On December 15, 2012 My car was hit by a person that was driving a car that was insured with Unique Insurance. I called this place 15 times and the best I got was a quote from the body shop & a call from a Mr.Jensing telling me to fax over documents explaining the details of the accident. He called me a month after I had already issued my claim over the phone telling me to fax in these documents. I have now faxed over the documents & called Mr. Jensing the next day to inform him of the fax & asked for a return phone call and after 2weeks of faxing & calling I still have not heard from Mr. Jensing or anyone else from this company. I have even left a message for his manager with no call backs. This company seems to be a joke out to collect people money for insurance but not delivering on the repairs or the customers concerns. I feel sorry for the people who purchased insurance from this company and the people who get their cars damaged by someone who car is insured with this company. I am still in shock how a place like this is still in business with all the complaints filed against them through BBB. read more

I always thought insurance added a bit of peace of mind during frustrating times. Unique insurance company causes so much added frustration it's unreal. My car was hit on 6/12/2013 and almost a month and a half later I am still without a car. They only cover 15 days for a rental car at $20 a day. Obviously, that's not realistic to find. On top of that it takes them 2 weeks to even do an estimate and approve for a shop to start working on your car. Any time I have ever called I had to leave a message and wait for a callback. When I finally was able to talk to anyone they were all extremely rude, combative, and aggressive. You would think that they're working for free and are angry at the world. Ironically, it's time for me to reinstate my policy and I am so relieved because I will never ever deal with them again after this. Lesson learned, you get what you pay for.....or worse! read more

My post isn't exactly about Unique because I am facing a similar problem with Conifer Insurance 847.916.3200, and American Alliance Casualty Group in 9600 Bryn Mawr Avenue, Rosemont, IL60018. I was rear-ended on November 12 on North Wells Street as I was stopped waiting for traffic to clear in front of me. I was not moving for at least 5 seconds, so I was clearly not at fault and all the evidence bears this out. Had the situation been reversed, my insurance company USAA, would have simply paid her claim and been done with it at the shop of her choice. In Illinois the ways the laws are being interpreted, the insurance company has no obligation to pay the cost at a reputable shop, only any shop that will give them the lowest price. The problem is with our legislature, the insurance lobby and our Governor. You need to all stop complaining on Yelp and write/call your State Legislators. Mr. Andrew Boron is the Illinois Insurance Commissioner, 312.814.2117. To my mind, we need an insurance commissioner who is going to sue these insurance companies for not resolving 3rd Party Insurance Claims Amicably. Ms Marian Ramirez is his Assistant. Whether the state wins or loses such suits is not be necessary to see these insurance companies act more responsibly. Lisa Madigan should also be on your list of people to call, as is Governor Quinn (he is running for reelection after-all 312.814.2121). However, the The state legislature is ultimately the ones who write the laws and passing a simply law that says that insurance companies have to pay 3rd party claims at the choice of the claimant would be a good start. Take the legal wrangling out of it and just make the law clear. You should reach out to your own Illinois Houses Representative http://www.ilga.gov/house/ and your State Senators http://www.ilga.gov/senate/ , but you should also know that Monique D. Davis is the Chair of the House Insurance Committee and Greg Harris is the Vice Chair of this committee. David Reis is Republican Spokes Person: http://www.ilga.gov/house/committees/members.asp?CommitteeID=1191&GA=98. On the Senate Side the Insurance Committee is: http://www.ilga.gov/senate/committees/members.asp?CommitteeID=1209. Chair is William R. Haine, Vice Chair is Jacqueline Y. Collins, and Republican Spokes Person is William E. Brady. I personally believe that when people step up and complain legislators do take notice and it actually doesn't take that many people to get some attention. I personally spoke with Coleman at Greg Harris' office a few weeks ago, but have not heard of any action yes (my legislator). Kathy at Heather Steans office (my senator) shared her outrage, but I have not seen any action yet. Raise your voice and things will get better. Chris Swan read more

