We had my mom's services here 5 years ago this month and yesterday we had my dad's services back…read morehere. We came back to use this venue because the service was amazing and it still is if not more. We met with Gus to plan and he was absolutely helpful, sympathetic, and very communicative throughout the whole planning. Come day of, Rick and Kina were absolutely wonderful. They made sure everything was on track and organized. Checked in on us here and there to see if we needed anything. We were running a lil behind but Rick was very patient and understanding. Come to the crematory, we could've have asked for more. The person running it, I think his name is Ron, was very respectful, empathetic and truly kind. Our whole experience with Sneider Sullivan & O'Connell was truly wonderful. They didn't treat us like customers. They treated us like a family and we are so grateful for that.

So professional, superb communication, incredible follow through. Very kind. Also, offered…read moreassistance with various items that needed follow through, such as obituary, death certificates. I even received a check-in call a couple weeks after to see if all my needs were met.

Over the last many years, we have used their cremation and chapel services for a family member and…read morereferred them to a few friends. Most recent service was on July 20, 2026. The facility is beautiful and their services remain excellent. The coordinators and their staff are very responsive and understanding. As always, the services went through very smoothly with able handling of all aspects. And a special mention of Endeliza Huerta, Funeral Arranger who was very understanding and responsive both leading upto and after the funeral for all our changing needs.

After what my family experienced, people must know how awful our experience at Skylawn Half Moon…read moreBay was. My uncle handled all the arrangements for my grandpa's funeral and the communication from Skylawn was terrible from the start. They would not respond in a timely manner when he asked to confirm the location, the service date, and placement of my grandpa. But funny enough, they had no problem contacting him when payment was required. This lack of communication gave the impression that we were only prioritized when financial matters were involved. Even handling the death certificate was awful. My uncle was informed someone would call him when it was ready for pick up. He left multiple messages for an update and did not receive any response back. 10 days later, he went to Skylawn in person to ask, only to find out the death certificate had already been prepared from the beginning ready to be collected. This critical document required for time sensitive matters such as notifying banks and social security caused such an unnecessary inconvenience and headache during a difficult time. What really crossed the line was when he received a quote to add Chinese characters to my grandpas nameplate. My uncle simply said he wanted to discuss with the family and would let the agent know the next day. The agent sent accidentally sent my uncle a message clearly meant for someone else stating: "I won't be able to finalize...he has to again talk to his family this is a poor Chinese family" He never complained about price or tried to negotiate, he just wanted to make the decision together as a family. This message was shocking, offensive, and completely unacceptable. Our family was fully prepared to pay for additional engravings, flowers, and other services. Wanting to consult with family before making a final decision does not make someone "poor" and no family should be labeled or stereotyped based on their ethnicity. Losing a loved one is already hard enough. But being ignored, then finding out that's how your family is talked about behind the scenes is absolutely unacceptable. This sort of disrespect should never be tolerated and I hope Skylawn investigates this incident and provides a genuine apology to ensure no other family is treated this way. No one grieving the loss of a loved one should have to wonder what is being said about them behind closed doors.

The staff at Chapel of the Highlands went above and beyond for me and my family. I believe the…read morefirst time I attended a service there, I was around seven years old. Being part of a large, multi-generational family, I have unfortunately found myself attending services there at least once a year for much of my life. As an adult, I've had the responsibility of taking a more hands-on role in funeral planning, and I'd like to share three experiences. The first was for my uncle--while not related by blood, he was absolutely family. There was significant family drama leading up to the service, including a grandchild sending threatening messages. When the staff became aware of the situation, they handled it with professionalism and care, arranging for support to be on standby if needed. Thankfully, it wasn't necessary, but Paul was fully prepared to take care of it. The second experience was a little over a year ago, when I was making arrangements for my own mother. Paul, the owner, sat with me through the process. He and his staff were incredibly professional and compassionate. Paul made sure I understood all my options and gently reminded me to take my time--he made it clear he was there for me, without rushing me at all. The third experience was about two months ago, when I was there in my professional capacity as a minister. I was asked to support a husband making arrangements for his wife. I watched as a man, in deep grief, struggled to process what was being said. For the first time, I wasn't the family member making decisions--I was observing. The staff at Chapel of the Highlands handled everything with patience, professionalism, and genuine care. Walking through these difficult moments is never easy, but it brings comfort knowing that Paul leads a team that is caring, hardworking, and professional. While I wish I never had to return under such circumstances, I know I will continue to trust and recommend their services to anyone going through such a difficult time.

