Great service and prices on grills, add ins and refills…read more "They sell propane and propane accessories." -Hank Hill-

Called them Wednesday morning that I needed a fill soon. Never heard back or received a followup…read more Now it's Saturday morning, 4 kids at home and freezing temps outside and no heat because the propane is now empty and can't even get a clear answer if/when we can get a fill. If I ran my business like this I would be out of business. It shouldn't take 72+ hours with no callback/followup or service provided. AVOID THEM AT ALL COSTS!

Friendly staff, always helpful. Primary reason for going there is to fill our 20lb propane tanks…read morefor BBQ grill. They have a small selection of grills and and accessories on display.

From the owner: We are a family owned propane company that's been keeping the Miami Valley warm since 1955read more

I have a closet sized unit should be 40 a month max. The price hikes now got it to over a 100 a…read moremonth with taxes and fees. Do not do it. Not worth the time to deal with this company for storage. Use a different place for sure.

I have had nothing but issues with this store for months. The general manager was supposed to…read morecontact me MULTIPLE times, she was sent emails and texts and everything from higher ups to call or email me and she never did. Every time I would call the store to talk to her no one answered and it would go to customer service. I finally had enough and moved my stuff out today to find spiders, roaches, and other bugs in both my units (which I did not have bugs when I moved my stuff in) needless to same I'm infuriated and will not be storing my stuff there or at any u-haul again!

i ran out of propane on Saturday (which I just had a delivery In December and it is now January had…read moreno idea I would run out so fast) I called and they wanted to charge $1500 to come out right then or I could get a call first thing on Monday from my local office for delivery. I said please have them call me Monday,no call. Call Tuesday said it would be an extra $199 for same day delivery or $150 for next day. I paid $150 for next day. No one showed up for delivery. I called at 5:30 was told they will still be out. Called again at 10:30pm and was told they would only come out if I paid an extra $250 emergency fee! What I already paid $150 fee for next day emergency and now they want another $250!! Then they tried to tell me next day means 72hrs before they come out! I am pregnant and have a 3yr old I have went 5 days now with no heat and no hot water. said they do not care!

Both of my parents passed away and I finally decided to purchase their house since my father built…read moreit. He eventually put in gas fire logs. And we have had SP's propane service for close to 20 years. When I went to pay their bill I was told I had to change the account into my name. No biggie! But doing so, you would think would be an easy task... NOPE, just the opposite. But once they got everything figured out and emailed me an Invoice for $0.00, I thought Hmmmm this company knows what customer service is...now that IS a frickin joke. I have received 3 different invoices since with all different totals on them. I contacted the Corp Controller and instead of messaging me back, the spinless guy passed it on to another person who passed it on and they passed it on again back to the local manager who doesn't understand customer service either. It always amazes me with companies get to a certain size who still consider themselves local small business model but run their shops like the big corporate companies do. I am a small business owner and IF I treated my clients the way this company does...I would be out of business. FIND A DIFFERENT COMPANY TO PROVIDE YOUR PROPANE GAS FOR WHATEVER REASON YOU ARE USING IT FOR.

Today was special. Today, I visited Duncan Oil at 849…read moreFactory Road, Beavercreek, OH 45434. I only needed my 20 lb propane tank filled. The lady that came and took care of me was outstanding in every way. I have been going to this location for many years. It has always been an excellent experience. But today was special. Her actions in giving outstanding customer service reminded me of the old days. When businesses appreciated the customer. Duncan Oil has always operated this way. I think I had forgotten how good it feels to be an appreciated customer. Thank you for being there today, and making this visit memorable. Randy.

If I could give zero stars, I would. Duncan Oil charged me for 200 gallons of propane, but my tank…read more-- which has a Duncan-installed remote monitor -- only reflected a 30% increase (roughly 150 gallons on a 500-gallon tank). When they contacted me in response to my email to discuss this discrepancy, I expected a professional conversation. Instead, I got attitude, excuses, and a dismissive rep who told me their own monitor might be wrong and his truck is right because it's inspected by the county once a year. So apparently, their technology is unreliable and customers are just supposed to accept whatever number they're billed for -- no transparency, no accountability, no respect. This company's customer service is unprofessional and arrogant. I'll be filing a formal dispute with my bank and reporting them to the BBB. If you value honesty, accuracy, and respectful communication, avoid Duncan Oil.

I stopped in today for a few things. I needed a hardened 1/4 inch cobalt bit, 1/8 dewalt grinding…read morewheel and some 409. They had everything I was looking for plus I bought a cute poinsettia centerpiece. The service was fast and friendly. Plus I get 10% off as a veteran. They even have special vertran parking in front. What's not to like?

Employees were not very helpful when I asked on where I can find the part I needed. They were also…read morealways on their phones joking around and not going around to help other customers. Prices are good because it's set by cooperative if not I would've probably paid for 50 dollars for a nail and terrible service. Selection there are a lot of options but it's hard to find things when the employees won't help. They did end up having the specific part I needed after I looked for awhile.

This store should be a customer service model for all businesses. The minute you walk in someone…read moreasks if they can help you find something. The staff is always knowledgable about whatever you ask of them. This store always seems to have whatever I need. Some items are a little pricier than the big stores but I've also found many times their prices were cheaper than Lowes - and it is certainly worth the convenience of not having to drive to Huber Heights or Trotwood. This store and its staff are outstanding in every respect.

I enjoy shopping at this store. It is small, yet has always had what I needed. The staff is…read morefriendly and always willing to help me find what I need.

spent over $235. Decided to return 1 gal of paint before I left store. The cashier would not let…read moreme cancel out during purchasing. I purchased with gift certificates and credit card. If you use a gift cert and return an item, they insist on giving you another gift cert BUT you must provide your driver's license so they can tie yet ANOTHER gift cart when you walked into the store with a gift card!! Why can they NOT put your refund back on your OWN gift cert? All the staff says is they can't do it that way. WHY??? I also want to know what is Home Depot doing with customer's personal data and driver's licenses numbers, addresses, etc. How long is Home Depot keeping my data and how are they keeping it safe?? Guess customers don't need to know that and morale this is 1) Don't use a gift ceret unless you want your personal data invaded or 2) just don't shop there. the STAFF is unhelpful and have nasty attitudes.

I had a 18 month same as cash coupon sent to my house that I initially thought I was not going to…read moreuse however have decided to buy new appliances. Called the number on my credit card to get the 18 months same as cash offer emailed to me because I had thrown it away And was told that it's not going to be offered to me. I have had my Home Depot credit card in good standing for 19 years and even have a credit card of over $200. Jessica (customer service rep) said that she was not going to be able to give me the 18 months same as cash. When I told her that the $3500 I was spending on appliances well now have to be spent at Lowe's... She was fine with that.. imagine... just.... Piss off lady! Home Depot makes so much money we can turn down thousands in sales just to be petty. ‍. Hardly seems like good business but Lowe's .... Here I come.