn't going to but they made it so easy for my husband and had so much to choose from that I did! And to make a great experience with Nina even better, I had a small service request and they didn't hesitate to back the car 100%, hand me a temp car without question or paperwork, and expiate the repair and make it a priority. read more

This is probably one of the best purchase that me and my fiancé did. We saw the car online and wanted to see for a test drive and it absolutely drives so smooth and quietly with no issues. Dennis handled everything with care and made sure that we understood everything from the process to the paperwork. All questions were answered to a tea. We went from seeing the car to having it in a week. Everybody there were friendly and easy to talk to. I would definitely come back to buy another car but not for another 10 years haha! Thank you so much! The kids absolutely are in love with the car! read more

This place is run by a bunch of clowns. Matt bisbee was my sales guy and was a typical salesmen trying to pressure you into signing a contract. The numbers didn't add up. Asked for a manager and there all the typical arrogant sales men who really don't want to work with you and get your business. Talked to joe the manager it seems and he could care less to work A deal out They just opened a new location in dracut where there was a former used car lot and I checked that out and they still had the same rude deceiving attitude. Nobody should buy a car from this place. Reviews tell it all. They are a full service location with allots of bays and do mechanics work. Beware of their contracts and don't deal with Matt bisbee read more

My entire experience with Modern Auto Sales, and more specifically Nina, was excellent. From the moment I showed interest to helping support my purchase Nina was amazing every step of the way. All of the staff were very supportive, but not pushy in any way. I was impressed with the follow up after the sale as well. Nina has emailed me a couple of times to make sure that everything was going well with my new truck. A lot of companies talk about great customer service, but very few live up to it. Nina and Modern Auto Sales absolutely line up to it! I will definitely go back there for my future car needs. read more

Unethical practices always trying to deceive customers. Deceiving customers with additional fees that are not apical.

Mo was very helpful, he wasn't pushy like most and he had a great attitude, there is a huge selection of vehicles and very fairly priced, I would definitely recommend modern auto sales to my friends and family read more

Modern Auto Sales - My new beauty - Used Car Dealers Near Me - Tyngsboro, Massachusetts

Went there to look at a 2012 Chevy they just got, my sales rep was Rob. Really great guy, and the websites are confusing rather than deceptive, it does show you a low price, but the price is the financing price, the actually price, if you pay cash, which means dealer loses money and as a business I can understand how bad that is, the price is the crossed out price at the top. Of course you have to put $2000 down and then you get a $1000 discount. In any case, they tried their best to get me the truck at a good deal, and were kind and not pushy about anything. One thing you may think of when you see the price is how pricey this place is. When you take one of their used cars out for a drive, what you find out why. They detail, and service every car, the darn truck drove like it was fresh out of Chevy's Mexico factory, and the truck was spotless. And they offered free oil changes and services, which if anything like the truck I drove, must be a pretty good service team. Any case, you get mixed message about any business, not everybody has a good experience, I for one had excellent service and am looking forward to doing business with them when it comes time to buy another vehicle. I recommend them wholeheartedly. P.S. When I told them I was going to look into cheaper vehicles the, owner himself took the time to shake my hand and tell me to look at other dealers and said he hoped he could get my business, definitely a A+ business for me. read more

Rather than honoring a deal made over the phone while we were 20 mins away they decided to leverage one customer against another when we showed up. Congratulations Matt for perpetuating the most negative car salesman stereotypes. You're doing a great job at it. read more

I'm giving modern 5 stars even though I did not end up buying a car from them. Simply put, they just did not have the right car for me at the time. Joey was great to work with. He was not pushy, listened well, and patient. The cars were clean with very detailed paperwork. I look forward to buying a car from Modern in the future. read more

Absolutely Fantastic !! This is the third time since 2007, that we purchased a vehicle from Modern Auto Sales. Every transaction has running smoothly. We purchased a 2018 Chevy Silverado 1500 LTZ on August 16th/last month. The salesman, Damian Gutierrez, was professional, knowledgeable, and he took the time to explain the newer technology and options. I highly recommend that you ask for "Damian" when you contact Modern Auto. He will take excellent care of you. The 2018 Chevy Silverado is everything we wanted and more. Last year, we needed a truck for our farm and purchased a 2018 Ram 1500 in November 2020. The truck has been trouble-free and is a real workhorse. Sales Manager, Craig Clark, treated us exceptionally well. This is a dealership that is run ethically with utmost integrity and truly cares about their customers. There is no question that we will contact Modern Auto for our next vehicle purchase. read more

