Paid 1k for the flight plus pet fee to have my pet next to both of us just to be moved and told OH…read moreWELL nothing we can do. Why pay for upgrade and purchase a seat when you cannot get what you paid for ?? Nasty SUPERVISOR said and I quote and have it recorded "THE BUCK STOPS WITH ME AND THERE IS NO WAY TO MOVE THE SEAT BACK TO WHAT YOU PURCHASED.

Ok so this was the biggest nightmare. Please read all. We booked flights on Frontier airlines flow…read moreout no problem but on the way back they delayed our flight about 2 hour so we would miss the connecting flight. We called them and they said to call Expedia. Expedia said to call Frontier. Back and forth we went but to no avail. Finally we went on the Delta website booking tickets all was good. Then we tried to check in and found out I booked flights for the same date in a month. My mistake. We went to the airport went to the delta desk and they made it happen so we arrived home about 4 hours earlier than we would have on Frontier. Even though the tickets are a bit more we are using Delta from now on.

Kudos to Sara A at Alamo Rental at MBS Airport near the Tri-Cities in Michigan. My husband had a…read moreheart attack while we were visiting over Christmas; the doctor said we couldn't fly home for two weeks. That meant rescheduling with the airline and Alamo. When I called the 800 number and got headquarters, the clerk didn't even express sympathy for my husband's near-death experience. She said we could keep the car for $2230 for the next two weeks. I explained that we didn't want to BUY the car, we just wanted to rent it. Crickets. So I drove the car out to the airport and that's when I met Sara. In business, you've got your ducks and you've got your eagles. Sara's an eagle. She made everything happen with justice and compassion. She waived the ridiculous fees corporate was imposing, got me another car to use for the two weeks I drove back and forth from the hospital. Alamo rocks because of Sara!

Trying to rent a car using a debit card, most companies require a credit check at time of rental,…read moreproblem is, what if you get denied. ALAMO has a no hassle policy, no credit check required and no deposit with proof of airline flight. Thank you Alamo. Other companies don't seem to care if you end up stranded at your destination, they could at at least check credit ahead of time!

Great service! I called ahead to make sure they had a reserved vehicle. The desk agent was very…read morepleasant and informative They had plenty of vehicles and the SUV I got was very clean and comfortable.

I returned the car with a full tank of gas and submitted a receipt. They told me the tank was…read morereturned empty which is a lie. Scammers work here and no response from Hertz customer service.

Here we go again, any trip and another call that they don't have the vehicle I reserved for a trip…read moreon 3/28/26. Reservation was made on 12/30/25. Not just the vehicle, but I reserved a 7 passenger and they can offer a 5 passenger. Solution, drive to Detroit to get one and I get to pay for parking as well.... Don't call customer service, they will tell you it's a local issue and they need to resolve it. Stay away. Rent with Hertz.

Sorry but this location failed me, and an employee of Enterprise ( Juliana) is rude, very…read moreunprofessional and needs to be fired. If anyone from Corporate is reading this (which I doubt) you should not let someone ruin a nearly perfect account/customer of 30++++ years!

The owner was very smart and gave me a free upgrade! I think his name was najd or something and he…read morewas really nice.

Rented two cars over the last two weeks one was in Albany NY and the other was in Detroit. Both…read morecars ran well but they were filthy dirty both inside and outside. I was going to refuse it but they all seemed pretty dirty. The odd thing, in Detroit they had a full cleaning area with people working but cars were dirty. New excuse carried over from covid service is mediocre.