Awful "wear and tear" on tables, chairs, tents, tablecloths…read more Does not email you back after you've paid Tablecloths and tent were stained with black marks everywhere Tried charging weights ($300) when they weren't needed Does not answer or call back for "emergency" day or your event like promoted

We can help you with all your party rentals for your special events. Table, chairs, tents, linens…read moreetc.

Great experience overall, I've attended two partys there in the span of 6 years difference and they…read moreappear to have new management and they have renovated the ballroom and it looks amazing! great staff and everyone was so attentive!

Place is very pleasant. However, the manager Chuy Yañez, is not very nice, and a bit rude…read more We were there at 7:45 pm to be able to have dinner. As we get served, a lady told me we have plenty of food left, if you want double let me know. We said no thank you and continued on our way. My brother got there 5 minutes after, so I asked Mr. Yañez if we could have 2 more plates. That is when he directed the lady to pack up and he didn't allow her to serve them. When I told him it wasn't 8 pm yet, he answered; "That's too bad we already picked up." With a very bad attitude. So if you have an event there make sure to ask for a different person to manage your event.

If you haven't been to a Manor event, make plans. It is super fun and a great experience. The food…read morewas great, and the service was awesome. The host would come out and explain the dishes. For the price and the feeling of being high society, lol, was fun. We came for the Arabian nights event. Tarrot card reading and henna, which was included in the dinner price. As well as belly dancers. Check their website for dates scheduled. For out of towners and locals looking for something to do, make plans.

Mind blowing place to experience!…read more Ok, so right off the base, you are hit with this extravagant looking manor with transcendent looking lights and tall gated entrances and tall stands with fire in them. Beautifully decorated hostess stand area with flower bouquets and all kinds of floral accents. Getting to this entrance was a bit of a hassle with either finding parking that's not too far on the streets or waiting in a bit of a line for valet. At least valet is included with your ticket that you purchase in order to attend any of their events. This night also had one complimentary glass of wine, red or white. I went on their Italian night themed events, which included an endless serving of pasta that you mix and match on these cards they give you. Each time you finish a plate, you can get another card and pick your next combo. It does take a while to finally get your next plate though, so you may want to anticipate that. I highly recommend their alfredo or bolognese sauces! I wasn't a fan of their pesto nor their vegetable pasta, which proved to be a veggie based pasta. We ended up being on the 2nd floor which served to be a bit of a hassle for either waiting on food or retrieving your self serve salad or dessert, which were downstairs. We made our way down for some antipasta and decided to hold off on bringing up desserts because we didn't want to crowd the table. Well, we soon found out that we should have grabbed it while the taking was good... meaning, all those lovely looking desserts that we saw at the beginning were absolutely GONE. We got lucky that they happen to bring out these other random finger desserts like a blondie or lemon tart or small cuts of cheesecake. So that was a bit of a bummer. You will definitely get a kick out of touring the manor as they had multiple different themed rooms. I absolutely ADORED their bridal themed one and they had this killer Chinese New Year one. Best part was their apparent "secret tour" which led you upstairs to a third floor where they had a billiard and bar lounge. Supposedly it's a bit haunted too so the employee who brought us up there said he never goes up there by himself. Neat right?! lol Highly highly recommend this experience! Just make sure you take head all my advice for parking, nabbing desserts ahead of time, and anticipating your next round of pasta! so get a table downstairs basically lol.

I had my daughter's quinceañera at this hall 9/9/23. The host Lupita is very nice. I was happy with…read morethe whole package deal we paid for, and the hall until the day of our event. We had paid for the smoke machine which malfunctioned the day of the event and got some ugly green confetti thrown at my husband and daughter during the father daughter dance. Nothing having to do with her color scheme. We only received partial refund for that malfunction. I did not make a big deal the day of, because I understand there is no control over that situation but I honestly believed we would get refunded as paid service was not accomplished. There was also a leak right in the middle of the dance floor and it wasn't even raining!! The DJ asked me for all the info which was written on the itinerary to the T days before the event! He even asked for music genre we preferred and what music we didn't want. Well needless to say, it was a waste of time! Music was mediocre! At the time of presentation of court , it was a disgrace! We paid for the margarita/ piña colada machine service, as well as bottle service. I received feedback from our guests that the bartenders were charging for already paid services. The margarita/ piña colada machine broke down with in a few hours our event began. The servers during reception lack costumer service as they were rude to our guests! As if they were serving free food! I truly believed this venue would deliver great service and amazing memories for us but it was disappointing. For the amount of money we paid I'm sure there are better options.