"0 STARS!!!!!" Got rear ended by a driver insured by Unique. The lady doesn't even have a drivers license. This was 2 weeks ago and still haven't been able to file a claim. No one answers the phone when you call, and doesn't return your call if you leave a message. Worst insurance company ever. Wish me Luck. I'll need it!! read more

I was with this company for a year. Recommended by the dealer i bought my car. And everything seemed fine. One day I received a large letter informing me of a claim against me from a accident I was supposedly in. I called the office and gave the claim number. I got serious attitude and was spoken down to like it was my fault. When they finally started to listen, I told them, I was not involved in any accident, never been to that part of chicago, had proof I was working, never owned a cheverlot and I'm not African American. Not sure how I was involved, as soon as they realized the error that attitude changed 180 degrees. I changed insurers not soon after. read more

unique never refund my credit after cancel my policy don't use your money with unique..

My son was rear ended by a Unique insured driver. She was ticketed. The damage was $400. Nothing but run around by adjuster who finally denied the claim. I asked my insurance agent about the company he laughed said they were the worst company in Illinois and were known for this type of behavior. I read the reply by CS at Unique. Do not believe a word. I am a former owner of an insurance agency and these companies should not be allowed to prey on the public. The ownership is trial attorneys if that paints the appropriate picture. read more

My mom had an accident with her car 20 days ago, and as far as I can tell, she has not been able to establish a basic communication with the representative of your company in charge of her case. Here is a brief summary of my mother's case: After the accident, my mom had her car towed to the place she bought it from, then she called your company and spoke to a representative. Shortly after that call, she called the representative in order to ask for a clarification on what she need to do .That call was not answered, nor returned later. For the next several days, the car repair place kept calling my mother asking what to do with the car, and she kept calling your company representative asking for a guide, but her calls were not answered. Finally, my mom and I went directly to your main office and in their presence, the representative called a towing company to move the car to a different repair place. The representative also promised me to send an email to her within a few days with an update about the car repair and the overall status of the claim. I had never received that promised email. After about a week, I wrote an email to the representative and asked for an update---still no reply. Add to this many more unanswered phone calls ... There are two things about this case that seem to be beyond my ability to comprehend. We paid our premium, up front !!! I don't getting any service . Why are we not getting service . Are you a reputable or not ???? From my experience I would not recommend this Insurance company to anyone !!!!!!!!!!!!!!!!!! read more

They absolutely suck! They screw over their own clients. All they are is a piece of paper so someone can drive. God help you if you get hit by one of their insured. Immediately contact an attorney. read more

This is the worst, and I mean the worst insurance company to deal with. My adjuster (Laura ext.7588) never returns your calls and neither do either of these supervisors (Patricia and/or Erica). I have called repeatedly everyday to no avail. I have even emailed the corporate office with no response. I had no other choice but to file a complaint with the BBB. Customers and potential customers need to know about this company before making a decision on insurance....BUYER BEWARE...THEY ARE HORRIBLE AND DO NOT HAVE YOUR BEST INTEREST AT HEART....I have canceled this insurance and have bought a new car even though I have no status on this current vehicle situation. I had to leave a rating but they do not even deserve a 1. read more

I wish I could give 0 stars. I was hit by their insured 6 weeks ago. I have left countless voicemails with my adjuster, Katrina, her "supervisor" Salik, and another supervisor, Patricia. I have never heard anything back from them, and my car is still wrecked. I hope the Georgia insurance commissioner is able to put these crooks outs of business. read more

My son was involved in accident with a customer of Unique. This man was backing out of a parking space in an old pick up truck filled with junk couldn't possibly see. my son was pulling into the parking space beside him and he hit the side of the car behind the back door. My son called and I told him to take pictures of everything. This took place in December. After several calls to this place I finally get a call back from a lady named Rayna saying that there insured hadn't contacted them. I had already sent a copy of the police report and pictures. Finally in February she called me back to offer me $700.00 for damages that was over $4000.00. I told her no she said that they couldn't pay 100% because my son was driving too and should have been watching where he was going. Very rudely I might add. I told her, this man hit my son in the rear of the car. How can you drive forward and watch the back of your car. I contacted my insurance allstate to have the car repaired. I have a $500.00 deductible and was told by a representative at allstate today that they are still fighting this company for my deductible and their money too. This place take on high risk drivers for little money to insure their cars and do not pay out as they should! Something should be done about this place and others like it. Having insurance is the law and what good is it if they aren't going to pay. read more