Yesterday, I had a terrible experience at Chapel of the Highlands in Millbrae. I arrived around…read morethree in the afternoon to visit my mother, who was to be buried the following day (today). Nick H and an unidentified female office clerk were unfriendly, unprofessional, and disrespectful. The facility was messy and unorganized, and the employees appeared unkempt. When I finally got to see my mother, I was horrified to see how she looked. Her face was not my mom. Her clothing was completely different from what she would normally wear. There was a scarf around her neck that seemed to be hiding something. I was so upset by the time they finished arguing that I couldn't see my mother. I felt like I couldn't properly say goodbye to her. It turned out that my siblings had an unannounced visit planned with my mother that they didn't want me to attend. The office girl apologized several times to me, for making a "terrible mistake" by telling me about the 5 p.m. viewing. But it wasn't the mistake of telling me about the viewing; it was the mistake of not letting me see my mother when I arrived and then making me stay in the lobby, telling me I couldn't see her. I would never, never, ever recommend this place, and I believe both Nick H and the office clerk should be fired immediately. **************************************************** Thank you for your response, Paul Larson. I understand that you may not agree with my review, but I encourage you to focus on the actions of your staff. I arrived at 3:00 PM and was informed that the viewing would be at 5:00 PM, which I accepted. However, when I returned at the scheduled time, I was denied the opportunity to see my mother and was asked to leave. This was extremely distressing. I made it clear that I would have contacted the police if I had not been allowed to see her. Nick H. asked me to state that I would not call the police, but I want to be clear--I would have done so if necessary. This situation was unacceptable. She is my mother, and I have every right to see her. I also find it inappropriate that your response focused on criticizing me and referencing my family rather than addressing the issue at hand. Please stop talking about my family--you have no right to do so. You don't understand our dynamics, and it's not your place to comment. Your attempts to address the situation were unhelpful and based on inaccurate assumptions about me. I stand by 1 Star.

For both my parents, the Neptune Society made it easy during a difficult time. From the first call…read moreto them to arranging pickup, to getting the death certificates and the cremains, they were fast, sympathetic and professional. A special note of thanks to Noel Hanna for going out of her way recently with my mom's arrangements.

My roommate had this service for both her mom and dad and when they died a few years ago I was…read moreamazed at how quick and slick this service works. I was so impressed I bought a plan for myself so it will all be taken care of so my daughter dosent have to deal with the whole process. Also the cost was far more affordable than any funeral home costs. Highly recommend the Neptune society whenever the subject of death comes up!!!

I also received a letter with a fake handwritten return address in Rancho Mirage and what looks…read morelike a real first class postage stamp (but is actually a presorted postage). So it fooled me and I didn't do my usual toss into the waste basket. And yet I received their ad for cremation on my birthday. I can't think of anything bad enough to say right now.

This company is amazing. My sister passed away in March 2014 and the experience provided by Smart…read moreCremations was seamless. All it takes is one phone call. All paperwork was completed perfectly and the ashes were delivered in a beautiful box that my Mom is so happy to have in her bedroom. It makes no difference when you take out the policy. Planning ahead is a good thing. No one has any guarantees as to how long you will live. My sister was 64 but my mother is doing great at 92. Just so you know, a cemetery plot in big cities runs upward of $30,000.00 plus all the upkeep and service and flowers. That's a big chunk for your family to deal with. I would used them again for any family that wanted cremation.

We recently had to bury our son and everything was unexpected. How many people make plans like this…read morefor someone in their 30's? It was all so shocking and Linda and David were compassionate and helpful, listing what we had to do and in what order, and they kept us on track. They were very accommodating and the small service was beautiful. I cannot thank them enough for being so patient, so considerate of us as we sat in shock trying to get through the planning.

Thanks to the folks at Crippen & Flynn, specifically Lisa, Linda, David, and Ruben, the funeral…read morearrangements for my mother went very smoothly. My first meeting was with Lisa, who explained everything clearly and was extraordinarily patient and accommodating. I had a follow-up meeting with Linda, who was also very helpful and made me feel at ease. I appreciate that Crippen & Flynn allows for customization. We started with a package, and then I was able to add or remove any services that I did or did not want. David and Ruben were the attendants at the funeral and cemetery. They were kind and respectful, and again, everything went very smoothly. It was a pleasure to work with the folks at Crippen & Flynn. Though I hope I will not need their services again any time soon, I will definitely use them again when the time comes.

