ADirectCremetion offers the most uncompassionate and insensitive staff while you are going through the loss of a loved one! I would advise you to not conduct business with this company unless you want to add unnecessary emotional stress while going through your loss. Where do I begin, my grandpa passed away on 02/29, and up to date 05/02 we have not been able to get a hold of a notarized cremation certificate requested by the Mexican consulate to provide us with the proper visa to travel with his ashes. Mind you this has been going on since February. All my family will be traveling for funeral services this upcoming weekend which Suzzette was aware of and yet, we are still waiting on Suzzette Bustamante to properly handle the situation. I was charged $80 on Friday 04/26/24 and told the certificate was already notarized and it would be sent through 2-day express mail and we still have not received it. Trying to get a hold of Suzzette Bustamante is close to impossible, delays in the reply of emails, and at this point I believe refuses to answer the phone. Every single person who answers the phone has a bad attitude and is unwilling to help. The answering service always says they'll forward a message and wait for a callback in 24 hours. All this company has done has extended the pain of losing a loved one and not being able to properly arrange funeral services. On top of creating a harder financial burden the already arranged funeral services in Mexico will most likely have to get delayed along with us paying additional fees for having to reschedule our flights. The emotional stress my family has endured due to the lack of compassion from this company is unexplainable! Your family should not have to plead for a document. read more

aDirectCremation - Cremation Services Near Me - Redwood City, California

I cannot tell you how much I appreciate A Direct Cremation services (particularly Shiree) for their compassion, kindness, prompt service and professionalism during this very difficult time for our family. They made a very difficult process so much easier. Highly recommend working with Shiree. read more

My sister passed away from Covid and it was a difficult time for the family. No one was sure what to do or how to do it. We did know that we did not want to have a service with everyone present, so we decided to have my sister's body cremated & wait to have her service when this Covid thing is finally over. I was very lucky to have found Haley & A Direct Cremation. Haley explained what A Direct Cremation would do & the services they would provide. She also explained what I would need to do. We agreed on a price, I signed the Agreement & Haley took care of everything. In about a week, my sister's ashes arrived at my home. Haley was very professional, caring. Everything was explained clearly & thoroughly. I'm very grateful to Haley for making a difficult situation easy for us. read more

ADirectCremation offers transparent cremation services at an affordable price. Stephanie H provided excellent service. I especially valued Stephanie's careful review & management of the entire process. For example, she noticed that my sister's middle name was misspelled by the attending MD. Getting that corrected before the death certificate & cremation license were issued avoided future problems. Stephanie also arranged for non-standard shipment of my sister's ashes to the funeral home coordinator for inurnment into a family niche. That saved me a trip to pick up and delivery my sister's ashes. read more

They have been very nice and understanding at direct Cremation. The cost of cremation was more than fair and they took care of everything. I'm very grateful. read more

I lost my sweet wife and Shiree was nothing but kind and considerate. Walked me through everything and was very patient with all my questions. She let me know what to expect so there were no surprises. I will let everyone know what a great compassionate company this is. read more

Easy to work with, clear communication. My dad passed away very early in the morning, so the whole process from me calling to them retrieving the body took longer than expected, but nothing crazy. Everyone was respectful. I would use them again. read more

It is weird reviewing a cremation service, but I do want to let others know that aDirectCremation was very professional in handling my mom's body when she passed away. They picked up the body within two hours after we called. The two men who came explained to us everything that they were doing and was very polite. The direct cremation charges are reasonable. They provided the proper documents. 1 star off: One thing I do want others to know is that aDirectCremation is great if that is all you are looking for: cremation, hence the name. If you want anything more than that though, they are clueless. We had some questions about how to bring the ashes to another country, and the representative told us to ask someone else. If you want anything other than a direct cremation, such as a viewing, the incremental costs are much more than other funeral services. For example, a 30-minute viewing of the body is $500. That is $16.67 a minute! read more

Arranging these kinds of things are tough, but Becca at Direct Cremation made everything easy. She was incredible, from the moment she answered the phone until she hung up. She explained everything clearly, and was patient and kind. She took care of every detail of the cremation. Becca not only met my needs, but she has answered my multiple follow-up questions. To be honest, when I saw the "As Low As $699" the first thing I thought of was upselling! But when it was said and done, it WAS $699. Yes, it's more if you need/want some the extras--but that is explained up front. So-for a direct cremation with no frills, I highly recommend Direct! read more

