This is the absolute worst dentist I've ever gone too. It was bad enough when he ran the daycare…read moreout of our community for his business, but his business is horrible. He's terrible with kids. He's now missed a total of 3 cavities between my 2 kids, and neither of them will even see him anymore because of how uncomfortable he makes them feel. My husband and I are finally out of there after having to fight for our records for over a month. We were given the nonstop runaround because they knew we were leaving.

The office is clean, great staff, everyone is very friendly. If there's any questions or concerns,…read morethey explain the process and any issues that can arise.

First, let me say the dentist did a good job. No problems in that area. The problems started with…read morethe office's draconian policies. You have to cancel an appointment A WEEK IN ADVANCE or they charge you! Who knows a week ahead of time if something is going to come up that would make you cancel an appointment? Plus they make you pay a deposit when you make an appointment and you have to prepay BEFORE the appointment starts. I've never heard of that. So, you can see where their priorities lies. I went in for an assessment and received a lengthy treatment plan. I made an appointment and it wasn't until a few days later I thought maybe they were planning to do all the work at once. I called to ask and yes, it was the case. That was too much work at once for me so I arranged to get just a few procedures at my next appointment. I wasn't given an amount I was expected to pay at the appointment. I checked the treatment plan and determined the copays would be covered by my flexcard for Medicare so was not prepared for a large expenditure. I went in for the appointment and the person at the desk was quite rude. I went to the desk and waited for her to acknowledge me but she didn't so I said my name, waited again and she didn't say anything. So I started to go and sit down. Then she said something about signing some papers so I turned around and went back to the desk. Apparently, I was supposed to pay $1200 that day before my appointment to prepay on crowns for root canals I was getting which I had not expected. As I hadn't prepared for that amount, I was taken aback and what was going through my head in that split second was what's the best way to pay this for me financially? Will they charge me a fee if I cancel? Will I lose my deposit? What cards do I have on me? Do I have time to do a transfer from savings to checking? Should I take money from my 401k? In my haste I thought I could use my flexcard and put the rest on the only credit card I had with me that would cover it, which I didn't really want to as it had a high balance already. I also have pretty rough physical issues that make just going somewhere a major chore so I didn't want to have to come back. So, I try 3 times to put my flexcard through their machine and each time it didn't work. Finally, the girl spoke up and said the last customer's card didn't work either. It wasn't till much later that I realized she probably wasn't pressing the right buttons. It was completely their fault as I checked later and the card was fine. So, I ended up putting the entire amount on my credit card. It was a lengthy procedure with alot of novacaine involved and wasn't till the next day that I felt better and thought I probably should have used another card I had that had no interest for 6 months so I called to see if they would switch my bill to the other card. Guess what? They refused. They said they paid a fee for me to use my card and they weren't going to pay a second fee. When I suggested they call the credit card company and try to get the fee waived they brushed me off. And, she said, "Well, you signed these papers" like I was disputing the amount and I thought that very rude. She also made some other rude comments. So, now, I'm stuck paying almost 30% interest every month for God knows how long until I pay off the entire balance on my card and my minimum payment has doubled. I had to go back to get my crowns but that's it. They mysteriously weren't able to take my flexcard plus sprung this large bill on me and wouldn't do anything to make it right. I'm done with them.

Terrible! Do not even try to book an appointment with them. We waited 6 months for cleaning…read moreappointments for the kids and they canceled less than 24 hours before. Said next available appts weren't for 6 more months. They were rude and unprofessional. Do not even try.

