We had my mom's services here 5 years ago this month and yesterday we had my dad's services back…read morehere. We came back to use this venue because the service was amazing and it still is if not more. We met with Gus to plan and he was absolutely helpful, sympathetic, and very communicative throughout the whole planning. Come day of, Rick and Kina were absolutely wonderful. They made sure everything was on track and organized. Checked in on us here and there to see if we needed anything. We were running a lil behind but Rick was very patient and understanding. Come to the crematory, we could've have asked for more. The person running it, I think his name is Ron, was very respectful, empathetic and truly kind. Our whole experience with Sneider Sullivan & O'Connell was truly wonderful. They didn't treat us like customers. They treated us like a family and we are so grateful for that.

We are grateful for the care and professionalism shown by Sneider Sullivan & O'Connell's Funeral…read moreHome. From the very beginning, they were flexible, responsive, and deeply empathetic to our family's needs. They offered wonderful tools to honor our loved one's memory, including the ability to upload photos and videos to create a beautiful slideshow with music. We were also impressed by how technically capable they are, even providing a live stream of the service so friends and family who couldn't attend in person were still able to be part of it. Gus, our main contact, was incredible throughout the process--he reached out at just the right times to check if we needed anything, and helped keep us on track with what needed to be done without ever making us feel pressured. During the funeral service itself, Rigo was our host and showed such kindness and attentiveness, helping everything run smoothly that evening. Losing someone is never easy, but Sneider Sullivan & O'Connell's made a difficult time much lighter with their compassion and thoughtful support. We cannot thank them enough.

Skylawn is the most beautiful Mortuary in the Bay Area!! It is also the only one in the Bay Area…read morethat has an onsite Crematorium. Which meant that we didn't have to have our loved one transferred back and forth between facilities. Bruce Nault II, our Funeral Director, was so caring and compassionate. We felt cared for as well as comfortable with him and his team handling my mom's body. We had a meaningful and emotional viewing of her before her cremation. She was dressed perfectly and as we had directed. Absolutely fabulous experience during an incredibly difficult time.

Rest in power, Popo…read more Despite the beauty of the park (harsh weather aside), there were a few issues I found with my grandmother's service that left me puzzled with the management of Skylawn: - On our arrival date, a few of us overheard members of the service team arguing in Cantonese with each other. One had even gawked to another to "listen up and let them speak first." Coworker dynamics vary in any workplace but this should not have been in a space where guests and family members were present. - Our service director(s?) included two gentlemen: one that spoke English and one in Cantonese. I appreciated the English speaker for articulating the different components of the service but was confused as to why the Cantonese speaker either a) failed to translate or b) outright contradicted that he had just instructed the guests to do. This took place in every aspect from the flow of bowing to the deceased to how we moved the casket into the hearse. - Selfishly, I found it very odd that this same director kept speaking to my sister and I in English and everyone else in Cantonese, from using the word "bow" instead of the word "弓 (gong)" when we went up to pay our respects, to continuing to speak to us in broken English. Mind you, this was after I gave a eulogy in Cantonese and was the only grandchild to do so, and after I continued to speak to him in Chinese. Make it make sense. - We went back the day after to pay another round of respects to our grandma and saw they had placed all of the wooden easels with our flower arches right on top of the burial site... on their backs. Flowers were all facing down, all you could see were easels with cardboard on which the flowers were fixed onto, and it did not look nice. I understand if weather conditions made it difficult but I felt there could have been more care taken to make the site nicer than how it ended up. My family has been coming here for years to pay our respects to our passed on family, but doing a service here was not the best. Our family recently had another pass and their service was held elsewhere, and had a much better experience.

The staff at Chapel of the Highlands went above and beyond for me and my family. I believe the…read morefirst time I attended a service there, I was around seven years old. Being part of a large, multi-generational family, I have unfortunately found myself attending services there at least once a year for much of my life. As an adult, I've had the responsibility of taking a more hands-on role in funeral planning, and I'd like to share three experiences. The first was for my uncle--while not related by blood, he was absolutely family. There was significant family drama leading up to the service, including a grandchild sending threatening messages. When the staff became aware of the situation, they handled it with professionalism and care, arranging for support to be on standby if needed. Thankfully, it wasn't necessary, but Paul was fully prepared to take care of it. The second experience was a little over a year ago, when I was making arrangements for my own mother. Paul, the owner, sat with me through the process. He and his staff were incredibly professional and compassionate. Paul made sure I understood all my options and gently reminded me to take my time--he made it clear he was there for me, without rushing me at all. The third experience was about two months ago, when I was there in my professional capacity as a minister. I was asked to support a husband making arrangements for his wife. I watched as a man, in deep grief, struggled to process what was being said. For the first time, I wasn't the family member making decisions--I was observing. The staff at Chapel of the Highlands handled everything with patience, professionalism, and genuine care. Walking through these difficult moments is never easy, but it brings comfort knowing that Paul leads a team that is caring, hardworking, and professional. While I wish I never had to return under such circumstances, I know I will continue to trust and recommend their services to anyone going through such a difficult time.