Becca assisted me with my nephew this past June and now his brother has passed away and Becca is assisting the family again. Thank you Becca for your kindness from my family. You did such an amazing job with Larry, my brother is requesting your assistance with his step-son George. read more

This was Quick and easy way of providing my dear loved one with a decent cremation--which was her wish. Staff provided comfort and professionalism in this matter and helped me through a rough time. Thank you. read more

Losing a loved one is not an easy experience & when we recently lost my excellent daddy, we wanted something simple & hassle-free, as was per his request aDirectCremation was the best provider we found in our research - offering straightforward, upfront pricing & as we compared who offered what, the main difference we found was not with the level of services.......it was in the price.....99% of the "service inclusions" were all the same, yet could cost up to $1000 more, as we discovered when calling around What I especially appreciated about aDirectCremation was that what you saw on their website was exactly what they offered when we called them & the price was the price - $698 and it was clear to us that their main goal was to help those of us in our time of sadness and not take advantage And I have to tell you, when you're dealing w/ stress & trauma & emotions, yet are trying to focus on these critical things, it really helps to have someone who speaks plainly & in simple terms & who meets expectations w/ no surprises Included in our flat fee & plainly disclosed on their website was: Pickup from the hospital Cremation on their site (they own their own facilities) Ashes provided in "approved / licensed" container Social Security Notification / completing a signed death certificate, filing the certificate and permit with the local health department Only snafu we saw, was in their pick up from the hospital - but after a few calls back & forth between the facility & the hospital, turned out their staff had experienced a family emergency of their own & Daddy was picked up within the hour......... & things proceeded smoothly from then on out. We chose to pick up his ashes (instead of receiving them via mail) & they were ready when promised, notifications were immediately filed with Social Security ( which we can confirm since we had to call them regarding benefits ) & they provided us with the closest locations to obtain copies of his death certificate.......our overall experience ( even with snafu ) was a godsend in our time of mourning read more

ADirect is a professional, family-owned business that has perfected the personal touch needed in the cremation industry. Every time I called, I was treated with care and support. Haley is wonderful. She patiently answered our questions and supported my family even after a change in plan a week into the process. If you are looking for a business that will provide you dignity, patience, and kindness, this is the place. read more

One of our family members recently died at home, in hospice care. I was fortunate enough to have Santa Cruz Hospice provide us with a list of mortuaries, that all cater to different needs and concerns. We chose a_direct_cremation because of their straightforward approach and pricing for cremation services. Two very courteous and sensitive men came to our home within a couple hours of our call -- it was rush hour but they could not have been more kind and professional. The same with Debbie, who arranged our needs over the phone. I wanted to have the cremated remains mailed to us-- and they were, within a week, along with very helpful instructions to collect the death certificate. I'm sure you understand that when you've just lost a loved one, the last thing you can handle are the "little things that go wrong," or people who are tone-deaf. I'm so glad I met these folks. We'd strongly recommend them to anyone who is looking for dignity, compassion, and simplicity. read more

I used this company to plan in advance for my father's cremation. I found this company while doing an online search for a cremation company. My father's health was deteriorating slowly, and luckily I had plenty of time to plan for him. I had been in charge of his affairs for several years prior to this. The online description of their services, told me they were not only a full service mortuary, but that they owned and operated their own crematories. I knew right then that I was at least looking in the right direction to obtain reasonable costs with a full service company, and not some fly-by-night operation. The online information was excellent. The online and email correspondence to follow could not have been easier or more convenient. I filled out a downloaded application and added my payment information. I indicated the type of services desired, and found their pricing list to be informative and straight forward. I opted to have a standard cremation, and to pick up the remains rather than have them mailed. I opted to utilize a standard container, and later purchased my own from Costco. It was an excellent choice for our needs. I was emailed a few corrections needed on the form, and easily scanned and emailed it back. Done! I had previously done little research, and was extremely surprised to find that they were priced at almost a third of what the Neptune Society was charging for similar services. I had my father's "house" in order 3-4 month's before he passed, and am so glad I did. When "that" moment came; Debbie was warm and reassuring. She worked with my father's assisted living agency (where he passed) to arrange a pickup. The driver was sooo nice. It was as if he was a member of our attending family. I complimented him and Debbie about his mannerisms and care. I later picked up my dad's remains, and met Debbie in person at their new Stockton office. She was warm and professional. My wife made the same observation, and she can be very judgmental. Ironically, we lost my father-in-law just this week, and his funeral and burial set their family back $9k using a pre-paid plot. Looking back, we could not have been happier with this service and the professionalism of this company. My mother in law wants to be cremated, and we will be planning business with them again, soon. Get your house in order early, you won't regret it. We didn't have a hiccup with this company, and neither will you. read more

