I had to call American Alliance today and was helped by a young lady by the name of Margarita. She was helpful, understanding, informative and knowledgeable. I am glad that I connected with her because it was about a car accident and I was understandably upset. She was very kind and helpful. Please tell her she did an excellent job today. I am sure she does every day! Linda read more

By the looks of the reviews I'm not the only one with a bad experience with this company. It does not seem like the company cares either. A total scam of an insurance company! I had to pay $1,000 deductible to have my car fixed that their insured was 100% at fault for. Everything was reported by me to my insurance company and to them immediately. They denied my claim stating their client didn't report it and was not cooperating so they will not cover it. So I guess if that's how insurance companies work then if none of us any our phones we don't have to pay for the accidents we cause. Totally unacceptable! read more

Worst Car Insurance Company ever. Every claim I've ever had they have repeatedly tried weaseling out of paying the claim resulting in every single one going to court. If you see this company for someones insurance call an attorney now! If your thinking of using this company to insure you absolutely don't count on them to do anything about your claim. You are not doing your self any favors by having this company!!!! read more

This is the worst insurance ever. I was rear ended by one of their insurers and got major injuries and they don't want to pay me hardly anything. My insurance company has to file a lawsuit against them just for them to pay them back for my car total loss. They insure these people with a horrible driving records but when they cause accidents this sorry company doesn't want to pay! read more

This is scam company! negative 5 rating. I just waited 45 minutes on hold to get the run around. It's like they are trying not settle my claims. What are you still investigating? I was rear-ended! read more

This is the worst insurance company I have ever dealt with. It took three weeks for them to fix my car and then refused reimburse me for the rental car! Their insured hit my car in my driveway! read more

WORST insurance company EVER! I've had 3 claims with them and NOT 1 was approved. They take all day doing their job and then say YOU took too long to give them what they need to do their job. I would advice EVERYONE......STAY AWAY! May this company go out business, in the Lord's name read more

My son was hit by an American Alliance insured driver. Police report was filed the night of the crash, and pictures were taken of damage done to my son's car. Police report, with pictures were then forwarded to American Alliance and a claim was filed. After weeks of trying to follow up on the claim to have the $3000 worth of damage repaired, he finally was able to reach an agent. She proceeded to tell him that because they could not get in touch with their insured driver the claim was closed! So now he's stuck with the cost of repairs that their driver caused! Will likely hire an attorney now! read more

This is scam company they do not settle claims they just take your money and give you the run around and then deny your claim after 4 months

I used to have insurance with them. They are very unreliable and unprofessional. Getting ahold of them was a battle but every month they would take my money. I was tired of it if I'm paying so much I would like at least good customer service. Worst insurance company I do not recommend!! read more

If there was a rating for zero stars, I give it to this bullshit company. I do not know how they're still in business and am convinced that EVERY last person affiliated with them is extremely incompetent. Someone insured with this "company" rear ended me at the end of January and ZERO progress has been made with my claim. Their adjusters and supervisors are figments of their imaginations because no one follows up. Additionally, there are no policies and procedures in place for anything and the insured party has been avoiding contact with them. Fox News already mentioned them for having the worst business practices, but clearly that wasn't enough. Be prepared to take matters into your own hands when dealing with them. As of today, I've received correspondence from them ONLY because I've made a claim against them via the BBB. read more

Update. I still haven't spoken to anyone from American Alliance. I received 3 random text messages which I'm guessing was from this company as my claim number was attached however I did not click on the link. Who installs an app from a company before speaking to someone first? I later received a letter from American Alliance letting me know that my claim would be closed since my vehicle hadn't been inspected. My car was is now repaired thanks to my insurance company. I was advised that it could take 3-9 months for them to be reimbursed depending on how American Alliance responds. Once they are reimbursed, then I'd get my deductible back. I had a rental car for 18 days - my insurance company only paid for part of the rental which means I lost money (nearly $75). I was advised that because I paid for that portion of the rental, I would have to fight to get reimbursed myself. Well I know how that is going to go. It's not worth my time or effort to try. read more

American Alliance Casualty - Letter informing me that my claim was being closed pending a vehicle inspection. Mind you I have never spoken to ANYONE from this company. - Auto Insurance Near Me

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It's disgusting that a company can be this big of a sham. I'm a hard working American. I was hit by a driver (his fault) and the company is not helpful. They should be shut down immediately!!zero stars. read more

