Stayed here for a night while driving from Florida back to Cali (helping my brother move, so all…read morehis earthly possessions were in the car). I was worried about the car getting smashed or something but nothing happened Everything was nice and clean, room very spacious. Would stay here again if driving through El Paso

Good and bad....but the bad has made my decision to tell my company we should not be booking people…read morehere. The good...rooms are spacious and bed is comfortable. The kitchenette is sufficient to longer stays. Front desk staff weren't always at the front desk and in the back but when I went to the front desk, they noticed me immediately. But one lady wasnt the most friendly. The bad...as i mentioned i went to the front desk a few times. My keycard would stop working randomly. It was extremely frustrating. It happened to me 3 times in my 2 nigjt stay. There were crumbs outside in the hallway in front of my door upon my arrival. I stayed 2 nights, the crumbs were there upon my departure which tells me the staff doesnt vacuum daily or even every other day. The food in the morning was cold and dry. I arrived at midnight via Uber from the airport so I just wanted to go shower and straight to bed. I was hungry the next morning. The waffle maker timer is broken so I had to estimate how long is was cooking my waffles before I noticed it wasnt counting down. Lastly, there was a bug in my room...ill stop short of identifying it as a roach but ive attached a photo.

When I first checked in I noticed makeup on the pillowcase. I took the case downstairs and asked…read morefor the bedding to be changed. I left and came back a few hours later. The bedding did not get changed. I asked them again and they gave me bedding to change it myself. When I took the sheet off, I saw a large urine stain on the mattress protector. So I just took that off. Then I went to wash my hands and there was no soap. I had to go back downstairs and request that as well. They did give me an extra bottle of water for my troubles though. The room was pretty run down and clearly not well cleaned. The shower curtain rod sagged in the middle so I couldn't close the shower curtain when I showered and got water everywhere. The towels were very stiff, had a bit of a smell to them and were stained. I honestly didn't want to use them. The gym was decent. 2 treadmills, 2 electrical, and a peleton. Breakfast was not so great. I had a made to order omelet but it just wasn't good. Neither was anything else I tried. I did appreciate that the mattress was a softer one instead of the firm mattresses you usually get at hotels. And the water for showers did get really hot which I love. I booked a room next to the stairwell as I prefer stairs to the elevator but the stairwell exit/entrance is on the outside with no re-entry. So you can go down them but can't go up them. I didn't get a chance to go to the daily evening reception but it looked pretty popular. All in all, this hotel needs some TLC and I would advise anyone to book accommodations elsewhere.

Edit* sorry this took so long to post! My husband (he has…read morethe diamond card) and I always stay at Embassy suites because we're a suckers for Fresh waffles in the morning. We have family in El Paso to stay with, but absolutely cannot pass up an opportunity to keep coming back to Embassy. This trip was sadder than most as we were dealing with second funeral this year . A huge shout out to the night (manager?) concierge Cynthia Martin, she was the nicest most sincere person, but she truly made the hotel welcoming when we got in at 3 AM. Everybody at Embassy suites is very nice, but Miss Martin truly went out of her wayto express her condolences. We had a great time at the pool and enjoy our breakfast every morning but again Cynthia Martin really went above and beyond to make us feel welcome.