This place is a scam. They do not work with any mortuary other than their own in redwood city, if you found them through the DFSMEMORIALS.COM website and read that they "work" with locally owned funeral homes and cremation providers, they mean THEMSELVES. The body will be taken to the mortuary located at this business address and they are NOT helpful or compassionate AT ALL via phone, after a loved one has passed and so suddenly. Beware of corporations that will try to take advantage of you when you are vulnerable. These people were rude and awful to speak with, unhelpful, seriously rude and poor communicators. Look in your local area for direct cremations, they do them locally and for the same price, these people want you to think that they work in your area and with local people, they get the body from the local coroner's office or where the body is and take it to redwood city for cremation, so you have no chance to see the body (coroner's office will not allow you to see the body in some circumstances) and say good bye, if this is what you wish. A local mortuary or funeral in your area are more than likely willing to work with you. I highly recommend you look into this as a FIRST option. I wouldn't trust these people AT ALL, who knows if the remains ypu receive back are even the right ones. These people just want your money. There is a medical donation center you could donate the body to for free, I would do that over choosing this place, where you have no idea what ashes are coming back or what happened to your loved ones body. Corporations these days WILL take advantage. Beware! When a loved one dies, I hope it isn't the surviving spouse calling or someone who is deeply affected by the death, since this business is only about making money. You may get that fake compassionate voice when you talk about money and giving it to them, I did. There are a lot of places like this online. Please do your research! No one deserves to be treated so horribly after a sudden death/suicide or death period. I am going to pray that no one is taken advantage of by these people or hurt by the unbelievable harshness of their communication. Some food for thought for this business: When someone calls about cremation or as funeral, someone close has died. Thank you God for this experience. I will be more prepared for any others trying to take advantage. The first thing the woman said, when I was transferred from one of the rudest customer service reps I have ever encountered, was "So, you would like a quote?", and in regards to death????? I never asked for a quote, I asked if they work with funeral homes in my area. No, they do not. Like I said, they say they create the bodies in redwood city. You are better off donating the body to science then going through these sub humans. Praying for humanity to come back to being humane. Update: My prayers were answered and we have found the most amazing funeral home and compassionate people in our area. Thank you God! read more

This is my first yelp review, and i'm doing this because this place provides an important service and they do it very well and for less money than perhaps anyone else. My father died and we had no interest in getting ripped off when we had him cremated (it was also his desire to get things done cheap). I chose aDirectCremation.com because it was the cheapest cremation service I could find. Many places will charge 2-3 times what I paid for the exact same service. Funeral homes and cremation services are required to list their prices, so you should know what you're getting into. Many places will also hard sell. aDirectCremation did not try to sell me garbage I didn't need. They were helpful in preparing the various required documents, answered email and phone messages quickly, and were exceptionally courteous and professional throughout the entire process. My father died on Friday night and the two men who picked up his body later that night from his home were exceptionally polite, efficient, professional and discreet. Mom and I picked up dad's ashes this morning. The facility was plain but nice inside. The gentleman who provided us with the ashes was exceptionally courteous, he knew what he was doing (gave us a quick rundown of some relevant paperwork, how to transfer ashes to another container if we wanted, etc), and there was nothing phony about him. Again, they provide a necessary service, they do a great job of it, and the price is as low as it comes. read more

This has got to be the MOST incompetent place of business I have ever dealt with. When a loved one dies.... The last thing you want to do, is have extra things to worry about. Well if you want to deal with people that don't know how to do their job? This is the right place!!! Where do I start? First of all ....the price we were first given was a lie. It kept increasing. We were given one price and so we went with this place. Then...they said, oh you didn't pay us the $250 "pick up" fee. Okayyyyy. We weren't told there was an extra fee but here you go. Weeks later, we assumed our loved one had been cremated...he wasn't. Then we were told, we owed a " storage fee".... Okayyyyy, here you go. We order the death certificates and asked for a two specific spellings on the death certificates. Weeks go by...no death certificates. Every time we call...we are told its IN THE MAIL . Meanwhile, my husband's brother dies and we receive HIS death certificate 2 weeks later. But still A direct Cremation cannot get it together and Mail our death certificate. They give new meaning to " snail mail". When we call and verify they have put the correct spelling on the death certificates as requested? They have not. They tell us, the correction will cost us $85. Correction? This request was in the original paperwork!!!! It was not a correction! It was YOUR goof, your mistake! We call again and again, week after week and speak with Nadine and Janae....neither of whom know what the hell is going on. Offering us excuse after excuse. FOUR months later we finally receive our death certificate with the incorrect name spelling. Yes, FOUR months later. This is absolutely unacceptable. How after 4 months and countless calls is this STILL wrong? What kind of business are they running? There is no excuse for this. We have enough grief right now, we do not need all of this extra trouble. When someone dies, the family needs the death certificates to take care of their personal affairs. The fact that we had to wait four months and it's still wrong is ludicrous . They need to get it together. Do not use this place if you don't need the extra headache because believe me, that's what you will get. read more