My 77 year old dad got rear ended when he was stopped at a red light, Donal Garcia was the driver that hit my dad had this insurance, after spending more than 100 hours with their entire team including their poor so called leadership President Shaun Jackson, COO Shelly McClaskey, Claims Manager Alan Zusman, Senior VP Donald Salerno. They remained firm on declining my dad's claim who by the way is a heart patient and his health deteriorated a lot due to the stress that this accident and this insurance caused. I myself is a witness to this accident, I was in the car infront of my dad's car, both stopped at the red light. Now this scam insurance is using ridiculous excuses to deny the claim, all lies obviously! They're using excuses like the insurance holder isn't responding! And that the accident report was filed at the desk instead of at the scene which is a standard for villa park police station! I'm going to be escalating this in all the proper ways and I need all of your support! I've created a wonderful video with all the proof and their responses and all the names and any and all information I found on these guys are in the video! Let's get together and make these ppl responsible for all the bad that they're doing and let's come together and make these ppl compliant versus the scam/fraud they're doing with every single one of us! Msg me if you also want to be part of my video story! I already have a couple ppl in social media with thousands of subs and I'm going to be using them to propel my video! I know it will bring a lot of attention and hopefully it forces this scam dirty company to comply or quit the insurance industry! Nobody needs these sort of dirty insurance companies! Hit me up if you want in! More to come! read more

Absolutely horrendous company that should not even be legal to do business in Illinois! I was minding my own business stopped at a red light when their reckless insured client slammed in the back of me and per the police report he states he was distracted picking something up and thought the light turned green and hit me. He was ticketed but since he's a POS and refuses to cooperate and call the trash insurance they denied the claim and refuse to read the police report that has his statement on it. So now I am left with almost 9k damage to my Infiniti's rear end. Illinois should be ashamed to allow them to run business they are a total scam! read more

I wish I could give it ZERO stars... I had an accident with one of their insureds, he accepted the blame and his responsibility for the accident, he gave me all the information about him and this insurance company. I filed the claim, after many calls and paperwork, and THREE months later they tell me that they are not going to pay for the damages to my vehicle. Terrible company, rude customer service. read more

ATTENTION: POLICY HOLDERS WITH AMERICAN ALLIANCE CASUALTY COMPANY ! The Month Of July 2025 My Son The Policy Holder, Was Hit From Behind, While At A Stop Light By A Hit And Run Driver, My Sons Car Was Totaled, Witnesses And Video Available, By The Grace Of God My Son Is Still With Us, Police Report, Photos, And Documents Given, After About 2-3 Weeks, My Sons Insurance Claim Was Denied ! From My Research This Happens When The Insurance Company Do Not Want To Pay Out The Claim Acting In (BAD FAITH) My Son Who's A Hard Worker In The Medical Field, Has Had His Car For Over 4 Years With Over $26.000 In Car Financing Payments , Not Counting Payments For Upkeeps , Full Coverage Insurance, And Keeping The. Car Looking Great ! The BBB, Illinois Department Of Insurance, Google Reviews, The Media, And Majority Of Other Companies Have Been Notified! Be Cautious If Purchasing Or If You Already Have Auto Insurance With American Alliance casualty Company read more

This place sucks sent in all my information they still denied my claim this place is ridiculous. now I have to get a fucking lawyer to sue them. read more

I had my accident on July 13th, 2025. As I am writing this review, my car has not been seen at all by this insurance company or mechanic. The protocols they take is way too long to get a car in a shop. This is approaching almost two months. Absolutely unacceptable. read more

American Alliance has never contacted or returned any phone calls over the past four months since their insured customer rear-ended my vehicle in November of 2024. American Alliance is using a "playbook" to stall their accident cases by, 1. "Going to send an assessor", (it never happened). 2. "Needed a police report", (which I supplied due to their delay). 3. "Stated a wrong car on the accident", (correct car was in the police report). These "playbook" steps from American Alliance were used for another customer working at the repair center while receiving an estimate of damages. Guess what their next delay will be? read more

I filed a claim in March 2025 its June 2025 and everytime I call they give me the run around. If they said I didn't send the paper work. So I Certified mail it again and gave them the tracking number. I called them a couple days later and they said they have it. So they said that the adjuster should be calling you within 5/7 days. A week went by I called back and they said the same thing again I didn't send all the letters I went back and forth with them. So I said I will resend it Certified mail. A couple days went by I called and gave them a tracking number and they said ok we have it. Again they said the adjuster will call you 5/7 days. Called back 8 days later the same shit. So the adjuster finally called me and said she transferred it to the collision department and it's been almost 2wks and I still haven't heard from them. WTF!!!! read more

