Pro-Fit Floors responded quickly to my call for carpet repairs. The wall to wall carpet had…read morestretched so in some rooms the carpet had rolls, noticeable almost like tripping on a scatter rug. They arrived on time, quickly and very professionally stretched the carpet snug again in all areas, hallway, stair landing and so forth. Looked great. Even better, when a small bubble appeared the next day, I phoned and they came back immediately, fixed the area within minutes. Plus, they follow COVID safety procedures. Happily recommend this business and if I ever want an area rug bound, certainly will call them.

Excellent company. We are on gabriola and they were happy to come out. They also didn't charge…read moreextra for travel which many companies do. Very happy with our driveway. Great family and island run company

What a great company to work with. We love supporting local family businesses. Our stamped concrete…read moresurface now looks as good as when we first put it in. We did have to wait a few months for it to be completed. We understood though. The owner/installer had a severe knee injury making it harder and taker longer for completing. Still highly recommend as it was worth the wait

seniors avoid!! and never go into this store alone!! i am a 78 yr old low income senior that was…read morepressured by the owner and manager into signing what they call "a form" before leaving this store. i was scammed out of $2,000.00 no furniture as a result.

Lovely couches with great guest beds in the Hide-a beds. the owners are lovely people and very…read morefriendly and helpful.

I had a very good experience. They sell Stylus sofas which are high-end, but the prices are good…read morefor what you get. The people were friendly and helpful, even when I changed my order at the last minute.

good quality furniture, good prices and quick delivery. whole interaction seemed so easy. very…read morehappy with the result. we bought a stylus sectional, we shopped around and IHF had the best prices by far

The staff at this store are very knowledgeable, and have a lifetime of experience. Byron, in the…read moreflooring department helped me immensely with choosing lovely vinyl planking, and also provided extremely helpful recommendations about kitchen countertops, I would highly recommend any of the departments in this store - the staff are very kind and friendly, and their assistance is second to none!

We purchased vinyl plank flooring from this store. Their salesman talks a good line about how he…read morehas great installers and recommended someone to do not just our flooring but also to replace our double shower stall in the bathroom. We stupidly thought he would recommend someone who knew what they were doing. We had 3 weeks of very short working days (sometimes only 3 hours) so the job was going on and on. At the 3 week point, not one room in the house was finished. There were bits and pieces of trim left undone, bits of wood with nails lying around....and then they didn't show up at all one day. We didn't get even the courtesy of a phone call to let us know they would not be showing up. The 2nd time that happened in the same week, we'd had enough and told him it was over. He said he was too busy to show up that day because he works for a strata - that's more important. The way they treated our time showed a lack of respect. He sent his son the next day to finish the hall.....see picture - 2 3/4" inches out in a short hallway.....kind of like the carnival fun house feeling when you go down the hall because it's so crookedly laid. To date we have spent almost $1200 on finishing and redoing. And more to come - the big one with the floor having to be taken up in the hall and reinstalled. And all trim having to be redone. The carpet installer sent from the store sat here when she came to do the estimate and talked about how the last people she had worked for had not given her a big enough tip and she was not happy. We're getting carpeting from a flooring store in Parksville. Someone else is doing our bathroom. The salesman at the store does not seem too bothered at all by this. I guess it's business as usual. After speaking to the salesman about this, my husband came home to tell me that the plants were all on sale in the garden centre. But this business will not be getting another penny of my money. And people in the neighborhood who have asked how the reno is going......well, you can imagine yourself whether they will give them a try. This flooring department might be good if you are a do-it-yourselfer and do not rely on a solid (or even halfway good) recommendation.

What a seamless experience plus excellent products. We recently had the pleasure of dealing with…read moreMaria of The Window Dresser. She was thorough, very knowledgeable, and so helpful. She made sure we knew the benefits and drawbacks of some of the products we had been considering so that we could make an informed decision. The end products are high quality and look beautiful. Should we require more window coverings in future, I won't even bother getting quotes, I'll be going directly to Maria.

Really pleased with everything…read more John came to give us our estimate exactly when he said he would (which doesn't always happen on the coast). Then when the work was done, the cost was exactly what had been quoted. On top of that, the contractors left the place tidy (we weren't here when they did the work) and most importantly, we are really happy with the counter. It was just what we wanted. Hubby and I would highly recommend House of Stone.

John went above and beyond for our granite countertops. The job was completed quickly and we're…read moresuper happy with the end result. If only all the trades on the coast were like John.

The staff here have little to no product knowledge about the products they sell. In addition their…read morereturn policy sucks, even when they sell you the wrong product, and they refuse to take it back. Do yourself a favour and go to Long & McQuade instead, where the employees actually have knowledge of the products they sell.

Staff were trying to help, but didn't know the product. We selected a piano they had in stock, and…read morethey fumbled through the 0% financing process. Were told it could be 1/2 an hour for approval. Fortunately it took 10min, but they wanted a 30% down payment AND a $20 admin fee. We cancelled the application and went to another dealer in town. What a joke, and waste of time.