I was happy with the cremation process, but their death certificate processing center or employees are horrible. Paid to amend death certificate, but after thirty days the process is still not complete. Dealing with a death of a loved one is difficult enough. We will not recommend this company. read more

The service I received exceeded my expectation. Taryn was kind, attentive, and understanding. She was very prompt and regular in her communications with us. The rates were very affordable and she truly took the stress out of this stressful situation. We were able to coordinate everything through email since I do not live in LA, and our family lives in Seattle. I highly recommend using using this funeral home for your cremation needs. Thank you all very much for your service. read more

The team at A Direct Cremation has been so helpful for my family during the loss of our daughter. Even though we were in the fog of our grief they kept us on the right road in taking care of the arrangements. read more

This is a great company offering a much needed service. They have great staff and when my father passed away, everyone was very respectful, from Debbie who helped us through the whole process to the man who came to pick up my father. I highly recommend them. read more

I am very happy with A Direct Cremation. There is a lot of information that must be gathered during the cremation process and they made it very easy by walking me through it. They have really great customer service representatives who are responsive, knowledgeable, and caring. Dealing with the death of a loved one is difficult, but they definitely made it as painless as possible. I recommend A Direct Cremation to everyone who is in need of this service. read more

When my mother entered hospice care I decided to plan ahead for her cremation. I looked at local brick&mortar mortuaries, found some good ones, from $3000 to $3500. My sister recommended I use her online cremation service. Wow, only $1800! So I did some more investigating and found aDirectCremation. Their prices are listed on their website, for me, it was about $1100 (depends on your location). Incredible price! Downloaded all their forms, filled them out, had a few phone calls with Ramon to get the paperwork right (no big deal). They didn't bill me until the day my mother died. Their service picked up the body within 3 hours of being called. Very fast. Nadine was kind enough to email the Certificate of Cremation ASAP as I was fighting a deadline to get a permit for ash scattering. All was done on time. Just picked up the ashes at their Redwood City facility for scattering tomorrow. Certified Death Certificated will be fed-x'ed to me. I cannot say enough good things about aDirectCremation's professional service, courtesy, helpfulness, friendliness, timeliness and not the least of all - the price. I highly recommend aDirectCremation. You can't do better than these guys! Thanks Ramon, Clint and Nadine!! Update: just got the DC, They emailed me all tracking info and it arrived right on schedule. Very convenient. read more

aDirectCremation has been the best choice we could have made for both of our parents. The staff was polite, reverent, caring, efficient and timely. We highly recommend their essential services. read more

Wonderful understanding people, Great price! Debbie handled my cousin, who died unexpectedly with the upmost care. They were prompt and followed through with options notifying us out of state. Also the price is great. I called around and the exact same thing at other places was twice the price. Even after everything was over they handle any questions and are always there for the family. Very Professional, Best Price!! read more

ADirect provided our family with the most amazing care and support during a very difficult time in the sudden death of my mother. Debbie was an angel, walking us through the process with compassion and patience, answering all our questions and ensuring we had all the information we needed. We highly recommend using ADirect for your loved ones who have passed for an affordable, compassionate and professional cremation service. read more

23 yr old mom lost her dad suddenly. She lives in Nevada. Paid for cremation far in advance. Funeral set for 10/5. On 10/4, she had to gather her 2 children, husband, and brother, leave work in Nevada and make it to this family owned business by 430. Traffic in the bay area is atrocious. She didn't know. With traffic and such, she got there at 445pm. They would not give her his cremains! Would not even offer to provide them on Saturday morning before services. Customer service is horrid. I was going to make my own arrangements and pre-pay. After this? A funeral without her daddy's ashes??? Horrid! Do not choose these people. After you pay them, its downhill from there. read more

