This may have been a good reputable company at one time... Read the other reviews - bottom line;…read moreSTAY AWAY FROM THEM. We had been shopping for a building and wanted to give our business to a local company thinking that customer service would be better (mistake #1 - it isn't). On June 18th we sat down with the salesman and ordered our building and plopped down 1/2 the payment. He said that they were really busy and it would probably not get our building up for about 4 weeks. He said that customer service would call in about a week to put us on the schedule. We went ahead and got our slab poured and after TWO weeks still had not heard from customer service. I called the salesman and found out that they had the wrong telephone number for me. So when they couldn't get in touch with me they did... nothing. Even though they had my email they did not contact me (but they were happy to sit on my deposit!). I talked to the owner Mike Winslow, and he went on and on about how busy they were and how great business was and how many new people they had hired and how they didn't know how they could ever keep up with demand. (He also asked about the slab and several things that needed to be done to it before it was poured. Nice to know after the fact, Mike). The one thing he did NOT do is apologize for failing to contact me. He said that someone would contact me to let me know that they had my order and to let me know that someone else would be contacting me to put me on the schedule (in other words, I would be scheduled to be put on the schedule). Last week someone finally called and told me that they had my order (I already knew that) and that someone would be calling in the next couple of weeks to put me on the schedule - which would probably be 2 or 3 weeks after that. So if you are keeping track of the math, IF they are even close to telling me the truth, we MAY have our building up 2 MONTHS after we ordered it. Go with a national company and for goodness sake get a schedule in writing. If anyone ever asks me about the building (if it ever actually gets put up) I will be sure to tell this story and will tell anyone who asks that Winslow is to be avoided at ALL costs.

The customer service was amazing to start. They were professional and informative...we were in…read moreneed of a carport due to an HOA issue. They were out quickly and the carport looks great..keeps us dry :)

Drivers are not trained well or considerate on the road. Aggressive driving and ran me off a…read moretraffic circle on Bonds Ranch rd and 287. Others were honking at him to slow down, but he had zero awareness of what was around him. If you are going to plaster your business name on the sides of your trucks, you may want to be sure you dont have someone behind the wheel who has a disregard for anyone's safety.

From the owner: "transportation sand and gravel and yard pick ups.dump trucks,hauling,trucking…read more 1 yard to a 10000 yards. Serving residential and commercial customers."

VW agreed to replace my balusters at no charge, so I upped my rating to 5 stars. I sent 2 emails…read moreyesterday clearly explaining my position on this situation. Tina called me first thing this morning. During that call we went through what happened about 3 months ago when I placed my order. There seemed to be a little confusion on what happened during the order process which I think led to the delay on the resolution. Anyway, she called an hour later telling me they were going to replace the balusters at no charge and that she was working to get the order expedited. And remember to take some extra time to plan your project in detail so that you lower the chance of making a mistake. Mistakes with this stuff cost a lot of money. And if your customer service rep seems unsure about a question that you have, ask Tina. Original post I am installing VW rails and posts on a porch I am renovating for a customer. We spent over $10,000 with VW. If you don't do victorian woodwork every day, you need to check everything 3-4 times before you order because of the detail required. I made a mistake with some posts and had to eat $500 replacing them. That was on me. Deborah, the VW rep that I worked with made a mistake on my stair rail balusters and VW wants me to pay the $1,500 that her mistake costs. We had 3 verbal conversations about extending stair balusters and I asked her in an email while finalizing the order if they needed to be extended. During our final pre-order conversation she checked with someone else and that person told her they did not need to be extended. Guess what, they do need to be extended to meet the building code. I don't think Deborah has been there that long and does not know the ins and outs of all the products, but apparently it was my job to train her. For the last 2 weeks I have been working with Tina and the bottom line is they want me to pay the 1500 to replace 22 balusters. If you deal with Tina I suggest you do everything in writing (although that probably won't help since I put the baluster issue in writing before I ordered). You find out how good a company is when you need service after the sale and VW falls flat on their face. They know I need the balusters because I can't finish the porch without them. Right now it looks like they are never going to own up to the fact that Deborah screwed up.

Quality craftsmanship for reasonable prices. Great variety. The company has thrived for decades.read more