I've stayed at this hotel many times in the past few years and I didn't expect anything different…read morefrom my stay last night, but it was the worst experience I've ever had at this hotel. I arrived late in the evening and the lady at the desk rushed me through check in without bothering to inform me of the amenities or when breakfast was served. I'm very familiar with these things but this was the first time they were not mentioned. I was given the option to pick which floor I would like to be on and I chose the ground floor. I'm usually assigned to the second or third floor so I thought not having to go up the stairs would be nice for a change. Oh how wrong I was... My room was really close to the lobby and I could hear the muffled voices and shuffling of every person who walked through the area. Someone had a really bad cough and they weren't being quiet about it. I went to the soda fountain a couple of times during the night to refill my cup and the lady at the desk scowled at me every time. I guess I was interrupting the videos she was watching on her phone. The noise from the lobby eventually quieted down and I was able to fall asleep around midnight, but then I was abruptly woken up at 5am by the fire alarm. I wasn't sure what it was at first because it was a sharp shriek that cut off and repeated every 10 seconds or so instead of a continuous siren like most fire alarms. I went out into the hall to see other guests wondering what was going on. I went to the front desk and another employee was fiddling with the emergency controls in the red box on the wall. She was manually silencing the alarm every time it went off, which explained the sudden cut off in the noise. She asked what I wanted and I asked if there was an emergency and if we needed to evacuate. She nonchalantly told me that someone was either smoking in their room or tampering with the fire alarm but there was no emergency. I was concerned about the latter statement but she told me there was nothing she could do about it. She was on the phone with someone (maybe the management, or maybe the fire department) but I was too irritated to care so I went back to my room. Many more guests had entered the lobby in various states of confusion and concern but they were also told "no emergency." I tried going back to sleep but I couldn't due to all the other people in the area, and then I started hearing what I thought was an air compressor filling it's tank. I couldn't figure out what the noise was exactly, but it happened every 5 minutes and would last about 30 seconds before stopping. I went back to the hallway and looked at the elevator but it made a different sound. Since sleep was no longer an option, I stayed awake and packed up around 7:30am. On my way to the lobby I heard the sound again and realized that it was being made by these two commercial refrigerators in a closet at the end of the hall. I was sort of right in the fact that it was a compressor making the noise, but I didn't think a refrigerator was the cause. There was a different lady at the desk and she didn't ask about my stay when I checked out. She asked if I wanted my receipt, but that was it. If she was informed about the chaos that happened a few hours earlier, I imagine she didn't want guests to have the invitation to complain by asking "how was everything?" I was too tired and pissed off to say anything so I left. I had booked my reservation three weeks ago and got a great deal on the one night for $80 (it was actually $95 after taxes). My previous stay at this hotel was about three months ago and after last night, I'm seriously reconsidering staying at this hotel again. Oh, there's also an abandoned van sitting in the parking lot. It's been out there for at least five months and the tires are all flat. I asked the staff about it during my last stay because I keep seeing it but they told me it wasn't their concern. So a broken down, abandoned vehicle languishing in your parking lot isn't your concern? Ok.

I took a solo trip to El Paso to visit a long-time friend who was stationed at the base. I searched…read morehigh and low for a decent hotel and to my surprise, I found this Best Western with solid Yelp and Google reviews across the board. The rates were affordable, so I booked it for a night as I traveling to NM by morning. It was an 8-hour drive from Austin and I had arrived late, however, I was greeted with smiles from the front desk staff. There was plenty of parking since they shared parking with the next-door hotel. The room I received did not have much of a view, but a tree. It was fine since the room was clean and did not have a musty odor. There was decor representing El Paso and even the headboard had an "ELP" graffiti mural on it which was a nice touch of character. I loved the bright lime green and the blue colors which added more charm to the room. It was modernized with a twist. The bed slept comfortably soft as well as the pillows. I slept like a baby, to say the least. Upon walking up in the morning, I got dressed to go downstairs for breakfast. I was shocked to find out that they had something that I could eat. I got a bowl, some bananas, granola, with Kikkoman Pearl Soymilk in vanilla and had a fulfilling breakfast. I absolutely loved my stay at this Best Western! It was a pleasant experience and I honestly cannot wait to stay again.

Ok. All in all this place is dope. Wanted to stay at a nicer spot for the night on my way from…read moreAustin to CA. Checked in around 8pm. Everything is cool. Ate a nice dinner. The only issue I had was the room I was staying in had a biiiig window and outside that window was the bar and lobby and till about 11PM there was a massive caravan of people drinking and chatting the night away. I am a light sleeper (DIVA) and had this gone on any later it would have been a real issue but things pretty much completely simmered down by 11 and I got a great nights sleep. Honestly the room bordering the bar/lobby will probably keep me from coming back but all and all the staff and place is pretty lovely. They seem to have rooms that don't have this issue.

Stanton House is a sleek, modern hotel located in the heart of downtown El Paso, with the arts…read moredistrict, museums, theaters, stadium, and restaurants all in easy walking distance. The rooms are well appointed and comfortable, and the "art view" window in certain rooms is particularly fun. The hotel itself offers friendly, professional service throughout, including at the front desk and in the Taft-Diaz restaurant just off the lobby (oh, that espresso and delicious avocado toast).

Hotel was haunted by a man named Poncho Villa. He was born June 5, 1878. He was staying there for…read morea period of time I think on the 5 or 6th floor where people seemed to be kind of afraid staying. This place has many ghosts, and I hear banging and weird sounds. Many ghost hunters have stayed on the 10th to investigate the case of a bride who jumped from the top deck. I think that this woman was angry spirit of some sort. Good Luck everyone! Hope you can catch a ghost on your trip.

