The audiologist was very professional, what spoiled my experience was the office staff. I made a…read moremistake with some forms, and she made me come in again, because she thought I was trying to pull a fast one. Thanks for the insult, not every place thinks you're a criminal because you make a mistake. Yes customer service is great....until you have made the payment, then no answer to change of appointment requests etc. They did not include the cleaning utensils, which the audiologist said was very important. Perhaps I'm expecting too much for a $5,000+ purchase. Three years from now I will be going elsewhere, anywhere else will be a major improvement.

I was disappointed by the office staff attitude...she was unprofessional and defensive. She started…read moreraising her voice at me when I was explaining my situation. Not once did I raise my voice or showed any anger. Her face and chest started getting red. On top of that, she wasn't considerate as she started talking to me while holding my hearing aid (when fully aware that I wouldn't be able to hear anything without it). You work in an audiology clinic, it's common sense to give back your clients' hearing devices when you're trying to have a conversation with them.

I went to the Markham location for my checkup and cleaning of my Widex hearing aids, which I had…read morepuchased through Salima at the downtown location. Yazna, the audiologist, did an excellent job. She was courteous and professional. My hearing did improve after my visit. I would wholeheartedly recommend her services. The reason I went to the Markham location was because it is closer to where I reside.

We brought in an elderly person to get a hearing aid. Very…read morenice, sweet and professional staff. Salima is just excellent! The level of service is outstanding!

Been going here for over 5 years. Never great service but this last time...Horrible service. Left…read moreme waiting for 45 mins. No check in. No apologies. Do not use CHS. Use boutique clinics where people care about you. They do not care about you at CHS. Had enough finally.

Contacted the Mississauga branch and my experience was very positive. Initial visit for testing was…read moreperformed on time and professionally conducted. The meeting with the audiologist doctor (Maha) was reassuring, not hurried, and complete. They went the extra mile to ensure that an insurance related deadline was met in time. Highly recommended.

My doctor referred me to them for a hearing test because I noticed tinnitus in my left ear. They…read moresaid they'd send the results it'd take a couple of days. Weeks pass and I contact my doctor- they hadn't received the results. I contacted HRC and they said they would send the results. Their results said I had hearing loss in the right ear. I did another more in-depth hearing test at Toronto General Hospital and my hearing was better than normal. Maybe the tinnitus went away on its own and my hearing improved? Unlikely. Dr Bailie at TO General Hospital said that a reduction in hearing that their tests indicated would be definitely noticeable. I didn't find Hear Right Canada to be professional, thorough or knowledgeable. If you want accurate hearing tests and more background to issues go to Toronto General Hospital Hearing & Balance department.