This is the biggest p.o.s company in the insurance industry. The claims adjuster should be doing jail time. 12k damage to my truck and they offered me 1800. Only way to resolve issues with this company is to sue them and their driver. This is the way i will deal with them. This company is worthless to try to even talk to. read more

This the worst insurance company. One of their insurers hit my car over a month ago. I keep calling the Helpdesk. You have to wait two hours in line on the helpdesk for them to say they sent me a mobile app on May 1 it's May 13. This has been going on for over a solid month. They don't fix people cars when they're insure hit your car. read more

American Alliance Casualty - Car damage from accident of a person insured with American Alliance. - Auto Insurance Near Me

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ZERO STARS!!!!!! I have been trying to get this case settled for 2 years!!! I am currently on hold right now. it took 40 minutes for someone to answer the first call only to be transferred, now I'm holding again this company is crappy af!!!! their insured totaled my son car back in May of 2023. I contacted the BBB 3 times. Each time I would get a response with no follow up. they said they would send a link but never send it. when I call the number, no ever answers, I literally stayed on hold on for 2 hours just to see if someone would answer. Worst company ever!!!!!! Claim current unresolve. read more

I can't even give them 1 star. Their payout for a claim doesn't even cover a trip to dinner or the grocery store. They close at 4:30p and only answered the call to tell me they had closed and to call back when I had called at 3:45p and had been on hold!!. The service is atrocious!!! Not even worth dealing with. Who pays out $130 and better yet I can't even get a body shop to estimate my repair for that amount!! They are not even an insurance company!! read more

The worst company I have ever dealt with. They take money from people and never pay out claims if an accident occurs. Someone insured by American Alliance hit me, and we called the police and filed a report. After opening a case with them, they always put the phone on hold and never answer calls or emails. When we visit their office, they don't open the door. They leave you on hold for more than an hour and then hang up. They have caused me a lot of frustration. read more

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Dealing with this company is a nightmare. Their insured hit my car on May 27th, and literally nothing has been done to complete this claim. I've called several times, had to wait on hold over 4hrs at a time, and sent emails for updates. It's been 3 months. This has to be illegal. I will be seeking counsel to address this situation and filing a formal complaint with the feds on this one. read more

I had a Accident wit a person da no license.. NOT Illinois License had this insurance .. I been Calling all all day n everyday cus either the hang on u or u get tranfer right away.. They make u wait for over 45 mins ask u for ur clam n back to hold n after holding u get a voice message that u expect a call back ..it been 2 months n i left 7 voice message ..it like talking to the wall.. Bad company to deal wit.. read more

I give this car insurance company a ZERO!!!! Im having the worst experience ever! Just to get a hold of someone takes an hour.... Horrible service. read more

American Alliance Casualty - And this insurance company said this is repairable... is it really?!?!?! - Auto Insurance Near Me

Would give zero stars if possible. The accident occurred on October 1, I have had to initiate all contact. My car is totaled and sitting in my driveway still. They will not get me a rental. They hung up with me yesterday. Maria Villegas is supposedly my adjuster. Not even sure she is a real person. I have called almost every day since. They have lied to me four separate times. Awful company. Terrible service. read more

I was rear-ended on Christmas Day by one of their policy holders. He received the ticket and assumed responsibility for the accident. It has been 3 months, numerous phone calls, voice mails, and emails in regards to getting my car fixed! I have heard NOTHING from this sub-standard insurance company. They can't even give me the decency to call me back and let me know what the HELL is going on with the claim. Now I need to have my Company, State Farm sue this pathetic insurance company to get my car fixed and reimbursed! read more

They refused our claim even though their insured was clearly at fault. We provided lots of video evidence. We have spent more than 20 hours on hold. Nobody calls back. They refuse to transfer you to a supervisor. Extremely unprofessional. read more

BE AWARE of these people. I'm 100% sure they are incapable of replacing a taillight let alone be able to write up a correct estimate. Perry G Damos specifically thinks highly of himself, coming from one who can't even read emails correctly. Pathetic excuse of a business. IF YOU HAVE THIS INSURANCE COMPANY THEY WILL PUT YOU IN A SITUATION WHERE YOU HAVE TO PAY FOR MAJORITY OF YOUR CAR REPAIR read more

The worst insurance company I have ever seen. We were hit by one of their insured and its almost impossible to get ahold of anyone. The adjuster sends a offer for resolution with incorrect information and can never get hold of them to talk. Please stay away from this scam company. Giving 1 start as it is the least I would give 0 if they allow read more