I am a 30+ year estate and trust professional. I used adirectcremation.com twice and both times they were professional, timely and so reasonably priced. My wife and I just did our own pre-need planning and worldwide travel transfer with Lori Love at the company. She is so polite and understanding. I get zero, none, no scam from them at all. read more

Making the decision of cremation for your loved one is a difficult one. Our situation has been incredibly difficult, we used ADirect Cremation for our brother in April, and they were fantastic!! Everything was handled professionally and with such compassion for us. We then had to use them again for our Mom who passed away on 5/24/18. Again the compassion and care being shown us is phenomenal. We will use them again (it will hopefully be some time before we will have a need). We highly ,without hesitation, recommend them. read more

Our concerns of what to do and where to start were helped by aDirectCremation with consoling and comforting professionalism - it made the firs days after our Beloved One's passing SO much easier than expected and they do so much for you; I especially loved the gal who we spoke with, her name is ANNE... what an angel!! read more

Debbie & Ramon were both fantastic and very helpful. I highly recommend their services to everyone. My wife's service was on Saturday and they went out of their way to provide me with my wife's ashes on Friday. I appreciate their service and understanding and will forever be grateful for their family style and caring service their provide my family. If I could give them 10 stars I would! they deserve it! read more

My mom passed away on Saturday 11/3/18 at a Nursing Facility. A Direct Cremation came and took her body away in a very respectable manner. I received a call on Monday from Debbie to help process the paperwork. Debbie was so caring and made the process went very smooth. Debbie was able to answer all my concerns. Thank you very much Debbie for making my lost feel less painful. Phil P. read more

Without exception the staff, including everyone on the phone as well as the gentlemen who came to our home, were kind, respectful, and helpful at this difficult time. read more

If you are looking for a simple cremation for your loved one, without other services attached... this is place that you should consider. My mother chose to be cremated, followed by a Life Celebration in my garden. She even chose her urn months before her departure. 4 hours after she passed, I called aDirectCremation and Ramon had everything set up within 30 minutes. He was kind, compassionate and took his time, knowing that I was distraught. Within a few days, I was able to bring my mom's ashes back home. I spoke with several aDirectCremation associates during the process and all were so caring. read more

We chose A Direct Cremation after my sister-in-law passed away in September. Debbie in the Redwood City office assisted us with compassion and empathy. My wife and I have been so satisfied and comforted by the service she has provided us. In October after my neighbor's husband died in a house fire, we came along side her to help with funeral arrangements. Unable to enlist the services of A Direct Cremation in our small Oregon town, I called a local mortuary. They had no sense for compassionate communication. None. We so longed to work with Debbie and A Direct Cremation! read more

I needed a simple cremation service that was reasonably priced. I feel that adirectcremation was able to deliver. From the time the service was called to the day I picked up the remains, it took 12 calendar days. I was able to pick up the death certificate in 11 calendar days. read more

I recently lost my half brother who lived in Berkeley, CA. We were not close as he lived his life in Berkeley with his mom and I with my mom in L.A.. However, I was the only one he had left and so when he passed it was my responsibility to give him a proper send off. Because of distance and financial restraints I looked into online, discount cremation services. The Coronor's office had mentioned A Direct so I compared them to the others and they came out among the most affordable if not THE most affordable. So, I chose them expecting a very dry, impersonal experience. Boy was I wrong! Debbie was my contact person over there and she could not have been more caring, attentive and personable. I was so touched by her warmth and compassion that I was compelled to sit down and write a review to share with others that may find themselves in my position. I highly recommend A Direct Cremation Services and, if you have the choice, ask for Debbie to be your contact. read more

This place is not compassionate at all. They took my mom really fast from the hospital to their location out in Redwood City. If I wanted to see her it would cost something like $300 dollars Wow! I ordered an Urn for her and paid in advance and when I went to pick her cremains up she was in a plastic bag inside of a box $7.50. They said they were so sorry and they could do their best to get the Urn the day before her memorial service. They finally got it and transferred her into the urn and didn't give me my box back. They will resale it to another family I'm sure. By the way my mom's picture in front of the urn is broke. Cheaply made grrrrr ... I will not use them again. read more

I recently decided to be proactive and plan for my cremation which hopefully will not occur for a long time. I worked with Lori Love and found her to be professional, responsive and to provide great service. Within a week we were able to finalize everything in a non stressful way. Their prices are extremely fair and Lori is a dream to work with. Highly recommended! read more