Sold me a vehicle that drove like shit. Also only had it for 3 months and already sold it. Within that 3 months I had a leaking rear window, hard rough shifting, 3 check engine lights and had to replace a transmission sensor. They buy cheap shit vehicles from a Canadian auction and over price their pieces of scrap metal. read more

I went in last week to get an oil change and they didn't replace my drain plug. The gasket on it went and all my oil leaked onto the ground under my car. Thankfully I noticed before blowing my car up on the way home. This is the second time they have messed up on an oil change... The first time they shorted me a quart of oil and claimed "the tech didn't check the oil after starting the car". So now I'm stuck at work on Christmas Day. Greatly appreciated. read more

Modern Auto Sales - Used Car Dealers Near Me - Tyngsboro, Massachusetts

I went to this dealership to inquire about 2 2020 2500GMC cargo vans. Salesman Raphael was very cordial and polite. I took better van for a short test drive and I really liked it but when it came down to getting final out the door price. They were very deceptive. Raphael generated a print out of pricing the lot price was 45,980, discount of 2,230. Wow! I thought,then the subtotal was 43,750. In the pricing column they indicated a cash down of 5,000. So that means the price would be 48,750. Then they showed 495.00 doc fee which you can't negotiate down at all and 495.00 modern certification. So that brings the price up to 49,770. But they trained Raphael to disguise the 5,000 as not being what you would be paying down. So they showed me the price less the 5,000 as down payment to make me think I wasn't paying that. Note they expected I needed financing which I didn't. Just another stealership fudging numbers to make you think your getting a great deal. I have found this to be the case with every dealership. They mess with the numbers to make you think your getting a great deal when in fact you're actually paying above book value. read more

Great experience! Never felt pressured, Ray Sousa was the salesman, he was very accommodating and helpful. I never felt like this was a sales pitch - it was always very laid back and easy going. Got to test drive it, he was extremely helpful with then insurance process too, I didn't really have to do much, he took care of it all. They offer free loaner cars for work done with them and everyone I met with was super helpful! Thank you Ray we love our car! read more

One of the best experiences I've had buying a car. They were transparent and weren't pushy at all. They made the process as quick as it could be, especially when it came to determining the trade in value of my car (which other dealerships typically make a drawn out process). Ray was great and I'd recommend him and Modern as a whole to any family or friend. Thanks for a great experience. read more

Modern auto sales has some of the best staff. They are friendly, professional, and not typical pushy sales people. Matt Bisbee helped me get into a car when I was in a pinch. He was able to get me into a beautiful 2016 corolla at the rate and price I needed. Matt handled everything for me, making it incredibly easy and I was able to drive it off the lot the same day! I highly recommend Modern Auto Sales. read more

Modern Auto Sales - Used Car Dealers Near Me - Tyngsboro, Massachusetts

I'm with Kevin O. on this. To bad they don't have negative stars on here!! Please do not go here, very shady. Attitude is poor, follow up on repairs poor. Salesman take advantage of people and sell a car at list price when the car is almost 3 years old. FOR EVERYONES SAKE, YOU'LL FEEL BETTER AFTER READING THIS, KNOWING NOT TO GO HERE!! read more

Not your average used car dealer! Amazing selection of used low mileage vehicles that are in mint condition with really great deals. (They all look new) Andre Liqui helped us out right away without a single sales pitch. Gave us the keys to a car we were interested in and sent us for a test drive on our own. (No sales guy in the back seat looking over you) We didn't even have to haggle because the price on our vehicle was far below any other dealers price online or lot within all of New England. (Yes, we looked in ALL of New England) I always prefer buying new simply because of the piece of mind, but this dealer has given us a new perspective on used car purchases. We will definitely be back for both our son's first vehicle purchases coming up soon. Ask for Andre, but honestly, all the guys were super. We couldn't be happier with this place. HIGHLY HIGHLY RECOMMEND. read more

I went in this past weekend to get an appraisal on a trade in to try to get into a cheaper vehicle. Everyone was very professional and easy to talk to. The gentleman informed us that he would be unable to help as we had too much negative equity in our trade in. They did not attempt to sell us on another car, which I was somewhat expecting going into a car dealership. We only wanted to trade in, if possible, and then get a car. We walked out of there well informed and will be visiting again once we are in a better position to trade in our vehicle. Thank you! read more