I have been trying to speak to anyone at this company, their insured client hit my car on 3/29. I have completed the claim online, mailed forms to them, and faxed it too. I did my part. Their insured admits to be at fault, and gave us her insurance info and willingly went to the police with us to file a report. I have been on hold on their phone for days. Prompt usually says you are the 8th or 6th caller in line, then after 20-30min, you get disconnected. Terrible insurance company. Does not make sense that they are not 24/7, and no one picks up their calls. Surprising they are still in business when there's hundreds of complaints online and with BBB. read more

found out I have two claims on my record when I switched over to my new insurance company. I was never notified and I never submitted a claim myself for an accident etc. how is this possible? it's affecting my insurance rate causing it to be higher. read more

This company should be shut down and have their license to sell insurance revoked. They are a fraud. They sell insurance to those who are high risks at a low cost but never pay out if there is ever a claim filed against them. Phone calls take 30-45 min before anyone will talk to you. Don't bother leaving a message because they won't call you back for at least 1-3 weeks. When they do call you they have nothing to say or they give some bogus excuse. They wait until it's close to the 30day mark so they can say the claim has expired and they just cancel your claim. A bogus excuse I got was their insured was driving the car that hit me. Name on the policy and title of the vehicle is the same as the insured. Their claim for unable to proceed with the claim is that some other people might be living at the same address that is not on the policy. What does that have to do with the claim I will never understand. They told me when I questioned them if the policy would be canceled because other people might be living at the same address and they said no. So what exactly does someone else living in the house have to do with their insured who was driving hitting me and me getting my car fixed?... agent was nothing but a broken record by repeating the same line about someone else might be living at the same address. Her name was Colleen and she literally sounded like a trained circus monkey doing her act for bananas. This company is happy to collect people's money but don't like to pay out when it is their clients fault. Companies like this need to closed down. Beware if you see American Alliance is from someone who hits you. Skip the claim and collect cash from the driver. Faster than using this fraud of an agency. If there was negative stars, they would get -10 star from me but I have to put 1 star to post this. read more

This company deserves negative stars. Even 1(which is lowest in yelp) is too much for them. I got hit by their insurer rear-ended about 85 days ago, and they still haven't approved repair cost. When I call them to see what is going on, they keep on telling me they will put an exclamation mark on the case and will be contacting me within 24 to 48 hours, which they never do (or their time flows totally different then regular hours). So I am the one who have to call them back, and the same BS starts over. Today, I called again and this idiot agent answered and giving me all these attitudes and tells me they won't be contacting because I called to check the status every 5 days and because my body shop called to check what is going on. This company is just horrible. So, when you guys get an accident with people with this insurance, just get a good lawyer and be done with it. read more

Update: 11/05/2024 So... I received an email on 10/31 (Halloween). To sign a salvage agreement. That they were only going to pay $950 of the now over $4k that built up, because they refused to authorize the towing co to move the vehicle 10' to the body shop property line. They assigned me a new adjuster, Carl Gonzales. A total moron. He sent same form in the post, claiming it now had to be signed and mailed. Not emailed. A month ago, when I noticed that one of the document(s) stated me vehicle was a Colorado, and not a Trailblazer. The original adjuster stated it didn't make a difference. That the VIN was correct, and come up as a Trailblazer. NOW... Carl pointed out the same error. I told him, I know! I'm the one that told the adjuster a f'ckn month ago. Carl stated that it would have to be corrected, and the wait time would be longer to close out this claim. During our call, he stated that he just corrected the error. That he would be emailing me the corrected document for my records. I wont hold my breath. He finally stated that it would take up to 2 weeks to complete this. That they were waiting to get a hold of me, to agree to this, to then submit to my finance company. That the finance co, for same reason, has to sign the same salvage agreement. That then he'd be in touch to let me know everything was signed, and that the claim was closed, and settlement sent. read more

This is the worst insurance company EVER! If someone underwrites you a policy and you see AMERICAN ALLIANCE... Call immediately and cancel them. I had accident on June 20,2023. I was hit head on the vehicle rolled on top of my car rolled off and left. I was left for dead. It was a black Big body GMC truck. I have been going back and forth with them about the pay off. I am getting the run around from them. Now, this process of doing absolutely nothing is messing with my credit. The financial company tells me this car that was fully covered will go on my credit report as a charge off which is a hard hard hit. American Alliance want cut a check to them. I talked with the financial company today and they did what thy needed to do September 13, 2023. I speak with the total loss with American Alliance they tells me that they hadn't heard from the financial company which is a lie. The financial company calling me because even they was getting the run around with American Alliance. This Insurance company sucks!!! Never again. I do not recommend them to take out trash. read more

American Alliance Casualty - Auto Insurance Near Me