The team at Chapel of the Highlands was so helpful, compassionate, and professional when our mother…read moresuddenly passed away. They took such good care of her and of our family members during an extremely difficult time. We highly recommend them!

Bought the plan over 10 years ago. I'm glad we did because prices are up now. Very helpful staffing…read moreduring this difficult time. They were there for all my questions and have answered for all. I felt very comfortable visiting the facility and their employees made you feel warm. They were amazing. Thank you so much Neptune Society. Special thanks to Noel Hanna for her great service and comfort.

The Neptune Society in Belmont provided exceptional care during a very difficult time. Everyone was…read morekind, empathetic, and highly professional throughout the process. Tolofi, in particular, was wonderful--compassionate, attentive, and incredibly supportive. The entire experience was handled with care and efficiency, which brought us great comfort. We are truly grateful and would highly recommend their services.

I also received a letter with a fake handwritten return address in Rancho Mirage and what looks…read morelike a real first class postage stamp (but is actually a presorted postage). So it fooled me and I didn't do my usual toss into the waste basket. And yet I received their ad for cremation on my birthday. I can't think of anything bad enough to say right now.

I'm not sure what the expectation was when my sister decided to use Smart Creation but my…read moreexperience with the company after her death has been hit and miss. My primary contact, Connie, has been very responsive, but there is one thing that is causing me to give this 2 stars. Smart Cremation is making my sisters partner go to the county to obtain the certified death certificates. I have dealt with 2 other death recently and both times we were provided as many certified death certificate as needed (for a nominate price) by the mortuary. This is a real problem as it required notarized forms and a trip to the county. My advise to Smart Cremation. Please fix this issue..

We recently had to bury our son and everything was unexpected. How many people make plans like this…read morefor someone in their 30's? It was all so shocking and Linda and David were compassionate and helpful, listing what we had to do and in what order, and they kept us on track. They were very accommodating and the small service was beautiful. I cannot thank them enough for being so patient, so considerate of us as we sat in shock trying to get through the planning.

Thanks to the folks at Crippen & Flynn, specifically Lisa, Linda, David, and Ruben, the funeral…read morearrangements for my mother went very smoothly. My first meeting was with Lisa, who explained everything clearly and was extraordinarily patient and accommodating. I had a follow-up meeting with Linda, who was also very helpful and made me feel at ease. I appreciate that Crippen & Flynn allows for customization. We started with a package, and then I was able to add or remove any services that I did or did not want. David and Ruben were the attendants at the funeral and cemetery. They were kind and respectful, and again, everything went very smoothly. It was a pleasure to work with the folks at Crippen & Flynn. Though I hope I will not need their services again any time soon, I will definitely use them again when the time comes.

Legit plot sales. I was able to use the plot shortly after. Glad I got a deal from Michael, very…read moreprofessional and helpful. Would use again.