I just cannot recommend them enough. You will absolutely save a ton of money and get knowledgeable…read moreand compassionate care from their staff. My parents had done no funeral preplanning. My 94 year old dad was in a convalescent home. I asked the social worker if they knew anyone I could talk to about this, and she offered advice on cemetery plot/grave resales as a way to save money for funeral preplanning. Apparently there are people who buy graves and then maybe move far away or something and do not want the graves anymore. Cemetery Property Resales works basically like a real estate agent. They make a very reasonable commission for their services built into the sale price you pay. They are licensed by the state. They help connect sellers of graves with people looking to buy, and the buyers get big savings because we get the price the person originally paid long ago. Who knew!?! I told them I wanted to buy graves at Holy Sepulchre Cemetery in Hayward. They forewarned me that the Catholic Church is very slow to process the transfer paperwork. First I would complete the purchase agreement and pay for the graves with Cemetery Resales, and then it could take maybe 2-3 months to process the transfer paperwork, unlike most other cemeteries where it is done that same day when you purchase the grave. Which at the time was fine with me. First I met with Holy Sepulchre Cemetery staff so I had the retail price information in my hands before I met with Candace from Cemetery Property Resales to see the graves. This way I could compare the retail costs of available graves from Holy Sepulchre, to the costs of the resale graves, as well as know the additional costs for the opening, closing, vaults, headstones, etc. Candace met me at Holy Sepulchre and we located the available resale graves. She supplied me with all the individual grave location numbers and their prices, and what was included with each grave site. She helped me figure out what would be an additional cost based on the individual grave site. She let me know that after I purchased the grave through her, I would pay any additional costs directly to Holy Sepulchre. After my meeting with Candace, I was able to go get my mom and bring her to the cemetery and easily show her what was available. We made a choice and completed the purchase agreement with Candace. So here's the part that really showed me how lucky I was to work with Candace. We had just purchased the graves, and a few days later the convalescent hospital met with us, and said we should start planning for hospice for my dad. I was in total shock and I panicked. I walked right outside and called Candace, who oh so patiently listened to me completely lose my mind wondering .... What if my dad passes before the Catholic church finishes the transfer paperwork? What will we do? Keep him in a fridge at the funeral home waiting for the church to finish the paperwork for months??? Candace was so calm and reassured me that everything would be OK. She said, don't worry I am on it and I will do everything I can with the church to get it done right away. Candace is a woman of her word. She is a true miracle worker, she moved heaven and earth to get the transfer paperwork done as fast as humanly possible. Within days she had finally reached the right person at the church to talk to. She kept me updated regularly through the process and before I knew it everything was done. Finally I could relax and not worry anymore. Thankfully dad is doing much better these days, and now everything is done for when the time does come. I am beyond grateful for everything the Candace did for my family. Candace is an absolute angel, such a kind and compassionate person, with decades of experience. Candace was knowledgeable, responsive, quick to communicate and follow up, and provided me with all the answers I needed and a fountain of emotional support for my journey through this. What a blessing it was to have her help me through this process. Thank you from the bottom of my heart Candace for everything!!!

Legit plot sales. I was able to use the plot shortly after. Glad I got a deal from Michael, very…read moreprofessional and helpful. Would use again.

Several years ago when my husband was put in a care facility, they wanted to know who to call when…read morehe passed. I was looking at mortuaries, alone with an unfamiliar duty in an unfamiliar location. I finally turned to Yelp to see what was posted about mortuaries I'd looked at when David from Honor Cremations popped up to say he thought he could help me. I truly felt an instant feeling of safety and trust. Sometimes we're lucky enough to get guidance. David is kind, sympathetic and morale. I spent the next several years feeling secure for when the time came. One of the few things I was able to feel secure about. When my husband did pass in the middle of the night in the veteran hospital hospice, they knew to call Honor. Because it might take time for Honor to arrive, the hospital wanted to take my husband to their mortuary and I refused saying we would wait for Honor. I trusted them and knew he'd be in good hands and those feelings were right. The gentleman who arrived to take my husband helped the nurse prepare him so when he came out of the room he was draped in the American flag. With everything else my husband and I went through with the change in care facilities, finances, and just 'handling it all' as my husband's condition worsened over the years, David's honesty and compassion took this step off my shoulders. I have purchased Honor Cremation for myself, so our children have the confidence to know everything will be taken care of. Thank you David and Honor Cremations. When so many unexpected doors closed with years-long tragedy, you offered a safe open door.

Honor's was respectful, informative, and pleasant when removing the deceased. We cremated and they…read moredo it when the death certificates are received. Pick up of the remains went respectfully! No complaints!

Serena and everyone who works at Cypress Lawn were hands down, theee best! We felt the comfort,…read morewarmth, and got all the assistance we needed for my Brother's Viewing services. Every question we had, Serena had an answer for or found a solution. Our brother's service was beautiful and I would like to Thank Serena and staff for the professionalism, comfort and guidance they provided us during our difficult time of lost, grieve and even just being there when we needed it. I would recommend Cypress Lawn Memorial to anyone who needs guidance for giving their loved ones a Beautiful Viewing Ceremony. The Olivet Chapel is what I would go for as it can host lots of people to gather for your loved one. Serena and team, Thank You so much for everything you've done for my Family and I!

customer service!!!!!! Communication and professionalism!!!…read more For all the charges, they could have been on time for my mother's graveside service, somebody dropped the ball somewhere... It was extremely awkward! Also charging 1000.00 for extra graveside chairs is a joke!!!!