Both my parents wanted to pre-plan their services. At the time of planning we were helped by David…read more He was nice, thorough and made the process easy. I have to say I wasn't excited to plan every detail of my parents funeral as they are still alive, but I am thankful we did because David made it easy and I know we will appreciate it down the road. Thank you again for your patience and d help!

It's never a good thing well a love one pass and there are so many things to deal with, especially…read moreduring this time of Covid19. My father passed on the 5th of June and we contacted Crippen & Flynn after the cornier released the body back to us. They came and removed the body, professional, friendly and respectful. I met with Tom a day later to set up the services. Tom was great and full of information. He has been in the industry for over 30+ years. He made everything a lot easier during this time. Everyone there was very helpful. I would recommend them to anyone in need of funeral services.

The staff at Chapel of the Highlands went above and beyond for me and my family. I believe the…read morefirst time I attended a service there, I was around seven years old. Being part of a large, multi-generational family, I have unfortunately found myself attending services there at least once a year for much of my life. As an adult, I've had the responsibility of taking a more hands-on role in funeral planning, and I'd like to share three experiences. The first was for my uncle--while not related by blood, he was absolutely family. There was significant family drama leading up to the service, including a grandchild sending threatening messages. When the staff became aware of the situation, they handled it with professionalism and care, arranging for support to be on standby if needed. Thankfully, it wasn't necessary, but Paul was fully prepared to take care of it. The second experience was a little over a year ago, when I was making arrangements for my own mother. Paul, the owner, sat with me through the process. He and his staff were incredibly professional and compassionate. Paul made sure I understood all my options and gently reminded me to take my time--he made it clear he was there for me, without rushing me at all. The third experience was about two months ago, when I was there in my professional capacity as a minister. I was asked to support a husband making arrangements for his wife. I watched as a man, in deep grief, struggled to process what was being said. For the first time, I wasn't the family member making decisions--I was observing. The staff at Chapel of the Highlands handled everything with patience, professionalism, and genuine care. Walking through these difficult moments is never easy, but it brings comfort knowing that Paul leads a team that is caring, hardworking, and professional. While I wish I never had to return under such circumstances, I know I will continue to trust and recommend their services to anyone going through such a difficult time.

Yesterday, I had a terrible experience at Chapel of the Highlands in Millbrae. I arrived around…read morethree in the afternoon to visit my mother, who was to be buried the following day (today). Nick H and an unidentified female office clerk were unfriendly, unprofessional, and disrespectful. The facility was messy and unorganized, and the employees appeared unkempt. When I finally got to see my mother, I was horrified to see how she looked. Her face was not my mom. Her clothing was completely different from what she would normally wear. There was a scarf around her neck that seemed to be hiding something. I was so upset by the time they finished arguing that I couldn't see my mother. I felt like I couldn't properly say goodbye to her. It turned out that my siblings had an unannounced visit planned with my mother that they didn't want me to attend. The office girl apologized several times to me, for making a "terrible mistake" by telling me about the 5 p.m. viewing. But it wasn't the mistake of telling me about the viewing; it was the mistake of not letting me see my mother when I arrived and then making me stay in the lobby, telling me I couldn't see her. I would never, never, ever recommend this place, and I believe both Nick H and the office clerk should be fired immediately. **************************************************** Thank you for your response, Paul Larson. I understand that you may not agree with my review, but I encourage you to focus on the actions of your staff. I arrived at 3:00 PM and was informed that the viewing would be at 5:00 PM, which I accepted. However, when I returned at the scheduled time, I was denied the opportunity to see my mother and was asked to leave. This was extremely distressing. I made it clear that I would have contacted the police if I had not been allowed to see her. Nick H. asked me to state that I would not call the police, but I want to be clear--I would have done so if necessary. This situation was unacceptable. She is my mother, and I have every right to see her. I also find it inappropriate that your response focused on criticizing me and referencing my family rather than addressing the issue at hand. Please stop talking about my family--you have no right to do so. You don't understand our dynamics, and it's not your place to comment. Your attempts to address the situation were unhelpful and based on inaccurate assumptions about me. I stand by 1 Star.