I just cannot recommend them enough. You will absolutely save a ton of money and get knowledgeable…read moreand compassionate care from their staff. My parents had done no funeral preplanning. My 94 year old dad was in a convalescent home. I asked the social worker if they knew anyone I could talk to about this, and she offered advice on cemetery plot/grave resales as a way to save money for funeral preplanning. Apparently there are people who buy graves and then maybe move far away or something and do not want the graves anymore. Cemetery Property Resales works basically like a real estate agent. They make a very reasonable commission for their services built into the sale price you pay. They are licensed by the state. They help connect sellers of graves with people looking to buy, and the buyers get big savings because we get the price the person originally paid long ago. Who knew!?! I told them I wanted to buy graves at Holy Sepulchre Cemetery in Hayward. They forewarned me that the Catholic Church is very slow to process the transfer paperwork. First I would complete the purchase agreement and pay for the graves with Cemetery Resales, and then it could take maybe 2-3 months to process the transfer paperwork, unlike most other cemeteries where it is done that same day when you purchase the grave. Which at the time was fine with me. First I met with Holy Sepulchre Cemetery staff so I had the retail price information in my hands before I met with Candace from Cemetery Property Resales to see the graves. This way I could compare the retail costs of available graves from Holy Sepulchre, to the costs of the resale graves, as well as know the additional costs for the opening, closing, vaults, headstones, etc. Candace met me at Holy Sepulchre and we located the available resale graves. She supplied me with all the individual grave location numbers and their prices, and what was included with each grave site. She helped me figure out what would be an additional cost based on the individual grave site. She let me know that after I purchased the grave through her, I would pay any additional costs directly to Holy Sepulchre. After my meeting with Candace, I was able to go get my mom and bring her to the cemetery and easily show her what was available. We made a choice and completed the purchase agreement with Candace. So here's the part that really showed me how lucky I was to work with Candace. We had just purchased the graves, and a few days later the convalescent hospital met with us, and said we should start planning for hospice for my dad. I was in total shock and I panicked. I walked right outside and called Candace, who oh so patiently listened to me completely lose my mind wondering .... What if my dad passes before the Catholic church finishes the transfer paperwork? What will we do? Keep him in a fridge at the funeral home waiting for the church to finish the paperwork for months??? Candace was so calm and reassured me that everything would be OK. She said, don't worry I am on it and I will do everything I can with the church to get it done right away. Candace is a woman of her word. She is a true miracle worker, she moved heaven and earth to get the transfer paperwork done as fast as humanly possible. Within days she had finally reached the right person at the church to talk to. She kept me updated regularly through the process and before I knew it everything was done. Finally I could relax and not worry anymore. Thankfully dad is doing much better these days, and now everything is done for when the time does come. I am beyond grateful for everything the Candace did for my family. Candace is an absolute angel, such a kind and compassionate person, with decades of experience. Candace was knowledgeable, responsive, quick to communicate and follow up, and provided me with all the answers I needed and a fountain of emotional support for my journey through this. What a blessing it was to have her help me through this process. Thank you from the bottom of my heart Candace for everything!!!

I cannot thank the team at Honor Cremation enough for the care they showed my family during my…read moremom's cremation and memorial process. Losing a parent is incredibly hard, but they handled everything with such a high level of dignity and grace that it truly eased some of the burden for us. Communication: From the very first call, I felt heard and supported. They were incredibly patient with all of my questions and kept me updated every step of the way, which gave me so much peace of mind. The Process: I found their approach to be very modern, transparent, and straightforward. There was never any pressure or "salesy" feeling, just genuine empathy and a focus on what my mother and our family needed. The Memorial: They helped us navigate the details for her memorial with so much respect. Everything was handled professionally, allowing us to focus on honoring her memory rather than worrying about the logistics. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. I also really appreciated the honesty in their business model. I know it could technically be cheaper if they did every single thing in-house, but they intentionally use outside sources for certain steps to ensure everything is handled by specialists. I actually felt like I got more value this way because I knew I was getting the best possible care at every stage. It's also worth noting for other families that they don't have an embalming service; they focus purely on a dignified, natural process which was exactly what we wanted for my mom. I am so grateful to have had their guidance during this time. If you are looking for a team that treats your loved ones with true honor and provides a seamless, compassionate experience, I cannot recommend them highly enough. Thank you, Honor Cremation, for taking such wonderful care of my mom.

Honor cremations is a legitimate organization. My family chose Honor Cremations and had a…read moresuccessful Cremation and Memorial with them. Customer service: 5/5 Value: 3.5/5 Execution: 5/5 From a service standpoint, they excellent. The team is available 24 hours via phone and text. For the majority of my work with them, they were extremely responsive, had good pass downs between shifts and team members, and worked to meet all our needs and timelines. They never pressured us into anything or upsold us. They just wanted to support whatever we needed. My family needed an expedited cremation and memorial all within a week of my family member passing and Honor Cremations was able to make that happen and get the paperwork done with the county in that timeframe. Honor's paid casket option was cheaper than other crematories and was a very nice, presentable casket. Honor does not embalm in house but has embalming providers they can work with. The only reason I would hesitate to select Honor again is because other crematories were more cost effective (up to $1000 cheaper for our package selections), but Honor did what they could to reduce costs and provide flexible options and offerings. I wouldn't hesitate to recommend them to others if service and empathy is a top priority.

Our family would like to express our sincere gratitude to all the staff for the exceptional care…read moreand support provided during my mother's funeral. We truly appreciate Carlo for his kindness, guidance & ensure every detail was handled with dignity, compassion & respect. We also truly appreciate Stefan for guiding us in the cremation process and related procedures. We highly recommend their services to anyone in need of compassionate funeral care.

Very accommodating and pleasant staff. We got all the services we wanted for our dearly beloved mom.read more