A kid hit my son's car. They carried Unique Insurance, so far, (over two weeks), no one has gotten back to me. I can't believe it! I sent the police report, and let them know there was a video, they are just plain ignoring me totally, i 've had no luck by phone or email either. I am going to report this to the Illinois Board Of Insurance. read more

RUN RUN RUN!!!!!!! I have had Unique insurance for over 3 years now. on 3/5 my vehicle was vandalized while parked. Unique dragged their feet with taking care of this claim. A 3 week repair job turned into 6 weeks due to their slow response. I had to literally track down an adjuster (took off work and went to their office in Niles). On top of that I had to pay an extra 3 weeks in rental car fees because Unique said I did not have rental coverage (full coverage plan). Then Unique paid only a fraction of the repair cost. I was out of $3100 in repairs and $1100 for rental. This company is not worth the time. It will cost you in the long run read more

I was hit by a driver with Uniqe insurance. Filed online claim, called for more than 2 weeks Never heard back from them. Call center seems to be third party always refer Uniqe as "They". I end up going through my insurance company. Never had such worse experience. Keeping my fingers crossed for next steps as my insurance company is chasing them. read more

This is ridiculous this company takes no pride in customer service, even worse if you are customer who has their insurance, it seems like you have to write a bad review to get a response. Filed claim April 29th it is now May 30th. My car is at one of their quote on quote "shops" and they still haven't get the authorization. I have continuously left voicemails, some times the phone just goes directly to voicemail, no return calls, even sent a email, their inbox is to full to accept emails. I have been patient, I'm guessing I should've ran when I read the other reviews. Your valued customer read more

Do not ever deal with them. It took me 6 months to finalize a claim. They then got around paying anything by saying I had an undisclosed driver ( my college son- who still has my address on his license). The estimate the gave was a third of all the ones I had done. The run around you get is ridiculous and forget about getting anything on paper. read more

OMG! Their driver caused the accident and was given multiple citations. The accident happened in Jan 2016. My attorney has been working on my case with no response from Unique. They did make us an offer 10 months later, but it was nowhere near what we had asked for. So now we are still waiting and the phone calls and messages are not being returned. I am so happy that I did not have to speak with them directly as my attorney is taking care of that, but dang 11months and still waiting?!?!?!?!? RIDICULOUS!!!!! I will be reporting them to the BBB and letting all my social media friends know about them. I have an email list of 35K subscribers. THEY ALL WILL KNOW HOW TERRIBLE THIS COMPANY IS!!! read more

right away i know we're not going to like the result-they are telling m e I have to travel e hours roun d trip to get an estimate for my c ar?,! really I'll k deep you advised but with this info. you can imagine the outcome of this claim- I WILL NOT CONTINUE WITH THIS CIMPAMNY read more

BUYER BEWARE!!! The premiums are so low for a reason there is an old saying you get what you pay for! The customer service is horrible they do NOT pay on claims and will dodge your inquires at every cost. I am a former customer of Unique had them over a year and a day or two before my policy expired I was in a hit & run accident that has been over a month ago and Unique has not even started the process of repairing my vehicle. They are giving me the run around and even asked me to submit my personal cell phone records along with my credit card statement this is all after I submitted a police report, medical records, and a tow receipt! This has been a nightmare with my vehicle still being damage I even spoke withe the VP of communications and marketing and he stated that he doesn't handle the claims process...Everyone is passing the bulk and giving me the run around however there was never an issue collecting my monthly premium. This is by far the worst insurance company and i'm not sure how they are still in business!! read more