***Beware***Had my wedding there this past Saturday. Nothing good to say about the experience…read moreother than the hall is beautiful on the inside. We were advised upon signing the contract that if not all food was consumed during the hours, they would announce there was food left and we could get seconds. We were not allowed to take the leftover food home. They never announced seconds were available like we were advised. We later learned during the dance that not only did we have to ask for seconds ourselves but it could only have been thru a certain time frame. The cake experience was a disaster. They use fantasy cakes which means that it is a fake cake you pose to take pictures with. The entire cake is not real. They only have a few to choose from. I wanted plain ivory round tiers with real roses. I was to supply the roses. I was fine with that. I had to keep reaching out to follow up to see if this could be done. I was told that it had to be a real cake that the "baker" would do. I was fine with it. I chose cream cheese icing. I have pictures of the before and after. The cake was a mess. The one thing my husband was willing to pay over $10,000 for a hall because of the special meaning and they didn't bother to make it look descent. Thank the lord that my friend and mother-in-law were uphauled and fixed it themselves. I have pictures. My mom paid $500.00 for the candy bar as a gift. She was advised that it was for 2 hours and this is noted in the pamphlet. What is not in the contract or pamphlet is that the entire candy is removed and not given to you at the end of the night. The servers took it all away. If it is paid for then, it should have been given back. There was not $500.00 worth of candy on that table. They never announced guests could start to eat candy or needed to stop eating candy. I was in management for one of the major chocolate manufactures that they had on the candy table for years. I not only know the amount of product in each bag whether it's fun size, full size or bite size but also know the prices. I received complaints from multiple guests regarding how the servers did not let my special needs cousin or my elderly uncle and aunt take a candy because they were going to start putting it away. They had not even started to put it away at that time. It felt like they were there to count the candy going out even though it was my candy that was purchased for $500.00. We feel that if the candy is out on display then the guests should be able to help themselves. To think this is supposed to be a special night and they are supposed to be there to help it go flawlessly. I would not recommend this to anyone.

Our family had a 5 year Celebration of Life for our mom. Sharon was amazing. She worked extremely…read morehard helping us get everything started. She and Memo are very professional and super nice individuals who enjoy making their clients comfortable and happy. Thank you Sharon and Memo.

My husband and I stayed at the Chase Suite Hotel while we were in El Paso, and it was a lovely…read morestay. We had stopped here before on a previous visit and so were looking forward to returning. Our room was really spacious (a studio suite with two full beds) and had all the accoutrements (including a fully equipped kitchen), with a wide bar and seating to separate the kitchen and living areas. The furniture was new and attractive, and the beds were comfortable. (Note: if you're used to sleeping in a queen-size bed as a couple, you may prefer each occupying a full-size bed, as they are definitely smaller.) Everything was clean and neat and very welcoming. The cost of our room was very reasonable, even including the pet fee for our cat. Every single person on staff was extremely friendly, especially Sal in the breakfast area (5-star service!). The free hot breakfast every morning was delicious and a great way to start our day. We do wish the breakfast area could institute sustainable practices in the form of reusable cups, dishes and silverware. Every room has a recycling container as well as a trash can under the sink, so the management is aware of sustainability needs. The layout of the buildings is peaceful and calming, and reminiscent of a small apartment complex. The landscaping is xeriscape and attractive. Despite its location (right off Montana and Airway), the area is very quiet and safe. We did encounter a few small issues: a loose outlet at the bar; low water pressure and a faulty diverter in the shower; lack of handy information about the property (e.g., location of the gym, line-up of TV stations); occasional difficulty reaching the front desk by phone; and no lighting at the desk where one might choose to work. But these were just small issues and certainly did not pose any problems. Again, we had a delightful stay at the Chase Suite Hotel, and we look forward to another visit the next time we are in El Paso!

Chase Suite Hotels are run by internet Nazi's If you connect to any gaming platform such as steam,…read morexbox or playstation, you get put into Internet jail for P2P gaming. while the hotel's room are nice you will not get internet due to being banned alot. here is the address of the hotel that really needs to change its internet provider. 6791 Montana Ave, El Paso, Texas, 79925 Phone: (915) 772-8000 Email: ElPasoFO@chasesuitehotels.com

It was our first time there and the kids had fun and want to return. Seems like a good venue for a…read morekids party.

Fun concept if it was kept up especially for the price to play per person per hour…read more These are several of the issues I saw with the place: Broken ball air sucker in toddler area Missing foam balls to shoot out of canons Ninja courses not open Trampoline area- large spinner broken and missing Shoe racks hazardous- I leaned against one and it and myself almost fell over as well as I saw other patrons do the same. They need to be anchored down. Cleanliness questionable Broken locks in women's restroom and no toilet paper in several stalls They play the same music over and over ( Same 6-10 songs) It is a fun place to bring kids especially in El Paso heat but they need to fix and clean everything up or lower the price to reflect the issues stated.

Hello, I had my xv here and it was the worst service possible. My parents were threatened by the…read moremanagers to shut down the party at 10. They initially promised things within our packet we paid for however the day of did not fulfill their promises. Don't recommend having you're party here

I went to a quinceanera at this hall and it was really beautiful and nicely decorated. They have…read morea photo booth for pics, popcorn, dj and frozen drinks in the different packages. EPPD onsite for safety. The reason only 3 stars is the food was not up to par for the price the family paid for their package. The brisket was good but the side dishes were just okay. Don't cut corners on the food! There were also only 2 attendants the whole night with the owner coming in at the end...this is not enough to serve food and clear tables and help with spills for the large groups this venue can hold. If you want 5 stars... step up the food and support staff and then the hall would be perfect.