Oscar
Where do I Oscar
Where do I even start United Airlines this Unaccetable!
My FaceBook and Instagram RANT!
NEED TO RANT.....
Upon arrival at ATW United Airlines we were told the ticket with the name change wasn't showing up and we would have to purchase a ticket for our other passenger. I brought my document/email showing the name change with all details. We were told it was changed back within minutes of my received/confrimed email of our flight. United Airlines did NOT call or email me about this. I was lead to believe that we were set to go.
To be told the name didn't transfer at the gate and not 2 weeks ago when we changed the name is just unacceptable United Airlines . My email confrims the NAME was changed!
As I am standing there listening to the women checking us (no fault if hers of course) I look over at these 2 ladies who have panic on their faces.. scared we aren't going to be able to go. I can't afford and extra $550 out of my pocket to pay for another ticket that was ALREADY PAID for back in Feb.
I took a deep breath.. opened my wallet and paid full price for a ticket that had already been paid for months and months ago. Name changed and approved 2 weeks ago (via phone and email) . These ladies know what it is to be on a budget.... and are like we will do New York as cheap as we can.....such sweetness from them both. It took everything in me not to cry and break down right there....
I will be hard pressed to use United Airlines again.
I am a single mother, on a tight budget and surprised my 14 yr old daughter with this trip to New York back in Dec 2018. Purchased our tickets in Feb. as you can see. When my friend Jim shared that he had to be placed in an in patient facility July 17th, he said have Sofia (my daughter) take a friend, make sure you change the name. So I did just that as you can see, on the email confrimation the name was changed July 18 2019.
Only to discover at the gate prior to our flight, I had to pay for a ticket that had already been paid for back in Feb., changed the name July 18th and recieved the email shortly after. There was not phone call or email to me stating this could not be done. What am I missing here....NOTHING. Your airline's Negligance not mine!
United's reputation of course proceeds what everyone has said. POOR, unprofessional, doesn't care about it's patrons who take a chance and fly with them. We have ALWAYS flown DELTA and have NEVER ever had any issues. My daughter even mentioned when I told her we were flying United, she said Mumma we are not flying Delta, why? I told her it's what we had to take for this trip. And although it's not Delta we will make it a good time! This expereince she and her friend had to go through is simply unacceptable for 2- 14 year olds who simply want to explore New York. United just put a bruise on my pocket book and worry on these ladies minds which I am pretty sure they will hold onto our entire trip. That is the last thing these young amazing ladies should have to worry about! It took everything in me to not break down right there. The womenat ATW was of course so sorry, I told her his isn't your fault, it's your Airlines FAULT, not mine, United's FAULT!
Now I am sure you will blow this off as most issue with United always are just blown off. Oh this patron will forget about it. Why would you care about a messly $550 ticket. To me $550 is literally $'s that have bugeted for a trip of my little girls dreams. Your airline and it's reputation for thisng like this again is just beyond unaccetable! But again you won't care will you?
What do you want Dawn? You may ask, I want my $550 BACK! That's what I want! Do what's right! PERIOD! read more