Fact: Unique Insurance Company has ranked #2 and #1 for HIGHEST Complaint Ratio in the years 2006, 2005 of ALL auto insurance companies in Illinois! source: Complaint Statistics Compiled by the Division of Insurance, Illinois http://www.idfpr.com/DOI/Complaints/Complaints.asp Fact: The Unique Insurance Company supplied a CCC Valuescope ( www.cccvaluescope.com ) "Market" Report of the value of my car that is systematically designed to under-estimate market value. The report lists an appraiser by the name of Kevin Porto. This "service" to the insurance industry assists unlicensed "appraisers" in determining a value for a car. I am a real, licensed appraiser. 20+ years of experience gave me clear insight into what this "appraiser" did in his report. 1. every single one of the 26 "comparable" auto sales were adjusted down by 19-60%. Every One! Apparently I have the worst car in the Chicagoland area - and that by 19+% In ACTUAL FACT my car is (was) in good to excellent condition. 2. adjustments made to his 3 "best" comparables were way out of wack. Adjustments for mileage were not proportional and he did not provide one with HIGHER mileage, thereby making sure he was not lowering in by the wrong measure. 3. every "comp" (comparable sale) was adjusted down. Again, apparently I have thee worst car in Chicago. One way to do this is to select younger cars and exclude older cars. Older cars would require and UPWARD adjustment. There were no upward adjustments. None. 4. they misreported that my car does not have AC or cruise control. That was $201 in options on one comp. Will they raise this estimate $201 once they know their error? 5. they do not include the condition of the car as an adjustment factor. They appear to include it but they state "Unique Insurance uses Condition Inspection Guidelines". Definition of said guidelines will surprise you. They are NOT based on my car's mechanical, tire, paint, body, glass, interior condition! They are based on my vehicle's age, type, and location. Nice slight of hand. The average of them all. Low and behold, my car was considered Average. 6. I guess I have no radio or CD player either. Was this guy paid? Probably $25. Fact: I was hit by stolen car by a hit and run driver at 3AM. I have a Police Report and all paperwork. They have taken over 30 days to even get me this lame "Unique Insurance Market Report". Fact: They are consistent, therefore, be consistent also. File a complaint with the Illinois Department of Financial and Professional Regulation Division of Insurance www.idfpr.com/DOI/Complaints/file_complaint.asp Ooo..almost forgot.. Fact: If Unique Insurance Company is successful in under-cutting this payout they will be stealing money from the church that holds the loan on this car! read more

Unique Insurance is one of the most unprofessional establishments I have ever done business with. Therefore, you guessed correctly I gave them negative five stars. After one of their customers rear ended me, I opened I claim immediately however it has been a month since the date of the accident and after about 20 calls unanswered and 20 voice messages unreturned, I reported them to the Better Business Bureau. So I called them again (21st call) and informed them that I reported them to the BBB the finally return my call. But the have not repaired my vehicle as of today. read more

This Company and its employees should be ashamed of themselves. I have never in my life been gave such the run a round. Took two months to get an estimate on damage caused by one of their client's it is now another month later and till nothing! Sorry Unique Insurance I am not letting you off that easy, had my appointment with my attorney this morning and Better Business Bureau here I come also. This place needs shut down. If your thinking of choosing this insurance company all I have to say is RUN! I don't recommend anyone giving them a dime. HORRIBLE COMPANY WITH HORRIBLE EMPLOYEES!!! Check this out http://www.bbb.org/chicago/business-reviews/insurance-companies/unique-insurance-in-chicago-il-87000951 Complaints total 102 and thats just with the BBB thats not to mention the many more that just 'let it go' and let this horrible company get away with their actions...or lack there of. read more

It is sad when every review against your company is a negative one. From the receptionist to the claims adjuster and property claims manager are all very rude, inconsiderate, and totally unprofessional. I recommend that no one obtain insurance from them or else be prepared to be lied to, your calls never returned and getting the service you deserve, forget it, you will definitely be disappointed. BE WARNED!!! read more