If you are in El Paso for whatever reason this hotel is in an ideal location. Walking distance to…read moreBaseball stadium, restaurants.. and we felt safe at all times of day or night. The hotel is nice and probably in the top 2 in the area. We went for the larger suite which has a separate living room from the bedroom. Nice for working while spouse is sleeping. Room service is pretty good food.. we tried a dinner and a breakfast via room service and both times everything was great. Self parking just under the hotel so no need to stress over valet and tipping.

The good: clean spacious room, solid breakfast, friendly staff…read more The bad: parking was sourced out to PMC management, which left a card on my windshield - I parked myself, but it ended up costing me $37 for a short day. Plus, the digital key didn't work for the elevator, and the door wouldn't reopen; all my banging didn't draw any attention. Expected better from Hilton.

Very disappointed in this hotel. Things were decent until today. Check out time is noon. I have a…read moredo not disturb sign on my door. I have not checked out. 8:30 am housekeeping starts banging on my door. I say what she says sorry. 8:44 someone else bangs on the door and I ignore them this time and they go away. They may have tried to enter but it's double locked. About 9am again, housekeeping banging with her little key fob on the door. This in time I'm pissed and say what is y'all's problem this is the 3rd time y'all have knocked on my door. There is a do not disturb sign on the door. She walks away. It's absolutely ridiculous that they don't care one bit about guests being able to rest and relax, just about turning rooms. I like the hotel and had an overall decent stay but am leery of returning because I don't want to deal with that nonsense again.

Hotel was clean and the beds and pillows comfy. Everything in my room worked and nothing was…read morebroken. The AC was cool. It was quiet even though the hotel was close to no vacancy. The hotel is located near stores and restaurant and the airport. I reserved my room online but still had to wait about 20 minutes to get checked in because the front attendant was pretty busy helping a customer on the phone. They did charge me a deposit (hold) even though I paid with credit card, some hotels don't if you use a credit card. The deposit was returned within a few days. All in all my family and me had a quiet, comfortable stay. I would stay here again. I always book through Choice Rewards App or Armed Forces Travel to save money.

This hotel needs new management. I was caught off guard but some of the employees who work here…read moreare super rude. El Paso is meant to be known for welcoming friendly people but apparently not here. I will be finding a new place to stay at from now on.

What an amazing stay it was! I do most of my bookings through their Hilton app and it's always so…read morequick and easy. I'm able to chat with front desk prior to arriving to make sure my stay is ready. We got ask ADA room the room was nice and spacious I was able to roll around in my power chair with zero issues. With the Hilton app I'm able to use the app as a digital key to unlock my room and turn on the tv. This feature is so helpful because I'm a quadriplegic so using my phone I'd so much easier. Safe to say I'll be booking with Hilton again. This location was beautiful.

All of the staff were very friendly, they went far above what was expected. I was traveling with…read moremy aged parents. Upon arrival I asked if they had any handicap accessible room available. They changed their room to accommodate them. We were greeted with a smile every time we left and returned.

After a long day traveling with my family. The hotel messed up my reservation, placed me in 3…read moredifferent rooms and provided the worse customer service. There was no accountability and attempt to provide excellent service. I was extremely disappointed with my experience. The room had a leaking shower which covered the entire floor with water. Go somewhere else.

If you don't get up at 0600 you're going to take a cold shower. Not sure why they can't leave the…read moreboilers on a little longer.

Close Quiet Basic…read moreheat and serve food at a mini bar Free with stay b fast with good scrambled and boiled eggs eggs. Heat and serve hash browns and sausage Good fruit and yogurt stand. Hot water in rooms needed to get get left on a few minutes to get just hot enough. Great value. Exceedingly pleasant staff

There is actually a lot to like about this place. The rooms are spacious, the location is good, the…read morebreakfast is excellent and the price is fair. This is actually the third time I've stayed here for at least three days. While the immediate location is not great, you are minutes away from everything you may need right across the 10. You are also close to downtown and the airport as well. The only thing keeping this place from an extra star is the awful bathroom situation. The tiny cubical that houses the shower and toilet is awful. It's literally a 6 x 6 box with no ventilation, and there are some things people do that really require ventilation. Worse yet, is it's so small it's difficult to close the door due to how small it is. You literally have to climb behind the toilet to close the door after opening it. It's really the only bad thing about this place. I've stayed here three times so obviously I can look past the tiny bathroom. Honestly, the breakfast is worth the stay. I also find the lobby restroom an adequate replacement for the non ventilated bathroom.