I recently just bought a car from Leo at Modern Auto Sales, and I had an amazing experience. Before I went to Modern Auto Sales i went to two other car dealerships that were awful, one of them let me think I had the car and let me drive home and have it for the following day and then called me the next day to tell me the loan didnt go through, it was an awful feeling. At Modern Auto Sales when I got there I told them my budget and what I was looking for, and they had two cars that were in my price range and what I was looking for. After driving both of them i ended up getting one of them, exactly what i was looking for. When it came to the loan they were really helpful and got me approved by a bank that denied me prior at another dealership. Kevin even drove me to one of the banks to find out why I didn't get approved and what I had to do to get approved, you wont get that anywhere else. They care about every customer that walks through the front door, they don't just look at you like you're a sale, they see you as a human being and treat you like one. I highly recommend everyone buying a car here, they are amazing and did such a great job at making me feel great and not screwing me over. BUY YOUR NEXT CAR HERE!!!! read more

Bought a beautiful car from here. The customer service here is not very good (and I gave them many opportunities to make up for it). I find that they struggle to follow up with clients. They claim to go thoroughly through your car before they sell it, but after just getting my car serviced elsewhere I can tell they didn't change the brake fluid in the car before purchase (it made a huge difference and my car wasn't cheap to buy). I probably wouldn't come back here either because one of the owners is very condescending and disrespectful in general. read more

They advertise one price online, and then after driving 45 minutes to get there, the sales guy says "you didn't read the fine print" and told me the car was $1,000 more. Things went downhill from there and, after walking out, I felt like I needed a shower to get the sleaze off of me. I've been trying to think of the worst possible name to call these guys, and the best I can do is this: They give used car salesmen a bad name. read more

We went to the Dracut location to look at a used car. Met with Kevin and couldn't have asked for a better salesperson. Everything went quick and smooth and Kevin came through on his end. I would go back and recommend. read more

I thought about doing this a million times but I am so fed up I must give my personal experience and I must say that for being the first time I finance a vehicle this has been the worst experience ever!!! When I first bought my car I had it for like 2 weeks before making my first payment because I kept being told to pick up and drop off my car for things that were bad like a blown speaker, missing things ect. Now at just about to make my third payment I called service because I kept hearing a weird noise and was told once again no loaner cars available as I was told when I had to drop my vehicle off the first two weeks of owning it then the guy tells me not to drive my car that once a loaner was available they would call me yeah they must of lost my number because it's been a month since and I ended up going else where and it was the piece to hold my pipe rusted off now I have a whole AC problem where water is leaking into my driver side, clogged drain and it's unfortunate that I can't and haven't gotten the service I was told I would get. I am not this type of person but I bought a newer car to ease my life and man have I regretted it. read more

Of course going to get a new car is always a hassle but Tyler and Kevin are both amazing with what they do!!!! If you're looking for a new car or your friend/family member needs one head down to modern autos in Dracut MA they will get you in the car you want to drive ! My experience was fast and easy with no stress ! You will not regret looking for a car here ! read more

Very nice experience. Convenient location. The cars are clean and in great condition. Joe was great!

Turns out dealer was incredibly deceptive about the pricing for the vehicle. The advertised price on Cargurus, Edmnonds and even their own website says one thing but when you get there, they tell you the car is actually more. Its always disappointing when you can't negotiate an advertised price down but its plain dishonest to have the price go up! STAY AWAY!! read more

The service at this place is a joke they rip you off. I was only 18 right out of highschool and they ripped me off charging me 4 grand extra for a car that was a piece of crap and the car ended up breaking down and the warranty I payed extra for covered absolutely nothing. I will never buy another car at this place. read more

Note: WASTED 45 MINUTES! This review is for MA auto inspection only. Would have been 1 Star but they gave me back my money which was the right thing to do and I appreciate that. But I waited over 45 minutes in total when I was first in line for an inspection because they GAVE MY REGISTRATION TO SOMEONE ELSE. Instead of having me leave it in car like every other inspection station I have been to, they asked me to bring it in. I HIGHLY RECOMMEND GOING SOMEWHERE ELSE. read more

Met with Kevin an Matt and worked out a very fair price for an Acura. They both made the process extremely easy, then helped with the phone setup, plates, etc. Friendly, helpful, not pushy. I knew what I wanted and they delivered. Good job guys. I can recommend this place. Nice inventory too. read more

Sold us a 2015 BMW X5 in July of 2018. This car has been nothing but a money pit. It started with the camera not working..didnt get it until a week after we bought it. Then major oil leak..brought to them and they diagnosed the problem incorrectly. Then they gave us a hard time stating they did nothing wrong.Had to pay Tulley to fix the issue correctly. The car needed front brakes..more money. Now here we are and have more issues which are going to cost us 3400 dollars! We paid over 30k for this car and its a lemon. All I can say is buyer beware when buying a car from these people. read more