ZERO STARS Unique Insurance. A Unique insured rear ended my car forcing me to rear end the car in front of me. I called Unique the day of the accident to find out what to do. I was told to go to "Freddys" in Brookfield. I don't know Freddys and there are tens of shops between my home and Brookfield. I asked if I had to go there and was told no, I can go wherever I want but freddys was "in network". I took my car to the body shop my Honda dealer uses and they emailed a repair estimate to the address Unique provided, the day after the accident. Over the course of the next 56 days, I left 2 voicemails for a status on the claim. Neither were returned. I did get in touch with the adjuster assigned to my claim, finally. He told me I had to go to Freddys and I misunderstood what I was initially told. He was rude and agressive. I told him I wasn't comfortable with their repair facility and he immediatly offered to close my claim due to my refusal to comply. I asked him why no one contacted me for close to 2 months regarding this requirement and he again offered to close my claim. I asked if the best course was to file with my insurance company and let them handle it and he again offered to close my claim because I was filing with my company. I told him not to close my claim. After I hung up I called back and asked for a manager, I was routed to a full mailbox. I called back and explained my situation to the lady that answered the phone. She said all she could do is connect me back with the adjuster or route me back to the supervisors full mailbox. I don't beleive they have any intention of paying this or any other claim as demonstrated by their lack of communication and multiple attempts to close my claim for any and all available reasons. How is this company licensed to do business?? I'll be forced to file with my insurance or pay for the repairs myself. This company is worthless.... Do not do business with them. If one of their insured hits you.......you're screwed. I filed complaints with the IL Department of Insurance and BBB, hopefully they'll be recognized for the scam they are and shut down soon. read more

Unique car insurance, is not really insurance at all. If you get hit by someone with Unique, which I did, you will get nothing but a headache. 5 weeks have past from being hit by a person high on something, he hit a row of cars. Claim person claims they are waiting for damage report from other cars, could even take years, he says he has no control over that and will not make any payment until the quotes are in from 3 other vehicles, quotes they are not making any effort to get. They have up to 5 years to submit claims and until then, I can just wait.... have a great day, he hung up on me because as he told me I had been asking questions for 7 minutes and he had other customers waiting. What kind of business it that!? read more

Still I am in confusion what star rating I would suggest for Unique Insurance. It is really unique................going forward I will maintain 100 miles distance from unique insurance. They approve driver who doesn't even have license and driving with permit. Once they hit to others car, Unique is not paying money for the loss to the claimant. I faced the similar incident. The guy who was dashed my car was caught red handed by my wife when he hit my car. But he escaped as he has unique insurance. We had police report and all the evidence for supporting the fact. But God is great ...he judge everything neutrally. The guy met with a more severe accident within two weeks after he dashed my car. But I took my job carefully and took the photograph of my car and his car damage. The insurer informed he has not done this and unique support that, but my question how his car got damage when I report to police? read more

we don t have this insurance but had to deal with it because an Unique insured driver hit us. - from what we ve experience i dont think they deal with their insured customers any better!! ---PLEASE EXPAND! Took forever for Unique to begin to respond to our claim. Call after call, to the person who was assigned to our case - Sakib Ikanovic. Was NEVER at his desk...or return phone calls. Your first point of contact are EXTREMELY RUDE! and UNPROFESSIONAL.- even though you try to explain what is going on and the Sakib Ikanovic wont answer or return your calls and do not want to be transfered- they without telling you transfer you to him....or hang up... you ask to speak to a manager..who do they send you to?! SAKIBS VOICE MAIL! They tell you they do not sit next to him and do not know what he is doing or if he is at his desk all they can do is transfer to him- they tell you they are going to check if he is at his desk but they put you a brief 2-5 second hold and transfer immediately without response. When they finally did respond all they sent was paperwork for us to sign with no explanation but a letter saying they were allowing us to keep our 01 Totoya Solara they were considering total loss and giving us $2640- Fine... our insurance wasn t doing any better... WE WANTED MORE EXPLANATION TO MAKE SURE WHAT WE WERE READING WAS CORRECT AND WANTED ALL THE INFORMATION UNDER MY NAME- things were very confusing, they were using my boyfriends name and mine- mixing paperwork!! Since I couldnt get through i sent all the paperwork along with a letter signed by the both of us stating the check and everything have my name on it as that how our insurance has it. After a week and a lot of voice mails he finally called (2 minutes after I called...) i requested that they call (i only left MY #) as i can answer the phone during work hours but he called my boyfriend...yes he was the one in the accident but he is at work and cant answer the phone and the car and information is under my name! NEVER did i hear from him and my boyfriend only recieved ONE call saying they never recieved the paper work i sent (a little over a week ago TO A CHICAGO ADDRESS-- from a NW suburb) then promised to fax all the paperwork again for me to sign....nothing... then we called AGAIN said they had actually mailed....2 1/2 weeks later and nothing!!! read more