Prefacing this to say I have amazing teeth. It's genetic. I've never had one cavity, never had…read morebraces and my grandmother died with all her own teeth in her mouth. My teeth are very strong and I never have bloody gums or any other issues. I brush twice a day and floss every night before bed. My first visit, they took about a hundred x-rays (excessive), and the dentist did an exam, explained to me she was going to do a cleaning. She then went over the cost of different options and I told her I just wanted a cleaning because that's what my insurance would cover. She did the cleaning and they wanted me to come in a MONTH later for another cleaning (which my insurance doesn't cover). I told them I wouldn't be doing that. I then received a bill in the mail for $120. When calling to complain, they told me they didn't submit it to my insurance. So if I hand't called to complain, I would've been out $120. 6 months later, they called to tell me I was due for my 6 month cleaning (which my insurance covers), so I moved forward with scheduling the appointment. After receiving the date of the appointment I verbally confirmed I was just going to receive a basic cleaning. Lisa then told me a list of things the doctor would need to do. I explained that going to the dentist often feels like going to purchase a used car. All the add-ons and upsells are ridiculous. She interrupted me while I was speaking to further justify the services she previously listed. I waited until she finished and she asked me if I wanted to keep the appointment. I told her to just cancel it and as I was explaining why, she began talking over me and then hung up on me. Real great customer service - NOT. Dealing with a snotty receptionist whilst trying to get a dental appointment is not great service. Nice modern office, but don't charge your customers for unnecessary procedures just to subsidize your decor. And maybe don't put snotty people on your phones when dealing with patients.

The office staff are very pleasant and very knowledgeable of any insurance questions! Dr. Albander…read morewho has bought the practice from Dr Robison last October has been a great dentist who understands my needs!! The staff all are the greatest.

Connections is by far the best dentist office I have been to! The front office staff is so friendly…read moreand kind. Kelli is such a delight, and I love sharing TV show recommendations with her. The hygienists are also so friendly and make a cleaning and exam fun, especially with the great nostalgic music always playing. But I have to say that Dr. Jason is absolutely the best dentist I've ever had. He is so kind and caring, and he always makes sure he talks to me as a person first and patient second. He always explains everything so clearly, and makes sure that I understand before moving on. That is so rare in healthcare these days. I have already referred a few people there, and they have nothing but positive things to say as well. If you need any more convincing, here is a line I don't think most people can say: I actually look forward to going to the dentist!

Great experience. From office staff to dentist, everyone was very friendly and caring. Best…read morecleaning I have had, ever. Easy access, no long waiting in the waiting room and no pressure sales for products. Thank you for a great dental experience.

I have no stress going to the dentist. They are very caring and thorough. The staff is very…read morerespectful and wants to make sure you are cared for professionally.

The staff was friendly and welcoming. It was my first visit, but I'm going to continue with this…read morepractice. I needed to be seen in a timely fashion and they accommodated me. I received excellent care. dr. Bono was excellent in taking care of my current issue and I'm sure I can trust that he will continue to give me excellent care.

So glad I found this dental practice! I've been extremely happy with the care I've received. The…read moreartistry in my front teeth made all the difference in my smile. Having worked in dentistry as an assistant for many years, I was very impressed with the entire team, they're always so kind and make you feel welcome. The office itself is beautiful as well!

I received my appointment reminder today at 11:30 for my teeth cleaning appointment tomorrow. I…read morecalled to reschedule around 1:00pm. They rescheduled me for 8 months out. She said that's the best they can do. I could probably schedule heart surgery faster. Been a patient since their early days. Probably 10-15 years. If they need 8 months to schedule a cleaning then maybe they are too busy. Keep this in mind when considering them. I'm not the only review that had the problem. Time for me to find another dentist.

Really nice experience for my first visit. Office staff was friendly and Dr Greg was very…read moreprofessional. Although they couldn't help me with my toothache, I appreciated the fact that they didn't want to perform work on my teeth without having more research done by an Endodontist.

I have a difficult dental issue, but Dr. Greg figured out the best options for me and has done…read moreeverything possible to make sure I'm happy with the results. He and his assistant, Ali, have gone above and beyond what I could have hoped for to help me. I would recommend Smile to anyone looking for a caring, very capable and professional dental office.

Friendly. Helpful.. They are recommended by me. They show you how much you will have to pay for…read morenext visit. Always wanted that. So I know what it's going to cost before scheduling.

My husband has been a patient here for years. He convinced me to give them a try. Dr. Filippini…read moreis the absolute best! Wonderful personality, patience and kindness. He took the time to take care of my issue knowing it was an emergency. I highly recommend this dentist. Everyone who works in this office really cares about their patients. And they take the time to get to know you.