Tried to park in the on-point lot at 5:15pm and was stopped by this guy who said you can't park…read moreuntil 6pm. Okay, the guy doesn't know his job because the signs actually say 6:30. So I really didn't have a right to park there, but I find it comical that the back pays a guy to park in their lot just to yell people they can't park in the lot. Come on On-point. This is Bend and it is Friday night..

Sad to report about this business…read more What do they do well? Easy setup of accounts! Redmond branch has nice employees. They seemed like they would genuinely help us when my daughter had fraud committed on her account. Opportunities for improvement Calling them for anything is rough. I've been on hold a ton. The fraud department is the absolute worst!! They are hard to understand and they often cannot help after waiting a long time!!!! And they tell you you will get a letter but they freeze your accounts. Long story shortened. 18 year old daughter... very independent but not wise. She got tricked into opening a link through an email. And the following month got hacked on an app she hasn't used in years. We reported to them as soon as she told me about it. They drained all of her funds. Over $2200 from savings which took her several years to save for a car!!!! And $250 in babysitting money in her checking. Then they canceled her debit card and froze her account for 2 full months while they investigated. Then they credit her back the funds and say that it is a temporary decision but she is still not allowed to add a new check to her accounts. Then a few weeks later they say "we have confirmed the transaction was authorized or initiated by you therefore you are liable". So a hacker stole around $2500 from her and they decided it was her fault for using the cash app on her phone a few years ago.

The experience was 'meh', purely transactional and nothing exceptional…read more The good: -Polite and mostly responsive sales people, knowledgeable about the used truck I was interested in. -ultimately repaired a ripped seat for free (though we never discussed it, nor did I request it), I believe this was in response to a less than average review provided previously The not so good: - Test drove with one sales guy who said they could work with us on price then turned us over to another who flat out would not, even a small concession would have improved this rating, but when the markup was I'm sure in their favor didn't create sympathy for them. - Truck had some big knocks in the brakes 24 hrs after purchasing. They offered to have a look but said we'd have to schedule it online & it would cost us. Took it to Les Schwab and had the brakes fixed for free. - It was usually ~1week between communication from them on the checkins and follow ups on a few items.

*Coming from UTAH* Made a deal over phone sent details pics and told all info over phone. We had…read moremade a deal which was already a steal for them, my truck is worth way more but anyway we agreed on 22.5k on trade in etc. and then I drove 10hrs just for them to go back on their word and offer 20k and then i said no they went to 21k and stayed their so I walked out. Went to buy another truck else where called them sent them everything as well told them what happened at this place and they immediately offered to match the 22.5k AND LESS interest rate! Sucks that this Honda place goes back on their word and missed out on an already good deal for them.

People love to bag on big banks, deeming them corporate bastards, but here's the thing: if you keep…read moreenough $Skrilla$ in your account here at B of A, they won't ding you left and right with those erroneous charges. Yep, money does in fact grow on trees folks, so it's up to each person to get up in that tree and pick that money! Now go do it. Boom. This particular branch of B of A is great for many reasons. The location = can't beat it. All the action happens on this wild corner of Greenwood and Wall, plus they even tell you the outside temperature with their nifty digital temperature billboard. How cool is that? Also, the branch just underwent a fabulous remodel, way to modernize guys...so light and bright. I can't post this review without talking about the fabulous staff. The folks who work here are all so nice, efficient and willing to help with anything. The manager Aaron is super professional, laid back and approachable. Brett the investment wizard will help you figure out finance and investment stuff (make sure to ask him about Jujitsu). The bank tellers (Madison, Mimi and Theresa) are great and ready to help you with your account transactions. Downtown Bend is lucky to have this bank!