I can't believe the Illinois Department of Insurance would allow these people to stay in business. They have lousy customer service, my policy was purchased through Insure One, so obviously Insure One don't care about the businesses they contract with. The accident occurred May 11, 2015, it will be one month shortly and nobody from the company has contacted me yet. The front of my vehicle was damaged and my lights aren't working, I work nights so I need my vehicles but no one is responding to my requests. Every one who has posted a complaint on here should go to the Illinois Department of Insurance and file a complaint, if they are not going to pay for repairs, we should insure they are forced out of business, they should not be allowed to operate, I ridiculous that the State of Illinois would continue to allow this to happen read more

This place SUCK! They have the worst customer service ever! My brand new PARKED 2015 Chevy was smacked by one of their insured back in June and I was assigned to a claim adjuster that I never spoke too. She never answered the phone and I left voicemail after voicemail. I was forwarded to her manager which was no use as well. I was bounced around to almost every person that works for them but here it is August no help and still a damaged vehicle. I recommend this place to no one! They are HORRIBLE! They have no use to exist in 2015! I wish there was a way we can shut them down! I always told not to hate anyone but I HATE UNIQUE AUTO INSURANCE!!! The worst business ever! read more

Unique Insurance was the first insurance company I've ever had. I got into my first accident in September. It took 4 weeks to get in contact with My adjuster. I left countless voicemails on her and her managers phones. By the time i got in contact with Nancy (My Adjuster) She told me She'd contact my finance company to pay the balance of my car. Its Now November and Nothing has happened. I've been trying to contact Nancy or anyone else for that matter about this Same problem. All they do is keep you on hold for long periods of time and transfer you to people who Don't Answer the phone. The people there do not do their job. They are keeping my from being able to get a new car because Nancy has Not contacted the finance company about Payments. Unique Insurance is a Horrible Company. My car was Totaled and I can't get a new car because They refuse to do their Job. This is Ridiculous. Horrible Horrible Horrible Company. read more

Okay, so the nonsense starts with Unique Auto Insurance. My husband was involved in a head on auto collision with an insured Unique driver on February 5th 2016. Today is the 17th and I am speaking with Katrina Sullivan for the first time. My husbands truck is totaled and he is injured. Unique's driver was ticketed for "failure to maintain a single lane" as her car came into my husbands lane in the wrong direction and hit his vehicle. It was a horrible collision. So after leaving messages and sometimes calling a full mailbox I finally got Miss Katrina Sullivan on the line (the adjuster). She proceeds to tell me that Unique will only pay for a reasonable amount of storage for my husbands totaled truck, so if WE could move it to a location that does not incur storage fees that would be great. She also stated that the driver who wrecked my husbands truck is not on the insured's policy so they have to investigate. Now according to the police report the driver and the insured have the same last name. It gets better. She stated if I have Collision Coverage I should go through my insurance company and let them get the money from Unique. I am speechless. How are they allowed to still write Auto Insurance Policies???!!!!! I am so confused! Honestly, it is not my fault that a driver chooses for whatever reason to do business with them. I did not choose to do business with Unique!!! It is horrible to subject unsuspecting drivers to this insurance company!!! There are so many complaints on this company I am going to file a complaint with the OIC here in Georgia!! If enough complaints are filed something has to be done. This is ridiculous!!!! read more

Unique has received the subregation package from my insurance company 3 months ago. They also received the invoice for our rental car 3 months ago. still waiting on reimbursement. no return phone calls. no return emails. nothing! Unbelievable! read more