Sadly, I have lost my Mother on March 2018. Looking for a Funeral has not been a pleasant thing to…read moredo. We went through so much pain for a year and we wanted to ended up this process peacefully. Thankfully, I have talked to Maria G Aguilar so she could be in charge of this process. From the first call I gave her- She was clear about the steps I needed it to follow.. She explained me about the cost and the way they were going to take care of the situation. The Day, I met with Maria G Aguilar showed me the packages available and spent time going through all the details about the Funeral. She was very attentive, compassionate, and best of all She listened to me, ( in these moments, You need someone to listen to your feelings,struggles,etc) My Father who was married with my Mother for almost 50 years was extremely sad and Maria G. Aguilar was there to comfort him and to help us to give my Mother her last day as she deserved. The Day of the Funeral was extremely well organized, and as soon as I got there Miss Maria G Aguilar asked me to be my companion and stayed with me until I felt a bit better.( She stood next to me while I stared at my mother and She handed me tissues) To Maria Aguilar and the Funeral team: Thanks so much for helping us going trough this painful moment- We had a peaceful,Dignity Funeral for My Mother. If you have lost a loved one at this Moment. My Deepest Condolences. *Maria Aguilar is Fluently in Spanish and she has a very sweet smile.

Redwood Chapel did a fantastic job with my dads service. Marie was so helpful and accommodating to…read morehelp put my dad to rest. Our family was very pleased with the support everyone gave us. Although we hope to not see them again any time soon, we recommend Redwood Chapel to anyone wanting great service and support for their loved one.

Very responsive, friendly and helpful staff. Tiffany answered all of my calls and questions and got…read moreme through the paperwork quickly. I would definitely recommend if you're looking for comprehensive cremation service.

I cant begin to explain how helpful Lori Love has been thru this process. This is my second time…read morereaching out to Lori for help. My 1st contact was over a year ago. I was researching preplanned arrangements for a friend. Lori provided me with all the information I needed to pass on. This time around I was preplanning for my fathers services as he has become very ill. She clearly explained everything to me and made the process simple and understandable. I had contacted other services just to make sure and those other places continue to call me to try to "sell" their services to me. Although, I understand the business aspect of the call backs, it was frustrating to get repeat calls when I already told them I had committed to another plan. Lori was never pushy. She made it clear she was there to assist with the process but did not make numerous annoying calls to close the deal. Thank you Lori for everything!

For both my parents, the Neptune Society made it easy during a difficult time. From the first call…read moreto them to arranging pickup, to getting the death certificates and the cremains, they were fast, sympathetic and professional. A special note of thanks to Noel Hanna for going out of her way recently with my mom's arrangements.

My roommate had this service for both her mom and dad and when they died a few years ago I was…read moreamazed at how quick and slick this service works. I was so impressed I bought a plan for myself so it will all be taken care of so my daughter dosent have to deal with the whole process. Also the cost was far more affordable than any funeral home costs. Highly recommend the Neptune society whenever the subject of death comes up!!!

ADirectCremetion offers the most uncompassionate and insensitive staff while you are going through…read morethe loss of a loved one! I would advise you to not conduct business with this company unless you want to add unnecessary emotional stress while going through your loss. Where do I begin, my grandpa passed away on 02/29, and up to date 05/02 we have not been able to get a hold of a notarized cremation certificate requested by the Mexican consulate to provide us with the proper visa to travel with his ashes. Mind you this has been going on since February. All my family will be traveling for funeral services this upcoming weekend which Suzzette was aware of and yet, we are still waiting on Suzzette Bustamante to properly handle the situation. I was charged $80 on Friday 04/26/24 and told the certificate was already notarized and it would be sent through 2-day express mail and we still have not received it. Trying to get a hold of Suzzette Bustamante is close to impossible, delays in the reply of emails, and at this point I believe refuses to answer the phone. Every single person who answers the phone has a bad attitude and is unwilling to help. The answering service always says they'll forward a message and wait for a callback in 24 hours. All this company has done has extended the pain of losing a loved one and not being able to properly arrange funeral services. On top of creating a harder financial burden the already arranged funeral services in Mexico will most likely have to get delayed along with us paying additional fees for having to reschedule our flights. The emotional stress my family has endured due to the lack of compassion from this company is unexplainable! Your family should not have to plead for a document.

I cannot tell you how much I appreciate A Direct Cremation services (particularly Shiree) for their…read morecompassion, kindness, prompt service and professionalism during this very difficult time for our family. They made a very difficult process so much easier. Highly recommend working with Shiree.