Senior Banker Zachary Fentress did a wonderfully thorough job opening a new checking account for my…read moresmall business. I appreciate the time and care he took in seeing to my needs. Well done. Terrific customer service. Will be sending my friends.....

on december 4th i used their drive-thru atm and requested a withdrawal in the amount of $1000 usd…read moretheir atm machine said hardware malfunction -- your cash retracted. no money received! my account debited this entire amount.... over a week ago this happened, the bank was notified immediately of the situation by phone, and as soon as they opened next business day, in person. the first impression was not good, they acted as if they have nothing to do with the atm machines attached to their own bank with their logo on them. i got the feeling that they care less to return my money. a week + later i still have not been refunded! beware they are theives... other banks would take this situation seriously and return the victims money at max 3 days but most likely 24 hours... these scums cannot be trusted.... they are screwing me over, i cannot pay any of my bills or buy daily essentials. i suggest anyone who banks with them to think twice, you might want to close your account, they care less about people, they are a crooked unethical business. ( they cannot be trusted with your money) ..

I concur with the other reviews. Terrible service annoying policies. Not just at this location…read morebut at others in Oregon as well. At this location I was judged to be "irresponsible" after having a heart attack and losing my job several years ago. Back in Portland, I once let the teller talk to me about another credit line because i qualified at a really low interest rate. He then passed me off to a guy behind a desk who further tried to sell me on it. I took the brochure and thought about it... pretty quickly determining I don't want more credit out in my name. Then a few weeks later I get a credit card in the mail... what?! That guy forged my name and opened the credit line without my knowledge or consent. I'm married now and my wife and I have gone to a credit union in town. We're very happy there! Also US Bank charges 50 cents per mobile deposit! That's a huge percentage of your money they are harvesting and for a service that is convenient for both customer and bank. This means they are ripping you off! Our new credit union has free to use mobile deposit. F the big banks! They had my business, but they squandered my trust.

This bank has very kind and helpful staff. The atmosphere here is wonderful. I love coming in hereread more

The bank itself is perfectly fine. The issue is had was with jing jin, the banker who set up my new…read moreaccount. She took my phone into her own hands and did the mobile deposit without asking me and now its going to take 2 time longer than it should. Jing, ask permission first and make sure the customer is okay with what you're doing.

What a great bank. They really go the extra mile for you and always friendly and helpful. Highly…read morerecommend this bank because they are consistent in giving great service. The manager is a sweetheart and always smiling and I watched her training newly hired people and she is very patient and kind.

I applied for a savings account to DEPOSIT my money into. To verify my identity they pulled a HARD…read morecredit inquiry as if I was applying for a loan. Called to complain and got attitude from what sounded like a bunch of children. WTF.

I was nervous about opening a checking account because of some credit challenges and a couple rough…read morefinancial years. I accidentally ended up at US Bank where I was greeted by Amber who quickly put me at ease explaining that they do not pull a credit report and that as long as I didn't owe another bank money I'd be ok. She was right and we proceeded with opening an account for me without any issues. What I want people to know is that I was treated with dignity and respect even though my little dab of money won't make or break US Bank, they sure made me feel like it might. More than that Amber is working with me to help keep my credit going in a forward trajectory. I left the bank feeling more important than when I walked in, that's for sure. Thank you Amber and US Bank for turning something uncomfortable for me into a positive experience. Made my day and week ahead much easier!

I am a Business Owner who has been with US Bank since we bought our Business. I am done with their…read moreCARE LESS ATTITUDE towards their Customers. I have 5 accounts with them and I am done. Lobbies closed and one drive up window open. I was 14th in line. Not just NO but HELL NO! Close early open late! You continue to cut staff and hours! I have just over 22,000 clients of my own in a town of 80,000 and I will do everything I can to make sure your will not get any new clients from any of my clients. I will bash your Bank every chance I get. You have earned it!

Very inconvenient. Needed a cashier's check same day; however, WF system was down. Tellers were not…read moreable to fulfill this much needed service. Very unfortunate for a major bank to have this handicap!

Love this branch. Serena and Kim are exceptionally helpful. They go above and beyond to help us…read morewith all our banking needs. I highly recommend this Wells Fargo.