Unique Insurance company is a very unprofessional company!!! I was run off the road May 8th of this year (2016). I filed a claim with unique thinking that because I am paying them full coverage for my vehicle, that they would promptly fix my car. Fat chance!! Every negative review about this company is factual. They do not return phone calls, nor can you reach anyone on the phone. My car has not had any sort of estimate whatsoever from this company. I'm looking into legal representation and have also filed a complaint with several government offices concerning them. To anyone who goes through Insure One as their agent, DO NOT accept this company as your insurance company. I am also going to continue to do whatever I can to make sure that people know how scrupulous and untrustworthy this company is. BEWARE OF UNIQUE INSURANCE COMPANY! read more

Wow, just wow....I'm the one with the insurance and the agent wont even talk to me. 2 weeks after the accident and he says he hasn't looked at my file yet. He keeps saying call me in 2 days if you dont hear from me..... I talked to a friend who works at Progressive and he says they never pay claims and they can get away with it because they are owned BY LAWYERS....this is very unique, and should be illegal. RUN AND RUN FAR AWAY FROM THESE SCAM ARTISTS. read more

I am having the WORST time ever getting my car fixed through this company and this review is only the start of my complaints online. I plan on speaking with CFPB, BBB, and Lisa Madigan if my issue does not get resolved. I agree I too have had the pleasure of speaking with Jocelyn and she is the only one that is not rude at this place. I have gotten Natalia Barron on the line twice and she is extremely argumentative and has a nasty attitude. My issue with this company is that I was designated an insurance policy for this company through insure on the spot. My fiancé and the father of my 2 small children was involved in an accident on October 1st. The other driver was in the wrong and the insurance company is aware. He usually does not drive my car because he is not on the policy but that day it was one of my children's birthday and I had to go to work so I was unable to pick them up for school. I was planning on filing a claim against the other driver since she was in the wrong but she filed a claim against my insurance even though the police report states she was in the wrong and unique insurance agreed that she was in the wrong as well and that they would be going after her insurance. There was also an incident that I was the driver on January 3. They informed me that the claim would be covered However, Since my fiancé was not on the policy they have sent my first claim to underwriting and they made up an excuse to send my other claim to underwriting along with the first claim. Even though it would be approved. The first claim the only problem is the bumper but the second claim is what caused my car to be unable to drive. They refuse to approve my claim until underwriting gets back to them about the first claim. When I first asked how long it would take they told me 3-5 business days. Now they are telling me they don't know. The supervisor is never available and does not return calls from her voicemail. This has been a very trying experience for me. They have even told me that if I was to pay for the damages that are stopping my car from driving that they will not reimburse me for it. This is ridiculous. Before this all happened I was receiving a safe driver discount because I don't get into accidents and I am very careful when driving, driving for myself and others. The first accident was not even my fiancé's fault. This company must be stopped!!!!! I also wish I did not have to give one star or I could give negative stars because WTF have I been paying for full coverage for. They act like they don't even want to pay for my car. If I can't talk to a supervisor soon I am going to my next review site. They already informed me that they will be trying to go after the insurance of the lady that was involved in the first accident. I feel like why would they go after them if they are putting me through all this trouble to fix my car. I will be so pissed if they receive payment for my car and deny my claim. That is robbery!!! If anyone has any information that could help please let me know. Thank you . read more

I FIRST WANT TO SAY THIS INSURANCE COMPANY HAS AN A+ RATING WITH BBB These complaints needs to be added to the BBB because theres NO WAY they should have an A+ rating. I was rear ended almost 3 weeks ago have left SEVERAL messages for my claims adjuster and have yet to receive a call. Heres a brief summary of my complaint and I haven't even spoken to anybody thus far. ON Friday 1/29/16 at 4pm. I was rear ended & I received the police report Tuesday 2/2/16 I called 800-255-7828 at 10am spoke with Edwardo and provided ALL the accident information including my name address phone number make and model of my car as well as all of the insureds information. He advised a claims adjuster would call me with in two business days. I NEVER received a call and called their office Friday 2/5/16 I was told that they didn't have any of my information and thats why I haven't received a call although I provided ALL the information on Tuesday. I was advised my claims adjuster is Lora Valum and was given her phone number. I have since several voice messages with no return call. It will be going on a month before I can even speak to a claims adjuster to handle my claim. This is totally unprofessional and annoying. I will be adding my complaint to the BBB there's NO WAY they should have an A+ rating with all these negative complaints and the time frame to call people back. read more