Several years ago when my husband was put in a care facility, they wanted to know who to call when…read morehe passed. I was looking at mortuaries, alone with an unfamiliar duty in an unfamiliar location. I finally turned to Yelp to see what was posted about mortuaries I'd looked at when David from Honor Cremations popped up to say he thought he could help me. I truly felt an instant feeling of safety and trust. Sometimes we're lucky enough to get guidance. David is kind, sympathetic and morale. I spent the next several years feeling secure for when the time came. One of the few things I was able to feel secure about. When my husband did pass in the middle of the night in the veteran hospital hospice, they knew to call Honor. Because it might take time for Honor to arrive, the hospital wanted to take my husband to their mortuary and I refused saying we would wait for Honor. I trusted them and knew he'd be in good hands and those feelings were right. The gentleman who arrived to take my husband helped the nurse prepare him so when he came out of the room he was draped in the American flag. With everything else my husband and I went through with the change in care facilities, finances, and just 'handling it all' as my husband's condition worsened over the years, David's honesty and compassion took this step off my shoulders. I have purchased Honor Cremation for myself, so our children have the confidence to know everything will be taken care of. Thank you David and Honor Cremations. When so many unexpected doors closed with years-long tragedy, you offered a safe open door.

Honor's was respectful, informative, and pleasant when removing the deceased. We cremated and they…read moredo it when the death certificates are received. Pick up of the remains went respectfully! No complaints!

We recently had to bury our son and everything was unexpected. How many people make plans like this…read morefor someone in their 30's? It was all so shocking and Linda and David were compassionate and helpful, listing what we had to do and in what order, and they kept us on track. They were very accommodating and the small service was beautiful. I cannot thank them enough for being so patient, so considerate of us as we sat in shock trying to get through the planning.

Thanks to the folks at Crippen & Flynn, specifically Lisa, Linda, David, and Ruben, the funeral…read morearrangements for my mother went very smoothly. My first meeting was with Lisa, who explained everything clearly and was extraordinarily patient and accommodating. I had a follow-up meeting with Linda, who was also very helpful and made me feel at ease. I appreciate that Crippen & Flynn allows for customization. We started with a package, and then I was able to add or remove any services that I did or did not want. David and Ruben were the attendants at the funeral and cemetery. They were kind and respectful, and again, everything went very smoothly. It was a pleasure to work with the folks at Crippen & Flynn. Though I hope I will not need their services again any time soon, I will definitely use them again when the time comes.

If you are going to use Neptune Society I HIGHLY recommend asking for Shawna Hughes, she handled…read moreall of the preparations for my Father and when I had questions no matter what time it was she answered them quickly. Shawna was not only a blessing to me but to my ENTIRE family....Everything Neptune Society did for us made the time in our life more easy without the struggles. So if you need Cremation Services Please use Neptune Society and Ask for Shawna Hughes. Andres R.

I had great service from Neptune Society. I have no complaints other than a mistake of spelling my…read moremaiden name of my husband's death certificates. Apparently they didn't check back on their files after we filled out the paper work for pre-need. Course my husband's hand writing was not to clear either. Course they could've checked my paperwork to find out what my maiden name was.

The Lathrop house sits in the middle of San Mateo's governmental center. Originally built in 1862,…read moreit has been moved twice, became a house of ill repute, was converted to a boarding house in WWII, and now has been restored to its condition following the residence of the first three owners. The house is now in very good condition, is being elegantly decorated for the holidays, and offers excellent docent-led tours that reveal the wonderful charm of this vintage house. Hours are limited. Plan ahead. It is definitely worth it if you are at all a history buff.

The house move in November is now May and just happened and is resting above the new foundation! I…read moretook probably 200 pictures, some of them are in here showing the move and the hydraulic system to save this beautiful historic 1863 Steamboat Gothic style house. it is nestled up against the SAN mateo history museum across the street from its former location on Hamilton Street. Once it is lowered onto the new foundation in about a week it will reopen again after about 120 days to make sure that everything is secure and safe. They also need to reattach the stairs and add a handicapped ramp. It had quite a history and it's time which you can read a lot online. One of the most prominent owners was Sheriff Joel Mansfield who was the sheriff of Redwood City for quite some time and was loved by many and buried in the Union cemetery nearby with his wife Mary. Hopefully this new location will bring more visitors and hopefully more donations to help preserve this wonderful mansion.