I wish I would have never agreed to work with Unique Insurance. I was hit 3 months ago by one of their insured who was cited by the police and admitted total fault. I had the damage estimated by several local shops however Unique's own estimate was $2000 less and refused to pay more. I couldn't afford my own deductible so I went with their preferred shop who has had my car 2 weeks. I got a call today that they don't think electrical damage was caused by the accident and wants me to pay for a diagnostic. Why should I the victim of this accident have to pay for anything?! And I'm supposed to just take their word for it? Now I will have to pay out of pocket for repairs that were caused by their insured. I've received nothing but horribly rude and unprofessional service from Unique. If you are reading this and thinking about using their claim service I advise you to save your time, money and sanity. Pay your deductible and let your own insurance company fight them. I wish I had!! read more

My car got side swiped in a parking garage downtown Chicago on a Sunday night. I called to make a claim Monday morning. Was told I could go anywhere to get an estimate. The collision repair shop sent my estimate to the adjuster CHAD WATSON. I heard from him maybe 3 days later. I kept calling back because I had no clue what was going on with my claim. After about 1 week of getting Voicemail and leaving this douche messages he answers and says to set up an appt and everything will be taken care of. WELL 30 min later a man from the collision co. I initially took it to was nice enough to call and tell me that my claims adjuster PAT MONTABANO said they will only pay so much and I'd have to pay the difference which would've been 1 grand!!! First, I'm like who's Pat I thought Chad was working my claim...I had to get Pat's info from this poor dude at the collision center, called him up he had a shitty attitude off the bat, cuts me off, and I say excuse me I'm not done he says I don't need to hear your story I said well if it was your car and you've been waiting 3 weeks you'd be pissed!! HE had the NERVE TO HANG UP ON ME!!!!! I call back went to vm of course I left him a message that he was rude the co has bad customer service and that I was going to report him. He calls back and says how can I help you? WTF?!?! Umm...give me the info so I can get my car fixed. He gives me the name of a shop I can go to....now I'm waiting for the shop to fit me into their schedule!! It'll be October probably by the time I have my car fixed!!!! I don't even want to call back and ask about rental reimbursement!!! I've never seen such poor customer service!!! Or unprofessional ism EVER! PEOPLE THIS WAS TOWARD THE END OF JULY!!!!!! IT'S NOW OCTOBER AND NO REPAIRS HAVE BEEN MADE TO MY CAR!!!!!!!!!! The other place they told me to take my car to has never gotten any info from them, you can call these idiots all day and all you will get is the person's voice mail and never a call back!!!!!!!!! NEVER EVER PEOPLE PLEASE get insured through these assholes!!!!!!! It's a complete nightmare!!! If yelp did not require to give stars, I would not give anything!! read more

my daughter dana was hit on 2/13/15 call up great northern insurance this is where we pay for car insurance they said we need to call unique insurance company to take your car to jam auto collision center in elgin we did that the insurance company was suppose to call us on friday 2/20/15 and it is now 2/22/15. we told them car is not save to drive we have car rental insurance on the policy and they are not letting us use that until we fill out a questionnaire and send in back. in the mean time we don't have a car to use. they don't care about the policyholder on saturday 2/21/15 we get letter in mail stating that they can not authorize repairs on your vehicle until they receive the questionnaire & copy of police report. they have our cell numbers and there job is to get copy of police report but i ask for there fax number she said you can not send it that way you can only send it by mail. if they do call us on 2/23/15 to take this car in to get fix it's time to call : better business bureau of chicago and secretary of state ill .and state attorney office file a complaint. what kind games they play here there are laws to policyholders should not be treated this way. unique insurance company 4245 n knox ave chicago, il 60641 (773)299-7500 ext:0 read more